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Reviews of Novotel Glasgow Centre

4 out of 5
Novotel Glasgow Centre
181 Pitt Street, Glasgow, Scotland

Reviews

8.4

Very Good

Rating 10 - Excellent. 439 out of 1005 reviews" "
Rating 8 - Good. 383 out of 1005 reviews" "
Rating 6 - Okay. 104 out of 1005 reviews" "
Rating 4 - Poor. 50 out of 1005 reviews" "
Rating 2 - Terrible. 29 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. They let me store my bags before and after my nights stay. The only downside was that it took almost 2 hours for room service.
Stayed 1 night in Mar 2024
Response from David B on Mar 22, 2024
Hello Steven, thank you for taking the time to provide some feedback. We are pleased that you have had an overall pleasant stay despite the issue with room service. We are looking into the issue with our IT team to not have this issue re-occur. We hope to see you again soon in one of our hotels. Kind regards

8/10 Good

Pellumb, Franklin Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is located close to public transportation and to a lot of places to eat and drink nearby. You could easily walk to any of the restaurants and bars within about 10-15 minutes from the hotel. It is also close to public transportation such as bus and train stations; very convenient. It is also about a 15 minute walking distance from a car rental, SixT, which we utilized when we rented a car for a day trip to Oban. As far as cleanliness, the hotel was clean and well kept, and the staff was helpful and friendly. I was even able to get some suggestions for places to visit from the hotel staff. The hotel also provided a hot water kettle with some complementary tea, instant coffee, and hot cocoa. It does not seem like a lot, but on days after sightseeing and being tired from walking around and being damp, putting on some hot tea helped. The bed was good, the furniture was clean and comfortable. The room also included a mini fridge, which was useful as it allowed my wife and I to have some food items we bought from a nearby grocery store or keep leftovers from a restaurant. However, the one weird thing about our room was the fact that the bathroom and toilet were separate. It just felt really weird having to go to separate places for the showering and going to the bathroom. Other than that, I was very satisfied with my stay. I recommend this hotel overall for a great experience and the convenience of the location.
Stayed 4 nights in Feb 2024
Response from Janice Fisher General Manager on Mar 10, 2024
Dear Pellumb,Thank you for taking the time to share your feedback about your recent stay at Novotel Glasgow Centre. We truly appreciate your positive review and are delighted to hear that you enjoyed your overall experience with us.We are glad that you found our hotel to be conveniently located near public transportation and a variety of dining options. We understand the importance of easy access to amenities when traveling, and we are pleased that our location met your expectations. It is fantastic to hear that you found our hotel to be clean and well-maintained. Our dedicated staff takes pride in providing a high level of cleanliness and ensuring that our guests have a comfortable stay. We are also pleased to know that our team was helpful and friendly, and that you received valuable recommendations for places to visit.We are glad that the amenities in your room, such as the hot water kettle with complimentary tea, instant coffee, and hot cocoa, added to your overall comfort. We understand the value of a warm beverage, especially after a long day of sightseeing.Regarding the separate bathroom and toilet in your room, we apologize for any inconvenience this may have caused. We appreciate your feedback and will take it into consideration as we continue to enhance our guest experience.Thank you once again for your kind recommendation. We hope to have the opportunity to welcome you back to Novotel Glasgow Centre in the future.Warm regards,Janice FisherNovotel Glasgow Centre

10/10 Excellent

yuvaraani

Stayed 3 nights in Feb 2024
Response from David B on Mar 22, 2024
Thank you for taking the time to provide feedback. We are very pleased you have had such a nice stay with us in Glasgow. We hope to see you again soon in one of our hotels.

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay, the room was very clean. Building work going on outside the building but that didn’t bother us, city’s always have construction.
Stayed 1 night in Jan 2024
Response from Janice Fisher General Manager on Jan 24, 2024
Dear Stuart,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a lovely stay and found the room to be very clean. We appreciate your understanding regarding the ongoing construction outside the building, as cities often have such activities. We hope to welcome you back to Novotel Glasgow Centre in the future.Warm regards,Janice FisherGeneral Manager

10/10 Excellent

Martin

Stayed 2 nights in Dec 2023
Response from David B on Jan 18, 2024
Dear Martin, thank you for taking the time to provide feedback to us. We hope your next stay in one of our hotels is as good as the one you have had with us. Kind regards

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David on Dec 31, 2023
Hello, Thank you for taking the time to provide us with feedback. We are pleased you have had such a nice time with us. We hope to see you again soon in one of our hotels.

10/10 Excellent

Gajanija

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Janice Fisher General Manager on Dec 27, 2023
Thanks for the 10 out of 10 Gajanija, Kind regards Janice

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2023
Response from Janice Fisher General Manager on Dec 27, 2023
Thanks for the five our of five David, Kind regards Janice

4/10 Poor

Vijay

Stayed 1 night in Dec 2023
Response from David on Dec 31, 2023
Hello Vijay, We are pleased you have had an overall pleasant stay with us in Glasgow. We hope to see you again soon in one of our hotels.

10/10 Excellent

Glenn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just a nice stay. Very clean hotel and staff are very helpful. Great position for a hotel
Stayed 2 nights in Dec 2023
Response from Janice Fisher General Manager on Dec 27, 2023
Wow, thanks for the 10 out of 10 Glenn, Kind regards Janice

10/10 Excellent

Damola

Traveled with family and small children, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. We were provided a cot for our wee one. Good quality and reasonably priced breakfast too. Would use again.
Stayed 2 nights in Oct 2023
Response from Janice Fisher General Manager on Dec 27, 2023
Hello Damola, we were delighted to look after you and your family, Kind regards Janice

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing, friendly check in service from zoltan. Very clean, nicely furnished room with bigger than usual single beds— a welcome surprise!
Stayed 1 night in Oct 2023
Response from David M on Oct 29, 2023
Hi Colleen,We are delighted you enjoyed your stay and will pass your compliments onto Zoltan who does a great job at reception.We hope to welcome you back again soon!

10/10 Excellent

Morag

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Excellent check in. Nice room. Very quiet. Nice bar area. We didn’t eat in the restaurant
Stayed 1 night in Oct 2023
Response from David M on Oct 29, 2023
Hi Morag,Thank you for taking the time to leave a review.It's brilliant to hear you enjoyed your stay and we hope to welcome you back again in the future.

10/10 Excellent

Shona

Stayed 1 night in Oct 2023
Response from Janice Fisher General Manager on Dec 27, 2023
Thanks for the review Shona, Kind regards Janice

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from David M on Oct 29, 2023
Hi MichelleThank you for choosing to stay with us and I'm delighted your rated it 10 out of 10.We hope to welcome you back soon.

2/10 Terrible

Nayana

Stayed 1 night in Oct 2023
Response from David M on Oct 29, 2023
Dear Nayana,Thank you for taking the time to rate your recent stay although I'm sorry you left disappointed.If you would like to provide feedback on how we could improve or discuss anything further please get in touch.

10/10 Excellent

Sandra, Cowdenbeath

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice and close to city centre. Clean, and modern hotel. Stayed for 2 nights. Breakfast was amazing, bar food was alsomgood and reasonably priced. Zoltan on reception was amazing and full of useful advise and information.
Stayed 2 nights in Oct 2023
Response from David M on Oct 22, 2023
Hi Sandra,I'm delighted you enjoyed your two night stay with our city centre location and extensive buffet breakfast amongst the highlights.I look forward to sharing your compliments with Zoltan and hope to have the pleasure of welcoming you back to our hotel again in the future.

10/10 Excellent

marcus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for central Glasgow
Great friendly hotel in centre of Glasgow. Huge comfy bed, great rainhead shower.
Stayed 1 night in Oct 2023
Response from David M on Oct 14, 2023
Hi MarcusThank you for taking a moment to review your recent stay.I'm delighted you enjoyed the time spent with us with our friendly team and city centre location being being just a few of the highlights.I hope we have the pleasure of welcoming you back to our hotel again in the future.

8/10 Good

Stefan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from David M on Oct 14, 2023
Hi StefenThank you for taking a moment to rate your recent stay. We hope to have the pleasure of welcoming you back to our hotel again in the future.

4/10 Poor

Michele

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk was very disorganized. They did work hard to resolve our booking issues, however, it was quite time consuming.
Stayed 1 night in Oct 2023
Response from David M on Oct 3, 2023
Hi MicheleI am sorry for the confusion when you arrived at our hotel. I will speak with those on shift at the time to see how we can learn from the experience.I hope we have the pleasure of welcoming you back to our hotel in the future.

4/10 Poor

richard

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from David M on Oct 3, 2023
Hi RichardThank you for rating your recent stay.If there is anything in particular you would like to discussed about your stay or how we could improve moving forward please don't hesitate to get in touch with us.Novotel Glasgow Centre

10/10 Excellent

Phil

Stayed 1 night in Jul 2023
Response from David B on Jul 19, 2023
Hi Phil, Thank you for taking the time to provide some feedback. It is incredibly important to us as it is our best way of monitoring and improving our service. We are very pleased you have had such a nice stay in our hotel and we hope to see you in one of our hotels soonKind Regards

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from David B on Jul 19, 2023
Hi Paula, Thank you for taking the time to provide feedback for your stay. It is always a pleasure to hear you have had a pleasant stay with us. We hope to see you again soon at one of our hotels.Kind regards

8/10 Good

Sara

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2023
Response from David B on Jul 19, 2023
Hi Sara, Thank you for taking the time to provide us with some feedback. It is very important for us to be able to monitor improve our service. We are pleased you have enjoyed your stay with us and we hope to see you again in one of our hotels soon.Kind regards

10/10 Excellent

Kaitlyn

Stayed 1 night in Jun 2023
Response from David B on Jul 19, 2023
Hello Kaitlyn, Thank you for providing such positive feedback about your stay. It is always a pleasure to receive such positive feedback. We hope to see you again soon in one of our hotels.Kind Regards

10/10 Excellent

Ian, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from David M on Jun 9, 2023
Hi IanThanks for your 5/5, I'm delighted you enjoyed the time spent with us and we look forward to welcoming you back to our hotel.

10/10 Excellent

Charles

Stayed 1 night in May 2023
Response from David M on May 25, 2023
Hi CharlesThank you for choosing to stay with us and I'm pleased you rated the experience highly.We hope to welcome back again sometime soon for another enjoyable stay.

10/10 Excellent

Jordan

Stayed 1 night in May 2023
Response from David M on May 25, 2023
Hi JordanThank you for choosing to stay with us and I'm pleased you rated the experience highly.We hope to welcome back again sometime soon for another enjoyable stay.

8/10 Good

Morrigan

Traveled with partner
Liked: Cleanliness, staff & service
Our hotel room was clean, but showing signs of age in some areas, and the separate toilet room was a bit awkward to use. The gym was well equipped but a bit oddly laid out. The area was convenient for walking to the train and restaurants.
Stayed 2 nights in May 2023
Response from David M on May 17, 2023
Hi MorriganThank you writing a short review about your recent stay with us. Your feedback is much appreciated and has been taken on board.We hope you choose our hotel again the next time you're visiting Glasgow.

8/10 Good

Eusebio

Traveled with family
Liked: Property conditions & facilities
Rooms were not clean even after informing front desk, housekeeping service were post 5.30pm when we were back from sightseeing.
Stayed 3 nights in Apr 2023
Response from David M on May 13, 2023
Hi EusebioThanks for rating your recent stay.I'm sorry to hear of the slip in housekeeping service from our usual high standards which detracted from an otherwise enjoyable stay.We hope you will choose our hotel again next time your staying in Glasgow.

8/10 Good

Vino

Stayed 1 night in Apr 2023
Response from David M on May 13, 2023
Hi VinoThanks for rating your recent stay. We hope to welcome you back to our hotel again sometime soon.

8/10 Good

James

Stayed 1 night in Apr 2023
Response from David M on May 13, 2023
Hi JamesThanks for rating your stay with us.We appreciate the time taken and hope to welcome you back sometime soon.

10/10 Excellent

Mhairi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You
Excellent Staff Thank You
Stayed 1 night in Apr 2023
Response from Claire on Apr 16, 2023
Good afternoonThank you so much for your kind comments, we look forward to welcoming you back to the Novotel Glasgow in the future.

10/10 Excellent

Donnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Friendly staff. Good breakfast. Nice location with parking. Would stay here with family again.
Stayed 2 nights in Mar 2023
Response from Claire on Mar 30, 2023
Good eveningThank you for your great review.We hope you will stay with us again soonClaireFront Office

6/10 Okay

Marushka

Liked: Staff & service
No proper toiletries and slippers.
Stayed 3 nights in Mar 2023
Response from Claire on Mar 15, 2023
Good eveningI am sorry you did not find the toiletries and slippers were not to your liking.I do hope that you will choose to stay with us again in the future.

10/10 Excellent

Karen

Stayed 1 night in Mar 2023
Response from Claire on Mar 15, 2023
Thank you for your great score we hope to welcome you back to the Novotel Glasgow soon

10/10 Excellent

Ursula

Stayed 1 night in Feb 2023
Response from Claire on Mar 22, 2023
Thank you for the great scoreWe hope to see you again on your next trip to Glasgow

10/10 Excellent

Paul

Stayed 3 nights in Feb 2023
Response from Claire on Mar 15, 2023
Thank you for your great score.We hope you will stay with us again on your next trip to Glasgow

10/10 Excellent

Lucy

Stayed 1 night in Feb 2023
Response from Claire on Mar 15, 2023
Thank you for your great score.We hope you will stay with us again on your next trip to Glasgow.

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay.
Family room. Clean and comfortable. Quiet. Good location. Staff friendly and helpful, able to leave luggage before check-in so we could go exploring. Restaurant had the best sticky toffee pudding I've had in a long time!
Stayed 1 night in Feb 2023
Response from Claire on Mar 15, 2023
Thank you for your lovely review. I will pass your comments on to our staff.We will keep the sticky toffee on the menu for as long as we can but you may want to plan a return trip soon ;)

8/10 Good

Prashant

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay and friendly staff
Response from David M on Oct 22, 2023
Hi PrashantThank you for providing feedback on you stay. I'm pleased you enjoyed the time spent with us and found our team friendly.I hope we have the pleasure of welcoming you back to our hotel in the future.

10/10 Excellent

Yusuf Soner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from David M on Oct 22, 2023
Hi YusafWe are delighted you enjoyed your stay and hope to welcome you again to our hotel.

10/10 Excellent

Integra

6/10 Okay

IRENE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very friendly with the exception of a young woman at breakfast service not very friendly or pleasant breakfast was shocking bacon hard black pudding you could use as a frisbee and the pastries were doughy and not cooked properly the fresh fruit was frozen and not defrosted overall we did not get a good breakfast and would put us off coming back to the hotel
Stayed 1 night in Sep 2022
Response from Janice Fisher on Sep 19, 2022
Hello IreneI am sorry to read that we let you down, rest assured we will get back on track and improve following your feedback. Kind regards Janice

8/10 Good

Innis

Stayed 2 nights in Sep 2022
Response from Janice Fisher on Sep 19, 2022
Thanks for the review Innis

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Janice Fisher on Sep 19, 2022
Hi John, thank you for giving us such a lovely review, we do appreciate it.

8/10 Good

Tracey

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2022
Response from Janice Fisher on Sep 19, 2022
Thanks for the review Tracey

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glasgow is wonderful
The hotel was nice and comfortable. Location was amazing and within walking distance of public transit and many pubs, restaurants etc. Breakfast was great. Glasgow is an amazing city and I highly recommend visiting it.
Stayed 5 nights in Aug 2022
Response from Janice Fisher on Sep 19, 2022
Thanks Jonathan, I do agree the city is great, do come back soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Janice Fisher on Sep 19, 2022
Thanks for sharing a great review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Janice Fisher on Sep 19, 2022
Thanks for the review John