Reception

Reviews of AC Hotel by Marriott Guadalajara Expo

3 out of 5
AC Hotel by Marriott Guadalajara Expo
Av Lopez Mateos Sur No 2375, Zapopan, JAL

Reviews

8.4

Very Good

Rating 10 - Excellent. 411 out of 892 reviews" "
Rating 8 - Good. 272 out of 892 reviews" "
Rating 6 - Okay. 130 out of 892 reviews" "
Rating 4 - Poor. 51 out of 892 reviews" "
Rating 2 - Terrible. 28 out of 892 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Venu madhav

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a good area
Stayed 1 night in Feb 2024
Response from Sr. on Mar 11, 2024
Good afternoon Mr. Madhav.It was a pleasure to have you with us, your comments are important to improve our service. We hope to see you soon.Greetings.

10/10 Excellent

Mirely

Stayed 2 nights in Jan 2024
Response from Srta. on Mar 11, 2024
Buenas tardes Srta. Mirely. Fue un placer tenerla con nosotros, sus comentarios son importantes para poder mejorar nuestro servicio. Esperamos verla pronto. Saludos.

10/10 Excellent

Cynthia

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Nov 2023

10/10 Excellent

Coral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is not very good the rest was awesome
Stayed 2 nights in Oct 2023

2/10 Terrible

KEVIN

Stayed 2 nights in Oct 2023

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and modern over all. Clean and specially nice shower
Stayed 2 nights in Oct 2023

10/10 Excellent

Adriana

Stayed 2 nights in Oct 2023

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a really nice hotel, possibly newly remodeled.
Stayed 1 night in Sep 2023

6/10 Okay

Erika

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bar tender muy grosero
Siempre que voy a Gdl trato de hospedarme aqui, sin embargo esta última estadía tuve una terrible experiencia con el chico de barra del bar por la noche, super grosero e indiferente a los huéspedes, una situación que gerencia está enterada y no hacen nada al respecto… las palabras textuales fueron “ya sabemos de la situación, él da favoritismo a los huéspedes que le dejan propina”. Digo, el haberle preguntado algo no creo que que necesitara propina, perp si me llevé sus groserías.
Stayed 1 night in Jul 2023
Response from Dinorah on Aug 24, 2023
Estimada Erika,Gracias por tomarse el tiempo para hacernos llegar sus comentarios. Ofrecer el más alto nivel de hospitalidad es nuestra prioridad número uno y me disculpo sinceramente por no haber cumplido con sus expectativas.Le aseguro que ya estamos tomando acciones con respecto a este caso.Esperamos verla nuevamente muy pronto.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2023
Response from Dinorah on Aug 24, 2023
Gracias por su preferencia. Esperamos verlo de nuevo muy pronto.

8/10 Good

Irma

Traveled with family
Liked: Cleanliness, staff & service
Staff is really kind and helpful. Food is really good.
Stayed 1 night in Jul 2023
Response from Dinorah Cuevas on Aug 3, 2023
Dear Irma,Thank you for your comments.It was great having you with us.We hope to see you again soon.

10/10 Excellent

Abigail, vancouver

Stayed 1 night in Jul 2023
Response from Dinorah Cuevas on Aug 21, 2023
Estimada Abigail,Gracias por su preferencia, esperamos verla nuevamente muy pronto.

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe place and restaurants nearby
Stayed 1 night in Jul 2023
Response from Dinorah Cuevas on Aug 3, 2023
Dear Jorge,Thank you for taking the time to let us know about your Stay.We hope to se you again soon.

10/10 Excellent

Elvia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Jul 2023
Response from Dinorah Cuevas on Aug 3, 2023
Estimada Elvia,Fue un gusto tenerla en casa. Esperamos verla de nuevo muy pronto.Gracias por su preferencia.

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 1 night in May 2023
Response from Dinorah Cuevas on Jun 15, 2023
Para nosotros es importante saber sus comentarios. Agradecemos su preferencia. Esperamos que vuelva a visitarnos pronto y mejorar sus expectativas.

4/10 Poor

Cynthia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The property is clean and nice inside, but customer service is horrible, front desk never answers , in the night time there’s literally no one in front desk, security is not so good because front desk is alone a lot in night time, you can’t get a hold of no one on the phone, I needed towels and never got them never got an answer, one day we did not have electricity from 10-4 pm , I would never stay here again..👎
Stayed 2 nights in Oct 2022

8/10 Good

Celin

Stayed 1 night in Sep 2022

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here. It was more than we expected. Friendly and super polite staff.
Stayed 1 night in Sep 2022

8/10 Good

Jasmine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Andrea on May 23, 2022
Estimado Jasmine. Gracias por regalarnos su puntuación sobre su experiencia con nosotros, seguiremos trabajando para mejorar cada detalle y servicio para brindar experiencias memorables a todos nuestros huéspedes. Gracias de nuevo por su preferencia.

10/10 Excellent

Daniel Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena habitación, tamaño adecuado y bonito diseño. Fuimos a un evento en el Teatro Galerías así que fue una gran ubicación.
Stayed 1 night in May 2022
Response from Dinorah on May 16, 2022
Buen día Sr. Daniel. Gracias por tomarse el tiempo de compartir su experiencia. Estamos felices de saber que cumplimos con sus expectativas. Esperamos verlo de nuevo muy pronto.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

4/10 Poor

Vince

Business traveler
Liked: Cleanliness, property conditions & facilities
Saturday night no service at the front desk
Terrible pillows My wife called and asked the front desk for pillows We waited approximately 1 1/2 hours So I called down and the phone rang and rang and rang We stayed there Saturday night we packed and left When I finally talk to the front desk he said there is no pillows available The warehouse for pillows was locked Never have I had a hotel Tommy such BS
Stayed 1 night in Apr 2022
Response from Dinorah on Apr 8, 2022
Hello Vince, I am sorry to hear that your experience with us was not entirely pleasant. Please, in your next stay, I would like you to contact me to ensure a memorable experience. Your comments are an integral part of our ability to continue improving our service. We appreciate the time taken to express your comments. Kind regards. Sincerely Dinorah Cuevas, Front Desk Manager.

10/10 Excellent

adrian, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location would stay again
Stayed 2 nights in Mar 2022
Response from Dinorah on Apr 8, 2022
Hola Adrián, gracias por tomarse el tiempo de regalarnos sus comentarios acerca de su reciente visita con nosotros, estamos felices de saber que ha disfrutado de su estancia y queremos que sepa que hemos compartido sus comentarios con el equipo como un ejemplo para continuar brindando excelentes estancias a nuestros huéspedes. Gracias de nuevo por su preferencia. Sinceramente, Dinorah Cuevas Gerente de servicio al huésped.

10/10 Excellent

Jose

Stayed 2 nights in Mar 2022

10/10 Excellent

Leslie

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Guadalajara hotel.
Great stay. Great accommodations. Good breakfast.
Stayed 1 night in Feb 2022
Response from Sheila Rodríguez on Feb 21, 2022
Dear Leslie, Thabk you for taking the time to share your comments about your stay with us, We are happy to know that you have enjoyed and we´ll keep on working to create memorable experiences to all our guests. Than you again for your preference. Sincerely, Sheila Rodríguez, Guest service manager

8/10 Good

Marivel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
This hotel is good only if your staying for one night because it's close to the airport. But if you're staying more days I don't recommend, the beds are hard and the pillows to thin and small. I stayed for two nights because our flight was cancelled and I woke up with my back and body sore. Not comfortable at all.
Stayed 3 nights in Jan 2022
Response from Sheila Rodríguez on Jan 18, 2022
Thank you for taking the time to share your comments with us, our beds and pillows are part of our standard and are designed to provide the highest level of comfort and convenience for our guests, your comments will be shared with the housekeeping team to verify and ensure that this is followed. Thanks again for your comments. Sincerely Sheila Rodríguez Gerente de servicio al huésped.

10/10 Excellent

JESUS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

george

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Sheila Rodríguez on Dec 29, 2021
Estimado George, Gracias por tomarse el tiempo de regalarnos sus comentarios acerca de su reciente visita con nosotros, estamos felices de saber que ha disfrutado de su estancia y queremos que sepa que hemos compartido sus comentarios con el equipo como un ejemplo para continuar brindando excelentes estancias a nuestros huéspedes. Gracias de nuevo por su preferencia. Sinceramente, Sheila Rodríguez Gerente de servicio al huésped.

6/10 Okay

JAIME

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Oct 2021
Response from Sheila Rodríguez on Oct 10, 2021
Estimado Jaime, Gracias por regalarnos sus calificaciones sobre su estancia con nosotros. Se han compartido con el equipo para corregir y mejorar cada servicio que brindamos y crear experiencias memorables para nuestros huéspedes. Gracias de nuevo por su preferencia. Sinceramente, Sheila Rodríguez.

2/10 Terrible

Yanira, Los Angeles

Stayed 5 nights in Oct 2021

10/10 Excellent

ELIZABETH

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly staff . Pool was out of service.
Stayed 1 night in Sep 2021
Response from Sheila Rodríguez on Oct 10, 2021
Dear Elizabeth, Thank you for sharing your comments with us, we will share them with the team as a way to keep delivering a good service to all our guests. As for the issue with the pool I ask you for an apology with the misunderstanding since we don´t actually have one. Thank you again for your preference and we hope to see you again soon. Sincerely, Sheila Rodríguez

10/10 Excellent

Maricela

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, I really love everything in the hotel Only, they need to offer free breakfast
Stayed 1 night in Aug 2021
Response from Sheila Rodríguez on Aug 15, 2021
Dear Guest, Thank you for sharing your comments about your experience during your stay at AC Hotel Guadalajara Expo, we are happy know that you enjoyed your stay and we will share it with the team to apply and upgrade the services that we offer. Thank you again for your preference especially during this unusual times. Sincerely, Sheila Rodríguez

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper Recomendado
Me hospede 5 noches y lo recomiendo. Excelente servicio de valet parking y de limpieza todos los días limpiaban la habitación y cambiaban toallas. Si vuelvo a Guadalajara volveré aquí.
Stayed 4 nights in Aug 2021
Response from Sheila Rodríguez on Aug 10, 2021
Estimada Kimberly, Gracias por tomarte el tiempo de regalarnos tu opinión sobre tu experiencia con nosotros, estamos comprometidos con la satisfacción de nuestros huéspedes y nos alegra saber que has disfrutado de tu estancia. Gracias de nuevo por tu preferencia y esperamos verte de nuevo muy pronto. Sinceramente, Sheila Rodríguez.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff both at check in and the restaurant. Very clean hotel.
Stayed 4 nights in Jul 2021
Response from Sheila Rodríguez. on Jul 13, 2021
Dear guest, Thank you for taking the time for sharing your comments about your experience at AC Hotel Guadalajara Expo. We are commited to our guests satisfaction and we are happy to know that you have enjoyed during your visit. Thank you again for your preference and we hope to have the opportunity to receive you at home again. Sincerely, Sheila Rodríguez.

8/10 Good

Spencer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room for the price
The service was amazing the room was really clean hotel will catch however the bathroom is really close to the bed and the door doesn’t slide closed all the way other than that it was an amazing stay for a great price
Stayed 8 nights in Jun 2021
Response from Sheila Rodríguez. on Jun 27, 2021
Dear Spencer, Thank you for choosing AC Hotel Guadalajara Expo during your recient visit to Guadalajara. We want to thank you for sharing your experiences with us, and we have shared it with the team as an example to keep providing a great service for our guests. We hope to receive you again soon. Sincerely, Sheila Rodríguez

6/10 Okay

Vanessa

Stayed 1 night in Jun 2021
Response from Vanessa on Jun 22, 2021
Estimada Srita Vanessa, Gracias por tomarse el tiempo de regalarnos su puntuación respecto a su estancia con nosotros, queremos que sepa que ha sido compartida con el equipo para actuar de inmediato sobre la mejora de nuestros servicios y lograr la satisfacción de nuestros huéspedes. Sinceramente, Sheila Rodríguez

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks AC Hotel
Very comfortable and welcoming. Elegant as well. From beginning to end, AC Hotel staff were attentive to our needs. By far, one of the best hotels I’ve stayed in.
Stayed 3 nights in Jun 2021
Response from Fernando on Jun 22, 2021
Dear Mr. Fernando, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the AC Hotel Guadalajara Expo, Mexico. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, Sheila Rodríguez

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Nice hotel. Staff was very helpful and courteous. Rooms, lobby and bar area was clean and modern.
Stayed 3 nights in May 2021
Response from Sheila Rodríguez. on May 25, 2021
Dear Alicia, Thank you for taking the time to share your comments about your experience during your recient stay with us. We are commited to our guest´s safety and satisfaction and we are happy to know that we have reach your expectations during your visit. Thank you again for your preference and we hope to see you again soon. Sincerely, Sheila Rodríguez.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
The area, plaza del sol next to it. Very convenient
Stayed 2 nights in Apr 2021
Response from Sheila Rodríguez on Apr 12, 2021
Estimado huésped, En nombre de todo el equipo que conforma el AC Hotel Guadalajara Expo quiero agradecerle por habernos elegido durante su reciente visita. Estamos comprometidos con la satisfacción de nuestros huéspedes y nos alegra saber que ha disfrutado de su estancia. Gracias de nuevo por su preferencia y esperamos recibirlo de nuevo en casa muy pronto. Sinceramente, Sheila Rodríguez.

10/10 Excellent

SANDRA M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Sheila Rodríguez on Mar 24, 2021
Estimada Srita. Sandra, En nombre de todo el equipo que conforma el AC Hotel Guadalajara Expo, quiero agradecerle por haberse tomado el tiempo de regalarnos sus calificaciones acerca de su reciente estancia con nosotros. Esperamos tenerla de regreso en casa muy pronto y seguir creando experiencias memorables para usted. Sinceramente, Sheila Rodríguez

10/10 Excellent

Esteban

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, close to Plaza del Sol. Clean and nice people
Stayed 4 nights in Mar 2021
Response from Sheila on Mar 16, 2021
Dear Mr. Esteban, Thank you for taking the time to share your experience at AC Hotels Guadalajara Expo with us. We are commited to our guests satisfation and we are happy to know that you enjoyed your stay. We hope to have you home again very soon and keep on creating memorable experiences for you. Sincerely, Sheila Rodríguez.

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2021
Response from Sheila Rodríguez. on Mar 24, 2021
Estimado huésped, Estamos felices de haber sido su hotel de preferencia durante su reciente visita a la ciudad de Guadalajara. Esperamos que haya tenido la oportunidad de recorrer y apreciar sus hermosas calles y de seguir siendo de su preferencia cuando sus viajes le traigan de regreso. Sinceramente, Sheila Rodríguez.

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet friendly nice location.
Nice Hotel. Had a small area for pets to use the restroom.
Stayed 4 nights in Mar 2021
Response from Sheila Rodríguez on Mar 12, 2021
Dear Mr. Abraham, Thank you for sharing your experience at AC Hotel Guadalajara Expo with us. We are commited to our guests satisfaction, and we are happy to know that you enjoyed during your stay. Thank you again for your preference and we hope to have you home again soon. Sincerely, Sheila Rodríguez

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2021
Response from Anonymous on Feb 19, 2021
Estimado huésped, De parte de todo el equipo que conforma AC Hotel Guadalajara Expo queremos agradecerle por tomarse el tiempo para regalarnos sus calificaciones sobre su estancia con nosotros, estamos comprometidos con la seguridad y satisfacción de nuestros huéspedes y nos alegra saber que ha disfrutado de su visita. Gracias de nuevo por su preferencia y esperamos poder recibirle de nuevo en casa muy pronto. Sinceramente, Sheila Rodríguez.

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Ramona on Feb 16, 2021
Estimada Srita. Ramona, Gracias por regalarnos sus calificaciones sobre su estancia en AC Hotel Guadalajara Expo, estamos comprometidos con la seguridad y satisfacción de nuestros huéspedes y nos alegra saber que hemos alcanzado sus expectativas. Gracias de nuevo por su preferencia, esperamos tener la oportunidad de recinirla de nuevo muy pronto. Sinceramente, Sheila Rodríguez.

10/10 Excellent

Moises

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Feb 2020
Response from Moises on Mar 4, 2020
Dear, Moises, On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at the AC Hotel Guadalajara Expo, Mexico. We are happy to know that we have create a memorable stay for you and we hope to have you home again soon. - Sincerely, Sheila Rodríguez

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location, Great Value, Clean and Comfy
We checked in super late with ease. The front desk staff were super kind and helpful, offering many different suggestions for shopping and food (easy since it's right next to plaza del sol). The location is very convenient if you are needing to be in Zapopan or the Expo. The rooms were clean and comfy, beds and pillows were very nice. The bathroom, while a bit tiny, was spotless and had a very nice shower. We didn't need to use the TV or Fridge, but the Iron was nice as I had to press some shirts. Fitness facilities were above average but needed a bit more attention on the cleaning, however totally suitable for a quick workout. We had breakfast both days we were there and it was average, but a fair price. I would definitely stay there again, great value for the price.
Stayed 2 nights in Feb 2020
Response from Nallely Espinosa on Feb 24, 2020
Dear Anonymous I am happy you enjoyed your stay with us and that the facilities and services experience were what you expected and deserve. We appreciate your time in sharing with us your recent stay at the AC Hotel Guadalajara Expo, Mexico. We appreciate your feedback and are delighted to hear that you had a great stay, I will share your comments with the team involved. It is always encouraging to hear positive feedback. Thank you for staying at the AC Hotel Guadalajara Expo, Mexico and we hope you choose to create more memories here whenever your travels bring you back to Guadalajara! Sincerely,

8/10 Good

Brianna Y.

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Cuando estábamos en el lóby esperando a mis primos estábamos tomando unas cervezas que no compramos en el bar del hotel y no nos dejaron tomar ahí, y los tres días de estancia en el hotel consumimos en el bar
Stayed 3 nights in Feb 2020
Response from Nallely Espinosa on Feb 12, 2020
Buenas tardes Srita, Brianna En nombre de todo el equipo, queremos agradecerle por externar su experiencia de su reciente estancia en el AC Hotel Guadalajara Expo, México. Gracias por tomarse el tiempo para compartir sus observaciones sobre este tema, las políticas que manejamos permiten el acceso de alimentos y bebidas externas al hotel, sin embargo, deben ser ingeridas en la habitación y no en áreas públicas. Apreciamos nos lo haya señalado. Compartiremos sus comentarios dentro de nuestra organización. Éstos nos ayudan a tener una mejora continua y seguir brindándole un excelente servicio.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Nallely Espinosa on Dec 12, 2019
Estimado Sr. Anonymous Nos es muy grato saber que cumplimos con sus expectativas. Compartiremos sus comentarios dentro de nuestra organización y con los departamentos correspondientes. De igual forma, seguiremos trabajando en nuestra mejora continua para brindar el servicio que usted se merece. Agradezco por la preferencia a nuestro Hotel AC Guadalajara Expo y esperamos que nos elija nuevamente cuando regrese a Guadalajara para seguir creando experiencias memorables. Cordialmente