Ratings based on 217 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, SC

Great location but not worth the rate.

Posted Sep 22, 2014
This Hyatt is located downtown on Main Street. The lobby/ atrium is cool. The staff was very helpful. However, the accommodations were less than expected for the price of the room. The hallway noise was obvious. (There were signs warning guests to prevent their doors from slamming as they closed.) Slamming doors were frequent. There was no vent fan in the bathroom which had sliding doors that did not meet/ lock. While the decor was modern and nice, the arrangement of the room was awkward. Overall, but for the location, this was a "middle of the road" quality hotel and "top end" prices.
Comment from Hotel Management
Sep 26, 2014 by Hotel Manager, Hotel Management
Thank you for your review regarding your recent visit to the Hyatt Regency Greenville. I am glad you found the hotel location to be convenient to all that downtown Greenville has to offer and found our staff to be efficient. However, I am sorry for the hallway noise that you mentioned and we are in the process of finding solutions to eliminate noise issues. If you do return to the Greenville area, we do hope to have the pleasure of serving you again. Sincerely, Larry Bell General Manager Hyatt Regency Greenville
4 out of 5
Recommended
for Everyone
by A verified traveler

From Chicago

Posted Aug 22, 2014
Charges $16 per day for high speed internet - really?? I have stayed in London and Paris in better hotels with free internet.
Comment from Hotel Management
Aug 27, 2014 by Hotel Manager, Hotel Management
Thank you for staying at the Hyatt Regency Greenville recently and for taking the time in ranking us and giving your feedback. I am glad that you had an overall good stay and we look forward to your next visit when you return to Greenville. Larry Bell General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from indianapolis

Just OK

Posted Aug 15, 2014
Hotel common area was nice. Room smelled musty . We did not get the room we requested ..king.bed.. As mentioned just ok for a Hyatt but not one of my better stays. Staff was nice
2 out of 5
by A verified traveler from Smyrna, GA

Big disappointment once I unpacked

Posted Aug 6, 2014
Pros: Location
Cons: RETURN MY BRACELET!
This past weekend, me and my love spent it in Greenville and everything was nothing but positive... UNTIL I unpacked my bag. Saturday morning, we woke up and walked down to Smoke on the Water for lunch (fantastic bbq). Before leaving the room, I put all of my jewelry in my suitcase, as there was no safe in the room. Mind you, the most valuable piece of jewelry I brought on this trip (thankfully) was a black onyx Tiffany bracelet that was the first piece of jewelry my love bought me 4 years ago. You guessed it. Unpacking, everything else was there except my bracelet. Now, I can't say definitively that housecleaning swiped my bracelet, but if it would've been on the floor, one of us would have seen it as we checked and rechecked the room as we were leaving and saw nothing that we had left behind. I'm heartbroken. :-(
Comment from Hotel Management
Aug 13, 2014 by Hotel Manager, Hotel Management
Please accept our apology for the delay in resolving the issue with your missing item. We are delighted to report that the item was located and is being returned to you. Thank you for your comments and we look forward to having you return soon. Sincerely, Larry Bell General Manager Hyatt Regency Greenville
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Aug 4, 2014
Right in the middle of down town walking distance to everything. Highly recommend this hotel
Comment from Hotel Management
Aug 5, 2014 by Hotel Manager, Hotel Management
We were delighted to read your comments regarding the convenient location of the Hyatt Regency Greenville. We agree, the location makes our hotel a perfect venue to enjoy the outstanding restaurants and unique shopping experiences within a short walk of our front door. Thank you again for choosing the Hyatt and we look forward to the opportunity of welcoming you back in the near future. Larry Bell General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from simpsonville, sc

Nice hotel in middle of greenville shops and event

Posted Jul 26, 2014
Took my 6yo there for an evening of riding the elevator, pool,dinner, thurs night Dntn alive, and breakfast. Pool was a disappointment, nothing special at all, rather swim at my nhood pool. Renovations are awesome, hotel looks great central loca. After we spent the next day walking Dntn, they weren't offering to much anticipated cucumber water, instead lady at front told me I could buy a water in the convenience area.....so disappointing!!!
Comment from Hotel Management
Jul 29, 2014 by Hotel Manager, Hotel Management
Thank you for choosing the Hyatt Regency Greenville for your recent stay. Of course we are proud of our striking lobby and newly renovated hotel facilities. We are located in the heart of downtown Greenville. Our city offers great shopping and dining options and our hotel is in the premier location to experience the best of Greenville. Please return for a second visit soon! Larry Bell General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from nc

Excellent!

Posted Jul 6, 2014
Pros: Elegant yet comfortable
Cons: Nothing
Location: Close to shops and restaurants
The staff were excellent, nice and friendly. Hotel was clean, rooms were comfortable, and the bed was outstanding. Close to everything. We will stay there again!
Comment from Hotel Management
Jul 24, 2014 by Hotel Manager, Hotel Management
Thank you for sharing your experience at the Hyatt Regency Greenville with fellow travelers online. We were genuinely delighted to learn that you enjoyed your room, our Hyatt "Grand Bed" and the service from our staff. Our associates understand that cleanliness is the number one expectation of our guests and they go above and beyond to maintain that high standard. We will share your wonderful comments about your stay with them. Of course, we look forward to your next visit when you return to Greenville. Larry Bell General Manager
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jun 22, 2014 on Hotels.com
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jun 17, 2014 on Hotels.com
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Great Location

Posted Jun 2, 2014 on Hotels.com
The Hyatt Regency is in a great location in downtown Greenville. It is very convenient to the shops and restaurants on Main Street. We didn't use the car at all during our stay. It's within walking distance to the Reedy River park and the Peace Center. The rooms are comfortable and well appointed. The staff is friendly and responsive. The pool is basic; no bells or whistles there.