Ratings based on 167 Verified Reviews

They paid and stayed. We double-checked.
2.5 out of 5
74% of guests recommend
2.6 Room cleanliness
2.8 Service & staff
2.7 Room comfort
2.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Jan 17, 2015
Night desk clerk was super friendly and helpful. Breakfast area was horrible. Cold oatmeal, a few slices of bread and some apples were about all that was available.
Comment from Hotel Management
Jan 25, 2015 by Guest Relations Manager, Hotel Management
Hello, I am so sorry that you were displeased with our breakfast selection. I will accelerate your feedback so that this is carefully evaluated by our management. We appreciate your time in bringing your concern to our attention. I hope you will accord us another chance to serve you better.
2 out of 5
by A verified traveler

Hotel close to many attractions

Posted Jan 3, 2015
Location: There are lots of restuarants nearby, shopping is close, and even a movie theater.
The room was small, though adequate. If we would have been spending more time in the room, it would have been depressing. The hall ways were cold. The side entrance door was never locked, not even at night. The room needs aired. It has a stuffy odor. the heater was noisy. The receptionist was friendly and chatted with us. that was a nice thing. There was a refrigerator, but we didn't know it was there before we arrived, so we didn't make use of it. The breakfast was ok, but the coffee had very little taste.
Comment from Hotel Management
Jan 10, 2015 by Guest Relations Manager, Hotel Management
Hello, We value your feedback comments like yours will help us to grow and improve. I apologize that our amenities wasn't to your expectations but I assure you that we are working on improving our services and accommodations in order to provide our guests with the best of what we can offer. We hope you'll return to see how much we've grown due to valuable feedback like yours.
1 out of 5
by A verified traveler

filthy dirty halls ... Lobby etc

Posted Dec 5, 2014
Pros: Nothing
Cons: Everything
Disappointing: this hotel should never be marketed with non smoking rooms. To do so is a fraud. Our non smoking room ??? Reaked with smoke smell and cigarette burn marked blankets.
Comment from Hotel Management
Dec 5, 2014 by Guest Relations Manager, Hotel Management
Hello, I sincerely apologize that you were not entirely satisfied with the quality of accommodation we have provided you. Please allow us to address your concerns accordingly by providing us the date of your visit as well as the room number assigned to you. Our guests’ feedback and concerns are important to us. Your concerns will be submitted for evaluation and will be corrected.
2 out of 5
Recommended
for Business Travelers
by Tammy Rfrom Bradentin,Fl

Posted Oct 29, 2014 on Hotels.com
ok besides being a women staying there alone didn't feel comfortable, men laying in the hall and hanging out in hall,telling me I was pretty felt uncomfortable.Did report it to front deck it was taken care of.
Comment from Hotel Management
Jan 3, 2015 by Guest Relations Manager, Hotel Management
Hello Tammy, I am so sorry for the uncomfortable experience you faced when you stayed with us. I assure you that your feedback will be noted to ensure this is handled differently and even avoided to happen again in the future. We want every guest to be comfortable and feel safe with us. Thank you for sharing your thoughts about your stay. We will do our best to make your next visit a pleasant experience.
2 out of 5
Recommended
by A verified traveler

Posted Oct 28, 2014 on Hotels.com
Comment from Hotel Management
Jan 3, 2015 by Guest Relations Manager, Hotel Management
Hello, Thank you for taking the time to complete the survey and share your rating for our hotel. It is sad that we failed to meet your satisfaction on the quality of services and accommodation we have provided you. I hope we could have another chance to make up for our shortcomings, we will do our best to offer you better experience on your next visit.
1 out of 5
by A verified traveler

dirty hotel

Posted Oct 21, 2014
Cons: Bulldoze it!
The hotel was old, run down, and dirty. I felt very unsafe in this sketchy neighborhood. The room was very dirty. There was no elevator and we were on the second floor. The furniture was beat up, the wallpaper was peeling off the walls, and the drywall nails were falling out of the ceiling. The bathroom was dirty. Not all of the lights worked. The walls were paper thin and I could hear everything. The sheets on the bed were so tattered and worn that you could nearly see through them and they almost had holes worn through them. There were hardly any signs so we wandered around trying to find our room, as many of the numbers were out of order. The "continental breakfast" consisted of yogurt, cold cereal, toast, and oatmeal thrown together sloppily. This place was truly old, dilapidated, dirty, and sloppy. A complete joke.
Comment from Hotel Management
Oct 27, 2014 by Guest Relations Manager, Hotel Management
Hello, I apologize for the inconvenience you faced during your recent visit. I will accelerate your concerns and trust that our management will carefully look into your feedback and will implement necessary corrective measures. Thank you for your business and i hope we could have another opportunity to serve you again soon.
1 out of 5
Recommended
for Personal Event
by Nicole Sfrom Detroit, MI

Posted Oct 21, 2014 on Hotels.com
very dirty, very smoky & there were many kinds of mold growing in our room.
Comment from Hotel Management
Jan 3, 2015 by Guest Relations Manager, Hotel Management
Hello Miss Nicole, On behalf of the team, I would like to apologize that we failed to meet your expectations on the quality of services and accommodation we have provided you. I will accelerate your concerns for evaluation and trust that this will be addressed accordingly. Thank you for your business, we hope we could have a chance to serve you better in the near future.
2 out of 5
Recommended
for Couples
by A verified traveler

first time stay

Posted Oct 21, 2014 on Hotels.com
Location was great! Building us old, and run down. Staff is friendly. I would stay at anothe hotel next time in same area
Comment from Hotel Management
Jan 3, 2015 by Guest Relations Manager, Hotel Management
Hello, Thank you for staying with us. Please know that we use guests feedback as reference to identify aspects we need to improve. Your feedback will be forwarded to our management and trust that they will look into your review carefully. Thank you for sharing your thoughts and for complimenting our staff’s efficiency.
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Oct 21, 2014 on Hotels.com
Comment from Hotel Management
Jan 3, 2015 by Guest Relations Manager, Hotel Management
Hello, Allow us to serve you better on your next visit. Please do not hesitate to call our attention should you have concerns or needs assistance. Our staff on duty will be more than happy to attend to you promptly to ensure you will enjoy your stay.
3 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Oct 6, 2014 on Hotels.com
Comment from Hotel Management
Jan 3, 2015 by Guest Relations Manager, Hotel Management
Hello, Thank you very much for taking time in letting us know your level of satisfaction on about the services you received during your stay with us. I hope you will visit us again soon and allow us to provide you better experience, please do not hesitate to call us should you need assistance. We will attend to you promptly to ensure you will enjoy your stay. Thank you for your business.
Comment from Hotel Management
Jan 3, 2015 by Guest Relations Manager, Hotel Management
Hello, Thank you very much for taking time in letting us know your level of satisfaction on about the services you received during your stay with us. I hope you will visit us again soon and allow us to provide you better experience, please do not hesitate to call us should you need assistance. We will attend to you promptly to ensure you will enjoy your stay. Thank you for your business.