Ratings based on 120 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted May 21, 2014
Good hotel overall for a short business stay. Some minor issues with the room (shower) but hotel is clean, spacious and comfortable.
Comment from Hotel Management
Jun 24, 2014 by Director, Hotel Management
Thank you very much for your comments on your stay. We are sorry to hear that you encountered some problems with the shower which we have corrected . It is always nice to receive these constructive comments in order to prevent future breakdowns of this nature. We hope that we will have the pleasure to welcome you back in the near future and remain Sincerely Peter M. Leder General Manager
5 out of 5
Recommended
for Everyone
by Robert from ELP

MY TRIP TO GUADALAJARA

Posted Jan 14, 2014
Pros: EVERYTHING IS OK
Location: GREAT LOCATIONS WITH PLACES TO GO BY
EXCELENT SERVICE AND GREAT LOCATION, CLOSE TO THE FACILITIES I WAS LOOKING FOR
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

This traveler left a rating score only Posted Jan 6, 2014 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by Alex D. from Guadalajara, Mexico

Excellent Stay

Posted Dec 17, 2013 on Hotels.com
Top notch service. Not much else to say.
4 out of 5
Recommended
for Business Travelers
by moises

Confortable hotel near convention center

Posted Dec 9, 2013
Pros: Location
Cons: There are very long lines to get into the restaurant, very long wait
Location: Across the Street from convention center
Comment from Hotel Management
Jul 12, 2014 by Director, Hotel Management
Thank you for your very valuable comments which help us to improve our services. During the international book fair we served over 22.000 food covers and it is therefore that we had sometimes long lines to enter the restaurant as the culinary week from Israel was very successful. We are very sorry that you had to wait in line and hope that you will give us another try some other times to show you that this was a very special occasion. Sincerely Peter M. Leder General Manager
5 out of 5
Recommended
for Business Travelers
by R. from Mexico City

Amazing surprise

Posted Dec 3, 2013
I travel to Guadalajara very often for business, but I never consider this hotel before cause the outlook is a bit old. What a mistake I made several times! Compared to all the hotels of similar star rating in the city, this is probably the best of them. The renovated rooms (Executive Level) are superb, a new and modern lobby, excellent location and good staff. The only thing they can improve is the quality of the foods in rooms service, the prices are fair for a four star hotel food tough.
Comment from Hotel Management
Jun 7, 2014 by Director, Hotel Management
Thank you very much for your nice comments. We are very happy that you have tried out our hotel and found the services and installations to your liking and hope that you will come back soon to stay in our hotel again. Sincerely Peter M. Leder General Manager
5 out of 5
Recommended
by Bob from US

Outstanding and helpful staff

Posted Nov 24, 2013 on Hotels.com
The front desk and concierge service were extremely helpful. Great Breakfast Buffet.
1 out of 5
by Bishnujee Singh from Lynnwood,WA

Unfriendly hotel lack of customer service

Posted Nov 22, 2013
Pros: Nothing at all
Cons: Full scale improvement needed
Location: Nothing special.
I booked this hotel using expedia with full breakfast and Internet covered.To my surprise there breakfast team asked me to pay for breakfast service even though it was paid in full at time of booking through expedia.Pathetic condition of room as it hardly had sufficient towels in the room.Room service was disappointing and room service providers once they receive the payment they would vanish from the scene without refunding excess payment.One of the worst hotel of its kind and complete out of shape.Never recommend this one to anybody unless you don't have any other alternatives.
Comment from Hotel Management
May 31, 2014 by Director, Hotel Management
Thank you very much for having taken the time to comment on your very unfortunate experience while visiting our hotel. We are sorry to learn that you had problems with your breakfast billing and the room service for which we apologize. We have taken corrective actions in order to prevent future breakdowns of this nature. Hopefully we will have the pleasure to welcome you back in the near future and show you that this is not our normal service we are providing out guests Sincerely Peter M. Leder General Manager
4 out of 5
Recommended
by Windi from Ca

Posted Nov 12, 2013 on Hotels.com
The only thing that I don't like about the hotel is that you have to put a card key into a slot to use the elevator and it will only take you to your floor so if you are staying at the hotel with other people on other floors they have to come get you to get to their floor or to visit them. But other wise the hotel was clean, comfortable and the staff was great with any question or request that we asked of them!!
5 out of 5
Recommended
for Families
by A verified traveler

Posted Sep 9, 2013 on Hotels.com
excellent