Ratings based on 190 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel and location, great value, but...

Posted Apr 10, 2015
Pros: Locatio, closeness to bars, restaurant, nightlife.
Cons: Carefulness in selecting employees and security. I recommend the hotel, don't want to blame the whole nice organization for a some infiltrated crooks.
Location: There are great restaurants, bars and a small but nice shopping mall with cinema and a spa withing walking distance.
Everything was excellent, except the fact that although the room was paid for they required a charge of $2000 pesos ($150 USD) as a deposit, which if I didn't use would be refunded in cash. It was refunded. However it was the only place during my whole stay that I used said debit card, and then my card got cloned and the charges started piling up exactly on the day of my checkout (the charges were for bus fare and hotels to and from Guadalajara). Also during the last night someone tried to get in (around 12am), an access card was used succesfully but the inside lock was what prevented the door to be opened. Hotel staff couldn't give an answer and dismissed it as "an error".
5 out of 5
Recommended
for Everyone
by A verified traveler

Guadalajara excellent experience

Posted Apr 4, 2015
Hotel was great, comfy staff was excellent. Spa was great. Great value in fact I would of pay double or more ... it was great experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Magnifica

Posted Mar 27, 2015
en general es un hotel de primera, el personal es muy amable, los cuartos amplios y limpios y tuene una excelente unicación
4 out of 5
Recommended
for Everyone
by A verified traveler

Fiesta Americana

Posted Mar 25, 2015
Pros: Great location, clean, and the restaurant on the 2nd floor provided incredible service.
Cons: The bar/restaurant by the lobby needs better food, the food was below average! Nothing we tried was good and was way below PAR.
Location: GREAT location close to restaurants, bars, and shopping centers
Incredible service from the front desk but especially from the "Cuatro Estaciones" Restaurant on the 2nd floor which included 2 complimentary breakfasts for 2 people for every day of my stay. The gym upstairs on the top floor has incredible views but needs A/C it was really hot. Lastly there is no pool and no country club so not sure why it is called Grand Country Club although there seems to be a golf course about a 1/4 - 1/2 mile away. Only bad part of my experience is my son had a dry cleaning bill which he had left me money for on the table and housekeeping mistook it for a "tip" ...this is still under investigation from the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2015
Pros: Facilities and Food
Cons: Staff very bad and not cooperative at all
Very good facilities the food incredible but the staff very bad. :-(
5 out of 5
Recommended
for Everyone
by A verified travelerfrom DF

Todo bien!

Posted Mar 9, 2015
Todo estuvo excelente!! Buen servio, habitaciones limpias y bonitas, un lugar agradable! Gracias,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London, Ontario

Excellente hotel.

Posted Mar 9, 2015
I was really pleased with everything in the hotel. The buffet is delicious.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom boulder co

Great hotel in guadalajara

Posted Feb 21, 2015
Pros: Location,rooms are large and very comfortable and great service.
Location: Great location with very good restaurants in the vicinity
The hotel is located in the best area of Guadalajara with great restaurants in the vicinity. Wonderful breakfast and staff.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

One Night

Posted Jan 18, 2015 on Hotels.com
Great hotel near some good restaurants.
5 out of 5
Recommended
for Business Travelers
by Scottfrom Miami

Great stay

Posted Jan 15, 2015 on Hotels.com
I travel to Guadalajara a couple times a year and have stayed here a few times. The staff is always extremely friendly and helpful. The neighborhood is nice you do not have to get in a taxi to go for great food. Their breakfast buffet is exceptional, I have to get up early so I have enough time to try a little of every flavor. The rooms are modern and clean, never had a problem with A/C. It is all around a wonderful hotel.