Ratings based on 151 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Scotland

In City Centre

Posted Nov 25, 2014
Pros: The staff.
Cons: Triple glazing for front facing windows and firmer beds
Location: City centre - close to shops, cinemas and theatres
From a location point of view this hotel is excellent. However, it is situated on a main road through Glasgow city centre and the rooms to the front, unfortunately, do experience considerable traffic noise. The bedroom and bathroom were a reasonable size although the downside for myself was that bed was soft rather than firm. The carpet in the bedroom was poorly fitted resulting in folds in various areas.The staff on reception and in the restaurant areas however were very pleasant and eager to help.
1 out of 5
by A verified travelerfrom glasgow

poor dated hotel

Posted Nov 20, 2014
Pros: little
Cons: most of it
we did not stay - after booking in and seeing the room we left. the room was an upgade room (expensive) very close to the kitchen with the smell of grease very strong. carpet was badly stained and bath needs renewing. it was not a welcoming room in fact the opposite. we choose to leave and return home. the hotel was perhaps good in its day but not now. we did not make much of a fuss mainly die to the understanding of the staff who where great. got the impression that this was not the first instance they had experienced.
4 out of 5
for Everyone
by A verified traveler

Square Sausages

Posted Oct 27, 2014
Pros: The wonderful lift and the great location
Breakfast is to be recommended, and for us Sooth Moothers square sausage is quite a novelty.
5 out of 5
for Couples
by Josefina

This traveler left a rating score only Posted Oct 19, 2014 on Hotels.com
5 out of 5
for Couples
by Janefrom Durham, NC

A hotel wit great chacter and location

Posted Oct 9, 2014 on Hotels.com
It was a fascinating old building. The staff were very helpful and the location excellent. We found dining outside the hotel and there were nearby places for breakfast. We definitely would lovee to return to Glasgow and this hotel.
3 out of 5
for Overnight Stay Before Destination
by Chummy&Jamesfrom Australia

Friendly hotel in a top location

Posted Oct 9, 2014 on Hotels.com
The staff were lovely, and the hotel is well placed for access to lots of Glasgow attractions.
2 out of 5
by A verified travelerfrom london

Bad room on first night

Posted Oct 1, 2014
Pros: The lift
Cons: Demolish the room we had for the first night
Location: Very convenient location for city sights
Terrible room (at huge expense) on our first night. Had to ask for a new room as our room smelt of drains, the phone did not work properly, the bedside light did not work, the toothbrush charger was broken, the pillows smelt. However the replacement room was fine.
3 out of 5
for Everyone
by A verified travelerfrom Kent

Competitive Price

Posted Oct 1, 2014
Pros: Without a doubt the central stair well and the ornate Victorian features and the paintings on display.
Cons: As above.
Location: Lots.
We last stayed in a room at the rear of the hotel some 10 years ago and the room was very noisy with external air conditioning units banging away all night long and bins etc. Ten years later we had exactly the same experience. Glasgow was very warm for September and we turned off the air-conditioning and opened the windows to a beautiful evening. All the more galling then that we were subject to the external noise. The room was fine and we booked it at a competitive price through Expedia at £70 a night but upgraded to a £100 a night which was bigger in size but still the same double bed and an okay bathroom. The old basement restaurant and bar were gone to be replaced by a dull off reception, bar and restaurant. We had one drink and ate neither dinner nor breakfast there. I would recommend it to a friend but only at the price we paid and would recommend many alternatives. I hope that these comments are viewed by the management as constructive, as we were told that a major refurbishment is due soon.
5 out of 5
for Families
by Jan Rfrom Edmonton

A great spot in heart of Glasgow

Posted Sep 28, 2014 on Hotels.com
I enjoyed staying here. Was able to walk every where. It was a great room and any issues were dealt with quickly and respectfully by a very helpful staff. Get some Scottish ale in the bar.
3 out of 5
by ciaranandlisa

This traveler left a rating score only Posted Sep 26, 2014 on Hotels.com