Reception

Reviews of OYO Hotel Burlington South

2.5 out of 5
OYO Hotel Burlington South
2444 Maple Ave, Burlington, NC

Reviews

4.6
Rating 10 - Excellent. 81 out of 756 reviews" "
Rating 8 - Good. 93 out of 756 reviews" "
Rating 6 - Okay. 110 out of 756 reviews" "
Rating 4 - Poor. 156 out of 756 reviews" "
Rating 2 - Terrible. 316 out of 756 reviews" "

5.0/10

Cleanliness

6.2/10

Staff & service

4.0/10

Amenities

4.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Alonzo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Wayne

Disliked: Staff & service, property conditions & facilities
This property had nasty checkin because it is named Maple Hotel and they would not honor restervation by expedia, as they say they have not been OYO for a long time. Refused to even tell me if a room was available
Stayed 1 night in Feb 2024

2/10 Terrible

Michael

Stayed 1 night in Dec 2023

2/10 Terrible

Thomas

I don’t understand why you people keep sending me these messages, I have told you several times I did not stay at your facility because after I made reservations and got to the facility, it was no longer on by you, nor had it been for the past year obviously either you people don’t understand English or you don’t understand common sense
Stayed 2 nights in Sep 2023

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The subject property, 2444 Maple Ave, Burlington , NC, is no longer OYO Hotel Burlington South, but Maple Motel. I was told by the attendent at the office they haven't accepted online reservations in a long time and if I was to stay there I was required to pay additional funds more than I paid online for the reservation and an additional deposit. The place was TRASH, appeared there were Section 8 housing tenants everywhere......I WANT ALL OF MY MONEY BACK, THIS IS A SCAM, NEVER THOUGHT EXPEDIA WAS LIKE THIS...
Stayed 1 night in Oct 2023

2/10 Terrible

Matthew

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is deceiving; BEWARE!! After reserving two rooms with Orbitz, we arrived to check in. The hotel staff told her they “don’t take reservations” and she could not check in. This create a huge issue and after speaking with Orbitz and representatives from OYO (overseas customer service number) we were told nothing could be done. The hotel “saw” my reservation but she could not check in because they only service people who arrive daily and request rooms. Again, no reservations yet they could see mine in the system. Funny, right?! After hours of phone calls and finally getting in contact with a Burlington NC desk agent for OYO, they told us the hotel was no longer affiliated with OYO (since May 22) and requested Orbitz to call them. Funny, since this should have been the hotel’s responsibility back in May. This is where we lost it and cancelled our hokie reservations and chose a more reputable hotel. Lesson learned you pay for what you get and these people and establishment should be avoided at all costs. It is deceitful beyond all comprehension and Orbitz didn’t even know what was going on.
Stayed 3 nights in Oct 2023

2/10 Terrible

Dudley

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location closed permanently
The hotel is permanently closed and we were not notified. Drove up to check in at 10pm and had to scramble to arrange alternate accommodation.
Stayed 1 night in Oct 2023

2/10 Terrible

Mike

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is junk and run down don't waste your time and money go somewhere else...
Stayed 4 nights in Sep 2023

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Barbara on Sep 11, 2023
Sorry for the hassle you faced, Dawn! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

2/10 Terrible

Jasmine

Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Jasmine! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time. Regards, Eva

2/10 Terrible

sasha

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lady at the desk was very nice and helpful. The property was the worst I have ever stayed at. I WILL Never recommend this place to any living human
Stayed 1 night in Sep 2023
Response from Eva on Sep 11, 2023
Hi, Sasha! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Eva

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Eva on Jul 20, 2023
Hi, Shannon! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

2/10 Terrible

James

Traveled with group
Disliked: Staff & service
Surprised and Frustrated
My Hotels.com booking was denied. The hotel stated that they were not accepting online reservations after 1 May ‘23. I don’t know why my booking was confirmed by email response from Hotels.com if that was the case. I was sent additional emails up until a couple of days prior to arriving at the hotel…which assured me my booking was set.
Stayed 1 night in Jul 2023
Response from Eva on Jul 20, 2023
We are sorry to disappoint you, James! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Eva

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t have our rooms reserved for us
Stayed 1 night in Jun 2023
Response from Barbara on Jun 26, 2023
Hello, Brittany! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

2/10 Terrible

Jamielyn

Stayed 1 night in Apr 2023
Response from Lisa on Jun 3, 2023
Hi, Jamielyn! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

2/10 Terrible

Marie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front clerk was rude upon check in. When he requested the $150 cash deposit that I was unaware of he told me to cancel the reservation. The hotel appears to be going thru renovations however it was sketchy and the employees were not friendly.
Stayed 1 night in Apr 2023
Response from Maria on Jun 30, 2023
Sorry for the unpleasant experience you had with us. Marie! Thank you for notifying us, and we will surely be working for the better guest experience. Regards, Maria

2/10 Terrible

Debra

Stayed 5 nights in Apr 2023
Response from Barbara on May 24, 2023
Hi, Debra! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not let me check in and was extremely rude!
Stayed 1 night in Apr 2023

2/10 Terrible

phyllis, Greensboro

Stayed 1 night in Sep 2022

4/10 Poor

Timothy

Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Was here for a music festival and this was the cheapest option within an hour as most of the others were booked. It fit my needs for my stay but wasnt impressed. First off the require a CASH deposit for the room. They wouldnt let me put it on my card. They took 100 istead of the 150 in cash since that was all i had on me. My guess they do that in hopes that you forget about your deposit if you decide to check out over the phone. The sheets and pillowcases had stains on them. I put shirts on my pillows cause i wasnt trying to lay my head on them. The comforter was full of holes which lopked like cigarette burns. The refrigerator barely worked. It took overnight for a couple cans of soda to get slightly cold. They dont provide cups and dont have an ice machine...or at least they didnt offer a bucket for you to get ice. They didnt even have extra toilet paper and the roll in the provided was more than halfway used. The beds were alright just really bouncy. The only things that really worked like they were supposed to were the AC and the microwave Again it suited my needs but if you have other options i would look elsewhere
Stayed 3 nights in Sep 2022
Response from Greta on Sep 19, 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Sep 2022
Response from Greta on Sep 19, 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs correct signage
The motel does not have the correct signage. I had to stop and ask someone where the address was.
Stayed 1 night in Aug 2022
Response from Ammy on Sep 11, 2022
Hi, Richard! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

2/10 Terrible

Amanda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2022
Response from jan on Sep 11, 2022
Hi, Amanda! We are sorry to know that you are not fully satisfied with our services. Be assured, that we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Jane!

2/10 Terrible

Adedokun

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
This service is so bad
Stayed 1 night in Aug 2022
Response from Jane on Sep 6, 2022
Hi, Adedokun! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

2/10 Terrible

Nadim Amir

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities
Disrespectful employes , bad smell
Stayed 1 night in Aug 2022
Response from Jon on Aug 29, 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

2/10 Terrible

Kerron, Brooklyn

Stayed 1 night in Aug 2022

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rough and smells
Didnt stay arrived lobby smelled a smoke asked to see room which overlooked highway noisey and dirty. Asked for refund and didnt stay.
Stayed 1 night in Aug 2022
Response from Ammy on Aug 19, 2022
Apologies for the problems you had faced, Mario! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

laura

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My invicta Watch was stolen, it had to be the cleaning person because the room didn’t look like it was broken into. Ridiculous
Stayed 2 nights in Jul 2022
Response from Ammy on Aug 17, 2022
We are sorry to know this. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

8/10 Good

James

Traveled with group
Liked: Cleanliness, property conditions & facilities
Almost, but not quite.
Satisfactory, but could have been good to great...no phone , no clock, poor quality TV, no mini fridg, microwave inop, no coffee pot, no morning breakfast fixing of any kind, no ice machine and the outside area not keeps up at all...just to mention a few things. The room was very good, recently renovated, the mattress was poor quality...too firm and lumpy.
Stayed 2 nights in Jul 2022
Response from Ammy on Jul 21, 2022
Hi, James! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

2/10 Terrible

Johnny

Traveled with family
Disliked: Amenities, property conditions & facilities
The price was likeable Then you get there and realize how stupid you were.....this was 3rd worldly. It was absolutely like the "other side" of town if you were in Dominica or Mexico. Dirty, unkempt, very dissappointed. My wife refused to stay and we had to find another hotel. This has never happened to me before.
Stayed 2 nights in Jul 2022
Response from Ammy on Jul 23, 2022
Hi, Johnny! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Terrible

MIchelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I came all the way from Georgia just to get there to the doors closed and no where on the booking says they are closed by 11 so literally had to waste more money to find another place to stay 😡
Stayed 1 night in Jul 2022
Response from Simon on Jul 11, 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

8/10 Good

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 5 nights in Apr 2022
Response from Jane on Apr 12, 2022
Hi, Rod! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

2/10 Terrible

Melisa

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Philip on Apr 5, 2022
Hi Melisa, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Philip

2/10 Terrible

John

Disliked: Cleanliness, amenities, property conditions & facilities
Cockroaches… on top of that I had a “non-smoking” room, but it had burn holes in the blankets, and ash in the cabinets next to the bed. I didn’t stay the full weekend. I got a new hotel.
Stayed 2 nights in Apr 2022
Response from Jane on Apr 5, 2022
Hi, John! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

2/10 Terrible

cristobal

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel, do not stay!
When we arrived late at night around 1:30 AM we were told that the property had a power outage and we could not stay there. And we could go to Hotels.com to get a refund. When Hotels.com tried to contact the property they were not answering the phone. I’m Still trying to get my money back.
Stayed 1 night in Apr 2022
Response from Philip on Apr 4, 2022
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Philip

10/10 Excellent

Eli Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Ammy on Apr 3, 2022
Hi, Christopher! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Terrible

Cassie

Stayed 1 night in Mar 2022
Response from Philip on Apr 4, 2022
Hi Cassie, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Philip

2/10 Terrible

Mitchell

Stayed 1 night in Apr 2022
Response from Jane on Apr 4, 2022
Hi, Mitchell! We regret the inconvenience that this may have caused you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Jane!

2/10 Terrible

Bianca

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel looked sort of luxurious on the pictures in the app but looked like a dump in person. I wasn’t even able to stay because when I attempted to check in, they didn’t have my room available due to a “partial power outage”. I will never visit this establishment again.
Stayed 2 nights in Mar 2022
Response from Ammy on Mar 8, 2022
Hi, Bianca! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.

4/10 Poor

David

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
In a good location due to all the stores around but other than that we had no refrigerator or microwave and there cigarette butts in the drawer with the bible
Stayed 2 nights in Mar 2022
Response from Cheshta on Mar 8, 2022
Apologies for the problems you had faced, David! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

6/10 Okay

Steven

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 8 nights in Feb 2022
Response from Jane on Feb 21, 2022
Hi, Steven! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

4/10 Poor

Elsa

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Their night staff Tabitha and the sheets were clean. I was very disappointed the carpets were filthy, the bathroom had moles, there is no elevator and no one to help with bags the heater rattled all night, the fridge in my room did not work. I was on the 2nd floor and had to make 2 trips with my bags. There were cobwebs everywhere, my towels were not changed, they sat outside my door for close to 2 days. There was a party downstairs hosted by guest who were not guest of the hotel. In the middle of the night I was awoken by a hammering on my door. The party goers were allowed to access where guests were staying. They were drunk and thought it was funny to knock on doors and wake the guests up and then ran off. The grounds looked like a wreck, broken furniture were strewn all over and the lobby was full of broken down equipment. There was no phone in the room so if I needed anything from the front desk or had a complaint like when the party goers kept knocking on my door I could not contact the front desk. The number listed for the hotel did not work so, I couldn't call from my cell phone either. I was scared but I was afraid to open my door. I almost called 911.The room did not have a glass or a spoon or a plate for that matter, I wanted to make some tea when I arrived at 1.00 AM at night and was unable to do so. The day receptionist told me it was not a restaurant and did not have cups. THIS IS NOW WHAT'S ADVERTISED. PLEASE READ THE REVIEWS. IT'S A REALLY AWFUL PLACE TO STAY.
Stayed 3 nights in Jan 2022
Response from Jane on Feb 8, 2022
Dear Elsa, It was a privilege to have you as our esteemed guest. we heartily thank you for your wonderful remarks. We have duly noted your feedback and Will act upon it as well. We do hope that you would give us an opportunity to experience our renewed services. Regards, Jane!

4/10 Poor

Robert

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Won’t stay there again
What is dirty! There was a used washcloth hanging on the shower curtain ! Low water pressure and terrible TV
Stayed 1 night in Feb 2022
Response from Ammy on Feb 4, 2022
Hi, Robert! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

2/10 Terrible

Daniel

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wi-Fi was spotty. I kept finding black hairs in the bathroom. Remote control didn’t work. I reserved a king and got two uncomfortable DOUBLES. My key stopped working every day. Refrigerator kept freezing my food and I couldn’t find a dial. Looked like a junk yard in the lobby. The vending machines had expired product. Burnt out lightbulbs. I found a random vape pen hidden inside my ironing board and the iron didn’t even work. This hotel was also tucked away in a dark driveway. My last night there, there was a Mexican wedding you could hear throughout the entire hotel that went on until 12:30 with the kids running all around the lobby like it was their house. Go to the M6 if you’re looking for a cheap alternative to the nice hotels.
Stayed 4 nights in Jan 2022
Response from Bryce on Jan 25, 2022
Hi Daniel, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Bryce

2/10 Terrible

Caleb

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like waiting 20 minutes for someone to come to the desk. It said non smoking but smelled like smoke. The shower was gross the toilet wasn’t clean.
Stayed 1 night in Dec 2021
Response from Amina on Dec 14, 2021
Apologies for the inconvenience caused, Caleb! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Amina!

2/10 Terrible

John

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Unclean
Our first room was dirty, with hairs on the sheets and sticky floors. Most lights not plugged in. We were nicely accommodated with a second room...and I recognize that an unclean room could be a one-off...but the second room had (a) busted up door to the bathroom, (b) pockets of dirt e.g., in corners on the bathroom countertops, (c) more inoperable lamps. We felt unclean during the entire experience; e.g., I kept the heat up high so that we wouldn't need the bedspread, as who knows when/if these are ever cleaned. Will absolutely never stay there again.
Stayed 1 night in Nov 2021
Response from Amina on Dec 1, 2021
Sincere apologies, John! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Amina!

2/10 Terrible

Carl

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Pass over this place
I booked two nonsmoking rooms. However both rooms reeked of smoke and smelled musty. Often we could all smell cigarette smoke coming in through the thin walls. The linens were stained as was the bathtub. Not much sleep on a poorly supported bed.
Stayed 1 night in Nov 2021
Response from Ammy on Nov 30, 2021
Hi, Carl! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Jon on Nov 24, 2021
Hi, Joseph! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Jon

2/10 Terrible

Christan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t stay here because the area didnt look safe!!!
Stayed 1 night in Nov 2021
Response from Jane on Nov 21, 2021
Sorry for the hassle you faced, Christan! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!