Dear Balvir, We are flattered by your generous review of Extended Stay America. We are fortunate to have such an exceptional team member like Mrs. Dee, who is the perfect example of the passionate and dedicated spirit of service we value, and we are delighted that her caring hospitality was the highlight of your stay. We’ll be sure to share your compliments with her and the team to let them know their efforts are appreciated. It was a pleasure to have you as our guest, and we hope to be your hotel of choice anytime you visit Greensboro.Sincerely,Hotel Management

Dear Tashiem, Thank you for sharing your feedback. We apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience in the future. Thank you again for your review. We hope you will be back to see us too soon.Sincerely,Hotel Management

Dear Dwight, Thank you for sharing your remarks about your experience at our hotel. We are sorry for the disappointment and inconvenience caused to you. Let us correct this for you on your next visit and regain your trust. Please feel free to reach out for any assistance.Sincerely,Hotel Management

Dear Steven, Thank you for being our guest. We are sorry for not delivering on our promise of providing you with clean and fresh accommodations. We have already brought your experience to the attention of our housekeeping team, and we will take appropriate action to address the issue. We hope you will give us another opportunity to demonstrate the hospitality we are known for.Sincerely,Hotel Management

Dear Fajaicea, Thank you for staying at our hotel and letting us know we have room for improvement. We are sorry about the concern regarding the charges. Please allow us to evaluate the situation to see what went wrong. Meanwhile, please feel free to reach out to our hotel directly for further assistance. Thank you for taking the time to let us know as we continually strive to improve. Sincerely,Hotel Management

Dear Joe, It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management

Dear Debbie, Thank you for your feedback. We apologize for any unexpected charges that you may have encountered. We aim to be transparent and notify guests about these charges on all booking platforms. We will take note of your feedback and address it accordingly. If you are in doubt and would like to review your charges further, please feel free to reach out to our hotel directly. We do hope you will stay with us again.Sincerely,Hotel Management

Dear Cheryl, Thank you for being our guest and for taking the time to review your experience at our Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Mike, Thank you for sharing your candid review. Please accept our apologies for the issues you encountered during check-in and for tarnishing your stay. We always want to enhance our guest's overall satisfaction, and we appreciate you informing us on how we can improve. We will certainly share your thoughtful comments with our team to ensure such concerns do not affect future guests. It was a pleasure having you with us; we hope to welcome you back for a much-improved experience.Sincerely,Hotel Management

Dear Reginald, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Hope, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of any insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. Please consider staying with us again so we can provide you with the seamless stay you deserve.SincerelyHotel Management

Dear Cynthia, Thank you for choosing to stay with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and will address them with the team. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.Sincerely, Hotel Manager

John, thank you for staying with us. We sincerely apologize for the cleanliness issues you encountered during your stay and the inconvenience this caused. We take these comments seriously and will share this with our housekeeping team to ensure this is not repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

Jill, thank you for taking the time to evaluate your stay. We are sorry for the disappointing experience you had with us and apologize for not providing the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

Dequan, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. Thank you again for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management

Thank you for evaluating your stay at our hotel. We apologize for the behavior of our associates, and we appreciate you bringing this to our attention. We will share your comments appropriately so that such matters do not happen again. We are also sorry you were not satisfied with the condition of our property, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Thank you again for your patience, and we hope you will give us a second chance to host you again. Sincerely, Hotel Management

Jasmine, thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to contact our front desk at any time for items you need to make your stay more comfortable, we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon. Sincerely, Hotel Management

Dortheigh, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

Pam, thank you for taking the time to review your stay. We are disappointed to hear about your experience, and we have brought this to our housekeeping team's attention. Our main priority is to provide spotless and relaxing accommodations for every guest; therefore, we sincerely apologize that this was not your experience. We would love to have you revisit so we can show you the perfect stay you deserve. Sincerely, Hotel Management

Carl, thank you for choosing Extended Stay America for your lodging needs. We hope you had a good stay overall and that you liked our hotel. However, we are sorry you were not able to experience a quiet and relaxing stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We look forward to your next visit. Sincerely, Hotel Management

Paulo, thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all of our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback. Sincerely, Hotel Management

Linda, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management

It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

Hello Colett, I am sorry to hear that you had a less than stellar stay with ESA. If you would like to discuss the issues that you encountered please feel free to call us at the site directly. Thank you,

Thank you for your review!

We are happy you chose Extended Stay America. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to this area. Sincerely, Hotel Management