Ratings based on 248 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from AR

Hotel close to mall

Posted Jul 8, 2014
My experience was average because I stayed three nights and house keeping never changed our sheets on bed....:-(
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Posted Jun 23, 2014
Great overall place to stay. Everything was clean, all staff was very friendly. Great location for all activities.. Round house bar breakfast buffet was fabulous!!
5 out of 5
Recommended
for Everyone
by Mary from Knoxville, IA

Very nice hotel and awesome staff!

Posted Jun 16, 2014
Pros: Amazing staff, clean hotel, well..everything!
Cons: No suggestions.....
Location: Did not use this service.
We met our cousins from Texas here at this hotel before heading for a cruise. The staff was very supportive and assisted us with transportation to the port and allowed us to park in their lot for the week that we were gone for FREE! Yes, FREE! We had 4 vehicles total and would have spent over $400.00 in parking fees. They even called us a cab service and arranged for all 18 of us to travel to the port together for a cost of...ready for this....$25.00 for each suburban. We had 3 suburbans and spent $75.00 each way, only costing us $150.00 instead of over $400.00 for parking. They were amazing our entire stay there. We will definitely return our next trip to New Orleans, LA. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma City

Went on vacation

Posted May 6, 2014
Pros: The structure - everything quickly accessible. The staff was very accommodating and friendly.
Cons: Some of the equipment is getting old - elevators, in-room fridge, showers.
Location: Right off the highway as you cross the bridge. Pharmacy, mall, restaurants
Loved the location and the ease to the Quarter plus any necessities you may need are all around the hotel. The staff was awesome and the ease of access to the safety deposit boxes was great. The A/C was perfect. Overall a very pleasant stay and the prices were perfect for that area. I will go back.
3 out of 5
by A verified traveler

Extra Charges

Posted Apr 30, 2014
The hotel was 'ok' to stay in. The beds were decent, shower wasn't that great for the money. Biggest issue I had was finding an extra charge on my VISA after I checked out. I originally booked and paid through Expedia, which was fine but new charges were charged to the VISA I left with the front desk....and I am still fighting the battle.
2 out of 5
by T from Minneapolis

How disappoining

Posted Apr 15, 2014
Pros: Space in room and quiet
Cons: EVERYTHING!
Location: By highway, nothing to do nearby, need transportation to go anywhere.
The king non smoking we booked for 4 nights was very quiet and spacious, but that is about extent of promised comfort. Peeling bubbles off the ceiling, pulled carpeting and exposed staples, the first red flags.Twice, the room was serviced and floors, vanity, sink and tub were not cleaned at all. Vanity items were not replenished. Once we did not even have bath towels -dirty or clean: we called front desk at 8:30am, asked for some new ones and at 9 we had to call again as none had showed up with them. They apologized and said they were on the way, did not arrive until 9:30, delaying our schedule. One morning we left at 9 and returned at 3:30 for resting and showering before going out again, and our room was not yet serviced. Decided to go wait by the pool until it was done. That is when we saw the beauty of it, two roaches and candy wrappers floating in it! And don't even think about using their Round Table Restaurant: the bacon and sausages in the buffet were black with overcooking and sitting there. We then got the skillet: ONLY potatoes and just a few microscopic pieces of the promised veggies and meats in it. We ordered mimosas with our breakfast:waitress came back only with one, they ran out of champagne, and they used a cheap, nasty and flat kind. The cab they called for us did not run its meter, once we realized we got off and he charged us twice as much other drivers have to cover the same distance.When we told the front desk, they shrugged shoulders, with no apologies
4 out of 5
Recommended
for Everyone
by Linda from Ohio

Nice distance from the cruise port.

Posted Apr 8, 2014
Pros: Very clean and we could leave our car parked there during our cruise.
Cons: When reserving two or more rooms to have them in the same area.
It was a bit difficult to drive to because of all the over and under passes. The rooms were nice and very clean. We would stay there again. I reserved 3 rooms 3 months in advance for our family. I was dissappointed that the rooms weren't even on the same floor. The lobby folks were very helpful and friendly.
4 out of 5
Recommended
for Students
by Patrick from Florida

Nice hotel pretty close to downtown.

Posted Apr 7, 2014
Pros: The staff was excellent. There was a problem with our reservation and they took care of it immediately and professionally.
Location: This hotel was pretty close to Downtown, ~$20 cab ride and significantly cheaper than staying downtown.
This Holiday Inn was okay. Our reservation was there and waiting with no problems, the room was clean, it wasn't all that noisy, and there was plenty of parking. The attached restaurant was okay, had a few drinks there one of the nights. I never ate breakfast here so I can't comment to that.
5 out of 5
Recommended
for Everyone
by The Boss from Monroe,La

Been very nice.

Posted Apr 7, 2014
Well worth the drive down to stay in a nice clean hotel.
5 out of 5
Recommended
for Everyone
by Mikayla from Honolulu, HI

Excellent overall experience

Posted Apr 2, 2014
Pros: The location was great, the service and staff were very friendly, the room was comfortable, spacious and clean, free parking.
Cons: Perhaps offering complimentary breakfast service like other hotels.
Location: Bourbon Street, French Quarters, Riverwalk Mall, Oakwood Mall
My boyfriend and I are a young adult couple and we visited New Orleans for my birthday. This hotel is just outside of downtown New Orleans ... Only about a 20 dollar cab fee to Bourbon Street. The staff is extremely friendly and very helpful. We're from Hawai'i but he goes to school in Mississippi; we left after his classes that day and arrived closer to 9 PM and there was no trouble at all with our late check-in. Parking is free--awesome and unheard of in Waikiki! The room was extremely spacious, very clean, and the bed was very, very comfortable. We were both very impressed. The view was okay but it probably just depends on the location of your room. Checking in and out was very simple. The concierge was able to call a cab for us for our night out. The only issue we had was finding a taxi to take us back from Bourbon to the hotel, as most cabs don't like to leave the downtown area/get on the highway. United Cab was one of the few willing to do so.