Exterior

Reviews of Holiday Inn Express & Suites Greenville - Downtown, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 535 out of 1001 reviews" "
Rating 8 - Good. 298 out of 1001 reviews" "
Rating 6 - Okay. 93 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tommy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Attended a concert. Hotel is in walking distance from tje arena
Stayed 1 night in Feb 2024

8/10 Good

Dave

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay thats reasonable.
Stayed 1 night in Apr 2024

8/10 Good

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is older but acceptable. Room was a little musty. Staff was excellent. Incredibly friendly and helpful. They made all the difference.
Stayed 1 night in Apr 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Holiday Inn Team on Apr 15, 2024
Gina, thank you so much for your 5-star rating! We are delighted to hear that you had a perfect stay with us. We hope to see you again soon!

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
Venus is amazing!! There was some confusion re: room availability vs. what I had booked w/ Expedia. She handled efficiently and pleasantly
Stayed 1 night in Apr 2024
Response from Holiday Inn Team on Apr 10, 2024
Carly, thank you so much for taking the time to share your experience with us. We will make sure to let Venus know she did a great job during your check in process and clearing up any confusion regarding your room availability. We hope to welcome you back the next time you're in town!

10/10 Excellent

Seth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very pleasurable experience for my brother and me. If we ever come into the city again, we are staying here! 10/10 recommend.
Stayed 1 night in Mar 2024
Response from Holiday Inn Team on Apr 8, 2024
Seth, thank you so much for your enthusiastic review!! We are so happy to hear that you enjoyed your stay with us and explore the city. We hope to welcome you and your brother back the next time you're in town!

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, staff was very friendly
Stayed 3 nights in Mar 2024
Response from Holiday Inn Team on Apr 4, 2024
Carl, thank you so much for sharing your experience with us. We hope to see you again soon!

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Team on Apr 4, 2024
Hayley, thank you so much for your awesome 5-star review!! We are so ecstatic to hear that you had an amazing time with us. Come see us again soon!

10/10 Excellent

Tamra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff, Rebecca was amazing and so helpful and informative! Will stay again!
Stayed 1 night in Mar 2024
Response from Holiday Inn Team on Mar 25, 2024
Tamra, thank you so much for your awesome review! We are so glad you had an amazing stay with us and we will make sure to pass this review along to Rebecca. We hope to welcome you back the next time you're in town!

10/10 Excellent

Steven, Erie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was over the top friendly, helpful and very courteous. Whole property was a 10 from bottom to the top!
Stayed 2 nights in Mar 2024
Response from Holiday Inn Team on Mar 25, 2024
Steven, thank you so much for your fabulous review!! We are so happy to hear that you enjoyed your stay with us from check in to check out. We hope to see you the next time you're in town!

6/10 Okay

James

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Team on Mar 19, 2024
James, thank you for your rating. We are truly disheartened to hear that you did not have a perfect stay with us. We hope to hear more about your experience with us so we can continue to improve our services and facilities.

10/10 Excellent

Robert

Stayed 3 nights in Mar 2024
Response from Holiday Inn Team on Apr 8, 2024
Robert, thank you so much for your awesome 5-star rating!! We are so grateful to hear that you had a wonderful stay with us. We hope to welcome you back the next time you're in town!

10/10 Excellent

Robert, Fair Play

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was great
Stayed 1 night in Mar 2024
Response from Holiday Inn Team on Mar 18, 2024
Robert, thank you so much for your awesome review! We hope you had a wonderful stay with us and were able to explore during your time with us. Come see us again soon!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, well lit. Staff was super friendly.
Stayed 1 night in Mar 2024
Response from Holiday Inn Team on Mar 7, 2024
Heather, thank you so much for your awesome review!! We hope to see you again the next time you're in town.

10/10 Excellent

Linda, Chuckey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to shopping and dining. Barbara at check-in is great.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Team on Mar 5, 2024
Linda, thank you so much for your awesome feedback! We hope you had an amazing time exploring the area and were able to try out the surrounding restaurants. Come see us again the next time you're in town!

10/10 Excellent

Scott, Huntersville

Liked: Cleanliness, staff & service, property conditions & facilities
Barbara at the front desk was awesome. :-). Only suggestion is that breakfast should be open later than 9:30 on Saturday.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Team on Mar 5, 2024
Scott, thank you so much for your fabulous review! We are so happy to hear that Barbara made your stay awesome. We hope to welcome you back the next time you're in town.

10/10 Excellent

Andrew

Business traveler
Liked: Amenities
Barbara is AMAZING!!! She was so friendly, polite, and professional! She went above and beyond, and I would return because of her.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Team on Mar 4, 2024
Andrew, thank you for you so much for your fabulous review!! We are so happy to hear that you enjoyed your stay and enjoyed Barbara's service! We hope to welcome you back the next time you're in town.

10/10 Excellent

Meral

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Holiday Inn Team on Feb 29, 2024
Meral, thank you so much for your awesome 5-star rating! We are so glad you had an amazing experience with us. Come visit us again soon!

10/10 Excellent

Caitlin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Barbara was very welcoming and helpful, will be staying again and now I’m a member. Thanks Barbara!
Stayed 1 night in Feb 2024
Response from Holiday Inn Team on Feb 26, 2024
Caitlin, thank you so much for your awesome feedback! We are so glad to hear that Barbara was helpful and welcoming during your stay. We hope you enjoy being a part of the IHG family, and hope to see you again soon.

10/10 Excellent

Steven

Stayed 2 nights in Feb 2024
Response from Holiday Inn Team on Mar 25, 2024
Steven, thank you so much for your awesome 5-star review!! We hope to welcome you back the next time you're in town!

10/10 Excellent

Molly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet. Very clean. Front desk was amazing. We forgot a toothbrush and they gave us one and some toothpaste for free
Stayed 1 night in Feb 2024
Response from Holiday Inn Team on Feb 22, 2024
Molly, thank you so much for taking the time to share your experience with us. We are so glad that you had a clean, comfortable and quiet stay during your time in Greenville. We hope to welcome you back the next time you're in town!!

8/10 Good

Mannie

Stayed 1 night in Feb 2024
Response from Holiday Inn Team on Mar 25, 2024
Mannie, thank you so much for your rating! We hope you have an absolutely perfect stay with us the next time you're in town!

10/10 Excellent

Curt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most accomodating.
Stayed 1 night in Feb 2024
Response from Holiday Inn Team on Feb 22, 2024
Curt, thank you for your feedback on your most recent stay with us. We hope to see you again soon!

10/10 Excellent

Madi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn Team on Feb 22, 2024
Madi, thank you so much for your awesome 5-star review! We hope to welcome you back the next time you're in town.

10/10 Excellent

Winfred, Lawrenceville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in downtown Greenville; incredibly friendly staff, especially Barbara at the front desk.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Team on Feb 19, 2024
Winfred, thank you so much for sharing your experience with us. We are so glad you had a wonderful time in downtown Greenville, and enjoyed Barbara at the front desk. We hope to welcome you back the next time you are in town!

10/10 Excellent

Jennifer, San Diego

Traveled with partner
Liked: Amenities
Walking distance to restaurants/bars on Main St.! A little farther walk than some of the other hotels but worth it for saving a lot of money! The front desk lady, Barbara, was so sweet and welcoming! Rooms were nice and comfortable.
Stayed 1 night in Feb 2024
Response from Holiday Inn Team on Feb 12, 2024
Jennifer, thank you so much for taking the time to share your experience with us. We are so happy to hear that you enjoyed your stay and felt welcome by Barbara. We will make sure to let her know how great she is doing!

10/10 Excellent

Chandra

Traveled with group, Traveled with partner
Liked: Amenities
Perfect for walking downtown Greenville!
Stayed 1 night in Jan 2024
Response from Holiday Inn Team on Feb 9, 2024
Chandra, thank you for your wonderful feedback! We are stoked to hear that you had an amazing time walking and exploring downtown Greenville. We hope to see you soon!

10/10 Excellent

Angela

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 5th time staying here and it never disappoints!
Stayed 2 nights in Jan 2024
Response from Holiday Inn Team on Jan 29, 2024
Angela, thank you so much for your awesome review! We are so happy to hear that you have enjoyed every stay with us, we hope to welcome you back every time you're in town.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Team on Jan 29, 2024
Deborah, thank you so much for your awesome five-star review!! Please come see us again soon!

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff!
Stayed here for three nights and it was pretty awesome! Venus was AMAZING! So friendly and asked us about or day if we saw her on our way back to our room. The rest of the staff we interacted with was also very friendly!
Stayed 3 nights in Jan 2024
Response from Holiday Inn Team on Jan 29, 2024
Evelyn, thank you so much for your feedback on your most recent stay. We are ecstatic to hear that you had a wonderful time with us and were greeted by our awesome front desk agents.

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Team on Jan 24, 2024
Hannah, thank you so much for your awesome five-star rating!! We hope to see you again the next time you're in town!

10/10 Excellent

Tabitha

Stayed 1 night in Jan 2024
Response from Holiday Inn Team on Feb 12, 2024
Tabitha, thank you so much for your five-star rating!! We hope to welcome you back the next time you're in town.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from Holiday Inn Team on Jan 22, 2024
Anthony, thank you for your feedback. We are so glad you had a wonderful stay with us and enjoyed our convenient location to Downtown Greenville. We hope to welcome you back the next time you're in town.

10/10 Excellent

Courtney

Stayed 1 night in Jan 2024
Response from Holiday Inn Team on Jan 22, 2024
Courtney, thank you so much for your five-star rating! We are so glad you enjoyed your stay with us. We hope you have another perfect stay the next time you're in town.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Team on Jan 22, 2024
Steven, thank you so much for your five-star rating!! We hope to see you again soon.

10/10 Excellent

Drue

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, but breakfast was lacking
Everything was great. We have found Holiday Inn Express to be very consistent in providing excellent service, and we love their breakfast options. The best Blu slight negative about this stay was that not all of the breakfast options were ready and available at 8am. They never put the sausage gravy out, the biscuits were not warm, and the pancakes were not available. Those are our favorite items. :) Nevertheless, everything else was great.
Stayed 1 night in Jan 2024
Response from Holiday Inn Team on Jan 22, 2024
Drue, thank you for taking the time to share your experience with us. We are glad that you enjoyed our service and accommodations. We will work with our breakfast department to ensure the satisfaction of our guests in the future, we value your feedback and hope you have a fantastic stay with an amazing breakfast to match.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and location
Stayed 1 night in Jan 2024
Response from Holiday Inn Team on Jan 16, 2024
Angela, thank you so much for your fabulous 5-star review! We are happy to hear that you enjoyed your stay with us and were able to explore the city. We hope to welcome you back soon.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at the edge of downtown with lots of parking. Walking distance to all shops and restaurants downtown.
Stayed 2 nights in Jan 2024
Response from Holiday Inn Team on Jan 8, 2024
Jane, thank you for sharing your experience at the Holiday Inn Express Downtown Greenville. We are so glad you enjoyed our convenient location and were able to explore the local attractions of the city. We look forward to welcoming you back the next time you're in town.

8/10 Good

Nathan

Stayed 1 night in Dec 2023
Response from Holiday Inn Team on Jan 8, 2024
Nathan, thank you for leaving a rating on your most recent stay with us. We hope to provide you with a perfect stay the next time you're in town.

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here. Would return.
Stayed 1 night in Jan 2024
Response from Holiday Inn Team on Jan 8, 2024
Gail, thank you for your feedback. We are so glad you were able to enjoy your stay with us again. We hope to welcome you back the next time you're in town! Safe travels.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit. The IHG agents checked us in quickly and were really nice and helpful. Clean place and large room.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Team on Jan 3, 2024
Samuel, thank you for taking the time out of your day to let us know your experience with us. We are happy to provide guests with great service to go along with our spacious rooms. We hope to see you the next time you're in town!!

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Barbara the receptionist at the front desk was really friendly and helped answer any questions we had. It was a great place to stay central to all restaurants and activities downtown
Stayed 1 night in Dec 2023
Response from Holiday Inn Team on Dec 27, 2023
Nathan, thank you for taking the time to leave this review. We are so glad you enjoyed your stay with us, and we will make sure to let Barbara know how awesome she is doing.

10/10 Excellent

Jean Paul

Stayed 2 nights in Dec 2023
Response from Holiday Inn Team on Dec 19, 2023
Jean Paul, thank you for your awesome 5 out of 5 rating! We are so glad you had a fabulous stay with us!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family road trip
Downtown location was perfect. Easily walk to everything. Staff was friendly check in to minutes. Room was clean and spacious. Everything was great
Stayed 1 night in Dec 2023
Response from Holiday Inn Team on Dec 19, 2023
James, thank you for sharing your experience with us. We are so glad you and your family were able to explore Downtown Greenville during your road trip. We hope to see you again the next time you're in town!

6/10 Okay

Lucas, Tribune

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The young lady working the front counter when I checked in and the night before my departure was the most rude, unhelpful public facing employee I have encountered in a long time. In both cases I needed assistance, she was sitting on a stool, leaning against the corner of the office area, ear buds in. It was made obvious I had seriously inconvenienced her by stopping to ask a question. The night before my checkout, I asked how long I should figure it takes to ride to the airport, I was met with a roll of the eyes and a snarky response of "how am I supposed to know". Otherwise the property was fine, breakfast was typical for a Holiday Inn Express. Loved Greenville as a town and liked how the hotel was walking distance to most everywhere I needed to be.
Stayed 4 nights in Nov 2023
Response from Holiday Inn Team on Dec 15, 2023
Lucas, thank you for your feedback on your most recent stay with us. We are truly sorry that you were not met with positivity and attentiveness. We are working diligently to ensure our staff have an ample amount of training to be able to efficiently assist guests. We are glad you enjoyed Greenville, and we hope to see you again.

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Holiday Inn Team on Dec 11, 2023
Kathleen, thank you for your awesome 10-star rating! We are so glad you had a great stay with us, we hope to see you again soon!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It waa a beautiful place staff was excellent. Barbera was excellent and very helpful. She get five stars alone
Stayed 1 night in Dec 2023
Response from Holiday Inn Team on Dec 11, 2023
William, thank you so much for your feedback. We are so happy to hear that you enjoyed your stay with us. We will make sure to let Barbara know the impact she made on your stay; we hope to see you again soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Barbara, the lady at the desk, was very patient with the long line of people checking in and took time to fully explain everything to each person without rushing them. She made each person feel welcomed and heard.
Stayed 1 night in Dec 2023
Response from Holiday Inn Team on Dec 15, 2023
Linda, thank you so much for your awesome feedback. We are so glad Barbara made you feel welcomed and heard during the check in process. We will make sure to pass along this feedback to her. We hope to see you the next time you're in town.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Holiday Inn Team on Dec 8, 2023
Daniel, thank you so much for your five-star rating. We are so glad you enjoyed your stay with us. We hope to see you the next time you're in town!