On the beach, white sand, sun loungers, beach umbrellas

Reviews of Sandals Grenada - ALL INCLUSIVE Couples Only

5 out of 5
Sandals Grenada - ALL INCLUSIVE Couples Only
Pink Gin Beach, P.O. Box 852, St. George's

Reviews

9.0

Wonderful

Rating 10 - Excellent. 89 out of 129 reviews" "
Rating 8 - Good. 22 out of 129 reviews" "
Rating 6 - Okay. 9 out of 129 reviews" "
Rating 4 - Poor. 5 out of 129 reviews" "
Rating 2 - Terrible. 4 out of 129 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from HP on Mar 26, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 Terrible

SEAN

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What an overrated hotel chain the Sandals hotels are. You see those tv commercials and thinking, wow what a nice hotel….but it’s absolutely NOT what you see in the commercials. We stayed for a week in both Sandals in St.Lucia and Grenada. It was terrible services on both resorts. You can feel the staff are fed up with the tourists.
Stayed 3 nights in Mar 2024
Response from HP on Mar 13, 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Marco

Stayed 5 nights in Jan 2024
Response from HP on Mar 20, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 minutes from airport but very few planes and not bothersome at all. Nice lay out of property. Party pool, quiet pool, very nice beach. Always found a chair didn’t have to get up early to fight for one. Took the jeep excursion went to small waterfall and saw and held the Mona monkeys at the rainforest…fun day. Did not have any U.S. outlets next to mirror in room so need adapter. Never had a bad meal. The escargot and lava cake at the French restaurant were my favorites. Snapper at spices also very good
Stayed 9 nights in Jan 2024
Response from HP on Jan 17, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Hadiyah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Sandals exceeded our expectations for our honeymoon! Each staff was helpful whenever we needed assistance. The food was delicious, the entertainment kept us moving, the two pools allowed for which mood you wanted to be in. We enjoyed every moment of our stay!!
Response from HP on Feb 7, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Walter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ariel is the best, she handled a situation that wa su expected and she was extremely professional
Stayed 5 nights in Dec 2023
Response from HP on Dec 11, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

10/10 Excellent

Jaquenette

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from HP on Feb 13, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Lisa Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited Grenada for my honeymoon and it was spectacular. The resort was clean, our room was cleaned twice a day. The food was awesome and had plenty of places to eat. It's literally 3 minutes from the airport. The staff were friendly and welcoming. We tried to extend our stay but were unable to through Expedia. We absolutely loved it and can't wait to go back.
Stayed 5 nights in Oct 2023
Response from HP on Oct 26, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Burak

Liked: Cleanliness, staff & service, property conditions & facilities
It was such a great experience. Sandals is clean and a beautiful resort. I would recommend!!
Stayed 7 nights in Sep 2023
Response from HP on Oct 16, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was the first Sandals resort my husband and I have ever stayed at. We were looking for a small, relaxed atmosphere to spend a few days for our anniversary, and Sandals Grenada delivered. Stunning property and welcoming, courteous staff. Room was beautiful and clean (with daily housekeeping which is a treat post-pandemic). All room categories are very close to central areas. We didn’t have a bad meal and we tried almost all the restaurants with the exception of the Italian and Hibachi restaurants (for dinner). Spices and Le Jardinier were our favorites! Le Jardinier also has an amazing breakfast. We only needed reservations for Butch’s and got 7pm on night 3 with no issues. We did the beach dinner and while lovely, mosquitoes swarmed the table and we had to leave early from the biting and them crawling all over our food and drink. Did not find mosquitoes an issue except this incident. We traveled in the off-season (July) and even then all the beach chairs with umbrellas were reserved by butlers by sunrise. We headed down fairly early (8:30) and the beach was empty, so we had our choice of chairs otherwise. Something to keep in mind when choosing your room level. We did not find this as obvious by the main pools. Even with that minor inconvenience we did not feel the need to have a butler, although it’s a very nice service. The drinks were ok. We also found the coffee overly weak at the breakfast buffets and opted to pick up espresso from the French cafe instead.
Stayed 4 nights in Jul 2023
Response from Sara on Jul 22, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a terrific experience at this resort. There was great food quiet if you wanted and fun and entertaining areas also.
Stayed 7 nights in Jul 2023
Response from HP on Jul 17, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic first sandals stay.
First stay in Sandals and it is fantastic. Food, staff, location, ambience, cocktails were all top drawer. Make sure you go to Butchs and the sushi restaurants. This resort has small village feel and each one has a different atmosphere which is great. The staff are amazing its hard to only name a few. Beach and water is amazing and snorkelling on the reef is a delight. Would highly rexcomend. One recommendation is to give out glass or metal bottles/cups for water and have cold refill stations to reduce the number of plastic bottles.
Stayed 6 nights in Apr 2023
Response from HP on Apr 10, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Courtney L.

Stayed 5 nights in Mar 2023
Response from HP on Apr 27, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

10/10 Excellent

Encore

Liked: Cleanliness, staff & service, property conditions & facilities
An amazing experience. We enjoyed every bit of our stay the weather, the restaurans, the views, the night-time ambiance, and nightly entertainment. Hospitality was stupendous! Everyone that represented Sandals at this resort did an amazing job. Friendly, helpful, very courteous, and accomadating. Highly recommend this resort. We will be returning. I just wish the pink Gin room was so expensive, and the room is no bigger than an average hotel room but we had an ocean view which made up for it.
Stayed 3 nights in Mar 2023
Response from HP on Mar 17, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

ALFRED

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandals Grenada was our first Sandals , we island hop every year but this year we decided to try Sandals. We were very impressed. It truly is a 5 star resort. Only issues we had was, no one encouraged the guests to join the activities. At other resorts, they had an activity person who would get guest together to enjoy the facility. Another thing I was very disappointed was Snorkeling masks were unavailable to guests(yes , they did offer snorkeling but only at their times. One could not just snorkel in the water in front of the resort. other than that very nice resort.
Stayed 3 nights in Feb 2023
Response from HP on Mar 6, 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

Lina

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Best Sandals of all!
Response from HP on Jan 16, 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandals Grenada is a very well run beautiful resort. The staff is very accommodating and friendly, the food was better than expected for an all inclusive with numerous choices and well prepared and the grounds are well maintained. The dive staff is terrific as were the watersports staff and entertainment staff. The resort is located 5 minutes from the airport yet you never hear it. There is a great beach which is very mellow and relaxing or you can go to the far side of the resort to party at the swim up bar and hear music. I rarely go to all inclusives as I have found them to be crowded and not well maintained but this resort breaks all the stigmas of an all inclusive. I highly recommend Sandals Grenada.
Response from HP on Jan 10, 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

4/10 Poor

Victoria, Brooklyn

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasn’t prepared & if that’s how it always looks then it needs major upgrades because there’s countless stains. It seems as if the lower rate rooms area is neglected. The fountains on the lover’s lagoon side is filthy, the water it literally brown like waste but luckily there’s no smell (yet). Asking for my meat to be cooked medium well but kept getting it super well done at every restaurant, the gentlemen at a table beside us sent his steak back twice he kept smelling it after tasting it he spit it out. It took 2 days for them to restock our mini bar after asking the front desk twice. At the bar in the entertainment area I seen a server walking back & forth with a tray of drinks which caught my eye. I went over to ask her what they were & if I can have one when another bartender overtook her to take my drink order. Being as I didn’t know what I the drink was called I simply said “I seen she had a few drinks on her tray one was blue I was trying to ask her what it was I’ll wait until she’s free” the lady proceeded to just make a blue concoction then handed to me, before I could clear the bar she said to her coworker “she just come ask for a blue drink but don’t know the name” I didn’t catch the rest but it was very distasteful & disrespectful. A lot of the female staff were extremely gossipy and rude to the other guests as well. My boyfriend & I observed nothing but unprofessionalism our entire stay. They need a change in staff ASAP.
Response from DS on Dec 30, 2022
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2022

10/10 Excellent

Daian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was familiar with the Sandals brand and was glad to be able to stay in the Grenada resort. The prices are not cheap but you get what you pay for! All the staff were polite, helpful and friendly. What I really enjoyed was the quality of the food at the restaurants. All my previous all inclusive experiences had buffets so it was great to be able to have à la carte dining and 10 restaurants from which to choose. My favourite meal was at Butch's steakhouse (although booking was a requirement). The surf and turf with lobster tail and steak was delicious. However, there were plant based alternatives on all menus to cater for veggies. I was also glad to see a Caribbean restaurant and selections of Caribbean meals were available at many restaurants (since my first all inclusive experience in Jamaica in the late 1980s only had American food!) The rooms were spacious with fully stocked fridges and all the amenities you'd expect from a 5 star hotel. The ground were beautiful and well looked after with plenty of swimming pools. I'm now considering booking another Sandals holiday at the new resort opening soon in Dunn's River, Jamaica.
Response from Hugo Perez on Nov 14, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Kenia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2022
Response from Sara on Sep 27, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

8/10 Good

hector

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well I asked for beach front view and my room 1104 it wasn’t, it was rather pool view
Stayed 3 nights in Sep 2022
Response from Hugo Perez on Sep 7, 2022
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall.Best regards

10/10 Excellent

Winsley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, friendly, courteous,professional and hard working staff.
Stayed 4 nights in Aug 2022
Response from Hugo Perez on Sep 6, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

4/10 Poor

Zonelle

Stayed 3 nights in Aug 2022

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A perfect break from real life.
Stayed 6 nights in Aug 2022
Response from Sara on Aug 26, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

10/10 Excellent

Nileen, Las Vegas

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and island to visit. The staff on property are very friendly and the property very well maintained. Food at all restaurants was also excellent. Great experience with the tours on the island. The people of Grenada are very friendly and one of the safest and most beautiful island I’ve seen in the Caribbean. Definitely will be back again to both the island and resort.
Stayed 8 nights in Jul 2022
Response from Hugo Perez on Aug 9, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Lasiter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sandals gets 4 thumbs up!
This was hands down the nicest all inclusive resort we have ever stayed at. The grounds are amazing. The food was delicious (all of it). The drinks were good and made with brand name liquors. The staff was friendly. It was all great. I highly recommend Sandals.
Stayed 4 nights in Jul 2022
Response from Hugo Perez on Jul 15, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Tiwanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience staff friendly. Daily and evening entertainment. Food was good. Staff truly made my experience the best.
Stayed 5 nights in Jun 2022
Response from Sara on Jun 22, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Corinne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 5 nights in Jun 2022
Response from Hugo Perez on Jun 20, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Ludwick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place people food and weather
Stayed 6 nights in May 2022
Response from Hugo Perez on Jun 13, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think it needs more activities by both pools. I expected more dining options, just not enough restaurants.
Stayed 6 nights in May 2022
Response from Hugo Perez on Jun 13, 2022
Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am 40 and I have been staying away from sandals for years because I always thought it was for older people, I was dead wrong. This resort was lively, beautiful, and great service. I would highly recommend a room with a butler service but this resort was fantastic. The pool was awesome and I have been to many resorts over the past decade and this is one of only a few that kept me engaged and entertained.
Stayed 4 nights in Apr 2022
Response from Hugo Perez on Apr 26, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Kenny D.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Need better entertainment. Same shows every night. Need more things to do during the day at the pool. Foam party was fun. Should do more things like that. Later shows also. Always interferred with dinner. No gym?
Stayed 7 nights in Apr 2022
Response from Hugo Perez on May 9, 2022
Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

NOREEN, Malverne

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It’s great but they need to update their AC.
Stayed 4 nights in Apr 2022
Response from Hugo Perez on Apr 18, 2022
Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

6/10 Okay

Joelle, Boynton Beach

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Atmosphere and location were phenomenal. Food was, for the most, very good. Drinks were extremely watered down, had to buy my own outside the resort. Staff was mainly rude with a few great people mixed in. Excursions were ridiculously overpriced, I suggest booking without the use of Sandals. Grounds were kept pretty much immaculate.
Stayed 7 nights in Nov 2021
Response from Hugo Perez on Dec 2, 2021
Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Kind regards

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Sandals experience
Romantic getaway in Grenada. Three of the ten restaurants were excellent. All the others were decent. Landscaping was beautiful and well maintained, however weed whacking and bug spraying took place very early in the morning and woke us up at 6:30am. Entertainment was really good and enough activities if you want to do more than just sunbathe.
Stayed 6 nights in Nov 2021
Response from Hugo Perez on Nov 29, 2021
Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Kind regards

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time! Beautiful water and delicious dinners.
Stayed 4 nights in Sep 2021
Response from Hugo Perez on Sep 17, 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Expedia & Sandals - WORST customer service ever! Me and my husband booked our honeymoon to sandals Grenada through Expedia , 2 weeks before our honeymoon, Sandals Grenada emailed us and said that they will no be letting us into the country due to COVID-19. Expedia has not helped us in any way, shape or form to help us navigate through this major inconvenience and refuses to cancel our trip even though we are banned from visiting the country. Every time we called Expedia, the people were outright nasty and disrespectful to us. Expedia did not offer us anything for this horrible experience with our honeymoon.Also, Expedia agents are all working remotely across the country and our phone calls with the agents have been “dropping”. We will NEVER book anything through Expedia & Sandals EVER again and will never recommend to our family, friends and co workers. The grief Expedia gave us has tainted our honeymoon and now we are unable to go on a honeymoon. We spent the weeks after our wedding running in circles between Expedia and Sandals. The worst customer service, this has been brought to the attention of the better business bureau and I am going to contact channel 5 & 7 news about our experience with booking a “5 star resort” through Expedia.
Stayed 6 nights in Aug 2021
Response from Hugo Perez on Aug 19, 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradise
Stayed 3 nights in Jul 2021
Response from Hugo Perez on Jul 8, 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021
Response from Hugo Perez on Aug 10, 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was friendly and helpful throughout the stay and the facilities are well maintained. The resort does well to keep guests engaged and entertained each day. Overall, we thoroughly enjoyed our recent stay and would recommend this resort to future travelers.
Stayed 4 nights in Nov 2019
Response from Hugo Perez on Nov 11, 2019
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning location, with excellent staff. Snorkeling in the bay was great too. Fantastic holiday.
Stayed 7 nights in Sep 2019
Response from Hugo Perez on Oct 7, 2019
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Dayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breath Taking, Relaxing and Best Ever
Sandals Grenada was no less than AMAZING!! We stayed in the Lover's Lagoon and it was perfect. Large Room and only a 5-7 walk to the beach, 2 minute walk to the Swim Up Pool. The Food was out-standing, especially Soy and Butch's. The people were even more amazing, very friendly and always willing to help, smile and say Hello! We loved it so much we are already planning on going back in 2020!! The beach was small but perfect for us. Not a lot of waves which is perfect for snorkling! For a tour of the Island, I recommend Stanly from J&J. He is very informed about the island and is well known around the island. He will custom a tour just for you!
Beach
Beadh
Lover's Lagoon
Pool
Stayed 5 nights in Sep 2019
Response from Hugo Perez on Oct 3, 2019
Hello Dayne! Thank you very much for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2019
Response from Jessica on Sep 23, 2019
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Verified traveler

Stayed 4 nights in Sep 2019
Response from Jessica on Sep 20, 2019
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 1st time at a Sandals resort it was an overall wonderful experience. The staff was attentive and friendly. The food needs improvement, meaning we travel to experience Caribbean/local foods, there were too many America food options. Same "Americanized" issue with the music, we came to the islands/Caribbean to listen to local Caribbean music, if we wanted to hear American radio songs we would've stayed home. Also more islands juices/flavors needed in the resort, such flacors as sorrel, mauby, seamoss, passionfruit, guava, etc.
Stayed 6 nights in Jul 2019
Response from Hugo Perez on Jul 29, 2019
Good Day Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was different to anything i had experienced before. The staff made you feel welcome and went out of their way to fulfill any request to make sure the stay was enjoyable. The food was amazing and there was a variety of dining options.
Stayed 5 nights in Jul 2019
Response from Hugo Perez on Jul 22, 2019
Good Day! Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

4/10 Poor

Rafael

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We arrived and my reservation could not be found (staff mixed up my name). Our first lunch at Neptunes was horrible. Mahi seemed like compressed fish, our room's AC began leaking water to the floor after the first night and management did not have the courtesy to change us to another room even though they had avaiability for an upgrade. 3 days later, the AC was fixed. Service was slow everywhere in the property in bringing drinks by the pool and ocean side. We had to be firm regarding making reservations to their Steakhouse/ Butch's and Japanese restaurant/ Kimonos because they saud they were booked until Saturday (we arrived Monday and were departing Saturday).
Stayed 4 nights in May 2019
Response from Hugo Perez on Jun 17, 2019
Good Day Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT RESORT FOR COUPLES
EXCELLENT SERVICE
Stayed 3 nights in Mar 2019
Response from Hugo Perez on Mar 26, 2019
Good Day Thank you for your feedback! We thrive in creating the best experience for our guests and are glad you have enjoyed your stay.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Hugo Perez on Mar 21, 2019
Thank you for your feedback! Have a great day.