Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers
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Reviews of Best Western Plus Burlington

2.5 out of 5
Best Western Plus Burlington
770 Huffman Mill Road, Burlington, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 409 out of 834 reviews" "
Rating 8 - Good. 288 out of 834 reviews" "
Rating 6 - Okay. 83 out of 834 reviews" "
Rating 4 - Poor. 26 out of 834 reviews" "
Rating 2 - Terrible. 28 out of 834 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

laurie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It met our needs
Stayed 1 night in Apr 2024
Response from Guest services on Apr 22, 2024
Thank you for your review! We are pleased to hear that you enjoyed your stay! We look forward to seeing you again!Sincerely,

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
This property was clean and relatively quiet, but I was on an end unit. I was disappointed that the pool was not opened as we did have a beautiful day that would have been nice to sit out and/or take a swim. The free breakfast had several choices - scrambled eggs, fruit, sausage biscuits and gravy, toast and waffles. It was good for buffet style, but I would not rate as 5 star. When I first got to my room there was a man parked horizontal in the vertical parking spaces right outside of my window. It was a bit creepy as he seemed to be not leaving. I waited some time before calling the front desk. They reacted promptly and had the man move. I did greatly appreciate this as a single lady traveling alone. There is a restaurant attached to the hotel which I heard was wonderful, but I did not have the chance to try it for myself. Great location, about 10 minutes from Elon.
Stayed 2 nights in Apr 2024
Response from Guest services on Apr 21, 2024
Thank you for the review! We are happy to hear that you enjoyed your stay! We are sorry for the inconvenience! We would love to see you again!Sincerely,

10/10 Excellent

Courtney

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was so kind & accommodating
Stayed 1 night in Apr 2024
Response from Guest services on Apr 19, 2024
Thank you for your feedback! We are pleased to hear that you enjoyed your stay! We look forward to seeing you again!Sincerely,

10/10 Excellent

Kristen

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest services on Apr 17, 2024
Thank you for your feedback! We are pleased to hear that you had an enjoyable stay! We look forward to seeing you again!Sincerely,

2/10 Terrible

Sharrelle

Disliked: Property conditions & facilities
Bedbugs I got bit up
Stayed 1 night in Apr 2024
Response from Management on Apr 16, 2024
Thank you for your feedback! Sorry for the inconvenience! We never received any notification from you that there was an issue with your room! We do our due diligence to make sure our guests are comfortable and safe! Therefore, room in question will be out of order upon inspection from our professional service!

6/10 Okay

Anne

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room was clean, but the overall property was kind of down at the heels. No elevator to second floor, laundry machines were really gross. Breakfast was ok/average. Front desk staff was really pretty rude checking us in. Not the best experience, but not the worst.
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Truly,

10/10 Excellent

Kevin

Stayed 2 nights in Mar 2024
Response from Guest services on Apr 21, 2024
Thank you for your feedback! We are pleased to hear that you enjoyed your stay! We look forward to seeing you again!Sincerely,

4/10 Poor

Michael

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff and great restaurant. BUT room was smelly and poorly ventilated.
Stayed 1 night in Mar 2024
Response from Management on Mar 31, 2024
Dear Michael,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please note, we will discuss your concerns with all involved! Room in question will be inspected!I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Truly,

8/10 Good

Keith

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not special but always solid/quality place to stay. Stayed here nearly a dozen times
Stayed 2 nights in Mar 2024
Response from Guest services on Mar 25, 2024
Thank you for your review! We are happy to hear that you enjoyed your stay! We look forward to seeing you again!Sincerely,

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest services on Mar 25, 2024
Thank you for your feedback! We are pleased that you had an enjoyable stay! We look forward to seeing you again! Sincerely,

6/10 Okay

Casey

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I really like the toiletries. They have a great smell. The internet connection was weak. I had trouble connecting to WiFi on my laptop and ended up just running a hotspot from my phone. The hotel service representative who checked me in was basically nonverbal, which was a disappointment. Her colleague beside her checking in another guest was much more personable.
Stayed 1 night in Mar 2024
Response from Management on Mar 24, 2024
Thank you for your feedback! We really appreciate your business! Sorry for the inconvenience with the internet, however, we are planning to upgrade by year end! Your concerns will be addressed with all involved! Sincerely,

4/10 Poor

Chris

Disliked: Cleanliness
Multiple plugs weren’t working and we saw roaches around the door frame.
Stayed 1 night in Mar 2024
Response from Management on Mar 5, 2024
Thank you for feedback regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.This is not the norm!Truly,

10/10 Excellent

Elina, Livingston

Traveled with family
Liked: Cleanliness, staff & service
Very friendly and helpful staff.
Stayed 1 night in Mar 2024
Response from Guest services on Mar 2, 2024
Thank you for your feedback! We are pleased to hear about your experience with us! We look forward to your next visit!Sincerely,

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, clean, comfortable and convenient.
Stayed 1 night in Mar 2024
Response from Guest services on Mar 2, 2024
Thank you for your feedback! We are pleased to hear that you enjoyed your stay! We look forward to seeing you again!Sincerely,

10/10 Excellent

Kenneth, Cayce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When in Burlington NC, this is my go to place to stay. Easy off and on interstate 85, close to a shopping center with Wal-Mart and Chick-fil-A. The restaurant attached to hotel. Oh and a great breakfast.
Stayed 1 night in Feb 2024
Response from Guest services on Feb 25, 2024
Thank you for your feedback! We are pleased to hear about your experience with! We look forward to seeing you for you!Sincerely,

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest services on Feb 19, 2024
Thank you for your review! We are pleased to hear that you had an excellent experience with us! We look forward to seeing you in the future!Sincerely,

8/10 Good

Valerie

Traveled with family
We always enjoy staying in room 123. Its the best room in the house!!
Stayed 3 nights in Jan 2024
Response from Guest services on Jan 15, 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us! We look forward to seeing you again!!Sincerely,

10/10 Excellent

Nelida, Deerfield Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest services on Jan 15, 2024
Thank you for your feedback! We are pleased to hear that you enjoyed your stay! We look forward to seeing you again!!Sincer

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest services on Jan 8, 2024
Thank you for your feedback! We are pleased to hear that you enjoyed your stay! We look forward to seeing you again!Sincerely,

10/10 Excellent

Joy

Stayed 5 nights in Dec 2023
Response from Guest services on Dec 17, 2023
Thank you for your review! We are glad that you enjoyed your stay with us! We look forward to seeing you again!Sincerely,

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with helpful staff. They also have the best breakfast I've had at a hotel of this caliber.
Stayed 5 nights in Nov 2023
Response from Guest services on Nov 28, 2023
Thank you for your feedback! We are glad that you had a wonderful experience! Looking forward to serving you in the future!Sincerely,

6/10 Okay

Diane

Traveled with family
This hotel has lost a lot of it’s initial appeal
Stayed 3 nights in Nov 2023
Response from Guest services on Nov 16, 2023
Thank you for your review! We appreciate your business and look forward to your next visit!Sincerely,

6/10 Okay

SHARON

Traveled with family
Liked: Staff & service
Disliked: Room comfort
First time at a Best Western
Something bit me twice on my arm while i was sleeping, its red bump. Had to be bed bugs. Then check out was at 11. But they turned my card key off at 9. Couldn't get back into my room. I would not stay again.
Stayed 1 night in Nov 2023
Response from Guest services on Nov 10, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
My main dislike was the amount of light from the corridor lights that shone through my door all night. Couldn’t make my room completely dark. Weatherstripping around the top, bottom, and sides would have made a big difference.
Stayed 2 nights in Oct 2023
Response from Guest services on Nov 5, 2023
Thank you for your review! Please you had a nice stay with us! Sorry for any inconvenience during your stay!Sincerely,

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased staff and overall, very nice hotel especially for the price.
Stayed 1 night in Nov 2023
Response from Guest services on Nov 2, 2023
Thank you for your review! We are pleased that you had an enjoyable experience and look forward to your next opportunity to visit us!Sincerely,

10/10 Excellent

LIAM, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities
A good breakfast and a very friendly staff.
Stayed 2 nights in Oct 2023
Response from Guest services on Oct 31, 2023
Thank you for your feedback! We are pleased that you had an enjoyable experience and look forward to your next visit!Sincerely,

10/10 Excellent

Jennifer

Stayed 2 nights in Oct 2023
Response from Guest services on Oct 30, 2023
Thank you for your review! We are pleased that you had an enjoyable experience and look forward to your next visit!Sincerely,

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property with a great breakfast. The pool and lounging area were wonderful and so pretty.
Stayed 1 night in Oct 2023
Response from Guest services on Oct 30, 2023
Thank you for your review! We are glad that you had an outstanding experience! We look forward to your next visit!Sincerely,

10/10 Excellent

Glenn

Stayed 2 nights in Oct 2023
Response from Guest services on Oct 24, 2023
Thank you for your review! We are pleased that you had an enjoyable experience and look forward to your next visitSincerely,

6/10 Okay

Darren

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Not so good. Bed was lumpy and uncomfortable. The toilet didn’t flush and had to call maintenance twice. No elevator to my room. However, the staff was very nice. The breakfast was better than most comparable hotels and they comp me one night out of the three for the inconvenience.
Stayed 2 nights in Oct 2023
Response from Management on Oct 24, 2023
Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Had not stayed at a Best Western in many years. The hotel was well-furnished, clean, and we loved the covered courtyard area - great place to enjoy the amply-supplied breakfast buffet. There was also an attached restaurant that we arrived too late to enjoy, but it has great reviews. Very pleasant one-night stay on a long journey home.
Stayed 1 night in Oct 2023
Response from Guest services on Oct 20, 2023
Thank you for your review! We are pleased that you had a wonderful experience and look forward to your next visit!Sincerely,

8/10 Good

Judith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk were pleasant and very accommodating. They changed our room because we are both somewhat handicapped, but hadn’t mentioned it to them. Another of the staff noticed and advised those at the front desk. Greatly appreciated. Will use again.
Stayed 4 nights in Oct 2023
Response from Guest services on Oct 18, 2023
Thank you for your review! We are glad that you had a wonderful experience! We look forward to your next visit!Sincerely,

8/10 Good

Sherri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Easy in and out. Enjoyed the atrium and hot breakfast.
Stayed 1 night in Oct 2023
Response from Guest services on Oct 28, 2023
Thank you for sharing your feelings! We are pleased that you find our accommodations convenient! We look forward to serving you in the future!Sincerely,

10/10 Excellent

Karen

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and had the look of an older elegant hotel. Loved that a restaurant was attached and room service was available.
Stayed 2 nights in Oct 2023
Response from Guest services on Oct 8, 2023
Thank you for your review! We are pleased that you had an enjoyable experience! Please visit us again!Sincerely,

4/10 Poor

Kristina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is so old and outdated, and quite frankly: gross. The only redeeming quality is the staff. They are so nice and go above and beyond to help with anything. We had a roach in our room, on the curtains, and we saw two roaches in the hallway on our way to the elevator. We will never stay here again.
Stayed 2 nights in Sep 2023
Response from Management on Oct 8, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific hotel with a really good restaurant attached! Included breakfast is very good.
Stayed 2 nights in Sep 2023
Response from Guest services on Oct 2, 2023
Thank you for your review! We are pleased that you had an enjoyable experience and look forward to your next visit!Sincerely,

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Management on Sep 25, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Kate

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Bed pillows were not sufficiently comfortable.
Stayed 1 night in Sep 2023
Response from Guest services on Sep 24, 2023
Thank you for your feedback! Sorry for any inconvenience during stay! Thank you for letting us know! We will do our best to correct the issue in the future!Sincerely,

10/10 Excellent

travis

Stayed 1 night in Sep 2023
Response from Guest services on Oct 18, 2023
Thank you for your feedback! We are pleased that you had an enjoyable experience! Looking forward to seeing you again!Sincerely,

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
All staff were friendly and helpful. We were camping at the Blue Ridge Rock Festival and had to evacuate. This place was an oasis. Clean, friendly, comfortable. And when asked they accommodated a special request at no charge. Thank you Best Western Plus.
Stayed 1 night in Sep 2023
Response from Guest services on Sep 13, 2023
Thank you for your feedback! We are pleased that you had an outstanding experience! We look forward to seeing you in the future!Sincerely,

10/10 Excellent

Lacy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Great location.
Stayed 7 nights in Aug 2023
Response from Guest services on Sep 12, 2023
Thank you for your review! We are pleased that you had an outstanding experience! We look forward to your next visit!Sincerely

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very pretty motel with lights on tree and bushes in outdoor sitting area. The stay comes with a hot breakfast as well as coffee in the lobby.
Stayed 3 nights in Sep 2023
Response from Guest services on Sep 12, 2023
Thank you for your feedback! We are thrilled you had an amazing experience! We look forward to serving you in the future!Sincerely,

8/10 Good

Beata

Liked: Staff & service
Good overall
Stayed 2 nights in Aug 2023
Response from Guest services on Aug 23, 2023
Thank you for your feedback! We are pleased that you had an enjoyable stay! We are looking forward to serving you in the future!Sincerely,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Outdoors was dantastic
Stayed 3 nights in Aug 2023
Response from Guest services on Aug 21, 2023
Thank you for your feedback! We are pleased that you had an enjoyable experience! We look forward to your next visit!Sincerely,

10/10 Excellent

Malcolm

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Guest services on Aug 20, 2023
Thank you for your feedback! We are pleased that you had a wonderful experience! We look forward to your next visit!Sincerely,

8/10 Good

Jean

Pool and outside area was amazing. My check in was fantastic!
Stayed 2 nights in Aug 2023
Response from Guest services on Aug 20, 2023
Thank you for your feedback! We are glad that you had an outstanding experience during you stay! Looking forward to your next visit!Sincerely,

10/10 Excellent

kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elon trip
Nice
Stayed 1 night in Aug 2023
Response from Guest services on Sep 4, 2023
Thank you for your review! We are pleased that you had a wonderful experience! We look forward to you next visit!Sincerely,

6/10 Okay

Yoram

Stayed 2 nights in Aug 2023
Response from Guest services on Sep 7, 2023
Thank you for your review! We appreciate your business and look forward to serving you in the future!Sincerely,

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest services on Aug 14, 2023
Thank you for your feedback! We are glad that you had an outstanding experience with us! We look forward to serving you in the future!Sincerely,

10/10 Excellent

Latisha

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very and I would love to stay at the hotel again and again every time I visit North Carolina. I truly appreciate the company and the staff
Stayed 5 nights in Jul 2023
Response from Guest services on Aug 12, 2023
Thank you for your review! We are pleased that you had an enjoyable experience! We look forward to serving you again!Warmly,