“Great airport hotel”

Very convenient location to the Greensboro airport. Hotel shuttle was quick and driver was helpful. They even picked us up from the airport soon after we called.

“GREAT IMPRESSION”

Contemporary, clean, and comfortable. Modern decor, ready and welling help, and in a good location. The only downfall was the tiny indoor pool & micro hot tub.

“Greensboro- Airport Courtyard”

We were here over the holiday. Service was great. Fitness room was clean and had up to date machines.

“Great weekend stay!”

This room was excellent for the two of us. We were in town on business, and the location was convenient, and the room was very nice! The price was great as well. We will use this hotel again for our next trip here!

“Limitations on airport shuttle, be sure to ask for specifics on availability.”

Our second time around at this Courtyard Marriott in Greensboro. Last year it was brand new, and perfect; including the room, service and the airport shuttle service. This time around we had problems. In making the reservation, I had requested a room away from the elevators and vending machines. Upon check-in, I asked if they had been able to honor this request and was told "yes." When we went to the room, guess where it was? Right beside the elevator (with multiple high school sports teams roaming the hall). When I called back down to ask to be moved, she said "sure, just bring your key down and we"ll get you switched." When I got back to the lobby she informed me there were no other rooms available. The bigger issue though was with the airport shuttle. It was one of the main reasons we chose the Courtyard...as we had used it before without problems. This year, I asked for a 5:30 shuttle and she informed me that the shuttle did not start on weekends until 7:00 a.m. I asked why this was not disclosed on the web site and she just stared at me as if she did not understand the question. I then asked for a 5:00 a.m. wake up call and as you might have guessed, the phone never rang. I guess it was a good thing we had a back-up. Kudos to the Piedmont Triad Taxi service which saved the day on our shuttle. The bottom line is there are lots of new hotels in this area of Greensboro...check around and ask specific questions. We may or may not return.

“Disappointed!”

My visit consisted of 4 nights at the hotel. I was extremely disappointed that the hotel was listed as a "Smoking" hotel and there was NO SMOKING in the whole building. Not a big deal, we went outside to smoke. However the one thing that I was not willing to look past was the HOT TUB. After long flights to get to the hotel I was looking forward to relaxing in the hot tub and pool. Once we entered the pool room we discovered that the hot tub was ICE COLD and broken, the pool was not any warmer then the hot tub. Ok not a big deal so after asking the front desk if they were aware of the problem, they stated that they did know about it and there was supposed to be a sign - NO SIGN ANYWHERE! Also stated that the part would be in tomorrow and it would be fixed. After 4 days in the hotel the hot tub was never fixed. So without a hot tub to soak in the next option would be to go back to the room and soak in the tub. Well not in our case as we were put in a handicapped room. AT NO TIME DID I REQUEST THIS ROOM! The bathroom was handicapped equiped which means that only half of the bath tub was usable as there was a seat that was literally falling out of the wall taking up half the tub! Would I return and use this hotel again probably not. The hotel itself was nice and kept clean, however I felt that the level of customer service could use major improvements. All I got was "Sorry" and that was it! Not asking for a refund but the way it was said, did not show concern for the customer!