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"Hotel staff were very helpful and friendly on arrival. Hotel was lovely and clean and the view from our room over the River Thames was amazing. Room was a good size. Very luxurious. Excellent access to the O2 Arena which makes getting into the arena and exiting at the end of the night so much easier and quicker and just a very short walk from the hotel The only thing that we were disappointed with was the quality of the room service breakfast. We ordered porridge and toast. The porridge was lukewarm and had no flavour, tasted like it had been made with water and quite a small portion. There were no extras to go with the porridge so very bland and overpriced at £7.00 (i.e. fruit, maple syrup etc) We also ordered toast which arrived very floppy and tasted like cheap wholemeal bread - this was £4.00. But we also had to pay £5 Room service charge and 12.5% tip, so a very expensive breakfast that was not very good quality, very disappointed for this type of hotel. We wouldn’t have minded paying this amount of money if the food had been better quality. So, all in all we would definitely stay again at this hotel but would not use the room service. "

"great room clean and tidy friendly staff great location"

"Lovely hotel with great access to the DLR into London centre. Lovely room and great breakfast."

"Used the Pilot as an O2 Arena overnight “bolt hole” to avoid a late night commute home. For which it is more than ideal. Some maybe put off by the price, but it is good value and convenient for the North Greenwich peninsula. The deluxe double rooms are a fair size with interestingly themed rooms (ours had framed ‘Eagle’ comic covers and Anthony Buckeridge ‘Jennings’ paperbacks). All the rooms have clocks on their doors, set to the hour of their room-number. All are fairly well appointed with USB-2 and C sockets. We had an Iron, a hairdryer, artisan (Nespresso) coffee capsules and bags. But only one tea bag to share. The bathroom and toilet are very snug (tight) but fully functional which was ok. The rooms are split across the first and second floor, above the Pilot public house. There is both an internal (from the pub) and private (opens out to the street) staircase, so entry after closing time is possible with a swipe card key at the end of the evening. Although I did not use it, there was ample car parking (included in my rate) which was great. But I did not see any EV charging facilities (as of April 2024). We did not try the pub bar food (had a concert to attend), but it looked popular and of a good standard. But breakfast (included in my rate) was great. They just kept running out of tea bags, tea bags, toast and pastries. If you are going to the O2 Arena, consider this for your accommodation, but book ahead and early if possible."

"It was a good stay, Friendly staffs."

"Amazing views from floor 8"

"Polite staff and a clean apartment "

"Great to have access to a Microwave, Cutlery and Utensils and Satellite TV, which is not the case in all facilities."