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Reviews of OYO Hotel Grenada West

2 out of 5
OYO Hotel Grenada West
1451 Sunset Drive, Grenada, MS

Reviews

6.4
Rating 10 - Excellent. 58 out of 258 reviews" "
Rating 8 - Good. 68 out of 258 reviews" "
Rating 6 - Okay. 48 out of 258 reviews" "
Rating 4 - Poor. 33 out of 258 reviews" "
Rating 2 - Terrible. 51 out of 258 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet
Stayed 1 night in Apr 2024

4/10 Poor

April

Traveled with family
Disliked: Amenities, property conditions & facilities
It’s shabby, needs refurbishing.
Stayed 1 night in Mar 2024

6/10 Okay

April

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Jenna

Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Stayed 1 night in Jan 2024

6/10 Okay

Nikema

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok clean tv remote didn’t work
Stayed 1 night in Jan 2024

8/10 Good

Logan

Liked: Staff & service, amenities, property conditions & facilities
Easy check in process and the room was clean. You could still hear the road a bit but not enough to keep you up.
Stayed 1 night in Dec 2023

10/10 Excellent

Nikema

Traveled with partner
Clean not luxurious but for the price great
Stayed 2 nights in Dec 2023

4/10 Poor

Brittany

Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ammy on Jan 22, 2024
Hi, Kenneth! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

10/10 Excellent

kenneth

Traveled with family
Stayed 1 night in Nov 2023
Response from Barbara on Dec 6, 2023
Hello, Kenneth! Thank you for putting your encouraging words into our day. Glad you really enjoyed our services. Regards, Barbara

2/10 Terrible

Susan

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so great
Stayed 1 night in Nov 2023

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wall to Wall carpeting and a coffee maker in the room.
Stayed 1 night in Nov 2023

4/10 Poor

Stephanie

Disliked: Cleanliness, property conditions & facilities
You pay for what you get
Stayed 1 night in Nov 2023

2/10 Terrible

Myron

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a handicap room. They first tried to give me a horrible room on the back side of property upstairs. Then, they tried to give me a room downstairs (still on the back side of hotel). I asked about the handicap room I reserved with my booking. I was told it was occupied but, I noticed it wasn’t occupied ( looking through window of the handicapped room.) I sat in my vehicle and booked a different hotel In Grenada. Once I told the attendant that I wanted my deposit back and that the rooms offered were horrible and not a handicap room I was taking to the same handicap room I had previously looked into the window and noticed it was empty. The handicap room was not much better but, the furniture was not as old, dingy or smelly. I had no choice but to either sleep in my vehicle or this room. I slept in my clothes on top of my own blanket sprayed 2 bottles of Lysol on everything. I wouldn’t wish this experience upon my enemies. They keep telling me, “ it’s ok you can smoke in room”. I don’t smoke. I will never, never, never book a OYO Hotel (first time). If you’re going to visit Grenada, MS. Stick with the Brand Names Hotels. Definitely don’t stay here.
Stayed 1 night in Nov 2023

6/10 Okay

Carlos

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Rickey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok for the price
ok for the price
Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay and reasonable priced
Stayed 1 night in Oct 2023

4/10 Poor

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
Front office was closed, had to ring bell several times for someone to wait on me. Ceilings were peeling and sagging.
Stayed 1 night in Oct 2023

6/10 Okay

Kristen

Traveled with family
Liked: Staff & service, amenities
There was no smoke detector in the room. The bathroom floor was dirty - there were loose hairs and debris on it. One of the bedside lamps did not work. The showerhead needed a good cleaning. On a positive note, check in and check out were both easy. The attendants were very polite and the process went smoothly. We were on the bottom floor and were able to park in front of our room which made it easy to unload and load our belongings. The beds were very comfortable and clean, and the window unit provided a nice source of white noise to sleep with. Overall, OYO could use some improvements but if you need a hotel for only one night and could bear some minor nuisances, it would be fine for you.
Stayed 1 night in Oct 2023

6/10 Okay

Timothy

Stayed 1 night in Oct 2023

10/10 Excellent

John Eskridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a great size and clean. The only negative to us was there was no vent in the bathroom, which honestly no big deal. Definitely will be staying here again.
Stayed 3 nights in Sep 2023

8/10 Good

april

Traveled with group
Liked: Cleanliness, staff & service
It was a perfectly adequate place to stay for one night after a late Ole Miss football game.
Stayed 1 night in Sep 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tub drained real slow in my room 223. Was taking a shower and the tub started filling up with water, cut the shower off to let it drain down to ensure the drain lever was not closed and it was not. Freezer had a block of ice in it.
Stayed 1 night in Sep 2023

10/10 Excellent

Kenneth

Liked: Staff & service, property conditions & facilities
Didn’t like the fridge it has a block of ice in the freezer, open bottle water left in the fridge, the seal of the fridge and platform dirty. Other then that everything else is good.
Stayed 1 night in Sep 2023

2/10 Terrible

Trent

What i didn't like is it didn't book the motel so i was out pocket the 80 dollars yall took for the motel so im not very happy and i try get my money back from yall i couldn't even talk to somebody so be the last time i use yall i had pay for the room twice
Stayed 1 night in Sep 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
As stated in my previous reviews OYO has some opportunities and saw some improvements this past weekend. Will continue to stay at the OYO.
Stayed 3 nights in Aug 2023
Response from Barbara on Sep 11, 2023
Pleased to hear your kind words of gratitude, Kenneth! We are going to do our best to never fail to impress you every time. Regards, Barbara

2/10 Terrible

Chalzy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was filthy and run down . It looks very different in person than it does on the pictures online . False advertising .
Stayed 2 nights in Sep 2023
Response from Eva on Sep 11, 2023
Hi, Chalzy! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Eva

4/10 Poor

Carlton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude staff!
Rude staff!
Stayed 2 nights in Aug 2023
Response from Noah on Sep 11, 2023
Hi, Carlton! Thank you for bringing this to our notice. As stated, the behavior of the staff was not pleasant towards you. This is certainly not acceptable, and we will take corrective action against the same to avoid this in the future. Regards, Noah

8/10 Good

Kenneth

Liked: Staff & service
Like the convenience, most the refrigerators freezer section have blocks of ice in them, platforms they sit on need some work and the outside of the fridge has mold on the seal. Great place to stay if you’re looking to shower and rest. Overall I will continue to choose this hotel because the potential for improvement is there and have been made.
Stayed 2 nights in Aug 2023
Response from Eva on Sep 11, 2023
We are delighted to hear your words of praise, Kenneth! We will ensure to provide consistent services for your future stays too. Have a pleasant day ahead. Regards, Eva

2/10 Terrible

Roger

Stayed 1 night in Aug 2023
Response from Ammy on Jan 22, 2024
Hi, Roger! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel has a convenient location, hotel needs to be updated has that old moldy smell, open the lobby back up and serve a continental breakfast. They are improving.
Stayed 3 nights in Jul 2023
Response from Dewi on Sep 11, 2023
Never meant to disappoint you, Kenneth! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon, and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

4/10 Poor

pamela

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing unique about it
Stayed 3 nights in Jul 2023
Response from Eva on Sep 11, 2023
Hi, Pamela! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Eva

2/10 Terrible

Gwendolyn

Stayed 3 nights in Jul 2023
Response from Eva on Jul 25, 2023
Hi, Gwendolyn! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

2/10 Terrible

andrew

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
I feel like I have tetanus after staying here
Stayed 1 night in Jul 2023
Response from Eva on Jul 20, 2023
We are extremely sorry to hear about this, Andrew! We are working hard to deliver great service experience each time when someone visits our hotel. Looking forward to enhancing your experience with us. Regards, Eva

8/10 Good

Kenneth

Great location, hotel needs a upgrade bad, need to reopen the lobby and serve continental breakfast.
Stayed 1 night in Jul 2023
Response from Ammy on Jul 15, 2023
Hi, Kenneth! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Poor

Annie

Traveled with partner
It’s in need of a desperately updating! A 13 inch tv is what I got in my room! Everything else was so outdated! Never again here. But decently cleaned
Stayed 1 night in Jul 2023
Response from Rosy on Jul 10, 2023
Hello, Annie! We are sorry for the trouble caused. Your feedback has been duly noted, and we will continue to make every effort to ensure more enhanced service. Regards, Rosy

8/10 Good

Michael

Stayed 3 nights in Jun 2023
Response from Ava on Jul 5, 2023
Thanks for rating us superbly, Michael! Glad to know that you loved our services :) Regards, Ava

8/10 Good

Eugene

Stayed 2 nights in Jun 2023
Response from Barbara on Jun 30, 2023
Hi, Eugene! Thanks for spending your valuable time to write this review. Feedback and suggestions of our valued guests like you always motivate us to improve continuously. Regards, Barbara

8/10 Good

Floyd

Stayed 9 nights in Jun 2023
Response from Barbara on Jun 30, 2023
Hi, Floyd! Thanks for spending your valuable time to write this review. Feedback and suggestions of our valued guests like you always motivate us to improve continuously. Regards, Barbara

2/10 Terrible

April

Stayed 2 nights in Jun 2023
Response from Maria on Jun 26, 2023
Sorry for the inconvenience, April! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Maria

2/10 Terrible

Markeisha

Stayed 1 night in Jun 2023
Response from Ava on Jun 21, 2023
Hi, Markeisha! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

6/10 Okay

Jimmy

Business traveler
Liked: Room comfort
No frills and no working pool.
No frills. Safe and convenient. Low priced. Sadly, I feel that if the pool is out of order that it should not be marketed with a pool. The pool looked broke due to conditions that are not covid related. So yay. I felt a bit of a bait and switch via hotel and hotels.com.
Stayed 1 night in Jun 2023
Response from Ava on Jun 7, 2023
We are extremely sorry to hear about this, Jimmy! We are working hard to deliver great service experience each time when someone visits our hotel. Looking forward to enhancing your experience with us. Regards, Ava

6/10 Okay

AIMEE N

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
Rooms are very dated. We had to check in from outside, as the lobby was not open. Handling business through a small window/opening isn't ideal. We didn't feel the safest in this area.
Response from Lisa on Jun 3, 2023
Hi, Aimee! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Lisa

6/10 Okay

Tameca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
The overall stay was good. I didn't like the nosey neighbors and the fact the advertisement says they have a pool when in fact they do not. The bed was very comfortable and my room was clean.
Stayed 2 nights in May 2023
Response from Lisa on Jun 3, 2023
Thank you for your valuable feedback, Tameca! As per the feedback, it seems that you are not satisfied with our services. Be assured, we will strive to make your stay pleasant whenever you revisit us next time in the future. Have a great day! Regards, Lisa

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice
Stayed 2 nights in May 2023
Response from Ava on May 31, 2023
Thanks for taking out your valuable time to rate us, Aaron! We will work even harder to make your stay a memorable one :) Regards, Lisa

2/10 Terrible

Lucian

Stayed 2 nights in May 2023
Response from Ava on May 31, 2023
We are sorry to disappoint you, Lucian! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Lisa

2/10 Terrible

Hattie, Moss Point

Traveled with family
Disliked: Property conditions & facilities
They cancelled my appointment so I had no room
Stayed 1 night in May 2023
Response from Tim on Jun 30, 2023
Apologies for the problems you had faced, Hattie! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim