Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews of Holiday Inn Express Hotel & Suites Greensboro Airport Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Greensboro Airport Area, an IHG Hotel
645 S Regional Road, I-40 & State Route 68, Greensboro, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 339 out of 602 reviews" "
Rating 8 - Good. 189 out of 602 reviews" "
Rating 6 - Okay. 42 out of 602 reviews" "
Rating 4 - Poor. 13 out of 602 reviews" "
Rating 2 - Terrible. 19 out of 602 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christina Cleary, Assistant General Manager on Mar 19, 2024
Dear Ramon,Thank you so much for leaving us a perfect score! We appreciate your acknowledgment of a great stay and are happy to see our accommodations and friendly staff made for a comfortable and smooth time away from home. We hope to see you again soon!

2/10 Terrible

Eqbal, Fredericksburg

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at the hotel at 5 PM, the front desk associate told me the room you booked is not available. You have to wait 30-45 to get it ready. Having two kids and drove for 10 hours and hear that was not something we were expecting. I have an autistic child she is very sensitive with waiting, she was constantly crying why are we sitting in the car for another 45 minutes.
Stayed 1 night in Mar 2024
Response from Christina Cleary, Assistant General Manager on Mar 12, 2024
Dear Eqbal,Thank you for taking the time to leave feedback on your arrival experience. We are saddened that our delay caused distress and an undesirable experience during your time with us. We are continually striving to improve our staffing needs during the busier seasons and apologize for the inconvenience this can cause. We hope you'll allow us another opportunity to serve you better when visiting the Greensboro area. Should you have any further questions or concerns, please do not hesitate to reach me at the property directly. Again, we thank you for choosing our hotel as your home away from home and for sharing your feedback which allows us to continue our journey for a better guest experience.

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice updated furniture
Stayed 1 night in Feb 2024
Response from Sincerely, Christina Cleary (Assistant GM) on Feb 21, 2024
Dear Alexis,Thank you for choosing to stay with us and for sharing your positive experience. Your 4/5 rating means a lot to us, and we're thrilled to know that you had a pleasant stay. We're always striving for perfection, and we appreciate your feedback. Should you have any suggestions for improvement, please feel free to share. We hope to welcome you back soon!

10/10 Excellent

Haslin

Traveled with partner
Clean and comfortable
Stayed 1 night in Feb 2024
Response from Sincerely, Christina Cleary (Assistant GM) on Feb 21, 2024
Dear Haslin,Thank you for taking the time to review your stay with us. We appreciate your 5 out of 5 rating and are elated you found your accommodations to be clean and comfortable. We continually strive to exceed guests expectations and are happy we were able to do so during your trip. We hope to see you again and thank you for choosing our hotel out of the many options in the area.

8/10 Good

Tannetta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean staff was great did kinda smell like pets in the hallway
Stayed 2 nights in Feb 2024
Response from Sincerely, Christina Cleary (Assistant GM) on Feb 21, 2024
Dear Tannetta,Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.

10/10 Excellent

Gary

Stayed 3 nights in Jan 2024
Response from Christina C, Assistant General Manager on Jan 24, 2024
Dear Gary,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your perfect score encourages us to continue doing so. Thank you again for choosing us as your home away from home and we hope to welcome you back in the future.

10/10 Excellent

frederick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Christina C, Assistant General Manager on Jan 24, 2024
Dear Frederick,Thank you for taking the time to review your stay. We are ecstatic to see our service and accommodations earned us a perfect score. We look forward to welcoming you back soon and appreciate you choosing us as your home away from home.

10/10 Excellent

Kristee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Christina Cleary, Assistant General Manager on Jan 16, 2024
Dear Kristee,Thank you for taking the time to review your stay. We are ecstatic to see our accommodations and service allowed for a perfect score. We continually strive to exceed guests expectations and are pleased we were able to do so during your visit. We look forward to welcoming you back when in the Greensboro area.

8/10 Good

Richard Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 22 nights in Dec 2023
Response from Christina Cleary, Assistant General Manager on Jan 16, 2024
Dear Richard Kirk,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn Express Greensboro - Airport. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
We only stayed one night, but everything was fine, We liked the breakfast in the morning.
Stayed 1 night in Jan 2024
Response from Christina Cleary, Assistant General Manager on Jan 11, 2024
Dear Thomas,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel, particularly our hot and delicious breakfast. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so. Thank you again for choosing us as your home away from home and we hope to welcome you back in the future.

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Christina Cleary, Assistant General Manager on Jan 11, 2024
Dear Jon,We are thrilled to see our service and accommodations earned us a perfect score. We appreciate you choosing us as your home away from home and look forward to welcoming you back again when in the Greensboro area.

8/10 Good

shaquan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christina Cleary, Assistant General Manager on Dec 31, 2023
Dear Shaquan,Thank you for taking the time to review your stay with us. We hope you were able to enjoy our complimentary hot breakfast and that our updated accommodations allowed for a cozy stay. We hope you'll consider us again when in the Greensboro area.Happy New Year!

10/10 Excellent

Lawrence Reaves

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet property. The front desk staff was amazing!
Stayed 3 nights in Dec 2023
Response from Christina Cleary, Assistant General Manager on Dec 31, 2023
Dear Lawrence Reaves,Thank you for taking the time to leave feedback regarding your stay. We are ecstatic to see our updated accommodations and friendly staff allowed for a perfect score. We hope you'll visit us again when in the Greensboro area.Happy New Year!

6/10 Okay

Carolyn

Traveled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Christina Cleary, Assistant General Manager on Dec 31, 2023
Dear Carolyn,Thank you for taking the time to review your stay. We are saddened to see your stay with us did not exceed your expectations. We are continually looking for ways to improve and would appreciate any further feedback you can provide. Please feel free to reach us at the property directly should you have any questions or concerns.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christina Cleary, Assistant General Manager on Dec 31, 2023
Dear Anonymous,Thank you for the 10 out of 10 review! It is always a pleasure to see we were able to exceed our guests' expectations. We hope you enjoyed our update accommodations and look forward to welcoming you back again when in the Greensboro area.Happy New Year!

8/10 Good

Peter

W
Response from Sincerely, Christina Cleary (Assistant GM) on Feb 21, 2024
Dear Peter,We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future.

10/10 Excellent

Mark

Stayed 1 night in Dec 2023

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sincerely, Christina Cleary (Assistant GM) on Nov 26, 2023
Dear Karl,We are ecstatic to hear our accommodations exceeded your expectations and earned us a 10 out of 10 review. Thank you so much for taking the time to review your stay and we look forward to seeing you again when in the Greensboro area!

10/10 Excellent

Carolyn

Stayed 1 night in Nov 2023
Response from Sincerely, Christina Cleary (Assistant GM) on Nov 26, 2023
Dear Carolyn,WOW! It is always great to see that our cozy accommodations and friendly service allowed for a 10 out of 10 review. We appreciate you taking the time to leave feedback and hope you'll visit us again when in the Greensboro area!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Christina Cleary, Assistant General Manager on Nov 15, 2023
Dear Anonymous,Thank you for taking the time to leave a 10 out of 10 review. We truly appreciate your feedback and are elated to hear we were able to exceed your expectations. We hope to see you again when visiting the Greensboro area!

10/10 Excellent

jeffrey

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
price too high
Stayed 1 night in Nov 2023
Response from Christina Cleary, Assistant General Manager on Nov 15, 2023
Dear jeffrey,Thank you for the wonderful 5 out of 5 review. We appreciate the high rating and are glad to hear you enjoyed your stay with us. We hope to see you again soon when visiting the Greensboro area.

10/10 Excellent

Lynne

Stayed 1 night in Oct 2023
Response from Christina Cleary, Assistant General Manager on Nov 3, 2023
Dear Lynne,Thank you for taking the time to leave such a wonderful rating of your stay! We are elated to hear our accommodations exceeded your expectations and earned us a perfect score. We hope you'll visit us again when in the Greensboro area!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very clean. Front desk employee was very professional.
Stayed 1 night in Oct 2023
Response from Christina Cleary, AGM on Oct 9, 2023
Dear Tammy,Thank you for taking the time to leave feedback regarding your stay. We are happy to hear you found your accommodations clean and our front desk service friendly and professional. Our goal is to exceed guests expectations and we are elated we achieved this during your stay. We hope to see you again soon!

10/10 Excellent

Paladin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a good ol' Holiday Inn. Can't wait to see how it looks after the renovation.
Stayed 7 nights in Sep 2023
Response from Christina Cleary, Assistant General Manager on Oct 2, 2023
Dear Paladin,Thank you for continually choosing Holiday Inn Express as your home away from home. We are happy you found your accommodations to be comfortable and cozy. We look forward to your next visit to see our completed renovations!

10/10 Excellent

Roy

Stayed 1 night in Sep 2023

2/10 Terrible

Yvette

Traveled with family
Disliked: Property conditions & facilities
Description of 2.6 mil from airport is a lie. The hotel is in renovation. No one said that. Shuttle does not operate on weekends. No one said so.
Stayed 1 night in Sep 2023
Response from Christina Cleary, AGM on Sep 21, 2023
Dear Yvette,Thank you for taking the time to leave feedback regarding your stay. We apologize for the inconvenience you encountered regarding our shuttle as we strive to ensure all guests are accommodated as needed. We will review with front desk to ensure our shuttle service is honored within our available hours and review all website information to verify there are no inconsistencies. We encourage you to reach out to the property directly as further information will allow us to better improve guests' experience. We hope you'll allow us another opportunity to better serve you in the future.

10/10 Excellent

Tamara

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The lobby is undergoing renovation so passing through is quite treacherous
Stayed 1 night in Sep 2023
Response from Christina Cleary, AGM on Sep 21, 2023
Dear Tamara,Thank you for taking the time to leave feedback. I am elated to hear your accommodations exceeded your expectations and earned us a 10 out of 10! We apologize for the debris as we are currently finishing up our renovations by the entry way and front desk. We hope you'll book with us again soon when visiting Greensboro to see the updated lobby area.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Krista

Disliked: Cleanliness, property conditions & facilities
The hotel is under major renovation in the lobby and first floor and dust everywhere. That should be disclosed on the website. Also, i arrived late and quoted a rate of $188 plus tax to book directly with the hotel. I explained that I found a rate of $111 including tax on expedia, but they could not match that. So, I stood at the counter and booked directly with expedia. That just doesn't make sense
Stayed 1 night in Sep 2023

10/10 Excellent

Sharon

Stayed 1 night in Sep 2023

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is under construction but other than the breakfast option, it was fine. The staff was very nice and the room was so clean. We would stay here again!!
Stayed 2 nights in Aug 2023

4/10 Poor

Muhannad

Disliked: Cleanliness, staff & service, property conditions & facilities
The building under construction and the door bathroom door it's not even shut completely and it's making noise
Stayed 1 night in Aug 2023

4/10 Poor

Timothy

Business traveler
Disliked: Cleanliness, property conditions & facilities
The price of this hotel is outrageous considering all the drywall and construction dust covering everything in the lobby. I never would've stayed here had I know how much construction was on going here.
Stayed 1 night in Aug 2023

10/10 Excellent

Roger

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed several times. Consistent product and service. Our family always have a great time. Great experience for the price.
Stayed 1 night in Aug 2023

8/10 Good

Chandra

Stayed 1 night in Jul 2023

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lobby was undergoing construction. Parking was limited and the lot area was full of trash. Elevator floors were sticky. Our bathroom was not cleaned properly but we too exhausted to complain last night. Night front desk was rude. Overall customer experience was not good. We will never come back to his hotel again.
Stayed 1 night in Jul 2023

8/10 Good

Jose m

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaning crew trying to access to the room before 11 but excellent place
Stayed 1 night in Jun 2023

8/10 Good

Heather

Liked: Staff & service
Our room was nice and clean, but the A/C didn't seem to be working correctly. There was a lot of construction going on as they were rennovating.
Stayed 1 night in Jun 2023

8/10 Good

Tania

Traveled with family and small children
Liked: Staff & service
Property under renovations but still good customer service.
Stayed 1 night in Jun 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 year Anniversary Weekend Getaway ❤️
It was great ... comfortable and stylish yet cozy and spacious. The room was very clean and the bathroom was as well. It had extra towels and a very bright light which was great for applying make-up. I loved that it had Dove products and it was better than the small ones other hotels leave in there. All in All it was a great time and will definitely book again!
Stayed 1 night in Jun 2023

4/10 Poor

Jennifer

Stayed 1 night in Jun 2023

8/10 Good

Shirley

Stayed 1 night in Jun 2023

10/10 Excellent

Samuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a great hotel to stay because customers service is great and the quiet rooms to sleep
Stayed 1 night in May 2023

8/10 Good

Rusty

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It’s going through a remodel which is acceptable but the area is very unsafe.
Stayed 1 night in May 2023

8/10 Good

Ahren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful.
Stayed 6 nights in May 2023
Response from AGM on May 14, 2023
We strive to provide exceptional service. Thank you for your stay and we hope to see you again soon.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The front desk staff was amazing. So kind and helpful!
Stayed 1 night in May 2023
Response from AGM on May 14, 2023
Thank you for your 5-star review . Your support is truly valued and we're glad you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Gwendolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 3 nights in May 2023
Response from AGM on May 14, 2023
Thanks for the wonderful 5/5. We are glad that your stay was comfortable. We hope to see you again soon.

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from AGM on May 14, 2023
Thank you for your perfect score and we're glad you enjoyed your stay. We hope to see you again soon.

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & Friendly
Staff is very friendly. Wi-Fi works great you can stream. Rooms are modern and very clean. Breakfast was edible.
Stayed 2 nights in May 2023
Response from AGM on May 6, 2023
Thank for your stay and your review. Your feedback is important to us. We hope to see you again soon

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I think that the airport shuttle should be schedule to accommodate travelers leaving before 8 am. There shuttle went from 8 am to 10 pm. The shuttle was part of the reason I chose that specific hotel.
Stayed 1 night in May 2023
Response from AGM on May 5, 2023
Thank you for your wonderful review. We strive to make each stay as pleasant and comfortable as possible. We value your feedback and we hope to see you again soon.