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Reviews of Holiday Inn Express Burlington, an IHG Hotel

2.5 out of 5
Holiday Inn Express Burlington, an IHG Hotel
2701 Long Pine RD, Burlington, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 401 out of 751 reviews" "
Rating 8 - Good. 199 out of 751 reviews" "
Rating 6 - Okay. 92 out of 751 reviews" "
Rating 4 - Poor. 30 out of 751 reviews" "
Rating 2 - Terrible. 29 out of 751 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is great. The room was perfect.
Stayed 1 night in Apr 2024

6/10 Okay

Barbara

Traveled with family
Liked: Staff & service
There was a terrible odor in the lobby.
Stayed 1 night in Mar 2024

8/10 Good

Joseph

Traveled with partner
Liked: Staff & service, amenities
Rooms looked outdated needing update. Musty smell.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has everything around you. Perfect for an overnight stay
Stayed 1 night in Mar 2024
Response from Cyn on Mar 3, 2024
Dear Valued Guest,We’re thrilled that you were satisfied with our service. Your feedback is appreciated, and on behalf of my entire team here at the Holiday Inn Express, Burlington, we hope to see you again soon! Hospitably yours,Cynthia TownsendGeneral Manager

8/10 Good

Neal Aaron

Stayed 3 nights in Feb 2024

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Very friendly. Love that the Outback Steakhouse is right next door. It was nice to just walk over for dinner after a long drive.
Stayed 1 night in Feb 2024

10/10 Excellent

mason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, quiet, safe. Got good late night food from the food truck at the bar next door!
Stayed 1 night in Dec 2023
Response from Cynthia on Feb 16, 2024
Dear Valued Guest,We’re thrilled that you were satisfied with our service. Your feedback is appreciated, and on behalf of my entire team here at the Holiday Inn Express, Burlington, we hope to see you again soon! Hospitably yours,Cynthia TownsendGeneral Manager

10/10 Excellent

Marion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Check-in was easy.
Stayed 1 night in Jan 2024
Response from Cynthia on Feb 16, 2024
Dear Valued Guest,We’re thrilled that you were satisfied with our service. Your feedback is appreciated, and on behalf of my entire team here at the Holiday Inn Express, Burlington, we hope to see you again soon! Hospitably yours,Cynthia TownsendGeneral Manager

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Cynthia on Feb 16, 2024
Dear Valued Guest,We’re thrilled that you were satisfied with our service. Your feedback is appreciated, and on behalf of my entire team here at the Holiday Inn Express, Burlington, we hope to see you again soon! Hospitably yours,Cynthia TownsendGeneral Manager

2/10 Terrible

Sundar

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
My stay was disappointing. Check-in took longer than expected due to the clerk’s unfamiliarity with adding a pet. The corridor leading to our room had an unpleasant odor, possibly from a bathroom issue. In room 121, I encountered a draining problem in the tub, a non-functional fridge, and a stained sheet. Unfortunately, my experience at this hotel was far from satisfactory.
Stayed 1 night in Jan 2024

4/10 Poor

Jeremy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Cynthia on Feb 22, 2024
Dear Valued Guest,We are so sorry that your expectations were not met. We are currently under renovations to modify most of your concern. Keep in mind that your feedback is appreciated, and on behalf of my entire team here at the Holiday Inn Express, Burlington, we hope to see you again soon! Hospitably yours,Cynthia TownsendGeneral Manager

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and took care of all our needs. I would stay here again. The room was clean that the breakfast was good. the dining area was clean. I would recommend this hotel to others.
Stayed 2 nights in Dec 2023
Response from Cynthia on Feb 16, 2024
Dear Valued Guest,We’re thrilled that you were satisfied with our service. Your feedback is appreciated, and on behalf of my entire team here at the Holiday Inn Express, Burlington, we hope to see you again soon! Hospitably yours,Cynthia TownsendGeneral Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great staff and location!
The bathrooms need to be updated. Other than that everything was fantastic. Breakfast was amazing. Location is convenient to shopping, restaurants, and major highways. Front desk staff was wonderful. Will definitely return!
Stayed 4 nights in Dec 2023
Response from Cynthia on Feb 16, 2024
Dear Valued Guest,We’re thrilled that you were satisfied with our service. Your feedback is appreciated, and on behalf of my entire team here at the Holiday Inn Express, Burlington, we hope to see you again soon! Hospitably yours,Cynthia TownsendGeneral Manager

10/10 Excellent

Barbara

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is always nice here and i can bring my dog.
Stayed 3 nights in Dec 2023
Response from Cynthia on Feb 16, 2024
Dear Valued Guest,We’re thrilled that you were satisfied with our service. Your feedback is appreciated, and on behalf of my entire team here at the Holiday Inn Express, Burlington, we hope to see you again soon! Hospitably yours,Cynthia TownsendGeneral Manager

10/10 Excellent

Hiram K

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
The customer service was amazing regardless of the roles,everyone was very helpful and friendly. hotal could use some upgrades but overall, our stay was good.
Stayed 3 nights in Dec 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Visiting family. Nice selection of restaurants in the area. Nice to have breakfast in the mornings provided.
Stayed 5 nights in Nov 2023

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jhonatan

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

10/10 Excellent

alexis

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Brady

Stayed 1 night in Oct 2023

10/10 Excellent

Lanisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy Staff
Stayed 3 nights in Oct 2023

10/10 Excellent

Linda, Washington

Stayed 1 night in Oct 2023

6/10 Okay

Pamela

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The Hotel is dated and there is not ventilation in the bathrooms. Our initial room smelled horrible and we had to move to another room. The staff were helpful and friendly. This hotel is very overpriced for what you get.
Stayed 2 nights in Sep 2023

6/10 Okay

Nathan, Decatur

Traveled with family
Liked: Staff & service, amenities
Stayed 2 nights in Oct 2023

10/10 Excellent

Victoria

Stayed 1 night in Oct 2023

4/10 Poor

julie

Disliked: Cleanliness, property conditions & facilities
There was mold all over the shower, poor ventilation…our clothes were actually damp! But the staff was lovely!
Stayed 2 nights in Sep 2023

10/10 Excellent

VICKIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good recommendation
My stay was excellent. Customer service was amazing, the front desk personnel was very friendly and helpful. I would recommend this hotel because it was a great stay. This includes the breakfast every morning.
Stayed 4 nights in Sep 2023

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very good experience staying at this hotel. The staff was very attentive and courteous.
Stayed 5 nights in Sep 2023

2/10 Terrible

David, ALEXANDRIA

Stayed 1 night in Sep 2023

4/10 Poor

Mark

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel needs a good cleaning
Room was dirty. Squashed bug on wall above desk. Dead waterbug/roach behind bathroom door on check in. Toothpaste and/or shaving cream splatters pretty much marking all the walls in the bathroom. Pretty gross overall. Also on check in was put into a room with a single king bed even though we specifically reserved 2 queen beds. Seems like desk attendant switched us last second as she crossed out one # and gave us another (my daughter mentioned when we got to single bed room). So had to go back down and switch rooms and she didnt even apologize or anything. Also stayed for two nights and the morning after first night when leaving for the day I asked at desk if room would be cleaned and was told absolutely and that all rooms get cleaned every day. Then after asking and being told that it would be when I came back that evening it still hadnt been cleaned. Pretty terrible experience all around and feel like I should be reimbursed some as it was not cheap.
Stayed 2 nights in Aug 2023

2/10 Terrible

Carmen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jeffrey, Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Ashley, Stone Mountain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hate that I didn’t get her name but the older African American lady that checked me Saturday morning was so funny and nice. I loved our conversation. Need more people with her personality in this world. If she sees this, thank you so much! It’s was a blast talking to you!
Stayed 1 night in Aug 2023

10/10 Excellent

Bat

Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Stayed 1 night in Aug 2023

8/10 Good

Patricia

Stayed 1 night in Aug 2023

8/10 Good

Karen

Stayed 1 night in Aug 2023

10/10 Excellent

Barbara

Traveled with family
Liked: Amenities
Dogs are allowed
Stayed 2 nights in Aug 2023

4/10 Poor

Christine

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were lovely. The location was perfect for a student drop off at Elon. The hotel needs to be updated and the cleaning of the rooms was not very good. They need to do a better job cleaning the rooms and they need to update the rooms but the property was priced accordingly given these negative points.
Stayed 7 nights in Aug 2023

10/10 Excellent

Jorja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Barbara

Traveled with family
Liked: Amenities
It is centrally located to shops and dining!
Stayed 1 night in Jul 2023

10/10 Excellent

Andrew

Liked: Amenities
All of the staff was very friendly and helpful! The hot breakfast was absolutely delicious and amazing! Best Holiday Inn Express anywhere!
Stayed 1 night in Aug 2023

10/10 Excellent

Judy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely fantastic. Everyone spoke and were so positive about everything. The hotel is undergoing some construction and repairs but everything was great. I would have liked the taller toilets but otherwise experience was great.
Stayed 2 nights in Aug 2023

10/10 Excellent

Janie

Stayed 1 night in Aug 2023

2/10 Terrible

Kishore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Booked this property as I was with family expecting typical holiday Inn experience paying $160 but Horrible property, place stinks..had to change room within one hour...staff was super good and they knew about it and switched rooms but better than haunted room but had to spend couple of hours before I can change to a different property. Expedia or IHG team should remove this property from listing until it's renovated and inspected and return the charges...