“Very understanding of personal circumstances”
The reason for our hotel stay was to attend a funeral service and the viewing at the funeral home the day beforehand. We checked in late, because we had gone straight from home to the funeral parlor for the viewing, and the hotel staff had everything ready for us upon arrival, including setting up the "pack and play" crib we had requested for our infant son. The day of the funeral, we asked for a late checkout, because the service was starting at 11:00 AM, and we wanted to come back afterwards and change into street clothes before heading home. The front desk had no qualms about granting our request. After the funeral, the family of the deceased had scheduled a luncheon, but it was approaching the 1:00 PM late checkout, so we were not going to participate. We called the hotel, and they were very generous in extending our checkout for a couple more hours, saying our family affair was more important.