Lobby

Reviews of Best Western Spartanburg Northwest

2.5 out of 5
Best Western Spartanburg Northwest
110 Mobile Dr, Spartanburg, SC

Reviews

8.2

Very Good

Rating 10 - Excellent. 240 out of 526 reviews" "
Rating 8 - Good. 166 out of 526 reviews" "
Rating 6 - Okay. 62 out of 526 reviews" "
Rating 4 - Poor. 34 out of 526 reviews" "
Rating 2 - Terrible. 24 out of 526 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Really only have a petty complain, the rock hard butter at breakfast. If it was room temp it would be spreadable.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Karen,It's really awesome to see your experience at our hotel was a pleasant experience. Please accept my deepest apologies for the rock hard butter. This is also one of my pet peeves. Rest assured your feedback will be used to better improve our services. Can't wait to see you on your next visit to Spartanburg!Sincerely,Kumud - General Manager

10/10 Excellent

Sasha, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really really enjoyed my stay here at Best Western. It was a really great experience with check in with Shadae (best customer service ever!). I enjoyed how convienant and courteous experience. The room was exceptionally clean and fully stocked with all I needed. I personally enjoyed the breakfast extremely tasty and the bed was so comfortable and homey. Will definitely stay the next time I am in SC!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 23, 2024
Dear Sasha,It's truly rewarding to see your appreciation and recognition for the efforts put in by our team members. I am pleased to learn you had a great experience with Shadae! She is truly a pleasure to encounter with. On behalf of our entire team here at Best Western Spartanburg Northwest, we will be waiting to welcome you back soon!Sincerely,Kumud - General Manager

6/10 Okay

Janice

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was dirty. The toilet seat didn’t fit the toilet and when you sat down it was loose. The tub was filthy. The sink in the bathroom did not drain. I got nothing but an attitude from the staff.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Janice,Thank you for taking the time to share your experience with us. Please accept my deepest apologies for failing to meet your expectations in terms of cleanliness and the housekeeping/maintenance issues. I will be sure to share your feedback with our entire team to ensure we prevent future reoccurrence of such issues. I sincerely hope you will allow us another opportunity to better serve you.Sincerely,Kumud - General Manager

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfied with room and hotel. Only concern would be that traffic entrance is almost off of an interstate on ramp. Very easily missed at night. Likely not up to hotel. Otherwise great stay for the cost!
Stayed 1 night in Mar 2024
Response from G on Mar 18, 2024
Dear Nikki,Thank you so much for taking the time to share your recent experience with us. It's truly awesome to see you enjoyed your stay with us and that our hotel exceeded your expectations. Please accept my apologies for the issues you had accessing our facilities. Unfortunately, it is our location right off the exit and at times it may be tricky for some, including myself. I hope you will return back to our hotel in the near future.Sincerely,Kumud - General Manager

4/10 Poor

Kinshasha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast is excellent. The elevator is very far to walk to. I didn't like the entrance to get to the hotel. You have to go around a circle. Missed the entrance twice because a car lot was next to it. I put my dirty linen outside the hallway to be picked up. My linen was picked up but was not replaced with clean linen.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Kinshasha,Thank you for sharing your feedback with us. I'm glad to see you enjoyed our tasty breakfast options. Please accept my deepest apologies for the inconvenience of our location's access and as well as the housekeeping issue. Your feedback will be shared with our team. I sincerely hope you will allow us another opportunity.Sincerely,Kumud - General Manager

10/10 Excellent

Keshaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Keshaun,Thank you so much for sharing your perfect score with us. I am very pleased to see how our team and hotel were able to exceed your expectations. We hope to see you very soon!Sincerely,Kumud - General Manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the rooms were extremely clean and quiet. no musty smell or smells of disinfectant and no noise could be heard through the walls that I have experienced in other places. the staff were very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Michael,Thank you so much for sharing your positive feedback with us. It's truly rewarding to see the efforts put in by our team members were recognized by you. On behalf of our entire team, we will be eagerly awaiting your return!Sincerely,Kumud - General Manager

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was reasonably priced and convenient
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Steve,Thank you so much for your feedback. I'm glad to see your appreciation for our competitive pricing as well as our convenient location. We look forward to your return!Sincerely,Kumud - General Manager

10/10 Excellent

Lindsey

Stayed 2 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Lindsey,It's wonderful to see you enjoyed your recent visit with us here at Best Western Spartanburg Northwest. On behalf of our entire team, we will be ready to welcome you back!Sincerely,Kumud - General Manager

10/10 Excellent

Etaka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite and helpful
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Dear Etaka,Thank you so much for sharing your perfect score. I'm glad our hotel & team members were able to exceed your expectations. We will be ready to welcome you back on your next visit to Spartanburg!Sincerely,Kumud - General Manager

8/10 Good

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night but will definitely return if I am in the area. Very clean and comfortable
Stayed 1 night in Feb 2024
Response from Gen on Feb 29, 2024
Dear Sherry,Thank you for choosing our hotel for this short visit. I am glad to see our hotel met your expectations. We will be ready to welcome you back on the next visit.Sincerely,Kumud - General Manager

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property and a very good breakfast
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
Dear Edward,Thank you for your feedback. It's rewarding to see your appreciation for our cleanliness as well as amazing hot breakfast. We look forward to welcoming you back soon!Sincerely,Kumud - General Manager

8/10 Good

Milton

Liked: Staff & service, property conditions & facilities
The cleaning of the parking lot and the lobby of the hotel and the rooms as well
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Milton,Thank you for sharing your experience with us. It's wonderful to see how our hotel met your expectations. We will be ready to welcome you back on your next visit to Spartanburg!Sincerely,Kumud - General Manager

10/10 Excellent

Tyler

Business traveler, Traveled with partner
I have honestly never felt more safe staying somewhere. I loved how you had to use a key card or press a button to gain entry. Very clean and very quiet.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 2, 2024
Dear Tyler,Thank you so much for sharing your 5 stars review with us. It's wonderful to see our guest's appreciation for the efforts put in by our team members. On behalf of our entire team at Best Western Spartanburg Northwest, we will be ready to welcome you back!Sincerely,Kumud - General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 21, 2024
Dear John,Thank you for sharing your perfect score with us. It's truly amazing to see the efforts put in by our staff & management are being recognized and appreciated. We will be looking forward to seeing you soon!Sincerely,Kumud - General Manager

10/10 Excellent

RANDY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, friendly staff. Rooms are very cozy and comfortable.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Randy,Thank you so much for taking the time to share your recent experience with us. It's truly awesome to see you enjoyed our convenient location as well as our friendly & courteous service from our team members. We will be eagerly awaiting your return!Sincerely,Kumud - General Manager

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Jack,Thank you for sharing your 5 stars rating with us. It's wonderful to see our hotel & staff were able to exceed your expectations. We look forward to welcoming you back soon!Sincerely,Kumud - General Manager

10/10 Excellent

Cassie

Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Cassie,Thank you so much for rating your experience with us. It's wonderful to see how our hotel & staff were able to exceed your expectations. We will be ready to welcome you back soon!Sincerely,Kumud - General Manager

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 7, 2024
Dear Lorena,Thank you for your perfect rating! We will be eagerly awaiting your return!Sincerely,Kumud - General Manager

10/10 Excellent

Shakina

Traveled with family
Very clean, staff friendly and was very convenient
Stayed 1 night in Dec 2023
Response from General Manager on Jan 7, 2024
Dear Shakina,Thank you for sharing your experience with us. It's wonderful to see your appreciation for the cleanliness and the friendly service our team members have to offer. We will be ready to welcome you back soon!Sincerely,Kumud - General Manager

4/10 Poor

Nair

Stayed 1 night in Dec 2023
Response from General Manager on Dec 22, 2023
Dear Nair,I'd like to apologize for not meeting your expectations at our hotel during your recent visit. If there's anything you wish to discuss as how we could have received a perfect rating from you, please do not hesitate to call us directly.Sincerely,Kumud - General Manager

6/10 Okay

Dawn

Stayed 1 night in Dec 2023
Response from General Manager on Jan 7, 2024
Dear Dawn,Thank you for taking the time to share your rating with us. We will be ready to welcome you back soon!Sincerely,Kumud - General Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 7, 2024
Dear Lisa,Thank you for your rating. Looking forward to welcoming you back on your next visit.Sincerely,Kumud - General Manager

10/10 Excellent

Chris

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from General Manager on Jan 7, 2024
Dear Chris,Thank you so much for your perfect score. We will be eagerly awaiting your return!Sincerely,Kumud - General Manager

4/10 Poor

Pat

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 17, 2023
Dear Pat,Thank you for sharing your rating with us. I am so sorry that we failed to meet your expectations. I look forward to welcoming you back again to make up for the items we missed on this visit.Sincerely,Kumud - General Manager

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, fabulous breakfast. Seedy area.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 7, 2024
Dear Paul,Thank you for taking the time to share your experience with us. I'm thrilled to learn you enjoyed our hotel services especially our breakfast bar. We look forward to welcoming you back again!Sincerely,Kumud - General Manager

10/10 Excellent

Valerie

Stayed 1 night in Dec 2023
Response from General Manager on Jan 7, 2024
Dear Valerie,Thank you for your perfect 5 stars rating. We look forward to welcoming you back on your next visit to the area!Sincerely,Kumud - General Manager

10/10 Excellent

Judith

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very dog friendly. The staff, especially Kathy, the woman who checked me in, were professional and friendly. I will certainly stay there again if I am in the area.
Stayed 1 night in Nov 2023
Response from General Manager on Jan 7, 2024
Dear Judith,Thank you for sharing your experience with us. I'm glad to see you were greeted by our friendly & courteous team members (Kathy) and even enjoyed our pet friendly guest room. We will be ready to welcome you back again real soon!Sincerely,Kumud - General Manager

8/10 Good

Anna Camilla

Stayed 1 night in Nov 2023
Response from General Manager on Jan 7, 2024
Dear Anna Camilla,Thank you for taking the time to share your rating with us. We are pleased to see you enjoyed your stay. We will be looking forward to welcoming you back soon!Sincerely,Kumud - General Manager

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and a nice breakfast
Stayed 1 night in Nov 2023
Response from General Manager on Jan 9, 2024
Dear Paul,Thank you for your perfect score! On behalf of our entire team we will be ready to welcome you back!Sincerely,Kumud - General Manager

10/10 Excellent

Daniel, Rockville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. Staff was personable and efficient. Food options within walking distance. Very comfortable bed and room. Would stay again.
Stayed 1 night in Nov 2023
Response from General Manager on Jan 9, 2024
Dear Daniel,Thank you for taking the time to share your experience with us. It's truly rewarding to see our guest's appreciation for the efforts put in by our team members. We will be eagerly waiting for your return!Sincerely,Kumud - General Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from General Manager on Jan 9, 2024
Dear Elizabeth,Thank you so much for sharing your perfect score with us. We will be ready to welcome you back on your next visit to the area.Sincerely,Kumud - General Manager

10/10 Excellent

Bobbi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property has been remodeled and the staff was amazing
Stayed 1 night in Nov 2023

6/10 Okay

Kenneth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean, easily accessible. The room was nice and large as well as clean. The noise between adjoining room is quite loud. I you have a partier or like me a snorer next door it's like they are in your bed.
Stayed 3 nights in Nov 2023

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for the stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Rachel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied trucker
We stay here often because hubby and I are otr truck drivers. Always a nice stay. Rooms are clean and the staff is amazing.
Stayed 2 nights in Oct 2023

4/10 Poor

Sharon

Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service
The bedroom was clean. However, the bathroom was filthy. There was a large bar of soap with hair on it in the shower. The floor needed to be mopped. Check in left a lot to be desired. The desk clerk was very unfriendly. The hotel is in a good location. Outside the property was well kept. There is a good variety of places to eat, some close enough to walk. The breakfast was good.
Stayed 1 night in Oct 2023

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Mohammed

Liked: Staff & service, amenities, property conditions & facilities
I recommend, I could sleep well after a long drive.
Stayed 1 night in Oct 2023

10/10 Excellent

Xavier

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean and easy to access. The rooms were clean and everything was great even with a 1AM checkin.
Stayed 1 night in Oct 2023

8/10 Good

Siriporn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean and staff friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good One Night Stop ( That's All)
This hotel may be good for the one night traveler, but needs some upgrades. I am a news junkie and was pissed about the extremely limited channel listening, especially no cable news station.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kit

Stayed 1 night in Oct 2023

10/10 Excellent

Jacquelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was mostly good. The staff great, except communicating with staff. They did mot understand us and wanted us to talk into phones. Parking lot next to another hotel....very scetchy. My 3 month old grandson was crying taking h t I the room at 7pm and a lady opened the door and yelled at us..telling us to keep quiet.. but seriously a comforatble stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Misty

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Katrina

Stayed 1 night in Oct 2023

2/10 Terrible

Angel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
After checking in Friday at 11:45pm, we awoke Saturday to ants all.iver the dresser and some on the beds. The water temperature in the shower was either scalding or freezing, no comfortable or safe temperature. When we notified the front staff they asked how to make it better. I asked for a comp stay or reduced price. As i turned to go back to my room, a staff member came out from checking room 102 and announced there was big rat poop in the room. Hotel is nasty.
Stayed 2 nights in Oct 2023

6/10 Okay

Kristine

Traveled with family
Liked: Staff & service
Was noisy first night. Found multiple very long black hair on towels and wash cloths
Stayed 3 nights in Oct 2023