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Reviews of Quality Inn & Suites Greenville I-65

2.5 out of 5
Quality Inn & Suites Greenville I-65
941 Fort Dale Road, Greenville, AL

Reviews

6.8
Rating 10 - Excellent. 109 out of 446 reviews" "
Rating 8 - Good. 141 out of 446 reviews" "
Rating 6 - Okay. 65 out of 446 reviews" "
Rating 4 - Poor. 64 out of 446 reviews" "
Rating 2 - Terrible. 67 out of 446 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Anthony

Traveled with family
Disliked: Cleanliness, property conditions & facilities
If we hadn’t checked in after midnight, we would have walked right out. Disgustingly filthy, holes in the bedding, dirt smears on the underneath bedding, door wouldn’t shut unless deadbolted, but still sounded like it was wide open. Bathroom was the worst, bugs crawling on the wall, even the top of the toilet seat didn’t look like it had been cleaned so we couldn’t lay clothes on it to change. Beds felt smaller than double and extremely uncomfortable. The only positive was the flat and fitted sheet did look clean, just the underneath bedding was dirty. We stripped the beds to the clean sheets and used our own blankets to sleep under.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Anthony, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Manager on Mar 9, 2024
Hello Ashley, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly with any further details about your stay so we can address your concerns and improve our services.

4/10 Poor

Jeffrey

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very accommodating, but the hotel remodel has everything in a mess. I would suggest staying elsewhere until they finish all of the repairs.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Jeffrey, We appreciate your feedback on our accommodating staff. We are taking note of your observations during our ongoing remodel. We hope you would consider giving us another chance once the renovations are completed.

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like it
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Mark,We appreciate your feedback and are pleased to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we hope to welcome you back again in the future for another great experience.

6/10 Okay

Murray

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Murray, We appreciate you taking the time to review our hotel. If there was anything specific that could have enhanced your experience, please reach out to us so we can address it accordingly. We hope to welcome you back in the future for an improved stay.

2/10 Terrible

Tartesia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Tartesia, We're sorry to hear about your experience. Please do not hesitate to reach out to us directly to provide more details so we can address any concerns you may have. We value your input and hope to improve based on your feedback.

8/10 Good

Frederick

Liked: Cleanliness, amenities
Nice clean room nice service at the front desk
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Frederick, Thank you for sharing your positive experience with us! We're thrilled to hear that you found our room clean and enjoyed the service provided by our front desk team. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Jennifer, Avilla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have trouble navigating stairs and they gave me a 1st level room as there is no elevator. I very much appreciated that. Breakfast was very good.
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Jennifer,Thank you for choosing our hotel for your recent stay! We're delighted to hear that our team accommodated your needs by providing a first-level room. It's great to know that you enjoyed our delicious breakfast as well. We strive to ensure our guests have a comfortable experience and we appreciate your feedback.

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property just need better cleaning.
Stayed 7 nights in Jan 2024
Response from Manager on Feb 9, 2024
Hello Jose,Thank you for your feedback regarding the cleanliness of our property. We appreciate your input and will certainly share it with our housekeeping team for improvement. Guest satisfaction is our top priority, and we apologize for any inconvenience caused. If you have any further concerns, please don't hesitate to reach out to our management directly.

10/10 Excellent

Anthony

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Amenities
Conveniently located. Easy access to everything
Stayed 1 night in Feb 2024
Response from Manager on Feb 8, 2024
Hello Anthony,Thank you for choosing our hotel for your recent stay. We're glad to hear that our convenient location worked well for you in accessing everything. We appreciate your feedback and hope to welcome you again in the future.

8/10 Good

Kimberly

Business traveler
Liked: Cleanliness, staff & service
I liked the location and options for food. I wanted it for the laundry and business center options. Unfortunately the washer was being replaced and the business center computer didn’t work. The front desk did print out my paperwork that I emailed to them. It does have semi truck parking. A Mexican restaurant is right in front. My room was comfortable but my refrigerator didn’t work. Over all, it was a great stay.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 8, 2024
Hello Kimberly, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our location and food options. We apologize for any inconvenience caused by the temporarily out-of-service washer and non-functioning business center computer. It's great to hear that our front desk team was able to assist you with printing your paperwork. We appreciate your understanding. We apologize for the inconvenience caused by the refrigerator in your room. We value your feedback and will use it to improve our services. We hope to welcome you back for another great stay in the future.

6/10 Okay

Caroline

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Caroline, We appreciate you choosing our hotel for your stay. If there is anything we could have done to improve your experience, please do not hesitate to reach out to us directly so we can address any concerns. We value your feedback and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Ava

Liked: Cleanliness
Definitely need to book online, rather than try to check in at hotel. I was told a king-size bed room for 1 night would be $108 before taxes. Went outside, got on-line and got same room for $71. Nothing fancy, but was clean.
Stayed 1 night in Jan 2024
Response from Manager on Jan 31, 2024
Hello Ava, Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you found our rooms clean. Online reservations indeed offer the best rates and we recommend booking in advance to ensure the best value. We value your business and hope to welcome you back in the future.

2/10 Terrible

Greg

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty tv didn’t work. Door didn’t work properly and had to hang jackets on it to keep the cold air out
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Greg, Thank you for sharing your recent experience with us. We apologize for any inconvenience you may have encountered during your stay. We appreciate your feedback and will address these issues internally to ensure a better experience for future guests.

10/10 Excellent

Kawanis

Stayed 2 nights in Jan 2024
Response from Manager on Jan 14, 2024
Hello Kawanis,Thank you for rating us 10/10! We're thrilled to hear that you had such a wonderful experience during your stay. We truly appreciate your kind words and hope to welcome you back in the future for another exceptional stay.

8/10 Good

Brice

Business traveler
Liked: Cleanliness, staff & service, amenities
Comfortable
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Brice,Thank you for choosing our hotel for your stay. We're delighted to hear that you found our accommodations comfortable. We strive to provide a relaxing experience for our guests. We hope to welcome you back in the future for another comfortable stay.

2/10 Terrible

Koreyevel

Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Koreyevel,We're sorry to hear that you had a less than satisfactory experience at our hotel. We would appreciate it if you could reach out to us with any feedback or concerns, so we can address them and improve our services. We value your input and hope to have the opportunity to make it right.

2/10 Terrible

Eugene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for.
No downstairs rooms was available. Learned this after paying full price with no chance of refund. Heat did not work in room either. Would not recommend.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Eugene, Thank you for your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the unavailability of downstairs rooms and the issue with the heat in your room. We understand the frustration this may have caused you. We appreciate you bringing this to our attention and will address these concerns internally. We hope you will consider giving us another chance to provide you with a better experience in the future.

10/10 Excellent

Kenneth

Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Kenneth,Thank you for choosing our hotel for your stay! We're delighted to hear that you had such a wonderful experience with us. We strive to provide excellent service to all of our guests, and we're glad that we met your expectations. We hope you will choose our hotel again for your future travels. Safe travels!

8/10 Good

Nanette

Stayed 2 nights in Jan 2024
Response from Manager on Jan 27, 2024
Hello Nanette,We appreciate your recent stay with us at our hotel. If there is anything specific that you would like to share about your experience, please do not hesitate to reach out to us. We value your feedback and strive to continuously improve our services. We hope to have the opportunity to welcome you back in the future.

8/10 Good

James

Stayed 1 night in Dec 2023
Response from Manager on Jan 27, 2024
Hello James, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

2/10 Terrible

Quarmie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Quarmie, We apologize for any shortcomings you may have experienced during your stay. We kindly encourage you to reach out to our hotel directly so that we may address your concerns in a more personalized manner. We value your feedback and hope for an opportunity to enhance your future experiences.

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Sandy,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If there is anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly Nice!
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Jeff,Thank you for choosing our hotel for your stay! We're delighted to see that you had a wonderful experience with us. We strive to provide exceptional service to all of our guests, and we hope to have the pleasure of welcoming you back in the future for another exceptional stay.

2/10 Terrible

Darrell

Business traveler
Disliked: Cleanliness, property conditions & facilities
Definitely wouldn’t recommend. The place is pretty ran down.
Stayed 1 night in Dec 2023
Response from Manager on Jan 1, 2024
Hello Darrell,Thank you for sharing your feedback with us. We apologize if the condition of the hotel did not meet your expectations. We value all guest comments and will use them to improve our services.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Richard,We're delighted to hear that you had such a fantastic stay with us! It's always great to receive such positive feedback. Should you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another outstanding experience!

10/10 Excellent

Suzanne

Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Suzanne,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience during your time with us. We appreciate your support and hope to have the pleasure of welcoming you back in the future. Please feel free to reach out to us if you have any further comments or suggestions.

8/10 Good

Carter

Liked: Cleanliness, staff & service, property conditions & facilities
It’s okay.
Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Carter,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.

6/10 Okay

Gabriela

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Gabriela, Thank you for staying with us. We appreciate your business and value your feedback. If you have any additional comments or concerns about your stay, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Onrea

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice to be able to park my 26ft box truck.
Stayed 1 night in Nov 2023
Response from Manager on Dec 9, 2023
Hello Onrea,Thank you for sharing your positive experience with our parking facilities. We are glad to hear that you found it convenient to park your 26ft box truck at our hotel. We aim to provide our guests with convenient amenities, and we appreciate your feedback on this. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Martin

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Martin,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are glad to hear that you had a good experience. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Jade

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
11/28/23
Friendly staff, clean room, great value
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Jade,Thank you for taking the time to share your positive experience with our friendly staff and clean rooms. We strive to provide great value to our guests and it's delightful to know that we met your expectations. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

LaQuanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello LaQuanda,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had an excellent experience with us. We strive to provide exceptional service and amenities to all of our guests. We look forward to welcoming you back in the near future!

10/10 Excellent

Natasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied,clean comfortable.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Natasha,We are delighted to hear that you had a satisfactory and comfortable stay with us. Providing a clean and comfortable environment for our guests is our top priority. We appreciate your feedback and hope to welcome you back in the future for another enjoyable experience.

8/10 Good

Jason And Shay, Sugar Hill

Stayed 1 night in Nov 2023
Response from Manager on Dec 16, 2023
Hello Jason And Shay, Thank you for choosing our hotel for your stay. We appreciate your rating and would love to hear any feedback you might have. Please feel free to reach out to us so that we can address any concerns you may have had during your stay. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Grazyna, Des Plaines

Stayed 1 night in Nov 2023
Response from Manager on Dec 15, 2023
Hello Grazyna, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Ronesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello Ronesha,Thank you so much for your exceptional rating! We truly value your feedback and are delighted to learn that you had a remarkable experience during your stay. We strive to ensure that all our guests have a memorable and enjoyable time. If there is anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back in the future for another outstanding visit.

6/10 Okay

Candi

Traveled with family and small children, Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The room was somewhat clean, except for the bathroom. My son's room was not very clean. The sheets were torn, the couch/futon had mice droppings in it. The shower/bathtub grout needs deep cleaning. The nightly crew was super nice. Check in was pretty easy n fast. It was difficult to have to drag 4 small children to the lobby in order for them to be able to eat breakfast. We were told we could not have food in the rooms. Yet, there is a mini fridge and a microwave in the rooms.
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Candi,I apologize for the cleanliness issues you experienced in the rooms. Our housekeeping team will be notified to ensure better standards. We appreciate your feedback.

10/10 Excellent

Gerry wessel

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 15, 2023
Hello Gerry wessel,Thank you so much for your overwhelming support! We truly appreciate your kind words.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was not clean at all. There was a cockroach.
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Dear Guest,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Breakfast was good.
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Kathy,Thank you for your review and comments regarding our breakfast. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Good

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com let me down
My stay would have been good except that my reservation thru hotels.com was never received at the hotel. I had to wait on the phone for reservation agent to find my info and forward to hotel for me to get my room. The person at the front desk was very nice to me, her name was Lisa. she could not find my reservation because hotels.com/expedia did not send to the hotel.
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Richard,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our front desk and your insights regarding our room. We hope you will return so that we can provide you an even superior experience.

4/10 Poor

Tremeke

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 29, 2023
Hello Tremeke,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service
It was a decent room for the night, was just a quick stop on our way to Florida. I forgot my pillow when we left and when I called to tell them they were extremely helpful and held it for me until after our vacation. Staff is very friendly and kind.
Stayed 1 night in Jul 2023
Response from Manager on Aug 4, 2023
Hello Tracy,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff and comments about our pillow. We hope you will return so that we can provide you an even superior experience.

2/10 Terrible

Michelle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
My experience was not very joyful. The a/c unit did not cool the room like it should, making it very uncomfortable. The bedding contained cigarette burns throughout. The room had an unpleasant smell making it feel uninviting. The front desk service was the best part of the stay overall. The staff was friendly and professional.
Stayed 1 night in Jul 2023
Response from Manager on Jul 31, 2023
Hello Michelle, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 Good

Deborah

Stayed 1 night in Jul 2023
Response from Manager on Aug 19, 2023
Hello Deborah,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Poor

Brett

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Wasn't expecting the Marriott, but was still disappointed. Fridge didn't work, door was falling off in the bathroom, cleanliness was lacking. This place really needs to be updated.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 10, 2023
Hello Brett, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Bobby

Stayed 4 nights in Jul 2023
Response from Manager on Jul 26, 2023
Hello Bobby,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service
The staff, super nice and polite. The bed comfortable. But the overall cleanliness of the room was lacking. Bedding was clean but when you closed the bathroom door...ugh. dirt and hair. Obvious surface cleaning. Not going barefoot in this cave!
Stayed 1 night in Jun 2023
Response from Manager on Jun 18, 2023
Hello Michael,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 Excellent

Barbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on Jun 15, 2023
Hello Barbie,Thank you so much for the incredible rating. We look forward to your next visit.