Ratings based on 185 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Magnifica

Posted Mar 27, 2015
en general es un hotel de primera, el personal es muy amable, los cuartos amplios y limpios y tuene una excelente unicación
4 out of 5
Recommended
for Everyone
by A verified traveler

Fiesta Americana

Posted Mar 25, 2015
Pros: Great location, clean, and the restaurant on the 2nd floor provided incredible service.
Cons: The bar/restaurant by the lobby needs better food, the food was below average! Nothing we tried was good and was way below PAR.
Location: GREAT location close to restaurants, bars, and shopping centers
Incredible service from the front desk but especially from the "Cuatro Estaciones" Restaurant on the 2nd floor which included 2 complimentary breakfasts for 2 people for every day of my stay. The gym upstairs on the top floor has incredible views but needs A/C it was really hot. Lastly there is no pool and no country club so not sure why it is called Grand Country Club although there seems to be a golf course about a 1/4 - 1/2 mile away. Only bad part of my experience is my son had a dry cleaning bill which he had left me money for on the table and housekeeping mistook it for a "tip" ...this is still under investigation from the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2015
Pros: Facilities and Food
Cons: Staff very bad and not cooperative at all
Very good facilities the food incredible but the staff very bad. :-(
5 out of 5
Recommended
for Everyone
by A verified travelerfrom DF

Todo bien!

Posted Mar 9, 2015
Todo estuvo excelente!! Buen servio, habitaciones limpias y bonitas, un lugar agradable! Gracias,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London, Ontario

Excellente hotel.

Posted Mar 9, 2015
I was really pleased with everything in the hotel. The buffet is delicious.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom boulder co

Great hotel in guadalajara

Posted Feb 21, 2015
Pros: Location,rooms are large and very comfortable and great service.
Location: Great location with very good restaurants in the vicinity
The hotel is located in the best area of Guadalajara with great restaurants in the vicinity. Wonderful breakfast and staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

Great VIP+ treatment

Posted Jan 2, 2015
One of the best hotels in Guadalajara. Especially recommended if you have status on Expedia.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, Queens

Excelente personal

Posted Dec 29, 2014
Sencillamente extraordinaria la atencion al cliente impecable
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bakersfield.

Nice. The higher you go.. the better the view!

Posted Dec 28, 2014
The stay was amazing! The hotel, view, customer service and hotel's Taxi. Food was okay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Egypt

nice hotel close to where my friends live

Posted Dec 18, 2014
Pros: location, room comfort, nice breakfast, free wi-fi
Cons: i stayed only for two nights so further no comments
the stuff are very helpful and friendly and smiling