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Reviews of Holiday Inn Express Guadalajara Iteso, an IHG Hotel

3 out of 5
Holiday Inn Express Guadalajara Iteso, an IHG Hotel
Av Camino Al Iteso :8650, Col. Santa Maria, Tlaquepaque, JAL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 200 out of 296 reviews" "
Rating 8 - Good. 69 out of 296 reviews" "
Rating 6 - Okay. 13 out of 296 reviews" "
Rating 4 - Poor. 8 out of 296 reviews" "
Rating 2 - Terrible. 6 out of 296 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge Romel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Guadalajara ITESO on Jan 14, 2024
Agradecemos que se haya tomado el tiempo para valorar nuestros servicios, esperamos tener la oportunidad de recibirlo nuevamente en Holiday Inn Express Guadalajara Iteso.

10/10 Excellent

Jorge Romel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay, clean, good food and helpful s
We were happy about the quality of room equipment and the building itself. Very clean y safe
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Guadalajara ITESO on Jan 14, 2024
Agradecemos que se haya tomado el tiempo para valorar nuestros servicios, esperamos tener la oportunidad de recibirlo nuevamente en Holiday Inn Express Guadalajara Iteso.

10/10 Excellent

Cendi, Midlothian

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Guadalajara ITESO on Feb 24, 2024
Agradecemos que se haya tomado el tiempo para valorar nuestros servicios, esperamos tener la oportunidad de recibirlo nuevamente en Holiday Inn Express Guadalajara Iteso.

10/10 Excellent

Jose

Stayed 4 nights in Dec 2023
Response from Holiday Inn Express Guadalajara ITESO on Jan 14, 2024
Agradecemos que se haya tomado el tiempo para valorar nuestros servicios, esperamos tener la oportunidad de recibirlo nuevamente en Holiday Inn Express Guadalajara Iteso.

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great place to stay, very convinient and safe
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Guadalajara ITESO on Nov 21, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Guadalajara Iteso, we look forward to your visit soon.

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Holiday Inn Express Guadalajara ITESO on Sep 22, 2023
Agradecemos que se haya tomado el tiempo para valorar nuestros servicios, esperamos tener la oportunidad de recibirlo nuevamente en Holiday Inn Express Guadalajara Iteso.

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service and great breakfast
Stayed 5 nights in Jul 2023
Response from Holiday Inn Express Guadalajara ITESO on Jul 25, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Guadalajara Iteso, we look forward to your visit soon.

10/10 Excellent

Joel

Liked: Staff & service, property conditions & facilities
Really nice hotel
Stayed 1 night in May 2023
Response from Holiday Inn Express Guadalajara ITESO on May 29, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Guadalajara Iteso, we look forward to your visit soon.

10/10 Excellent

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Good price and good location.
Stayed 1 night in May 2023
Response from Holiday Inn Express Guadalajara ITESO on May 17, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Guadalajara Iteso, we look forward to your visit soon.

10/10 Excellent

Gabriela

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I like the breakfast!!
Stayed 3 nights in Apr 2023
Response from Holiday Inn Express Guadalajara ITESO on May 3, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Guadalajara Iteso, we look forward to your visit soon.

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Holiday Inn Express Guadalajara ITESO on Apr 26, 2023
Agradecemos que se haya tomado el tiempo para valorar nuestros servicios, esperamos tener la oportunidad de recibirlo nuevamente en Holiday Inn Express Guadalajara Iteso.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Semana Santa en Guadalajara
Oí comentar alguna vez que la mejor temporada para visitar Guadalajara es durante semana santa. La ciudad tranquila y sin tráfico. El hotel estaba enseguida de una universidad cerrada por la temporada y solo me imagino que es una área más activa regularmente. El hotel tiene bastante parking y por Uber solo 15 minutos del Parián y del centro histórico...en estas fechas! Limpio, moderno y eficiente. Cómodo con acabados y muebles nuevos y principalmente todo muy limpio. Buena base para explorar esta gran ciudad.
Stayed 4 nights in Apr 2023
Response from Holiday Inn Express Guadalajara ITESO on Apr 13, 2023
Agradecemos que se haya tomado el tiempo para valorar nuestros servicios, esperamos tener la oportunidad de recibirlo nuevamente en Holiday Inn Express Guadalajara Iteso.

10/10 Excellent

Maria Isabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff, everything is clean, I love the breakfast. This hotel have a good service, thanks everyone for your help and your service.
Stayed 3 nights in Feb 2023
Response from Holiday Inn Express Guadalajara ITESO on Mar 6, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Guadalajara Iteso, we look forward to your visit soon.

10/10 Excellent

Ruby, Dickinson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023
Response from Holiday Inn Express Guadalajara ITESO on Mar 6, 2023
Gracias por elegirnos como su opción de hospedaje y por dedicarnos tiempo para compartir su experiencia.

8/10 Good

Genevieve

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No attractive restaurants nearby
Stayed 1 night in Dec 2022
Response from Holiday Inn Express Guadalajara ITESO on Dec 19, 2022
Gracias por elegirnos como su opción de hospedaje y por dedicarnos tiempo para compartir su experiencia.

10/10 Excellent

Carla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me hospedé en este hotel por su cercanía a ITESO, la universidad. Es un lugar muy cómodo con muchos servicios alrededor, a solo 10 minutos en coche del espacio comercial y recreativo Punto Sur. El desayuno está incluido y, a diferencia de otros hoteles donde el desayuno es gratis, este está muy bien montado y llama la atención la excelente atención de los meseros. Creo que el servicio del staff es el mejor activo de este lugar.
Stayed 1 night in Nov 2022
Response from Holiday Inn Express Guadalajara ITESO on Nov 29, 2022
Agradecemos que se haya tomado el tiempo para valorar nuestros servicios, esperamos tener la oportunidad de recibirlo nuevamente en Holiday Inn Express Guadalajara Iteso.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Holiday Inn Express Guadalajara ITESO on Mar 6, 2023
Gracias por elegirnos como su opción de hospedaje y por dedicarnos tiempo para compartir su experiencia.

10/10 Excellent

Armida, Gaston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La chica que me recibió fue muy amable conmigo. El hotel está cerca del aeropuerto
Stayed 1 night in Sep 2022
Response from Holiday Inn Express Guadalajara ITESO on Sep 21, 2022
Agradecemos que se haya tomado el tiempo para valorar nuestros servicios, esperamos tener la oportunidad de recibirlo nuevamente en Holiday Inn Express Guadalajara Iteso.

10/10 Excellent

Jessica Sofia

Stayed 2 nights in Aug 2022
Response from Holiday Inn Express Guadalajara ITESO on Aug 22, 2022
Agradecemos que se haya tomado el tiempo para valorar nuestros servicios, esperamos tener la oportunidad de recibirlo nuevamente en Holiday Inn Express Guadalajara Iteso.

10/10 Excellent

Alberto

Stayed 2 nights in Jun 2022
Response from Holiday Inn Express Guadalajara ITESO on Jun 7, 2022
Agradecemos que se haya tomado el tiempo para valorar nuestros servicios, esperamos tener la oportunidad de recibirlo nuevamente en Holiday Inn Express Guadalajara Iteso.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It´s located on a very quiet and secure neighborhood. Rooms were always tidy up and clean. Great breakfast. Nice co-working area near the lobby. The staff was always friendly and helpful no matter the hour. Has some nice coffee shops/fastfood options around just in case.
Stayed 4 nights in May 2022
Response from Holiday Inn Express Guadalajara Iteso on Jun 9, 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express Guadalajara Iteso, we look forward to your visit soon.

10/10 Excellent

Josie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service clean room and enjoyed the free breakfast.
Stayed 1 night in May 2022
Response from Holiday Inn Express Guadalajara Iteso on May 17, 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express Guadalajara Iteso, we hope to see you again soon.

10/10 Excellent

Cynthia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was super great felt very welcome. The room is so pretty and the beds are so comfortable.
Stayed 1 night in May 2022
Response from Holiday Inn Express Guadalajara Iteso on May 13, 2022
We are glad to know that we met your expectations, thank you for taking a moment to share your experience with us. We hope you visit us soon

10/10 Excellent

Pilar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean.
Stayed 1 night in Mar 2022
Response from Holiday Inn Express Guadalajara ITESO on Mar 22, 2022
Dear guest, Thank you very much for sending us your comments, we are glad to know that you were able to fully enjoy your stay, we hope to see you again with us. Best Regards.

10/10 Excellent

emilio, riverside

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet hotel
Stayed 1 night in Mar 2022
Response from Holiday Inn Express Guadalajara ITESO on Mar 19, 2022
Gracias por elegirnos como su opción de hospedaje y por dedicarnos tiempo para compartir su experiencia.

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than I expected
Super confortable, huge rooms, perfect for a family of 4 or even 5. Can't beat the price, breakfast is included.
Stayed 5 nights in Jan 2022
Response from Eduardo Mendoza / General Manager on Jan 17, 2022
Dear guest, Thank you very much for sending us your comments, we are glad to know that you were able to fully enjoy your stay, we hope to see you again with us. Best Regards.

10/10 Excellent

Candida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing, everything was so clean and the staff was friendly.
Stayed 2 nights in Jan 2022
Response from Eduardo Mendoza / General Manager on Jan 8, 2022
Dear guest, We appreciate your comments and we are happy to know that you were able to fully enjoy your stay, we hope to see you again with us.

10/10 Excellent

Erika

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and convenient
Was there for a wedding and location was convenient to church and hall. Friendly staff and good breakfast.
Stayed 3 nights in Dec 2021
Response from Holiday Inn Express Guadalajara ITESO on Dec 20, 2021
Thank you so much for your kind words. We appreciate the time you took to share your feedback. It will be a pleasure to receive you again.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a Recommendation
Permisos was comfortable and well kept. Good location to get to various shopping center by Uber or taxi, since driving and traffic can be challenging. All Staff was friendly and very professional and breakfast choices was very good.
Stayed 2 nights in Dec 2021
Response from Eduardo Mendoza / General Manager on Dec 7, 2021
Dear Guest, we are glad that you were able to fully enjoy your stay, we hope to have you with us again soon. Best regards.

10/10 Excellent

Arturo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Eduardo Mendoza / Gerente General on Nov 22, 2021
Muy buen día estimado huésped, Deseando que usted y su familia se encuentren excelente, agradecemos el tiempo invertido en enviarnos sus comentarios ya que para nosotros son muy valiosos, nos alegra saber que pudo disfrutar por completo su estancia y esperamos tenerle nuevamente con nosotros en un futuro, sin mas por el momento me despido deseándole un excelente día. Saludos cordiales.

10/10 Excellent

Ulysses

Liked: Cleanliness, staff & service, property conditions & facilities
Over office the state was comfortable there was a few cleaning issues but nothing too big.
Stayed 1 night in Nov 2021
Response from Eduardo Mendoza / General Manager on Nov 17, 2021
Dear guest, We appreciate the time invested in sending us your comments, we are very happy that you were able to fully enjoy your stay and we hope to have you with us again soon, excellent day and best regards.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical Holiday Inn quality 👏
Always enjoy the standard at Holiday Inn.
Stayed 1 night in Oct 2021
Response from Eduardo Mendoza / General Manager on Nov 1, 2021
Dear guest, We are glad to know that you were able to fully enjoy his stay, our team works every day to offer a quality service, we appreciate his comments and we wish to see him again in our city. Kind regards.

10/10 Excellent

Roxanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great hotel close to everything and the breakfast was amazing. The man serving breakfast just makes the stay awsome!!
Stayed 2 nights in Oct 2021
Response from Holiday Inn Express Guadalajara ITESO on Nov 1, 2021
We love knowing that you enjoyed your stay. Thank you for your preference!

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, easy parking, good experience overall
Stayed 2 nights in Oct 2021
Response from Eduardo Mendoza / General Manager on Oct 18, 2021
Dear guest, thank you very much for your comments, our team works hard to provide you with a quality service, we hope to have you with us again soon.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

10/10 Excellent

Abraham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient close to airport safe location.
Stayed 1 night in Sep 2021
Response from Eduardo Mendoza / General Manager on Sep 21, 2021
Thank you for taking the time to send us your comments and rating, it is very important to us since day by day we work with great passion to provide you with an excellent service. Kind regards.

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021
Response from Mario González on Sep 13, 2021
Para Holiday Inn Express Guadalajara Iteso ha sido un gusto atenderle, esperamos que nos brinde nuevamente la oportunidad de servirle.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Very nice experience, very comfortable
Stayed 1 night in Aug 2021
Response from Holiday Inn Express Guadalajara ITESO on Sep 13, 2021
Thank you for your preference!

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so great, very convenient and great location for us.
Stayed 2 nights in Aug 2021
Response from Holiday Inn Express Guadalajara ITESO on Sep 13, 2021
Thank you for your preference!

8/10 Good

Adan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Holiday Inn Express Guadalajara ITESO on Mar 29, 2021
¡Gracias por compartir su experiencia con nosotros!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very easy to get to the hotel. Parking is safe. A security guard drives through the lot.
Stayed 1 night in Feb 2021
Response from Holiday Inn Express Guadalajara ITESO on Mar 29, 2021
Thank you for share your experience with us!

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2020

4/10 Poor

Verified traveler

I tried to call the hotel 12 times ask questions about the shuttle to pick me up from the airport they said it was on his way be there in 15 minutes 45 minutes went by I see no shuttle tried calling numerous times just to get hung up on and then after that they just wouldn’t answer the phone So I had to pay $22 for a taxi cab So I had to pay $22 for The air-conditioning in the room doesn’t work Well at all I couldn’t even sleep I might as well just stayed up and stayed at the airport all night till my connecting flight and save my money
Stayed 1 night in Aug 2020

4/10 Poor

Ray, mexico

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
I didn’t like the rooms, are too old needs refurbishment, the area not so great at night . The rate does not match what the cost.
Stayed 1 night in Feb 2020
Response from Holiday Inn Express Guadalajara Iteso on Apr 1, 2020
We are very sorry to hear that your stay with us was not pleasant. We are currently working on renovating the hotel completely. We hope you will give us another chance.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

10/10 Excellent

Zeus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice convenient hotel
Nice clean hotel, in a middle. If small shopping m area and two private universities. Perfect for meeting, conferences, etc,,
Stayed 1 night in Oct 2019

6/10 Okay

Edward, Querétaro MX

Liked: Cleanliness, staff & service, amenities
For the price the room was dated and drab. Air Conditioner was broken. Breakfast was excellent. The location is good for me but for the price I’ll look elsewhete next time.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent service and clean room at all times
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

10/10 Excellent

Edward, Querétaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely nothing to complain about. Warm Mexican hospitality. Excellent breakfast.
Stayed 2 nights in Aug 2019