Executive Room | In-room safe, desk, laptop workspace, blackout drapes

Reviews of City Hotel Groningen

3 out of 5
City Hotel Groningen
Gedempte Kattendiep 25, Groningen

Reviews

8.4

Very Good

Rating 10 - Excellent. 315 out of 919 reviews" "
Rating 8 - Good. 484 out of 919 reviews" "
Rating 6 - Okay. 96 out of 919 reviews" "
Rating 4 - Poor. 17 out of 919 reviews" "
Rating 2 - Terrible. 7 out of 919 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

René

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay. Everything in the city center is within walking distance.
Stayed 1 night in Jan 2024
Response from Niels van den Bosch on Feb 1, 2024
Dear René,Thanks for the splendid review. The location of the hotel is one we're particularly proud of. Being centrally located gives our guests great access to the city and beyond. We strive to offer top-notch service and comfort for all of our guests. Hopefully we will have the pleasure to welcome you back very soon for another memorable stay!Best regards, Niels van den Bosch - General Manager

10/10 Excellent

Rene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renting a bike is great!
Stayed 1 night in Jan 2024
Response from Niels van den Bosch on Jan 28, 2024
Dear Rene,What a pleasure to read that you enjoyed your stay with us, reading this genuinely put a smile on our face!It was a pleasure for us to host you in our hotel and we are genuinely looking forward to welcome you back.Best regards, Niels van den Bosch - General Manager

8/10 Good

yasmin

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Niels van den Bosch on Jan 14, 2024
Dear Yasmin, Thank you for staying with us. We are glad to hear that overall your experience was so positive. We will strive to deliver great experiences consistently!Best regards, Niels van den Bosch - General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely but some room for improvement
Hotel location is great, the breakfast was fine too although as a Ceoliac it was a little limited but i didn't starve ! Room was spacious and clean but lighting was poor given the colour scheme was very black. bed was comfy but bathroom smelled a lot of sewerage. DO NOT get a room on the street side if you are a light sleeper like i am as you will get very little sleep with the noise. Room was cold even with the heating on for 3 hrs and very noisy - shame these little things were like they were because the staff are super friendly and professional throughout the hotel and very polite and mannerly.
Stayed 2 nights in Nov 2023
Response from Niels van den Bosch on Nov 21, 2023
Best,Thank you for visiting us! We appreciate your feedback, as this will give us the opportunity to learn from your experiences and make improvements where possible. Gladly you were able to enjoy our location to the fullest and explore and enjoy the many sights our beautiful city has to offer. We hope we get the pleasure of serving you again.Best regards,Niels van den Bosch - General Manager

10/10 Excellent

Alex

Stayed 2 nights in Oct 2023
Response from Niels van den Bosch on Nov 4, 2023
Beste Alex,Namens het hele team willen wij u bedanken voor het achterlaten van deze geweldige review! Wij zijn erg blij om te lezen dat u een fijn verblijf heeft gehad.Met vriendelijke groeten,Niels van den Bosch - General Manager

10/10 Excellent

Vijay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent in a good location
Stayed 1 night in Sep 2023
Response from Niels on Sep 26, 2023
Dear Vijay,What a great review! Thank you so much for taking the time to inform future guests by sharing your feedback and stay at City hotel Groningen.It was a pleasure for us to host you in our hotel and we are genuinely looking forward to welcome you back.Best regards,Niels - General Manager

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and breakfast!
We were very pleased with our stay at City Hotel Groningen. The staff was super friendly and helpful. The room was clean and the bathroom quite large. The breakfast was fantastic. The best hotel buffet breakfast we have ever had. My only request would be to put a sheet on the bed under the duvet. The duvet was extremely warm and in summer we found it too warm. Otherwise no complaints whatsoever. Would definitely recommend staying here.
Stayed 5 nights in Aug 2023
Response from Barbara on Aug 29, 2023
Dear Monique,Thank you for your visit to our hotel and ofcourse for leaving this pleasant review. This makes us very happy. We hope to welcome you again, have a great day! Best regards,Barbara

8/10 Good

Ossie

Traveled with group
Liked: Cleanliness, property conditions & facilities
Comfortable room with a good walk in shower in central location. Bars, restaurants and museum all a short walk.
Stayed 1 night in Aug 2023
Response from Dian on Aug 19, 2023
Dear Ossie, What a pleasure to read that you enjoyed your stay with us; reading this genuinely put a smile on our face!Best regards, Dian

8/10 Good

Albert

Stayed 2 nights in Aug 2023
Response from Niels on Sep 13, 2023
Beste Albert,Wat leuk om te lezen dat alles naar wens is geweest. Wij zijn daar erg blij mee! Hopelijk tot een volgende keer.Met vriendelijke groeten,Niels - General Manager

8/10 Good

Aarty

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is great and the staff are very helpful and friendly. The bathroom is not the best configuration though, with a cramped toilet and dim lighting.
Stayed 1 night in Aug 2023
Response from Dian on Aug 15, 2023
Dear Aarty,Thank you, for your visit to our hotel and ofcourse for leaving this pleasant review. This makes us very happy. to come back to the bathroom, we will of course take this into account during the next renovation. We hope to welcome you again, have a great day! Best regards,Dian

8/10 Good

David

Business traveler
Liked: Cleanliness, property conditions & facilities
I've stayed here several times before but it's standards have dropped. As an expedia VIP member I did not receive my usual welcome, nor was I given a room upgrade, nor given the free drinks advertized during my stay. The staff are friendly enough, my room was clean but small, the hotel has upgraded the checkin area, but singularly the breakfast service has dropped precipitously. They ran out of juice, cheese and meat on two of my days ( I chose not to eat on the third). I was hounded by different staff for my room number. If they paid half the attention to replenishing breakfast items as they do patrolling guests they would not have these problems. This is not rocket science it is a management issue. I will choose another hotel on my next visit.
Stayed 3 nights in Jun 2023
Response from J on Jun 29, 2023
Dear David, Thank you for your review. We apologize for not meeting your expectations during your recent stay. We regret any inconvenience with the VIP perks, room size, and breakfast service. Your feedback is valuable, and we will address these issues with our team to make improvements. We hope you will reconsider and give us another chance in the future.Best regards,Jorn CityHotel Groningen

8/10 Good

Liam

Liked: Cleanliness, staff & service
Nice great location for walkable sights.
A nice hotel unfortunately being revamped when we visited. Staff seemed more concerned with that and emails than customer service, although they were always polite. The hotel is in a great location but needs to tell you 'parking available' needs prior reservation. Excellent for short walks to city's best sights. The alternative nearby Q Parking was very expensive and you had to pay a full 2 days even when we were 8 hours off the full 48.
Stayed 2 nights in Jun 2023
Response from Barbara on Jun 21, 2023
Dear Liam,Thank you for taking the time to write this review and giving us this feedback. I'm very sorry to read that your stay didn't match your expectations.. Unfortunately our own parking garage had only limited spaces. The Qparking is the same distance and we have payment tickets for 19,50 per 24Hours. It is true that after 8 hours it is the day price. I hope you enjoyed your time in Groningen and that I may welcome you again so you can experience that we will do anything to give you a fantastic stay. Have a wonderful day. Best regards,Barbara

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Barbara on Jun 21, 2023
Beste Dee,Heel erg bedankt voor het geven van uw review. Wat fijn om te lezen dat je het zo naar de zin hebt gehad bij ons! Een mooie dag gewenst en graag tot een volgende keer! Met gastvrije groet,Barbara

8/10 Good

Chris

Traveled with group
Liked: Cleanliness, staff & service
Had a comfy bed, clean and well-featured bathroom, friendly staff, and good city center location with much to do and many transport links. The outwards-facing windows were at the top-and-bottom of the wall, and a little small, so would've liked a little more natural light in the room during the day. During our stay, the hotel was being refurbished so there was construction noise throughout the day. Facilities being constructed looked nice though. Air conditioning in the room seemed hard-coded to turn off at 01:00am, which often meant waking up in the heat to turn it back on.
Stayed 7 nights in May 2023

10/10 Excellent

Blair

Stayed 1 night in Apr 2023
Response from Barbara on Apr 19, 2023
Thank you Blair, for your visit to our hotel and ofcourse for leaving this pleasant review. This makes us very happy. We hope to welcome you again, have a great day! Best regards,Barbara

10/10 Excellent

Sarah

Stayed 1 night in Apr 2023
Response from Barbara on May 6, 2023
Heel erg bedankt Sarah, wat fijn om te lezen dat je het zo naar de zin hebt gehad bij ons! We waarderen jouw feedback en de tijd die je hiervoor hebt genomen ten zeerste. Een mooie dag gewenst en graag tot een volgende keer! Met gastvrije groet,Barbara

10/10 Excellent

Comgall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the city hotel Groningen - the staff were very friendly and helpful
Stayed 2 nights in Feb 2023
Response from Barbara on Mar 3, 2023
Dear Comgall, thank you for your visit to our hotel and ofcourse for leaving this pleasant review. This makes us very happy. We hope to welcome you again, have a great day! Best regards,Barbara

10/10 Excellent

Robert

Stayed 1 night in Nov 2022

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My 2nd apartment 😉
Great comfortable stay as usual. 🙂
Stayed 2 nights in Nov 2022

8/10 Good

Aleksander

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, convenient but Rooms pretty dark, tiny windows. Overall great value.
Stayed 3 nights in Oct 2022

10/10 Excellent

W

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reliable place to stay
Stayed here before and a good solid hotel to stay at
Stayed 2 nights in Oct 2022

8/10 Good

Elena

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Barbara on Sep 8, 2022
Thank youElena, for your visit to our hotel and ofcourse for leaving this pleasant review. This makes us very happy. We hope to welcome you again, have a great day! Best regards,Barbara Martens

8/10 Good

Dragos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2022
Response from Barbara on Sep 8, 2022
Thank you Dragos, for your visit to our hotel and ofcourse for leaving this pleasant review. We hope to welcome you again, have a great day! Kind regards,Barbara

10/10 Excellent

Inga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Super nice and friendly reception staff
reception staff is super nice, the room is ok, cleaning could be much better though...no privilages for being a silver member which is disappointing.
Stayed 1 night in Aug 2022

10/10 Excellent

Mark

Stayed 1 night in Jul 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for the Motogp weekend
A long weekend stay for the MotoGP, very friendly staff. 20mins away from the track and a great location with it being so central in Groinegen.
Stayed 3 nights in Jun 2022
Response from City Hotel Groningen on Jun 29, 2022
Thank you Paul, for your visit to our hotel and ofcourse for leaving this pleasant review. This makes us very happy. We hope to welcome you again, have a great day! Best regards, Silke City Hotel Groningen

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very central. Friendly and helpful staff.
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay. The staff was super friendly, the location was good. Walking distance from the market square. One side-note ; pillows were too thick, and therefor not comfortable for us.
Stayed 2 nights in Jun 2022

8/10 Good

Kalai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Good hotel close to the city centre. Bed was very comfortable and the eucalyptus steam room is a must!
Stayed 2 nights in Jun 2022

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern but dark
The hotel parking was full, so we were directed to an underground lot close by. Unfortunately, there was construction that made getting to the lot difficult. The hotel rooms are dark.
Stayed 2 nights in May 2022

8/10 Good

Soumen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Hugo

Stayed 1 night in Apr 2022

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022

10/10 Excellent

Brando, Weymouth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great room, perfect location. Will come again
Stayed 2 nights in Mar 2022

10/10 Excellent

CHERYL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was great. Very friendly staff and useful room. Two tips for improving. For ecofriendliness a message you can hang on your door that cleaning is not necessary that day. I also missed a mini fridge in the room (mostly because due to covid restrictions it was not possible to eat out).
Stayed 3 nights in Jan 2022
Response from Janine on Jan 28, 2022
Thank you Cheryl, for your visit to our hotel and of course for leaving this pleasant review. This makes us very happy. Thank you for your tip, great idea! Actually we just started a ecofriendliness campaign which offers the opportunity to reject housekeeping. When the no housekeeping option is chosen, we offer a nice tote bag as a reward. Perhaps you could get one whenever you come and stay with us again. Have a great day! Best regards, Janine

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
The room was nice and cosy, comfortable bed, nice bathroom with great shower. It was great to have tea and coffee making facilities in the room as well as being able to get free drinks in the lobby. The staff were friendly and helpful too. The only slight negative was that fast food garbage and dirty cups were piled up at the end of the hallway, which in its self is something that in corona times with people eating in their rooms and getting food delivered is to be expected, but the fact that this was left there for at least two days before being removed and having to walk past it each time we went to and from the room was a bit unsightly, but apart from this we enjoyed our stay and will be happy to stay here again when next in Groningen
Stayed 2 nights in Nov 2021

6/10 Okay

Joan

Traveled with partner
Liked: Staff & service
😑 Noisy, no parking
Stayed 1 night in Nov 2021
Response from Bart on Nov 22, 2021
DearJoan, Thank you writing a review. Your constructive feedback about the noise of the room will definitely be discussed with our team. Please be advised that this is not our regular standard as you can also see from other reviews. Our hosts are there for you 24/7 to make sure you have everything you may need available also during the night when there is a lot of noise. Conserning the parking we are located in the middel of the city with 6 (including our own) parking garages within a maximum of 10 minutes walking. Kind regards, Bart

8/10 Good

Kewal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, just choose the room carefully
The hotel and staff is really nice and the stay was enjoyable. The only issue was there are rooms located behind the building which face directly into a wall, that can be a bit depressing when all day you are in between 4 walls and dont see any day light or outside view.
Stayed 1 night in Nov 2021
Response from Receptionist on Nov 13, 2021
Thank you Kewai, for your visit to our hotel and of course for leaving this review. This makes us very happy. We hope to welcome you again, maybe in one of our rooms with a view :), have a great day! Best regards, Janine

10/10 Excellent

Armand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay among friends.
We stayed 21 nights there. We booked the basic room and it was good. No refrigerator but free coffee and tea. Clean and serviced every day with towel replacement as needed. Breakfast at an extra cost but well worth it if you are hungry because it is a lot of tasty food. Well situated within the city, close to bus stood and restaurants and shops. Great for just sitting outside on the bench sipping coffee or cocktail and taking in the atmosphere. The best part is the staff. They were the best and friendliest and most attentive to every detail and responsive to all needs and queries. All of them. Even if the hotel was full. I shouldn’t name any but one of them even came to say goodbye at the taxi outside as we were leaving . That was so touching and left an amazing sense of belonging. Therefore we will have to go back there again next time.
Breakfast
The fireplace in the lobby
Relaxing afternoon
Stayed 19 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Tessa on Oct 12, 2021
Wow een 10, heel erg bedankt. Wat leuk om te lezen dat u een fijn verblijf heeft gehad. Graag tot een volgende keer! Met vriendelijke groet, Tessa

8/10 Good

Axel

Stayed 9 nights in Sep 2021

8/10 Good

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice!
Stayed 5 nights in Aug 2021

10/10 Excellent

Marny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Good hotel. Bed was very comfortable. Wish there was a bit more insulation for the main door/hall. Sauna usage was a wonderful treat!
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grunn Goed
Good location. Easy check-in. Understanding staff.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was super friendly and helpful sharing tips of where to eat and go out in town. Groningen itself is a lot smaller than I expected, so you can really see everything in basically a day! Worth the trip, especially if only for the Goninger Museum which has great exhibits.
Stayed 1 night in Jun 2021
Response from Reception on Jul 22, 2021
Thank you sir/ madam, for your visit to our hotel and ofcourse for leaving this pleasant review. This makes us very happy. We hope to welcome you again, have a great day! Best regards, Wieger