Ratings based on 117 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby Robert from ELP
MY TRIP TO GUADALAJARAPosted Jan 14, 2014
Pros: EVERYTHING IS OK
Location: GREAT LOCATIONS WITH PLACES TO GO BY
EXCELENT SERVICE AND GREAT LOCATION, CLOSE TO THE FACILITIES I WAS LOOKING FOR
for Business Travelersby moises
Confortable hotel near convention centerPosted Dec 9, 2013
Cons: There are very long lines to get into the restaurant, very long wait
Location: Across the Street from convention center
for Business Travelersby R. from Mexico City
Amazing surprisePosted Dec 3, 2013
I travel to Guadalajara very often for business, but I never consider this hotel before cause the outlook is a bit old. What a mistake I made several times! Compared to all the hotels of similar star rating in the city, this is probably the best of them. The renovated rooms (Executive Level) are superb, a new and modern lobby, excellent location and good staff. The only thing they can improve is the quality of the foods in rooms service, the prices are fair for a four star hotel food tough.
Recommendedby Bob from US
Outstanding and helpful staffPosted Nov 24, 2013 on Hotels.com
The front desk and concierge service were extremely helpful. Great Breakfast Buffet.
by Bishnujee Singh from Lynnwood,WA
Unfriendly hotel lack of customer servicePosted Nov 22, 2013
Pros: Nothing at all
Cons: Full scale improvement needed
Location: Nothing special.
I booked this hotel using expedia with full breakfast and Internet covered.To my surprise there breakfast team asked me to pay for breakfast service even though it was paid in full at time of booking through expedia.Pathetic condition of room as it hardly had sufficient towels in the room.Room service was disappointing and room service providers once they receive the payment they would vanish from the scene without refunding excess payment.One of the worst hotel of its kind and complete out of shape.Never recommend this one to anybody unless you don't have any other alternatives.
Recommendedby Windi from Ca
Posted Nov 12, 2013 on Hotels.com
The only thing that I don't like about the hotel is that you have to put a card key into a slot to use the elevator and it will only take you to your floor so if you are staying at the hotel with other people on other floors they have to come get you to get to their floor or to visit them. But other wise the hotel was clean, comfortable and the staff was great with any question or request that we asked of them!!
for Familiesby A verified traveler
Posted Sep 9, 2013 on Hotels.com
for Business Travelersby Kevin
Great location, great hotelPosted Aug 11, 2013
Pros: Clean, very comfortable.
Cons: I really don't like how hot many Mexican hotels let the rooms get when they are not occupied. I arrived and the room was well above 80F
Location: Lots of good good and nightlife nearby
Strong four star experience. Hotel staff was willing and able. Classic Hilton experience.
Recommendedby A verified traveler
Posted Jul 30, 2013 on Hotels.com
I liked the hotel. it was very clean and service was great. I would stay there again when i go back to guadalajara.
for Business Travelersby rudy from calabasas
great hotel overallPosted Jul 23, 2013 on Hotels.com
We were on the club floor and although breakfast was included for our stay, we had the option of going to the lobby and standing in a long buffet line or be on the club floor but with limited breakfast options (extra charge for cooked eggs that are free downstairs). Internet was expensive.