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Reviews of Holiday Inn Guadalajara Expo, an IHG Hotel

3.5 out of 5
Holiday Inn Guadalajara Expo, an IHG Hotel
Lopez Mateos No. 2500, on the corner of Mariano Otero, Zapopan, JAL

Reviews

8.2

Very Good

Rating 10 - Excellent. 373 out of 824 reviews" "
Rating 8 - Good. 256 out of 824 reviews" "
Rating 6 - Okay. 96 out of 824 reviews" "
Rating 4 - Poor. 61 out of 824 reviews" "
Rating 2 - Terrible. 38 out of 824 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Nelly Lopez, Gerente de Recepcion on Mar 25, 2024
Gracias Rafael.Por darse el tiempo de compartirnos su experiencia.Lo esperamos pronto de regreso.

8/10 Good

Jaime

Response from Guest Services on Mar 8, 2024
Gracias por darse el tiempo de valorarnos

2/10 Terrible

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Nancy, Burbank

Liked: Cleanliness, staff & service, property conditions & facilities
It is a good value for the price. I stay there often.
Stayed 1 night in Oct 2023
Response from Servicio al huésped on Feb 6, 2024
Gracias por tomarse el tiempo de contarnos su experiencia en Holiday Inn GUADALAJARA EXPO. Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como el suyo, para realizar cambios continuos en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro. Nuevamente gracias por elegir Holiday Inn, y si puedo serle de ayuda, por favor contácteme directamente al 3336341034 o grecepcion@higuadalajaraexpo.com.mx.

8/10 Good

Jorge

Business traveler
Liked: Staff & service, property conditions & facilities
Cleanliness was very poor, not in the room but in the aisles, some people put dishes on the floor (next to the door) and those remained the whole day. In the bathroom, one of the containers (body cream) was empty, i reported it twice and it was never refilled.
Stayed 2 nights in Sep 2023
Response from Guest Services on Oct 3, 2023
Thank you for taking the time to share your comments.

8/10 Good

Gladys

Stayed 1 night in Aug 2023
Response from Servicio al huésped on Oct 3, 2023
Gracias por darse el tiempo de compartir sus comentarios.

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy tranquilo, seguro, buena ubicación para nuestras necesidades super convenient, fácil transportación y un súper buffet en el desayuno incluso los recomendamos a nuestros familiares en Guadalajara 🤗
Stayed 7 nights in May 2023
Response from Servicio al huésped on May 16, 2023
Gracias por sus comentarios.Los esperamos pronto de regreso.Saludos

8/10 Good

Mark, WEST COVINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Servicio al huésped on May 16, 2023
Gracias por darse el tiempo de brindarnos sus comentarios.

8/10 Good

Leticia, Auburn

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Having a place for medium size reunions and place to stay in the same spot was really nice But need a better supervision on cleanliness of the bathroom and smell on the rooms
Stayed 1 night in Mar 2023
Response from Nelly on Apr 6, 2023
Thank you for taking the time to share your comments.We will review the issues you mention

8/10 Good

Cecilia

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Nelly on Apr 6, 2023
Gracias por darse el tiempo de compartir sus comentarios.

8/10 Good

Francisco

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The room i pick was very bed but i asking for chame me to the tower and the roomis okay good
Stayed 4 nights in Mar 2023
Response from Nelly on Mar 27, 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn GUADALAJARA EXPO.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Monica

Traveled with group, Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Took 2 hours to give me my room. Check in was at 3 and I wasnt given the key until 5. I had to be asking if the room was ready every 20 min Becuase they wouldn’t give me any updates
Stayed 1 night in Mar 2023
Response from Nelly on Mar 27, 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn GUADALAJARA EXPO.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

JIANZHENG

Disliked: Staff & service
Hotel clean staff steal my cellphone charger.
Stayed 3 nights in Mar 2023
Response from Nelly on Mar 27, 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn GUADALAJARA EXPO.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Carlos

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I have to ask for toilet paper, towels, etc the room was kind of fine until dark when the roaches came out they were bigger one night we killed about seven, and keep coming I asked for help they sent a man with the spray and take it away the I called again later about 2 a.m. and asked the spray be left on the room. the excuse was that the rooms have half tile and half carpet. I will never get back there.
Stayed 8 nights in Mar 2023
Response from Nelly on Mar 27, 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn GUADALAJARA EXPO.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Cristina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Pros: hotel is very nice and clean it is in a safe area. The staff is very friendly and helpful. The Cons: there is no refrigerator or microwave in room. Breakfast is not very good and is quite expensive.
Stayed 6 nights in Mar 2023
Response from Nelly on Mar 27, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn GUADALAJARA EXPO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Alan Arturo

Solo traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is on a tight corner and hard entrance for Ubers. The bad reviews are based off the room and not property location. The room had an old feel and the room was not pleasing. Light fixtures did not work. No matter how many times I flipped a switch or moved the notch and touched the bulb fixture, no lights in bathroom nor bed room. Only the main entrance light worked. There were 2 locations in the room where the GFIs electric sockets did not work and could not charge my electronic devices. The spots the outlet worked were in bad spots away from study desk and arms reach. Luckily I had the ability to make it work because I had brought adapters to charge in one place, it was complex and inconvenient but I made it work. The hotel just made it worse for me to enjoy my vacation. I didn’t like the setup of the bathroom for many reasons. Lights did not work and I had leave the door open but then had to close it because the shower door opened out and not inward causing me not to have light in the shower. The bathroom clogged on two occasions with normal use and would then flush normally after another try. The only nice part was the water was warm and I didn’t have to wait long to shower. The property of the hotel needs a remodel and elevators should have key pass to deny entry to users for security purposes, i did not feel safe. hotel food was good but both receptionist and waiter asked me for room number and name which I told them it was covered.
Stayed 2 nights in Feb 2023
Response from Nelly on Mar 27, 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn GUADALAJARA EXPO.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Stacy, ROUND ROCK

Stayed 1 night in Feb 2023
Response from Nelly on Mar 27, 2023
Gracias por sus comentarios. Los esperamos pronto de regreso.

10/10 Excellent

Ana Miriam M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 5 nights in Feb 2023
Response from Nelly on Mar 27, 2023
Thank you for your comments, we hope to see you back soon.

10/10 Excellent

Rogelio Guzman

Liked: Staff & service, amenities
Little problems on room, water links
Stayed 3 nights in Jan 2023
Response from Nelly on Mar 27, 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn GUADALAJARA EXPO.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

Jesus

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room’ bathroom smelled like sewer all the time. Although the staff was friendly they didn’t know the hotel times for the restaurant to be opened. The hours for the restaurant are not as those published.
Response from Servicio al huésped on Jan 23, 2023
We apologize for any mistakes made during your stay.We have made corrections in this regard.

6/10 Okay

Miguel

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Servicio al huésped on Jan 23, 2023
gracias

10/10 Excellent

Raul

Stayed 1 night in Dec 2022
Response from Nelly on Mar 28, 2023
Gracias por sus comentarios, los esperamos pronto de regreso.

4/10 Poor

Carmen Lira

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Al llegar nos dijeron que no tenían una de las habitaciones que reservamos. El hotel tiene muy mal mantenimiento. En uno de los cuartos al abrir la llave del lavabo huele a caño. Del otro cuarto, salió una cucaracha de la coladera del baño. La puerta de la regadera no cerraba bien y el lavabo estaba tapado. El foco del closet no servía. La cortina de la ventana no cerraba bien. No hicieron la limpieza de uno de los cuartos y el piso de la terraza y la alfombra estaban sucios. El desayuno nos lo quisieron cobrar a pesar de que lo teníamos incluido en el costo de la habitación; los alimentos del buffet bastante regulares. El servicio del restaurante de comidas es lentísimo; en servir una sopa se tardaron más de media hora. El baño del restaurante de comidas está en malas condiciones y muy sucio, los WC se tardan en jalar y la llave de uno de los lavabos no servía. El estacionamiento nos lo cobraron aparte. Mala experiencia en general. La ubicación del hotel es muy buena. Lástima de todo lo demás.
Stayed 2 nights in Nov 2022
Response from Servicio al huesped on Dec 6, 2022
Lamentamos que haya tenido una mala experiencia.Revisaremos lo que nos menciona para mejorar nuestro servicio.

10/10 Excellent

Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I slept really well. The breakfast was also amazing. Only thing was that my sisters’ cup had someone else’s lipstick on it on one of the days we came down for breakfast.
Stayed 3 nights in Nov 2022
Response from Servicio al huesped on Dec 6, 2022
thanks for your comments.We look forward to seeing you back soon.

10/10 Excellent

Heidi C

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2022
Response from Servicio al huesped on Dec 6, 2022
thanks for your comments.We look forward to seeing you back soon.

10/10 Excellent

Benito

Liked: Cleanliness, staff & service, property conditions & facilities
Everything nice Pool great rooms
Stayed 2 nights in Sep 2022
Response from Servicio al huésped on Oct 17, 2022
Thank you for taking the time to value

10/10 Excellent

Edgar, LAS VEGAS

Liked: Cleanliness, staff & service, property conditions & facilities
G
Stayed 3 nights in Sep 2022
Response from Servicio al huesped on Oct 17, 2022
Gracias por darse el tiempo de valoramos

10/10 Excellent

Lariza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff es muy amable en todo momento atendieron mis necesidades muy rápido. El hotel está muy bien ubicado en medio de dos centros comerciales que literalmente puedes caminar para llegar a ellos El desayuno del restaurant no es del todo bueno.
Stayed 2 nights in Sep 2022
Response from Servicio al huesped on Sep 26, 2022
Gracias por darse el tiempo de Valorarnos.Lo esperamos de regreso pronto.Saludos

10/10 Excellent

JOSE LUIS, NUEVO VALLARTA

Stayed 1 night in Aug 2022
Response from Nelly on Mar 28, 2023
Gracias por sus comentarios, los esperamos pronto de regreso.

4/10 Poor

Tim

Disliked: Cleanliness, staff & service
Stayed 4 nights in Aug 2022

8/10 Good

Henery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and went out of their way to make you comfortable.
Stayed 3 nights in Jul 2022
Response from Nelly Lopez on Aug 10, 2022
Thanks for your comments. We look forward to seeing you back soon, for us it is a pleasure to serve you.

10/10 Excellent

Mariana Yvette

Stayed 1 night in Jul 2022
Response from Servicio al huesped on Aug 10, 2022
Gracias por darse el tiempo de valorarnos

8/10 Good

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
The stay was good. Front desk was excellent. house cleaning needs to improve on customer service. Still waiting for that ice.
Stayed 2 nights in Jul 2022
Response from Nelly on Jul 20, 2022
Thanks for your comments. We will review our processes so that it does not happen to us again. Greetings

6/10 Okay

Joseline

Traveled with family
Liked: Staff & service
Rooms to old and aisle carpet and room carpet to old. Shower door was leaking water. Air conditioner not cooling enough.
Stayed 4 nights in Jun 2022
Response from Servicio al huesped on Jul 6, 2022
91 / 5.000 Resultados de traducción Thanks for your comments. I'm sorry we weren't up to his needs.

8/10 Good

Enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta este hotel muy relajante
Stayed 2 nights in Jun 2022
Response from Servicio al huesped on Jun 25, 2022
Gracias por sus comentarios

8/10 Good

Consuelo C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022
Response from Nelly on Mar 28, 2023
Gracias por sus comentarios, los esperamos pronto de regreso.

4/10 Poor

Alfredo

Traveled with family
Disliked: Staff & service, property conditions & facilities
The ac doesn’t work. Hotel is old. Really bad experience
Stayed 1 night in Apr 2022
Response from Servicio al huesped on Apr 24, 2022
Thanks for sharing your experience. We will review what you tell us.

4/10 Poor

Heidi

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel is kind of old
Stayed 2 nights in Apr 2022
Response from Servicio al huesped on Apr 24, 2022
Thanks for sharing your experience. We will review what you tell us.

4/10 Poor

ALICIA

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
To old it need to be remodeled
Stayed 7 nights in Mar 2022
Response from Servicio al huesped on Apr 9, 2022
Gracias por tu valoracion

10/10 Excellent

Martha Claudia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Servicio al huesped on Mar 22, 2022
Gracias por darse el tiempo de valorarnos.

6/10 Okay

Alejandra

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Staff in the breakfast and bar area not friendly at all. They are not welcoming.
Stayed 4 nights in Mar 2022
Response from Nelly Lopez on Mar 22, 2022
I appreciate the time for your

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2022
Response from Servicio al huesped on Mar 22, 2022
Gracias por darse el tiempo de valorarnos.

6/10 Okay

Melissa

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Their listing says they offer Netlix. Nope. Their listing says they have laundry facilities. Nope. Their listing says they have a gift shop. Nope. These were all features that we really wanted.
Stayed 8 nights in Feb 2022
Response from Servicio al huesped on Feb 23, 2022
Thank you for your comments, we will review the information that is uploaded incorrectly. We offer you an apology for the inconvenience caused.

6/10 Okay

Andres

Liked: Cleanliness, staff & service
d
Stayed 3 nights in Feb 2022

10/10 Excellent

RAFAEL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CUSTOMER SERVICE
Stayed 2 nights in Feb 2022
Response from Servicio al huesped on Feb 21, 2022
27 / 5.000 Resultados de traducción Thanks for your comments

8/10 Good

Roberto

Stayed 5 nights in Feb 2022

6/10 Okay

Edgar

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Bathroom was nasty sink plug duty horrible big name hotel nasty bathroom and is not cheap rates
Stayed 1 night in Feb 2022
Response from Servicio al huesped on Feb 10, 2022
Thank you for your comments, we regret not having met your needs.

8/10 Good

Sean Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well this property was in good shape but you could tell it was older. It’s centrally located to several different plazas and if not a short taxi ride to other places. There vending machines did not work while I was there, and when I had breakfast it seemed like the staff was in a hurry to get rid of me. It could hav been a language barrier or something else I’m not sure but body language suggests they just wanted me gone. I’m not a rude person or anything. I had great service at dinner there and Francisco was really helpful in pointing me in the right direction, I lost my keycard but the staff was very accommodating in getting me a new one. The room was really nice and clean, although the cleaning staff took my 2nd keycard from the control pad and didn’t put it back. Nothing of mine was taken just the keycard they probably forgot. My overall experience was ok. They did take proper precautions for CoVid and I was happy for that. A nice place to stay.
Stayed 4 nights in Dec 2021
Response from Servicio al huesped on Jan 10, 2022
Thank you for your comments, we hope to see you back soon.

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Nelly Lopez on Jan 3, 2022
Gracias por tu valoracion

6/10 Okay

Jorge Luis

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not the same as it used to be
The hotel looks old and looks a lack of care in some areas. Used to be a pretty nice place but they have not been able to take good care of it
Stayed 1 night in Dec 2021
Response from Servicio al huesped on Dec 14, 2021
Thank you for sharing your comments, we are sorry we did not measure up.