Ratings based on 124 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jan 28, 2014
Pros: The kiddie pool was great. My three year old granddaughter loved it
Comment from
Jan 28, 2014
Thanks for the 5 stars! Aaron Wolf Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2014
Comment from
Jan 28, 2014
Thanks for the 4 Stars! Aaron Wolf Director of Sales
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Personable, helpful staff and pleasant, quiet room

Posted Jan 15, 2014
Pros: Friendly, helpful staff. Clean, quiet room - everything works!
Stayed overnight before presenting at a meeting in the North Ballroom. Front desk staff was very friendly and helpful. Room was clean, everything worked! Furniture and bed were comfortable. Meeting room was nice, as was lunch - got compliments from the meeting attendees. Only issue was the way we set up the room - wide room made it difficult for people on ends to see presentation on screen- probably would have been better to set the screen up on one of the narrow ends instead. I also forgot and left a laser pointer - called the next day and it had been turned in and the staff was happy to return it to me - very nice people.
Comment from
Jan 28, 2014
Thank you for having your meeting by us. I apologize that the room set up was not ideal for your group. We can work on that in the future. I am happy to hear that our guest rooms were great and our staff was able to return your belongings! Aaron Wolf Director of Sales
5 out of 5
Recommended
for Personal Event
by A verified traveler

Pool

Posted Jan 9, 2014 on Hotels.com
I was disappointed that the pool was not open and it was supposed to be based on the hours posted
Comment from
Jan 7, 2014
Thank you for staying with us and thank you for taking the time to review our property. Your comments will help us better serve our guests in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2014
Comment from
Jan 28, 2014
Thanks for the 5 Stars!!! Aaron Wolf Directof of Sales
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 5, 2014 on Hotels.com
Comment from
Jan 28, 2014
Thanks for the 4 Stars! Aaron Wolf Director of Sales
5 out of 5
Recommended
for Families
by Adam from Mauston

Great deal,big room

Posted Jan 1, 2014 on Hotels.com
The room was nice and big, beds were comfortable, except the pull out sofa,which can be expected. We were comfortable in our room. Only downsides are that the toilet paper wasn't restocked, so had to go to front desk since both rolls in the room had very little on them and that the water temperature in the shower was very touchy. Breakfast was amazing. I have never seen so many choices in a complimentary breakfast and the made to order omelets were great. The pool center is perfect for small children and towels were always stocked.
Comment from
Jan 28, 2014
Adam Thank you for staying with us and thank you for taking the time to write such great things about our hotel! We hope to see you in the future! Aaron Wolf Director of Sales
4 out of 5
Recommended
for Families
by Sarah from Green Bay, WI

Fun pool for kids, but too cold!

Posted Dec 31, 2013 on Hotels.com
We wanted to spend a night "away" with our kids somewhere they could swim and have fun on a cold winter weekend and thought this place looked perfect. And it would have been... If the pool area would have been warmer. Our room was great, breakfast wasn't bad and the pool area was perfect for our kids ages (5 and 3). Unfortunately the pool water/air temp was so chilly the kids could only play a short time before turning a blue tinge. They wanted to continue playing so badly, but when even they agreed they were too cold you knew it was bad. The employee was unable to help with the temp. Perhaps it would be better in the summer when the outside air temp isn't bringing the inside down further, but it was too uncomfortable for us to want to return. If you aren't interested in the pool, the hotel seems like a good choice.
Comment from
Jan 28, 2014
Thank you for staying with us and thank you for your feedback on your experience at our property as it will help us improve our services in the future. Aaron Wolf Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2013
Comment from
Jan 7, 2014
Thank you!
5 out of 5
Recommended
for Everyone
by Barry & Donna from Caroline WI

End of a long and busy da

Posted Nov 16, 2013
Pros: The staff, and the restaurant.
Cons: A few more of this quality property in the world
At the end of a very long, busy and somewhat stressful day of moving the last of our things from the house we sold we needed a quite, clean place to sleep and unwind. The room was excellent, the staff most helpful and pleasant. Our arrival was within a hour of closing for the on site restaurant. We were seated with only 30 minutes to closing but we served with an excellent meal, by an excellent server and at a very reasonable price. We recommend this hotel and the 1951 West restaurant to everyone. Overall excellent experience. The room was very clean, quiet and comfortable.