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Reviews of Holiday Inn Express I-26 & Us 29 At Westgate Mall, an IHG Hotel

2.5 out of 5
Holiday Inn Express I-26 & Us 29 At Westgate Mall, an IHG Hotel
895 Spartan Blvd, Spartanburg, SC

Reviews

8.8

Excellent

Rating 10 - Excellent. 301 out of 538 reviews" "
Rating 8 - Good. 151 out of 538 reviews" "
Rating 6 - Okay. 59 out of 538 reviews" "
Rating 4 - Poor. 10 out of 538 reviews" "
Rating 2 - Terrible. 17 out of 538 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were very nice and helpful. Room was clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Terry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Staff was wonderful
Stayed 1 night in Apr 2024

10/10 Excellent

charlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue we had was the food in the snack bar. The icecream had been melted and refroze. Coke was expired
Stayed 1 night in Apr 2024

2/10 Terrible

David

Business traveler, Traveled with partner
The hotel staff came in our room and left the door unlocked and OPEN before we even checked out. We came back to our room to freshen up before we hit the road and found our room unlocked and the deadbolt open so the door couldn’t close. Very unsafe considering I told the staff we had not checked out and the front desk reassured me we were ok.
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean & the staff was courteous.
Stayed 2 nights in Mar 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here four times now. Each time has been nice
Stayed 1 night in Mar 2024

10/10 Excellent

Rodney, Dayton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There is upgrade/remodeling work in progress. During weekdays, there will be some extra traffic in the halls and noise, and temp storage units in the parking lot. But I will certainly stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the fire alarm going off in the middle of the afternoon. I wasn’t feeling well and was sleeping and it scared the crap out of me!
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place and nice people
Stayed 1 night in Feb 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

karen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice facility. Room is greatly accommodating. Desk staff could improve customer service.
Stayed 1 night in Jan 2024

10/10 Excellent

Tracy

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Lynn

Stayed 3 nights in Jan 2024

10/10 Excellent

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Dawn

Traveled with family
Liked: Cleanliness, staff & service
It was under construction. Luke warm water for the shower. Was supposed to have two queen beds and we got two double beds.
Stayed 1 night in Dec 2023

4/10 Poor

Angela

Disliked: Cleanliness, property conditions & facilities
There was NO indication that there was major construction ongoing when I made my reservation. I am asthmatic with serious allergies as well. I simply cannot tolerate construction dust and debris! I suffered with asthma for days after staying there, then developed a sinus infection as well. I was staying in Spartanburg to be with my granddaughter and her family during the holidays, but was so focused on my health issues, I felt cheated out of this special time with the little ones!
Stayed 4 nights in Dec 2023

2/10 Terrible

david

Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Raul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Needs updates
Stayed 1 night in Nov 2023
Response from Rita and Team on Nov 25, 2023
We are excited to announce that we are updating our guest rooms now. Hopefully on your next visit you may stay in a newly renovated room.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice clean hotel
Stayed 1 night in Nov 2023
Response from Rita and Team on Nov 25, 2023
Thank you

10/10 Excellent

Michele

Stayed 2 nights in Oct 2023
Response from Rita and Team on Nov 25, 2023
Thanks for the 10!

10/10 Excellent

ARTURO

Liked: Cleanliness, staff & service, property conditions & facilities
VERY GOOD
Stayed 3 nights in Oct 2023
Response from Rita and Team on Oct 16, 2023
Thank you for taking the time to rate your stay and provide feedback to us. We appreciate it.

2/10 Terrible

Mary

Liked: Room comfort
Disliked: Cleanliness, staff & service
Bedbugs
This morning I was sitting in the chair reading a book and looked over to see a bedbug crawling on the pillow my husband had been sleeping on last night. ICK!!!!
Stayed 1 night in Oct 2023
Response from Rita and Team on Oct 15, 2023
Once again, thank you for bringing this our attention. I have reported this over to the pest control company. Your refund is approved by the hotel.

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2023
Response from Rita and Team on Nov 25, 2023
Thank you for the rating.

10/10 Excellent

Kristen

Traveled with family
Very nice facility & clean
Stayed 1 night in Oct 2023
Response from Rita and Team on Oct 14, 2023
Thank you, Kristen! We appreciate you choose us for your travel needs.

6/10 Okay

David

Stayed 1 night in Oct 2023
Response from Rita and Team on Nov 25, 2023
Thank you for your rating.

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Close to interstate, shopping, restaurants
Stayed 1 night in Oct 2023
Response from Rita and Team on Oct 9, 2023
Thank you for staying with us.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast nice staff
Stayed 1 night in Sep 2023
Response from Rita and Team on Oct 6, 2023
Thank you for sharing this feedback, I will be to share it with the team.

10/10 Excellent

Christine

Stayed 1 night in Sep 2023
Response from Rita and Team on Nov 25, 2023
Thank you for the rating.

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife & I were impressed with the facilities and staff....all good! The location of this HIE was great and unusual! We liked not having to go back on the busy highway to find a good place to dine. We had options here & were indeed pleased with our selection both for the restaurant & HIE!
Stayed 1 night in Sep 2023
Response from Rita and Team on Sep 28, 2023
We are so happy that you enjoyed your stay! We hope to serve you again in the future.

10/10 Excellent

Deborah, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean, nice front desk staff
Stayed 1 night in Sep 2023
Response from Rita and Team on Sep 21, 2023
Thank you for choosing us for your travel needs. We appreciate your rating and comments.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and really clean!
This place was excellent...very clean, quiet, friendly efficient staff...would definitely stay again.
Stayed 1 night in Sep 2023
Response from Rita and Team on Sep 19, 2023
We are delighted that you had a great stay! Travel safe.

8/10 Good

Dwight

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great.
Stayed 1 night in Sep 2023
Response from Rita and Team on Sep 19, 2023
Thank you, Dwight!

6/10 Okay

Jenny

Traveled with family
The shower head in the bathroom has never been cleaned in room 406.
Stayed 1 night in Sep 2023
Response from Rita and Team on Sep 18, 2023
Thank you for bringing this to our attention, I will make sure to share this with the team.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk. Michael I think . Great person
Stayed 1 night in Sep 2023
Response from Rita and Team on Sep 18, 2023
Thank you for the rating and kudos to Micheal.

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Rita and Team on Sep 18, 2023
Thank you for choosing us for you travel needs.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Forgotten Key
In this day and age the front desk should NEVER NEVER give a new key to a room without first calling the room to see if the person who is without ID and locked out belongs to that room and it is okay to give them a new key. We are elderly which is likely why the front desk gave my husband a new key to get in the room. Err on the side of caution always please!!
Stayed 1 night in Sep 2023
Response from Rita and Team on Sep 5, 2023
Absolutely agree, will share this with the team.

10/10 Excellent

Norma

Traveled with family
Liked: Cleanliness, amenities
Very nice reception and breakfast areas. Rooms was clean. Comfy bed. Breakfast was very decent. Overall clean hotel.
Stayed 3 nights in Sep 2023
Response from Rita and Team on Sep 18, 2023
Thank you for rating our hotel, we appreciate your business.

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Rita and Team on Aug 29, 2023
Thank you for the rating!

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Rita and Team on Aug 15, 2023
Thank you for choosing our hotel for your travel needs. we appreciate your feedback.

8/10 Good

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Rita and Team on Aug 13, 2023
Thank you for rating us, Mitch, we appreciate it.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Panthers Fans in for Training Camp
Food was good room was clean people were nice. Jason and Carter
Stayed 3 nights in Jul 2023
Response from Rita and Team on Sep 3, 2023
Great Picture! I hope you guys had a blast.

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and friendly staff
Stayed overnight while traveling between SC and IL. The hotel was clean the front desk clerk was friendly, informative and courteous. The breakfast offerings were THE BEST I’ve ever seen offered as a free breakfast buffet - hot, delicious, fresh and healthy choices!
Stayed 1 night in Jul 2023
Response from Rita and Team on Jul 27, 2023
Thank you, Anita, we appreciate your feedback and kind words.

8/10 Good

Stephanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was fantastic, and I loved the fact that breakfast was served complimentary daily. Room walls were slightly thin, so I heard a family next to me with a crying baby; but nothing that prevented me from sleeping. Only room con for me was the spotlight for the landscaping was pointing up at my room and the blackout curtain wasn’t long enough to block it. HVAC was slightly noisy. For the price, I loved it. I appreciated a microwave and fridge in room as well
Stayed 2 nights in Jul 2023
Response from Rita and Team on Jul 24, 2023
Thank you for taking the time to rate us and provide information about your stay. I'm sorry about the family noise, and the landscaping light. I will have some see if that can be adjusted. Travel safe and we hope to serve you again.

10/10 Excellent

candice

Stayed 1 night in Jul 2023
Response from Rita and Team on Aug 8, 2023
Thank you

10/10 Excellent

Joe

Stayed 4 nights in Jul 2023
Response from Rita and Team on Aug 8, 2023
Thanks for the rating.

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Rita and Team on Jul 24, 2023
Thank you for the rating.

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Rita and Team on Jun 26, 2023
Thank you for choosing us for your recent stay in Spartanburg. We are happy that we exceeded your expectations.

8/10 Good

Richard

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Rita and Team on Jun 26, 2023
Thank you for choosing us for your travel needs.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was alright
The stay here at holiday inn was alright . I love the quiet and peacefu environment. It was surely clean but i had one problem again for the second time in experience... the manager , the brown guy with glasses was extremely rude and just not fit for his position. He never cracked a smile at us or the people after us and he knocked on my door rudely asking me to get out because ummm they needed the room.
Stayed 1 night in Jun 2023
Response from Rita and Team on Jun 24, 2023
Now that we have had the opportunity to ask you to leave twice at our hotel, we ask that you don’t return. Please find a hotel that you may smoke in the room.