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Reviews of Holiday Inn Express Hotel & Suites Greenville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Greenville, an IHG Hotel
1195 Russ Rd, Greenville, OH

Reviews

8.4

Very Good

Rating 10 - Excellent. 116 out of 232 reviews" "
Rating 8 - Good. 67 out of 232 reviews" "
Rating 6 - Okay. 30 out of 232 reviews" "
Rating 4 - Poor. 11 out of 232 reviews" "
Rating 2 - Terrible. 8 out of 232 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shawn

Business traveler
Beautiful hotel very clean but no weights in the tiny gym, besides that very clean and friendly
Stayed 2 nights in Apr 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean!
Stayed 1 night in Mar 2024
Response from Joyce/FOM on Mar 19, 2024
Thank you for taking time to give us a response. We appreciate your business.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Nick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Amanda

Stayed 2 nights in Oct 2023

10/10 Excellent

Vickie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 2 nights in Sep 2023

10/10 Excellent

Matthew

Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, great location, comfortable accommodations
Stayed 3 nights in Aug 2023
Response from Crystal L , ASGM on Sep 14, 2023
Thomas,Thank you for your feedback. We are so happy you enjoyed your recent stay with us and hope to accommodate you again soon. Thankyou

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greenville
Excellent, friendly staff always make my stay enjoyable
Stayed 2 nights in Aug 2023
Response from Joyce/FOM on Aug 31, 2023
Thank you we appreciate your feedback.

10/10 Excellent

Eric

Stayed 1 night in Aug 2023

10/10 Excellent

Joseph

Stayed 1 night in Aug 2023
Response from Joyce/FOM on Aug 31, 2023
Thank you for your feedback, we appreciate you

10/10 Excellent

Kelli

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
Really clean no frills hotel. Does have a small indoor pool and weight room (which looked nice but we didn't use).
Stayed 1 night in Aug 2023
Response from Joyce/FOM on Aug 31, 2023
Thank you for your feedback. We appreciate you taking time out of your busy schedule to do so.

10/10 Excellent

Becky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
What a great hotel. Everything was brand new and so so clean. Friendly staff and great beds. The "free" breakfast was out of this world. Such caring people run this hotel. From the front desk to the lady who wanted to make sure everyone got what they needed at breakfast. This was such a great hotel. Highly recommend if you are in the area. Make this your first choice!!
Stayed 1 night in Jul 2023
Response from Crystal L , ASGM on Sep 14, 2023
Thank you so much for your positive feedback. We are so pleased that you were fond of our breakfast and staff. We look forward to having you as our guest again.

10/10 Excellent

Don

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and most helpful.
Response from Joyce/FOM on Aug 31, 2023
Thank you, we strive to help our guest as much as we can. We look forward to seeing you on your next visit to Greenville, Oh.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Rami on Jul 9, 2023
Hello Scott,Thank you for your Valuable Review, we are glad to know that you had a fantastic time with us. We are looking forward to invite you again very soon to provide you quality experience.Thank you.

10/10 Excellent

Clint and Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Rami on Jul 9, 2023
Hello Clint,Thank you for your valuable review, we are hoping to see you again in the future.Thank you

10/10 Excellent

Rachael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My close to family favorite
This place is amazing as usual just as great as the last time we had stayed here earlier in the year. This time we needed a a place to stay so we wouldn't drive far the next morning to my grandpa's funeral. I will always stay here when going to see my family. The breakfast is above all others. The customer service is above all others as well.
Stayed 1 night in Dec 2022
Response from Crystal L on Jan 6, 2023
Thankyou for your feedback! We hope to have you as our guest agian soon!

10/10 Excellent

jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff has the facility nicely decorated for the holidays. The rooms were clean and well stocked. Karen in the breakfast area was very kind and helpful. She kept the area spotless and all the food hot and full.
Stayed 2 nights in Dec 2022
Response from Crystal L on Dec 17, 2022
Thankyou for your feedback. We are so glad you enjoyed your stay with us. We hope to see you agian soon!

10/10 Excellent

Julia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chain hotel with a personal touch
Comfortable hotel with a personal touch. The staff cares about the facility and the guests.
Stayed 1 night in Dec 2022
Response from Crystal L on Dec 16, 2022
Julia,We are so happy you enjoyed your stay with us. We would love to have you as our guest agian.Thankyou

10/10 Excellent

Virginia

10/10 Excellent

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The friend staff and clean rooms. Very quiet and peaceful-plus the breakfast was delicious!
Stayed 2 nights in Nov 2022
Response from Crystal L on Nov 14, 2022
Thankyou for your feedback. Wehope to have you as our guest agian soon!

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms have been updated and very comfortable
Stayed 1 night in Nov 2022
Response from Crystal L on Nov 11, 2022
Arnold,Thankyou for your feed back, it looks like you enjoyed your stay. We hope to see you agian soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Hotel was in great shape! Seems to be a newer property. Had no complaints
Stayed 2 nights in Oct 2022
Response from Crystal L on Oct 20, 2022
James,I am so pleased you enjoyed your stay with us. We hope to have you as our guest agian soon!

10/10 Excellent

Rachael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing likely to stay again
The best free breakfast, they had everything. The cook was very helpful and nice. Front desk was nice. Pool was nice, room was spacious. Wonderful quiet location.
Stayed 1 night in Oct 2022
Response from Crystal L on Oct 9, 2022
Thankyou for your feedback! We are so gratefull you enjoyed your stay with us and hope to see you agian soon.

10/10 Excellent

Baron

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great Stay
The stay was great...the staff too.Great beds!! Breakfast was good a lot to choose from.We will be back!! Joyce was very nice and informative!!
Stayed 1 night in Oct 2022
Response from Crystal L on Oct 9, 2022
We are glad you had a great stay with us and enjoyed our breakfast. We hope to see you agian soon!

8/10 Good

Trace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good stay. Very nice room and overall a high quality hotel. The room was spacious and very enjoyable. There were a few cosmetic things wrong with the room (patches of the wall missing paint in the bathroom and part of the headboard was detached from itself). The elevator hand rail was loose on one end. The only red flag I found was the cookies by the front desk were covered in gnats, when I went to grab one they all flew away. Other than those things I really enjoyed my stay.
Stayed 2 nights in Sep 2022
Response from Crystal L on Sep 26, 2022
Thankyou for your feed back.We will get the items looked at that you mentioned. We hope to see you agian soon!

10/10 Excellent

Casey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff & very clean rooms & property will definitely stay here again
Stayed 1 night in Sep 2022
Response from Crystal L on Sep 13, 2022
We are so glad you enjoyed your stay. We look forward to having you as our guest agian soon.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Stayed 3 nights in Sep 2022
Response from Crystal L on Sep 9, 2022
We are so glad you enjoyed ur stay with us and hope to see agian soon.

10/10 Excellent

David, Piperton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Karen in the breakfast area was amazing. She took such pride in her work and kept all of the food and other items up the stock. Everything was well prepared as well.
Stayed 2 nights in Sep 2022
Response from Crystal L on Sep 5, 2022
David,Thank you for your feedback, we hope to see you agian soon!

6/10 Okay

Joseph, San Antonio

Stayed 2 nights in Aug 2022

4/10 Poor

Elaine

Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The check in was easy but when i got to the room the door would not lock when exiting the room. The door could be pushed right open. Because it was about 8pm when I went down to the front desk I was told the maintenance person was gone for the day so they could look at it the next day. My room was unlocked. Anyone could go right in. They did not offer to change me to a safer room and they could not fix it. Once in the room I could lock the dead bolt but leaving the room I could not lock it. So I left my valuables in my friend's room while we went to the pool. At the pool the water was cold (indoor pool not heated I guess) and there was 1 towel. Several people came in after us and there were no towels for them to use. The bathroom floor in my room was dirty. Streaks of dirt. So I suspect the maid was cleaning it with a dirty mop. The bathtub had mold around the the drain. Yuck. Not appealing. I will not stay there again. I should not have to worry about someone just walking into my room when I am not there. Why did the maid not report this to maintenance when she cleaned the room?
Stayed 1 night in Aug 2022
Response from Crystal L on Aug 8, 2022
Eliane, I am sorry about your experince during your stay. I did move you from room 101 to room 123 and put 101 out of order.

6/10 Okay

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Our toilet leaked. Also the prepackaged blueberry muffins had mold on them.
Stayed 1 night in Aug 2022
Response from Crystal L on Aug 8, 2022
I apologize for the recent expereice during your stay. I hope that you will come back and give us another chance.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Crystal L on Aug 1, 2022
Thankyou for your feedback! We hope to have you as our guest agian in the near future.

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Rooms were clean and comfortable.
Stayed 2 nights in Jul 2022
Response from Crystal L on Jul 19, 2022
Thankyou for your feedback! We hope to see you agian soon.

10/10 Excellent

Susan

Stayed 1 night in Jul 2022
Response from Crystal L on Jul 15, 2022
Susan, Thankyou for your feedback! We hope to see agian soon!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2022
Response from Crystal L on Jun 28, 2022
Thankyou for your feedback

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Friendly staff. Very comfortable room. What more can you ask for.
Stayed 3 nights in Jun 2022
Response from Crystal L on Jun 25, 2022
Thankyou for your great feedback! We hope you will choose to stay with us agian in the near future!

10/10 Excellent

Daniel, Glenburn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean The staff are very helpful and friendly.
Stayed 7 nights in Jun 2022
Response from Crystal L on Jun 11, 2022
We are so glad you enjoyed your stay. We hope to have you as our guest again soon,

8/10 Good

Albert

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel and location
Stayed 1 night in Jun 2022
Response from Crystal L on Jun 9, 2022
Thankyou for your feedback! We hope to see you again soon.

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Hotel was easy to locate, clean, quiet, great breakfast and overall great!
Stayed 1 night in May 2022
Response from Crystal L on Jun 11, 2022
Thank you for your feedback, we are so happy you liked the breakfast. Please come back to stay with us soon!

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, check in and check out was simple and a breeze. we had 5 people in one room and at check in they handed us extra towels etc for our room. very clean and comfortable. breakfast was good had turkey sausage and cheese omlet, bagels and yogurt all was great.
Stayed 1 night in Apr 2022
Response from Crystal L on Apr 25, 2022
Thankyou so much for your feedback! We hope to you again soon.

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and quite. Good service.
Stayed 3 nights in Apr 2022
Response from Crystal L on Apr 25, 2022
We are so glad you enjoyed your stay! We hope to see again soon!

8/10 Good

Moreah

Stayed 1 night in Mar 2022

10/10 Excellent

Julie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel! Awesome breakfast!
Stayed 1 night in Mar 2022
Response from Crystal L on Apr 2, 2022
Thank you so much, we are so glad you had a great stay! Thank you

10/10 Excellent

JR

Stayed 1 night in Jan 2022

10/10 Excellent

Jeanine, Westport

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Very clean.
Stayed 1 night in Dec 2021
Response from Crystal L on Dec 24, 2021
Thankyou for your feedback! We hope to have you as our guest again soon.

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great choice
Friendly staff and cleans accommodations
Stayed 1 night in Dec 2021
Response from Crystal L on Dec 20, 2021
Thanks for you feedback!

10/10 Excellent

Derek

Stayed 1 night in Nov 2021
Response from Crystal L on Dec 20, 2021
Thanks for your feedback!

4/10 Poor

Samantha Jo

Business traveler, Traveled with partner
Disliked: Amenities
The elevator wasn’t working. Did not receive any fresh towels without going downstairs to ask for them and bring back myself
Stayed 1 night in Sep 2021
Response from Crystal L on Sep 14, 2021
Samantha, I apologize you did not enjoy your stay. We you you will come back and give us another try. Thankyou

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay! Very clean
Stayed 3 nights in Sep 2021
Response from Crystal L on Sep 14, 2021
Thankyou so much for your feedback, We hope to have you as a guest again soon! Thankyou