Suite, 1 King Bed with Sofa bed, Non Smoking | 1 bedroom, premium bedding, in-room safe, desk

Reviews of Comfort Suites McDonough Atlanta South

2.5 out of 5
Comfort Suites McDonough Atlanta South
64 Highway 81 W. at Exit 218, McDonough, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 490 out of 835 reviews" "
Rating 8 - Good. 194 out of 835 reviews" "
Rating 6 - Okay. 72 out of 835 reviews" "
Rating 4 - Poor. 35 out of 835 reviews" "
Rating 2 - Terrible. 44 out of 835 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay. I would recommend this location if you want good service, clean rooms and very nice staff who make you feel welcome.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 28, 2024
Hi Stephanie! Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and that our staff made you feel welcome. Providing excellent service and maintaining clean rooms are top priorities for us, and we're glad to know that we met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back in the future! If you have any further comments or suggestions, feel free to let us know. We're always here to assist you.

2/10 Terrible

eric

Disliked: Staff & service, property conditions & facilities
Staff was rude and coffee was out due to staff losing the key.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 27, 2024
Hi Eric! Thank you for sharing your experience with us. We're sorry to hear about the issues you encountered with the staff and the coffee availability. Your feedback is valuable, and we apologize for any inconvenience caused. We'll make sure to pass along your comments to the hotel management for their review. If there's anything else you'd like to address or if you have any further concerns, please feel free to let us know. We're here to assist you!

6/10 Okay

Amanda

Traveled with family and small children, Business traveler
Disliked: Property conditions & facilities
My family and I stayed here last night. When checking in, they were apparently close to capacity and had double booked our room. Thats not the issue, The issue was that she said out loud our room number which is a security breach. There were two other men at the front desk checking in. I know this may go over many heads but this was a security risk, especially if I were traveling by myself. In other news, there was no hot water in our room. That needs to be addressed.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 27, 2024
Hi Amanda! Thank you for sharing your experience with us. We're sorry to hear about the security breach and the lack of hot water in your room. Your feedback is important, and we apologize for any inconvenience caused. We'll make sure to pass along your comments to the hotel management for their review and to address the issues promptly. If there's anything else you'd like to address or if you have any further concerns, please feel free to let us know. We're here to assist you!

2/10 Terrible

Jazmine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Would like to know more about your stay, as we strive for customer satisfaction and use feedback to improve guests stays. Please contact the hotel directly and ask for Kim.

6/10 Okay

Jess

Traveled with family and small children, Business traveler, Traveled with family
It smelled wierd and they were understaffed.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 3, 2024
Good morning, on behalf of the hotel and staff we apologize for not exceeding your expectations, I am interested to know more about your experience as we stive for guest satisfaction, the hotel is currently not under staffed, could you please contact the hotel directly and ask for Kim, so that I can look into your concern. Thank you for taking the time to review our property as we use feedback to improve overall guest satisfaction.

10/10 Excellent

terrie

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello terrie,We are thrilled to hear you had a wonderful experience at our hotel! If you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back soon!

10/10 Excellent

Angela

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Angela,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 21, 2024
Hi Mark! We truly appreciate your perfect rating of 5 out of 5! It's wonderful to know that you enjoyed every aspect of your stay at Comfort Suites McDonough Atlanta South. Your feedback motivates us to continue delivering exceptional hospitality to all our guests. Thank you for choosing us, and we look forward to hosting you again soon.

10/10 Excellent

Sharon

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 15, 2024
Hi Sharon! Thank you sincerely for choosing Comfort Suites McDonough Atlanta South for your recent stay and for awarding us a perfect 5 out of 5 rating! We are thrilled to learn that you had such an exceptional experience with us. Your satisfaction is our top priority, and it's wonderful to know that we were able to meet your expectations. We truly appreciate your kind words and positive feedback. If there are any specific aspects of your stay that you particularly enjoyed or if there is anything we can do to make your next visit even better, please don't hesitate to let us know. We are always here to ensure your stay with us is nothing short of exceptional. Once again, thank you for your glowing review. We look forward to welcoming you back to Comfort Suites McDonough Atlanta South for another outstanding stay in the future.

6/10 Okay

Philana

Traveled with group
Liked: Cleanliness
Sounds like I’m picking but half full shampoo bottles, dirty remote control, and a cold shower! Price a bit much for what it is.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 9, 2024
Hi Philana! We appreciate your feedback and apologize for the issues you experienced during your stay. It's important to us that our guests have a comfortable and enjoyable experience, and we're sorry that we fell short of your expectations. We'll address the issues you mentioned with our housekeeping and maintenance teams to ensure that they are properly addressed. Your comments help us improve, and we hope you'll consider staying with us again in the future so we can provide you with a better experience. If you have any further concerns or feedback, please don't hesitate to reach out to us.

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at front desk was very helpful by getting a room change for us
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Feb 8, 2024
Hi Alan! We're delighted to hear that our front desk team was able to assist you promptly and efficiently during your stay! Providing excellent service and ensuring our guests' comfort is always our top priority. Thank you for recognizing our efforts, and we hope to welcome you back for another fantastic stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

8/10 Good

Taffy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 30, 2024
Hi Taffy! Thank you for choosing to stay with us at Comfort Suites McDonough Atlanta South and for taking the time to provide us with your feedback. We appreciate your honest rating of 4 out of 5 and for sharing your experience with us. While we are pleased to hear that your overall stay was positive, we regret if there were any aspects that did not meet your expectations fully. Your feedback is essential to us as we strive to continually improve and provide exceptional experiences for our guests. If there are specific areas where you feel we could have done better, we would greatly appreciate hearing from you. Your insights will help us identify areas for improvement and ensure that we meet the expectations of all our guests. Thank you for choosing Comfort Suites McDonough Atlanta South. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

8/10 Good

tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 23, 2024
Hi Tammy! Thank you for providing your feedback and giving us a 4 out of 5 rating. We appreciate your honesty. We're glad to see that you had a positive experience overall, and your insights are valuable to us. If there are specific areas where we can improve or if there's anything that stood out to you, please feel free to share more details. We hope to welcome you back for another stay in the future and continue to enhance your experience.

4/10 Poor

Christopher

Stayed 5 nights in Jan 2024
Response from Guest Relations Management on Feb 9, 2024
Hi Christopher! Thank you for sharing your feedback following your recent stay. We appreciate your honesty in rating us 2 out of 5. We regret to hear that your experience with us did not meet your expectations fully. Please know that your satisfaction is of the utmost importance to us, and we take your comments seriously. We would like to learn more about your specific concerns so that we can address them promptly and improve our services for future guests. If you would be willing to provide additional details about your stay, we invite you to reach out to us directly. Your insights will help us identify areas for improvement and ensure that we deliver a better experience for all our guests. Once again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 Okay

Talisha

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 18, 2024
Hi Talisha! Thank you for taking the time to provide your feedback, and we appreciate your 3 out of 5 rating. We're sorry to hear that your experience didn't meet your expectations entirely. Your feedback is important to us, and we would like to learn more about any specific areas where we can improve. If there are aspects of your stay that you feel could have been better, please feel free to share more details with us. We value your input and hope to have the opportunity to address any concerns and provide you with an enhanced experience in the future.

8/10 Good

Melvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 15, 2024
Hi Melvin! Thank you for choosing Comfort Suites McDonough Atlanta South for your recent stay and for sharing your feedback. We're delighted to hear that you found our pricing to be great. Your satisfaction with our pricing is truly appreciated, and we are glad to have met your expectations in this regard. We constantly strive to offer competitive rates to ensure our guests enjoy not only a comfortable stay but also great value for their money. If there's anything specific you enjoyed about our pricing or if you have any additional comments, please feel free to share. We value your feedback, and it helps us continue to provide the best possible experience for our guests. We hope to welcome you back to Comfort Suites McDonough Atlanta South on your next visit to the area. Thank you again for choosing us for your accommodation needs.

10/10 Excellent

Reeshemah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 11, 2024
Hi Resshemah! Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to receive your perfect 5 out of 5 rating and are delighted to hear that your experience was perfect. If there's anything specific that stood out during your stay that you'd like to share or any preferences you have for future visits, please feel free to let us know. Safe travels and thank you for choosing our hotel!

10/10 Excellent

Reeshemah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 11, 2024
Hi Resshemah! We appreciate your positive feedback about your recent stay with us. It's wonderful to hear that you found your experience to be perfect, and we're delighted that we could contribute to a positive and enjoyable stay. If there's anything specific you would like to highlight or any suggestions for improvement, please feel free to share. We look forward to welcoming you back on your future travels.

2/10 Terrible

Dolores

Stayed 9 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Dolores, We're sorry to hear that you did not have a pleasant experience during your stay with us. We would greatly appreciate it if you could reach out to our hotel directly so we can address any specific concerns you may have had. We value all feedback from our guests and strive to provide the best possible experience.

2/10 Terrible

Ted

Traveled with family and small children
Disliked: Amenities
1. The night check in lady was rude and arrogant. 2. I booked a suite for 6 occupants however I was told they only stock the room with 4 towels and 4 wash cloths and the night check in person told me she couldn’t give me any more. 3. The room bathroom sink did not drain so no one could fix it so the night person offered us a King room in which I said it still won’t work for 6 occupants. 4. I was later offered to trade for another 2 queen room that was not occupied yet. This was ok. 5. There was no hair dryer in the bathroom. There is always a dryer in every hotel I’ve stayed in since I was 3 yrs old. Why would there be none here? 6. The water was only luke warm in the shower and varied between warm and cold when it was on. 7. The free breakfast offered dry packs of oatmeal and cereal but there was no milk and no one around to ask about it. The orange juice machine was out of juice and the decaf coffee machine was broken. 8. The exterior emergency exit door was forever unlocked providing easy access to the building 24 hours all day. This says a lot about concern for guests security. 9. The pull out sofa bed floor under it was not swept and there were many stains in the rooms carpeting. 10. The television did not work to show any channels like the antenna was not connect something. 11. The elevator hallway buttons plate was loose and possibly falling out on the 2 floor elevator hallway panel. I would never recommend this particular Comfort Suites to any one
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Feb 1, 2024
Hi Ted! We sincerely apologize for the numerous issues you encountered during your stay with us. These include rude staff behavior, insufficient amenities, maintenance issues, cleanliness concerns, breakfast shortcomings, security lapses, and malfunctioning facilities. Your experience fell far below our usual standards, and we deeply regret the inconvenience and frustration these have caused you. We take your feedback seriously and will address each issue promptly to ensure a much-improved experience for our guests in the future. We hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
.
Response from Manager on Feb 10, 2024
Hello Carol,Thank you for taking the time to provide feedback on your recent stay. We apologize for any inconveniences you may have experienced during your visit. We appreciate your comments and will use them to improve our services to ensure a better experience for future guests.

10/10 Excellent

Takashi

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 3, 2024
Hi Takashi! Thank you for choosing to stay with us, and for the outstanding 5 out of 5 rating! We're delighted that you had a wonderful experience. Your positive feedback is truly appreciated, and it motivates our team to continue delivering exceptional service. If there's anything specific you enjoyed about your stay or any suggestions for making future visits even better, we'd love to hear from you. We look forward to hosting you again for another fantastic stay.

10/10 Excellent

Leshae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant experience, clean, and friendly staff.
Stayed 5 nights in Dec 2023
Response from Manager on Dec 31, 2023
Hello Leshae,Thank you for sharing your pleasant experience at our hotel! We take pride in maintaining clean facilities and providing friendly service. It was our pleasure to have you as our guest. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Reeshemah

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here quite often.
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 30, 2023
Hi Reeshemah! Thank you for your perfect rating and your continued loyalty. We appreciate your choice to stay with us regularly, and it's always a pleasure to host you. If there are specific aspects or features you particularly enjoy during your stays, or if there's anything we can do to make your future visits even more enjoyable, please feel free to let us know. We look forward to welcoming you back for another excellent stay in the near future.

6/10 Okay

Annette

Traveled with family
Liked: Amenities
-
Stayed 3 nights in Dec 2023
Response from Guest Relations Management on Dec 30, 2023
Hi Annette! Thank you for sharing your feedback, and for giving us a rating of 3 out of 5. We appreciate your honest evaluation and are keen to learn more about your experience. If there are specific aspects that you think we could improve upon or any comments you'd like to share, please feel free to provide more details. Your input is important, and we are committed to making every guest's stay exceptional. We hope to have the opportunity to better meet your expectations on your next visit.

10/10 Excellent

Marcia

Traveled with partner
Check in was quick and room is large and clean.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 28, 2023
Hi Marcia! Thank you for your perfect rating and positive feedback! We're delighted to hear that your check-in was quick and that you found your room to be large and clean. Providing efficient service and a comfortable environment are top priorities for us. We appreciate your support and look forward to welcoming you back for another excellent stay in the future.

6/10 Okay

KENNETH

Location
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 28, 2023
Hi Kenneth! Thank you for sharing your feedback with us. We appreciate your comment about the location. If there are specific aspects of your stay that you feel could be improved or if there's anything else you'd like to share, please feel free to provide additional details. Your input is important to us, and we hope to have the opportunity to enhance your experience in the future.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 28, 2023
Hi Jennifer! Thank you for taking the time to provide feedback on your recent stay, and for giving us a rating of 4 out of 5. We're pleased to see that your experience was positive overall. Your input is valuable to us, and we'd love to know more about what aspects of your stay stood out and if there are any areas where we can improve. If you have specific comments or suggestions, please feel free to share. We appreciate your support and look forward to the opportunity to enhance your experience on your next visit.

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 28, 2023
Hi Timothy! Wow! Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that your experience exceeded expectations. Your satisfaction is our top priority, and we're delighted to have contributed to a memorable stay. If there's anything specific you loved or any suggestions for making your next visit even better, we'd love to know. We look forward to welcoming you back for another outstanding stay.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 28, 2023
Hi Janet! Thank you for choosing to stay with us, and for the outstanding 5 out of 5 rating! We're thrilled that you had a wonderful experience. Your positive feedback is truly appreciated, and it motivates our team to continue delivering exceptional service. If there's anything specific you enjoyed about your stay or any suggestions for making future visits even better, we'd love to hear from you. We look forward to hosting you again for another fantastic stay.

8/10 Good

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 25, 2023
Hi Justin! We appreciate your feedback and the 8 out of 10 rating you gave us for your recent stay. It's great to see that you had a positive experience. Your input is valuable, and we're interested in learning more about what aspects of your stay contributed to your satisfaction. If there are specific comments or suggestions you'd like to provide, please feel free to share. We're committed to continuous improvement and look forward to the opportunity to welcome you back for an enhanced experience.

8/10 Good

Angel

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Visiting Georgia
Good overall, a little dissappointed with the lack of hot water and our A/C did not work.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 24, 2023
Hello Angel,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the hot water and A/C during your stay. Our team strives to provide the best possible experience for our guests, and we regret falling short in this instance. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Camden

Liked: Amenities
Stayed 9 nights in Dec 2023
Response from Manager on Dec 24, 2023
Hello Camden,We're thrilled to hear that you had a fantastic experience at our hotel! Thank you for choosing us as your accommodation and we hope to welcome you back in the future for another exceptional stay.

2/10 Terrible

Nickole

Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hot water didn’t work, toilet ran heard other guest arguing. Staff didn’t care about concerns we had.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Good afternoon, I apologize we did not meet your expectations during your stay, unfortunately this is the first we're hearing of your concerns, I will make sure to pass this information along to our maintenance department so they can be properly addressed. Thank you for choosing to stay at Comfort Suites of McDonough.

10/10 Excellent

nicosie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 19, 2023
Hi Nicosie! A sincere thank you for your perfect 5 out of 5 rating! We're delighted to know that your stay at Comfort Suites McDonough Atlanta South surpassed expectations. Your positive feedback is truly appreciated, and we're eager to hear more about the specific aspects of your visit that contributed to your satisfaction. Understanding what resonated with you helps us continue delivering outstanding service. Thank you for choosing Comfort Suites McDonough Atlanta South. We can't wait to welcome you back for another exceptional stay.

10/10 Excellent

Reeshemah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 19, 2023
Hi Reeshemah! Thank you for choosing to stay with us at Comfort Suites McDonough Atlanta South, and for taking the time to share your positive feedback! We are delighted to hear that you found everything to your liking during your visit. Our team is committed to providing exceptional service and creating a comfortable environment for our guests, and it's always rewarding to know when we've succeeded. Your kind words inspire and motivate us to continue delivering the best possible experiences. If there is anything specific you loved about your stay or if you have any suggestions for improvement, we would love to hear more. Your insights are valuable to us as we strive to exceed guest expectations. Once again, thank you for your glowing review, and we look forward to welcoming you back to Comfort Suites McDonough Atlanta South for another excellent stay.

10/10 Excellent

Jacquela

Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 19, 2023
Hi Jacquela! Heartfelt thank you for awarding us a perfect 5 out of 5! We're delighted to learn that your stay at Comfort Suites McDonough Atlanta South was an outstanding experience. Your positive feedback means the world to us. If there are specific highlights of your stay or any elements that stood out and contributed to your satisfaction, we would love to hear more about them. We're already looking forward to the pleasure of hosting you again for another remarkable stay.

8/10 Good

Elliott, Roselle

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from Guest Relations Management on Dec 19, 2023
Hi Elliott! Thank you for your thoughtful 4 out of 5 rating. Your feedback is important to us, and we appreciate you taking the time to share your experience at Comfort Suites McDonough Atlanta South. We'd love to know more about what aspects of your stay you enjoyed or if there are any areas where you think we can improve. Your insights help us continually enhance our services. We value your support and hope to have the opportunity to host you again for an even better experience.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied with the room.
Stayed 1 night in Oct 2023
Response from Manager on Dec 17, 2023
Hello Terry,Thank you for sharing your positive feedback about your room with us. We are thrilled to hear that you had a satisfactory experience during your stay. We hope to welcome you back in the future for another enjoyable visit.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was recently totally upgraded. the vehicle traffic around the property is absolutely terrible!
Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Hello Steven,We appreciate your feedback regarding our recent upgrades. We apologize for any inconvenience caused by the vehicle traffic around our property. Please note that traffic patterns can vary, and we are continually working to improve the overall guest experience. Thank you for bringing this to our attention.

10/10 Excellent

David

Business traveler
Very clean, great breakfast… real eggs. Staff very friendly and helpful
Stayed 4 nights in Dec 2023
Response from Guest Relations Management on Dec 14, 2023
Hi David! Thank you for your fantastic 5-star review and for choosing to stay with us at Comfort Suites McDonough Atlanta South! We're thrilled to hear that you found our hotel very clean and enjoyed our breakfast offerings, including the authentic and quality eggs. Our team works hard to ensure a friendly and helpful atmosphere, and we're delighted that it made a positive impression on you. Your feedback is greatly appreciated, and we hope to have the pleasure of hosting you again for another wonderful stay in the future.

10/10 Excellent

Lakeitras

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time. The check in process was really smooth. Ebony took good care of us. We arrived really late and she worked it out. I was most impressed about the condition of the room. Very clean, spacious, and the location is right next to tons of shopping. I highly recommend this hotel if there is any doubt.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 12, 2023
Hi Lakeitras! Thank you for choosing to stay with us and for sharing your fantastic experience! We are delighted to hear that your first time with us was a positive one. We appreciate your kind words about Ebony and the smooth check-in process. Providing excellent service is our priority, and it's wonderful to know that Ebony took good care of you, especially considering your late arrival. Your compliments on the cleanliness, spaciousness, and convenient location of the room are truly appreciated. We strive to provide a comfortable and enjoyable experience for all our guests. We are grateful for your recommendation, and we look forward to welcoming you back on your future visits.

10/10 Excellent

TESA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 12, 2023
Hi Tesa! Thank you sincerely for your perfect 5 out of 5 rating! We're absolutely thrilled to hear that you had an outstanding experience during your stay with us. Your feedback is immensely appreciated, and we're delighted to know that we met or exceeded your expectations. If there are specific aspects of your visit that stood out or if there's anything we can do to make your next stay even more enjoyable, please let us know. We appreciate your support and look forward to welcoming you back for another fantastic stay.

2/10 Terrible

Anthony

Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 12, 2023
Hi Anthony! Thank you for sharing your feedback, although we regret to see your 2 out of 10 rating. Your experience is important to us, and we would like to understand more about what led to this rating. We apologize for any shortcomings you may have encountered, and we would appreciate the opportunity to learn from your experience. If you could provide more details or suggestions, it would assist us in making necessary improvements. We value your input and hope to have the chance to make amends during your next visit.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 10, 2023
Hello Karen,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a fantastic experience with us. Should you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Leila

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at this property. I had to book the last minute and they were able to accommodate me and my family. The breakfast was really good in the morning.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 7, 2023
Hi Leila! Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted that we could accommodate you and your family last minute and that you enjoyed our breakfast offerings. Ensuring a positive and convenient stay for our guests, especially during last-minute bookings, is important to us. We're pleased to hear that our breakfast met your expectations. If there's anything else specific you loved about your stay or any suggestions you have for us to enhance your experience further, please feel free to share. We look forward to welcoming you and your family back for another stay in the future.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 7, 2023
Hi Dave! Thank you so much for your perfect rating of 10 out of 10! We are absolutely delighted to hear that you had an exceptional experience during your stay with us. Your positive feedback is a tremendous source of motivation for our team. If there were specific highlights or aspects of your visit that stood out, we'd love to hear more about them. Thank you for choosing us and we can't wait to welcome you back for another outstanding stay.

6/10 Okay

Raymond

Traveled with family
Disliked: Cleanliness
Maybe again maybe not
It was ok great location for my purpose. We left for a while and came back No room service was provided same towels was still there.
Stayed 2 nights in Nov 2023
Response from Manager on Dec 3, 2023
Hello Raymond,Thank you for choosing our hotel for your stay and for highlighting our convenient location. We apologize for any inconvenience you experienced during your stay, as we strive to provide excellent service. We appreciate your feedback regarding the housekeeping issue and will address it with our team to ensure a better experience for future guests.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Nov 2023
Response from Guest Relations Management on Nov 30, 2023
Hi Angela! Thank you for choosing to stay with us and for taking the time to share your positive feedback regarding our location. We're delighted to hear that our hotel's location met your needs. If you have any specific comments or suggestions you'd like to share about your stay, please feel free to let us know. We appreciate your kind words and look forward to welcoming you back for another excellent stay.

10/10 Excellent

Willie R

Stayed 1 night in Nov 2023
Response from Guest Relations Management on Dec 19, 2023
Hi Willie! A sincere thank you for your perfect 5 out of 5 rating! We're delighted to know that your stay at Comfort Suites McDonough Atlanta South exceeded your expectations. Your positive feedback is truly appreciated, and we're eager to hear more about the specific aspects of your visit that contributed to your satisfaction. Understanding what resonated with you helps us continue delivering outstanding service. Thank you for choosing Comfort Suites McDonough Atlanta South. We can't wait to welcome you back for another exceptional stay.