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Reviews of Holiday Inn Guadalajara Patria Universidad, an IHG Hotel

3.5 out of 5
Holiday Inn Guadalajara Patria Universidad, an IHG Hotel
Av. Patria 999 Jardines Universidad, Zapopan, JAL

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 1006 reviews" "
Rating 8 - Good. 300 out of 1006 reviews" "
Rating 6 - Okay. 75 out of 1006 reviews" "
Rating 4 - Poor. 31 out of 1006 reviews" "
Rating 2 - Terrible. 25 out of 1006 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great , staff good and dining options were great
Stayed 1 night in Feb 2024

10/10 Excellent

Ivan, Coppell

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good option for Andares neighborhood
Stayed 1 night in Jan 2024

10/10 Excellent

Dayeli

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal si visitas la ciudad
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Gerente de servicio al huésped, Alexis Munoz on Oct 16, 2023
Agradecemos sus comentarios y le esperamos pronto de regreso. Para nosotros es un gusto servirle. Saludos Cordiales

10/10 Excellent

Jason

Stayed 3 nights in Oct 2023
Response from Alexis Munoz, Gerente de Servicio a Huésped on Nov 8, 2023
Estimado Sr. Del Toro, Agradecemos su estancia y lo esperamos pronto de regreso, para nosotros es un gusto servirle. Saludos Cordiales

10/10 Excellent

Jenny Ofelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Gerente de servicio al huésped, Alexis Munoz on Sep 19, 2023
Estimada Srta Salinas, Agradecemos sus comentarios, los esperamos pronto de vuelta, para nosotros es un gusto servirle. Saludos Cordiales

10/10 Excellent

Diana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio fue excelente.
Stayed 2 nights in Sep 2023
Response from Gerente de servicio al huésped, Alexis Munoz on Sep 9, 2023
Estimada Srta Diana, Agradecemos sus comentarios, esperamos tenerla pronto de regreso. Para nosotros es un gusto servirle, Saludos Cordiales

10/10 Excellent

Jose Luis

Stayed 5 nights in Aug 2023
Response from Gerente de servicio al huésped, Alexis Munoz on Sep 9, 2023
Estimado Jose Luis, Agradecemos sus comentarios y lo esperamos pronto de vuelta. Para nosotros es un gusto servirle, Saludos Cordiales

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, clean room, good food
Stayed 2 nights in Sep 2023
Response from Guest Service Manager Alexis Munoz on Sep 7, 2023
Good morning Miss Frayre,We appreciate your comments, we hope to see you back soon, for us it is a pleasure to serve you.Best regards

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
My second time there and I love it every time. Stuff are super friendly. Food was delicious… didn’t like the fideo much, but everything else was great
Stayed 4 nights in Jul 2023
Response from Guest Service Manager Alexis Munoz on Aug 16, 2023
Dear Adriana, We appreciate your comments and we promise to continue improving, for us it is a pleasure to serve you.Best regards

10/10 Excellent

Jose Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Gerente de servicio al huésped Alexis Munoz on Aug 16, 2023
¡Buen día! Agradecemos su estancia, y lo esperamos pronto de regreso. Para nosotros es un gusto servirle. Saludos Cordiales

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this property several times everytime i have business to care of. Location is great as well as the Hotel
Stayed 3 nights in Jun 2023
Response from Gte. General on Jun 17, 2023
Dear guest:Thank you very much for staying at HS HOTSSON SMART AUTÓNOMA, we are very pleased that you continue to choose us, we hope to greet you very soon in this your home.Kind regardsOmar RodriguezGeneral Manager

10/10 Excellent

Gustavo A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 3 nights in May 2023
Response from Omar Rodriguez on Jun 1, 2023
Dear guest:We are delighted with your visit and we appreciate your comments. It will be a pleasure to greet you very soon.Cordiallyomar rodriguezGeneral manager

10/10 Excellent

Jorge Alejandro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in May 2023
Response from Omar Rodriguez on May 30, 2023
Estimado Huésped:En HS HOTSSON SMART AUTÓNOMA estamos muy complacidos por habernos elegido como su opción de hospedaje, nos complace saber que su estancia fue buena y esperamos gustosos saludarle muy pronto por esta su casa.Saludos CordialesOmar RodriguezGte. General

2/10 Terrible

Sameer

Stayed 1 night in May 2023
Response from Omar Rodriguez on May 8, 2023
Estimado Huésped:Agradecemos en demasía nos haya dado la confianza y la oportunidad de alojarse en HS HOTSSON AUTÓNOMA, lamento sinceramente hayamos causado una decepción de su estancia, nos hubiera encantado saber su sentir con relación a su experiencia vivida, para nosotros es muy importante sus comentarios, le pido una sincera disculpa y trabajaré con mi equipo en reforzar los estándares de nuestra marca CordialmenteOmar RodriguezGte. general

10/10 Excellent

Ernesto Davila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, cómodo, la alberca bastante funcional y agradable, muy bien ubicado y el servicio del staff fue bastante bueno
Stayed 1 night in Apr 2023
Response from Omar Rodriguez on Apr 22, 2023
Estimado Ernesto Davila:MUCHAS GRACIAS por su preferencia y muy agradecidos por sus comentarios que para nosotros son sumamente valiosos, nos da mucho gusto saber que su experiencia fue positiva y que la ubicación haya sido favorable, estaremos muy contentos de volver a saludarle por esta su casa,CordialmenteOmar RodriguezGte. General

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is fine. No problems.
Stayed 2 nights in Feb 2023
Response from Omar Rodriguez on Mar 16, 2023
Estimado Huésped:MUCHAS GRACIAS por su preferencia, estamos muy contentos de saber que su estancia fue buena razon por la que nos compromete a continuar trabajando para ustedes, nuestra razon de ser. Reciba un atento saludo.CordialmenteOmar RodriguezGte. Gener

10/10 Excellent

Marisol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto la atención y amenidades de la habitación. Muchas gracias
Stayed 1 night in Nov 2022
Response from Alma Pacheco. on Nov 26, 2022
Gracias por su visita, así como el tiempo que tomo para hacernos llegar su comentario. Le invitamos a que regrese pronto a esta su casa para atenderle como lo merece.

10/10 Excellent

Jorge Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent hotel with good location
Stayed 1 night in Nov 2022

8/10 Good

olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone super friendly, food was delicious, service excellent .. over all I was pleased
Response from Alma Pacheco. on Nov 4, 2022
Thank you for your visit, as well as the time you took to send me your comment, which I will share with my entire work team. We invite you to return soon to this your home to serve you as you deserve.

10/10 Excellent

Antonio, Anacortes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, excellent rate using expedia.
Stayed 2 nights in Oct 2022
Response from Alma Pacheco. on Oct 27, 2022
Thank you for your visit and your comment. We invite you to return soon to this your home to serve you as you deserve.Sincerely; Alma Pacheco.

10/10 Excellent

Edson

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 2 nights in Sep 2022

10/10 Excellent

Sayde

Stayed 4 nights in Aug 2022
Response from Alma Pacheco. on Aug 23, 2022
Gracias por su visita, así como el tiempo que tomo para hacerme llegar sus calificación. Le invitamos a que regrese pronto a esta su casa para atenderle como lo merece.

6/10 Okay

Esmed

Stayed 1 night in Aug 2022
Response from Alma Pacheco. on Aug 9, 2022
Gracias por su visita, así como los comentarios que me hace llegar. Lo invitamos a que regrese pronto a esta su casa para atenderle como lo merece.

8/10 Good

BEATRIZ GUADALUPE

Business traveler
Liked: Staff & service
The staff is friendly and provides very good service, at hotel and at the restaurant. The rooms are not quiet, ie you can easily hear the conversations and noises from the near rooms. The furniture at the room seemed old and the carpet was dusty. Convenient location however I do not think I will get back there
Stayed 7 nights in Jul 2022
Response from Alma Pacheco. on Jul 29, 2022
Thank you for your visit, as well as the time you took to send us your comments, for which I apologize. We invite you to come back to his house soon, assuring him that we will treat him as he deserves.

10/10 Excellent

Ivan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Súper limpio y muy cómodo
Stayed 2 nights in Jul 2022
Response from Alma Pacheco. on Jul 29, 2022
Gracias por su visita, así como el tiempo que tomo para hacerle llegar su comentario. Le invitamos a que regrese pronto a esta su casa para atenderle como lo merece.

10/10 Excellent

Cesar, DOUGLAS

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great room and excellent staff, and delicious food
Stayed 3 nights in Jun 2022
Response from Alma Pacheco. on Jul 1, 2022
Thank you for your visit, as well as the time and comments you send us. We invite you to return soon to this your home to serve you as you deserve

2/10 Terrible

jessica

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
La limpieza y mantenimiento pésimo
Stayed 1 night in Jun 2022
Response from Alma Pacheco. on Jun 30, 2022
Gracias por su visita, así como el tiempo que tomo para hacernos llegar sus comentarios, mismos por los que le ofrezco una disculpa. Le comento que estoy revisando estos temas con todo mi equipo para poner mayor atención y supervisión al respecto. Atte. Alma Pacheco.

10/10 Excellent

Jose Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in May 2022
Response from Alma Pacheco. on Jun 9, 2022
Gracias por su visita, así como el tiempo que tomo para hacernos llegar su calificación. Le invitamos a que regrese pronto a esta su casa para atenderle como lo merece.

10/10 Excellent

Pamela

Stayed 1 night in May 2022
Response from Alma Pacheco. on May 5, 2022
Gracias por su visita, así como el tiempo que tomo para hacernos llegar su comentario. Lo invitamos a que regrese pronto a esta su casa para atenderle como lo merece.

10/10 Excellent

FERNANDO

Stayed 1 night in Apr 2022
Response from Alma Pacheco. on Apr 12, 2022
Estimado Fernando, Gracias por su visita, así como el tiempo que tomo para hacerme llegar su calificación. Le invitamos a que regrese pronto a esta su casa para atenderle como lo merece.

10/10 Excellent

Sayde

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Love this hotel , great service, food and location
Stayed 4 nights in Mar 2022
Response from Alma Pacheco. on Mar 31, 2022
Thank you for your visit, as well as the comments you make to me. We invite you to return soon to this your home to serve you as you deserve. Sincerely

10/10 Excellent

William O

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we stayed at this property. The first time it was a Holiday Inn but the service hasn’t changed but has gotten better.
Stayed 7 nights in Mar 2022
Response from Alma Pacheco. on Mar 30, 2022
Dear William, Thank you for his visit, as well as the comment you send me. We invite you to return soon to his house to serve you as you deserve. Sincerely; Alma Pacheco.

10/10 Excellent

JOSE, los angeles

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located next to the school but should have a bar/ lounge in the common area to make it more appealing
Stayed 3 nights in Mar 2022
Response from Alma Pacheco. on Mar 13, 2022
Thank you for your visit, as well as the time you took to send us your comments, which we are reviewing; I tell you that we have a very nice terrace where you can have some drinks. We invite you to come back to his house soon to serve him as he deserves.

10/10 Excellent

Luis

Stayed 1 night in Mar 2022
Response from Alma Pacheco. on Mar 7, 2022
Estimado Luis, Gracias por su visita, así como el tiempo que tomo para hacernos llegar su calificación. Lo invitamos a que regrese pronto a esta su casa para atenderle como lo merece. Atte. Alma Pacheco.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Alma Pacheco. on Feb 20, 2022
Gracias por su visita, así como el tiempo que tomo para hacernos llegar su calificación. Le invitamos a que regrese pronto a esta su casa para atenderle como lo merece.

10/10 Excellent

Elias, columbus

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly and the food is great!! Property is clean and comfortable
Stayed 1 night in Feb 2022
Response from Alma Pacheco. on Feb 14, 2022
Thank you for your visit, as well as your kind comment. We invite you to return soon to this your home to serve you as you deserve. Sincerely. Alma Pacheco.

10/10 Excellent

steven

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
All of the staff were friendly, efficient and ready to help when asked. The rooms were clean and comfortable and breakfast was really good.
Stayed 2 nights in Feb 2022
Response from Alma Pacheco. on Feb 14, 2022
Thank you for your visit, as well as your kind comment. We invite you to return soon to this your home to serve you as you deserve.

10/10 Excellent

Alejandro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place, very spacious rooms and excellent service.
Stayed 2 nights in Dec 2021
Response from Alma Pacheco. on Dec 29, 2021
Dear Alejandro, Thank you for visiting him, as well as the time it took to send us his comment. We invite you to return to his house soon to serve him as he deserves. Sincerely; Alma Pacheco.

10/10 Excellent

JUAN PABLO

Business traveler
Liked: Cleanliness, staff & service, room comfort
Excelent option
Nice stay
Stayed 2 nights in Dec 2021
Response from Alma Pacheco. on Dec 20, 2021
Dear Juan Pablo, Thank you for your visit, as well as your comment. We invite you to return soon to this your home to assist you as you deserve. Sincerely

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Tiene oportunidades para mejorar.
Por razones ajenas al hotel no había luz por lo que no había elevadores disponibles y solo una luz encendía en la habitación. No había enchufes de pared que funcionaran tampoco. El staff no hizo mucho por ayudar u ofrecer opciones ante la situación. No había agua caliente en la regadera por la mañana.
Stayed 1 night in Dec 2021
Response from Alma Pacheco. on Dec 16, 2021
Gracias por su visita, así como el tiempo que tomo para hacernos llegar sus comentarios, mismos por los que le ofrezco una disculpa, y le pido nos de la oportunidad de tenerle nuevamente esta esta su casa y poder compensar con un descuento del 25% en su estancia. Quedo a sus ordenes.

8/10 Good

Ariosto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Hotel céntrico, en zonas seguras, limpio y ejecutivo.
Stayed 3 nights in Nov 2021
Response from Alma Pacheco. on Nov 28, 2021
Gracias por su visita, así como el tiempo que tomo para hacernos llegar sus comentarios. Lo invitamos a que regrese pronto a esta su casa para atenderle como lo merece. Atte. Alma Pacheco.

10/10 Excellent

Luis Felipe

Stayed 1 night in Nov 2021
Response from Alma Pacheco. on Nov 27, 2021
Estimado Luis Fernando, Gracias por su visita, así como el tiempo que tomo para brindarnos esta calificación. La invitamos a que regrese pronto a esta su casa para atenderle como lo merece.

10/10 Excellent

Paulina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Alma Pacheco. on Nov 17, 2021
Estimada Paulina, Gracias por su visita, así como el tiempo que tomo para darnos una calificación. La invitamos a que regrese pronto a esta su casa para atenderle como lo merece.

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is placed nicely from where we need to be for most of our trip. We will be coming back next time for longer and will consider this property again.
Stayed 7 nights in Oct 2021
Response from Alma Pacheco. on Oct 16, 2021
Dear Mr. James, Thank you for your visit, as well as the time you took to send us your comments. We will be happy to have you back in your home to serve you as you deserve. Sincerely; Alma Pacheco

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable hotel at a fair price
Very good experience, only the amenities, coffee and water bottles supply could be better.
Stayed 2 nights in Sep 2021
Response from Alma Pacheco. on Oct 2, 2021
Thank you for your visit, as well as the comment that you send me. I would like to indicate if you refer to the quality or quantity of these products. We invite you to return to this home soon to serve you as you deserve.

8/10 Good

Diana, Durham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were good, slept well. I did have to change rooms because there was a leak in the shower and it was going through the floor in the room and after changing rooms it seems the other room had the same issue. Stains and the carpet wet on the side where the shower wall is located. Maybe when they did their renovations something g happened, something that needs to be looked into before mayor damages happen.
Stayed 2 nights in Sep 2021
Response from Alma Pacheco. on Oct 2, 2021
hank you for your visit, as well as the comment that you send me, which we are forwarding immediately to solve it as soon as possible, and prevent it from being presented again. We invite you to return to this home soon to serve you as she deserves.

10/10 Excellent

Rodrigo Navarro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2021
Response from Alma Pacheco. on Oct 1, 2021
Gracias por su visita, así como el tiempo que tomo para contestar nuestra encuesta de servicio. Le invitamos a que regrese pronto a esta su casa para atenderle como lo merece. Atte. Alma Pacheco.