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Reviews of Las Pérgolas

3 out of 5
Las Pérgolas
Calle Jose Maria Morelos,2244 3, Guadalajara, JAL

Reviews

7.6

Good

Rating 10 - Excellent. 169 out of 473 reviews" "
Rating 8 - Good. 138 out of 473 reviews" "
Rating 6 - Okay. 87 out of 473 reviews" "
Rating 4 - Poor. 43 out of 473 reviews" "
Rating 2 - Terrible. 36 out of 473 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Manuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I can say is a good place to stay
Stayed 4 nights in Feb 2024

10/10 Excellent

Maria Luisa

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

2/10 Terrible

Maria Guadalupe

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Había 6 hombres al lado de mi habitació bebiendo, fumando, riendo sin ninguna consideración. Siguieron bebiendo y tirando botellas al piso y yo cansada sin poder dormir. No se me ocurrió marcar a a recepción, pero no puedo entender que no hagan rondines por las noches. Claramente hay un letrero que se impide las visitas por la noche. Es el,peor hotel de GUadalajara. Lástima que me tocó vivirlo. Nadie me ayudó a bajar mis maletas hasta mi coche y todavía quería la señorita que le llenara una encuesta de satisfacción…qué persona tan ignorante. Uds. escogen ese tipo de personas con primaria trunca verdad? Porque sólo así puedo entender tanta ignorancia.
Stayed 7 nights in Nov 2023
Response from Ventas y Reservaciones on Nov 28, 2023
Estimado huésped,Lamentamos profundamente los inconvenientes que experimentó durante su estancia en nuestro hotel. Entendemos que el ruido y las acciones de otros huéspedes afectaron su descanso, y le pedimos disculpas por no haber detectado y solucionado estos problemas a tiempo. Apreciamos su observación sobre la necesidad de realizar rondines nocturnos y tomaremos medidas para fortalecer nuestra vigilancia y asegurarnos de que se cumplan las normas del hotel.Respecto a la asistencia con su equipaje, entendemos que este servicio es crucial para una experiencia agradable y lamentamos que no se le haya proporcionado adecuadamente. Abordaremos este asunto con nuestro equipo para mejorar la atención a nuestros huéspedes.Sobre su comentario acerca de nuestro personal, valoramos a todos nuestros empleados y nos esforzamos por ofrecer capacitación continua para asegurar un servicio de alta calidad. Sus comentarios son importantes para nosotros y nos ayudarán a mejorar.Nos gustaría tener la oportunidad de cambiar su percepción sobre nuestro hotel y esperamos poder darle la bienvenida nuevamente para ofrecerle una experiencia mucho más satisfactoria.Cordialmente,

8/10 Good

JULIO R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ventas y Reservaciones on Nov 28, 2023
Estimado huésped,Gracias por la calificación en Expedia. Nos alegra saber que su estancia fue satisfactoria y estamos comprometidos a mantener este nivel de excelencia. Esperamos recibirlo nuevamente en nuestro Hotel Las Pergolas.Saludos cordiales,

6/10 Okay

Marissa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Ok for a quick stay.
Front desk was a little rude. You can also hear everything outside your room, everything echos. We couldn’t sleep because there was kids running around and screaming. Luckily we only stayed one night there.
Stayed 1 night in Oct 2023
Response from The Sales and Reservations Team on Nov 28, 2023
Dear Guest,We sincerely apologize for the experience you encountered during your stay at Las Pérgolas. We regret to hear that our front desk service did not meet the high standards we strive for, and we appreciate your bringing this to our attention. We are committed to providing exceptional service and will address this feedback with our team for immediate improvement.Regarding the noise levels, we understand how important a quiet environment is for a restful night's sleep. We are sorry that disturbances from other guests impacted your stay negatively. We will be looking into additional measures to manage noise levels more effectively in the future.We truly value your feedback as it is crucial for us to improve our guest experience. We hope that you will consider staying with us again, giving us another opportunity to provide you with the quality service and peaceful stay you expect and deserve.Kind regards,

6/10 Okay

Patty

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Okay for the price!
The toilet water BROWN. Disgusting. Under the sink, i don’t know what it was but there was some nasty stuff by the pipes. Almost looked like poop but could’ve been some type of glue. Horrible job done.
Stayed 1 night in Sep 2023

4/10 Poor

Ernesto

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Stay is comfortable although, facilities are quite outdated and even though a safety deposit is given during the check-in, the check-out takes 5-10 minutes despite there is a deposit. What I did not like is that Expedia mentions the hotel as pet-friendly however, it never states that there is an additional charge for your pet, your pet is not allowed to be walked-in and, you are not allowed to leave your pet alone in the room. On top, there is an additional safety deposit if you bring a pet. In addition, the on-premise parking is not mentioned to be subject to availability on the page and is limited to 20 parking spots only which is not sufficient to leave your vehicle safe guarded. You need to call the lobby to open the parking lot gate and same as you go out with your car. Very inconvenient.
Stayed 2 nights in Aug 2023
Response from Ventas y Reservaciones on Aug 21, 2023
Hello,The information about pets, as well as the additional cost is specified in the general information described on Expedia.com; regarding parking it is also indicated that this is subject to availability.It is important to us the satisfaction of our customers, so we try to be as clear as possible.Thank you and we reiterate our pet friendly service.

10/10 Excellent

Andres

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was my 2nd stay in this hotel. It feels safe, quiet and clean. At times the people in other rooms were yelling and making noises but that is not the hotel's fault. The food in the cafeteria is acceptable while not the best I had during my trip, but the service is fast and the prices are reasonable. The WiFi worked fine for me, I was able to do a lot of work. I recommend this hotel.
Stayed 7 nights in Jun 2023
Response from Ventas y Reservaciones on Jun 26, 2023
Thanks for your comments.We are glad to know that your stay at our hotel has been to your liking, we hope to see you again soon.Greetings and have a good trip

2/10 Terrible

ZORINA, Reston

Stayed 1 night in Jun 2023
Response from Ventas y Reservaciones on Jul 17, 2023
Hola,Nos gustaría saber más acerca de su experiencia en nuestro hotel, nos comunicaremos con usted para saber sus comentarios.Saludos.

8/10 Good

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Ventas y Reservaciones on Jun 19, 2023
Gracias por su calificaciónEsperamos verle pronto nuevamente.

8/10 Good

Alex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena ubicación, seguro.
Stayed 1 night in May 2023
Response from Ventas y Reservaciones on Jun 12, 2023
Gracias por su calificación.Esperamos verle pronto nuevamente.

8/10 Good

Francisco

Stayed 2 nights in May 2023
Response from Ventas y Reservaciones on Jun 12, 2023
Gracias por su calificación.Esperamos verle pronto nuevamente.

10/10 Excellent

Jose

Liked: Staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2023
Response from Ventas y Reservaciones on Jun 12, 2023
Thank you for your rating.We hope to see you again soon.

10/10 Excellent

Daisy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, except outside a room there were dirty dishes left on the floor and not picked up for both dats we were there.
Stayed 1 night in Apr 2023
Response from Ventas y Reservaciones on Jun 12, 2023
Hello,Thank you for your comment, we will follow up and offer you an apology for the inconvenience you mention, so that on your next visit to our hotel this will not happen again.

4/10 Poor

Carlos

Stayed 1 night in Apr 2023
Response from Ventas y Reservaciones on Jun 12, 2023
Hola,Para nosotros es importante que nuestros clientes tengan una estancia agradable y confortable. Si tiene algún comentario adicional puede contactar directo al departamento de ventas y reservaciones para darle una mejor atención.Saludos.

4/10 Poor

Oscar

Stayed 1 night in Mar 2023
Response from Ventas y Reservaciones on Mar 29, 2023
Hola,Hemos recibido su calificación y es importante para nosotros saber de qué manera podemos mejorar la experiencia de nuestros clientes.En caso que quiera compartirnos su experiencia estamos atentos de sus comentarios.Saludos.

6/10 Okay

BASTI AURORA

Business traveler
Not so good experience
Not so good experience, hotel staff were not friendly. They stated that the per person deposit they requested at check in, it would be returned after checking out and one of them inspect the rooms. Definitely not returning back to this location
Stayed 1 night in Feb 2023
Response from Ventas y Reservaciones on Feb 16, 2023
Hello,It is important to us that our customers have a favorable experience of all our collaborators. Regarding the security deposit this is requested instead of asking them to leave an open voucher, which is refunded upon check out.Regards.

2/10 Terrible

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
no tienen cable en las tele
Stayed 4 nights in Jan 2023
Response from Ventas y Reservaciones on Feb 15, 2023
Hola,Lamentamos mucho que su estancia con nosotros haya sido afectada por este inconveniente, es importante mencionar que la habitación que usted reservo solo cuenta con TV con sistema de cable, y las habitaciones con Smart Tv son de otra categoría. En el futuro le invitamos a considerar las características generales de nuestras habitaciones.Saludos.

10/10 Excellent

Andres

Stayed 4 nights in Jan 2023

8/10 Good

Juan Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Stayed 1 night in Jan 2023
Response from Ventas y Reservaciones on Jan 27, 2023
Hi,Thank you for your comment and your rating, we are happy that your stay with us has been to your liking.We hope to see you soon.Best regards.

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place to stay. It's clean and the staff is helpful. The building is aging and it does show in the bathroom in particular, but it's still perfectly usable. You can listen to pretty much everything that is going on in the adjacent rooms.
Response from Ventas y Reservaciones on Jan 27, 2023
Hello,We appreciate your comments, our commitment is to offer the best service in the best location. Regarding the noise we are very sorry for this situation and we will forward it to the corresponding area.Regards.

10/10 Excellent

Eduardo

Liked: Staff & service, amenities, property conditions & facilities
The hotel room I stayed in was nice, clean, and spacious. It also had free parking and friendly staff, all for a great price.

10/10 Excellent

JULIO R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

CARLOS

Liked: Cleanliness, staff & service, room comfort
Average
Place is well located just a bit outdated. A 300 pesos deposit in cash is required.
Stayed 4 nights in Nov 2022

8/10 Good

Daniel Martinez

Traveled with group
Liked: Cleanliness, staff & service
Bastante bien, pero me gustaría que hubiera más de una llave por cuarto
Stayed 2 nights in Oct 2022

4/10 Poor

Luis A

Liked: Staff & service, amenities
Property had a pool, is in a good area, and for the price I paid it was a good deal. I did not like that I felt someone went into my room when I wasn't there. I checked in at 4pm went into the room for 5 minutes to leave my bag and didn't come back until 11pm. When I came back the room lights where already on and the television was turned on. I instantly felt something was wrong, I never touched the TV when I went in to just leave my bag. The TV was playing baby cartoons, which I found very odd. Nothing was missing in my bag, but I know for a fact that I did not touch the television or nor would I have left the lights on when at 4pm the room was brightly lit from the sunlight. I don't know if someone accidently went in or what happen, but it did make me feel like someone was snooping.
Stayed 1 night in Sep 2022

10/10 Excellent

Esmeralda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Ricardo

Stayed 1 night in Jun 2022

8/10 Good

Ruben

Liked: Cleanliness, staff & service
Trip to Guadalajara
The attention from the staff was just outstanding, kind, professional, fast and polite all time. The location is very good .
Stayed 7 nights in Apr 2022
Response from Ventas y Reservaciones on Apr 26, 2022
Hi, Thanks for your comments, our compromise is offer the best service in the best location. We are waiting for you soon.

6/10 Okay

Miguel

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel claims to be a 3 star hotel, but it is not. The facilities are rundown! It looks old! The windows don’t close, the shower looks dirty, the beds are not comfortable.
Stayed 2 nights in Dec 2021

10/10 Excellent

Jose Luis, eagle pass

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Front desk receptionist
Stayed 1 night in Dec 2021

8/10 Good

Jorge Eduardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Yazmin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

alfredo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Gerente de Ventas on May 4, 2021
Gracias por la calificación otorgada. Nuestro compromiso es ofrecerles servicios de calidad y confort. Esperamos verle pronto. Saludos.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servicio amable, habitacion tamano amplio, con bano grande a un buen precio .
Stayed 1 night in Apr 2021
Response from Gerente de Ventas on May 4, 2021
Muchas gracias por sus comentarios, estos nos ayudan a seguir mejorando la experiencia de nuestros clientes. Estamos trabajando constantemente para mejorar nuestros servicios y así poder ofrecerles sólo calidad y confort. Gracias por su confianza esperamos verle pronto. Saludos.

8/10 Good

Verified traveler

Stayed 14 nights in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
Close to 2 hours to check in due to a lack of hot water. Some units had poor water pressure. Requested a quiet room and they put me in a room where a nightclub nearby BLASTED music from 9pm to 4am.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
The staff was always very kind and the food at the restaurant there was good.
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Old property in an up market and quiet area. Staff are great, room size ok, cold showers almost every day of 7 day stay. Easy bus service into Centro (629) . Good wifi. Restaurant tasty food and cheap. Once renovated this place will be very popular.
Stayed 7 nights in Oct 2019

2/10 Terrible

Celso

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Ventas on Aug 1, 2019
Gracias por su calificación. Nuestro compromiso es ofrecer el mejor servicio, en la mejor ubicación. Saludos

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Saludos on Aug 1, 2019
Gracias por tomarse un tiempo y dejarnos una calificación positiva. Nuestro compromiso es ofrecer el mejor servicio en la mejor ubicación.

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019
Response from Ventas on Aug 1, 2019
¡Gracias! Nos satisface que su estancia con nosotros ha resultado satisfactoria. Nuestro compromiso ofrecer el mejor servicio en la mejor ubicación.

4/10 Poor

Verified traveler

Stayed 1 night in Jun 2019
Response from Ventas on Jul 20, 2019
La retroalimentación de nuestros clientes es importante para nosotros. Saludos

8/10 Good

Nancy Saharaim

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2019
Response from David V. on Jun 12, 2019
¡Gracias por su calificación! Nos esforzamos para dar el mejor servicio en la mejor ubicación. Saludos cordiales.

4/10 Poor

Jose Aaron

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Local area is great, service I think one of the best and good housekeeping but hotel is under renovation and I was moved to 3 different rooms , they must notify on web site this condition
Stayed 11 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jul 2018

4/10 Poor

P

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
hotel was in bad condition, staff was great except for one of the front desk girls was rude to my mother, food was outstanding!!
Stayed 6 nights in Jun 2018
Response from Joaquin Holtzheimer O. on Jun 19, 2018
Dear P. Thanks for your honest opinion. We have sent your comments to the affected personnel. I apologize for this bad experience with the reception staff. It is very disappointing to hear what happened, please send us an email with a phone number or email address so that our Hotel Manager can solve your problem personally.

8/10 Good

JOSE

Liked: Staff & service, room comfort
not so good
Great area to stay, several amenities at walking distance. Room needed an update, AC not working properly and floors not to clean. lack of Toiletries .
Response from Joaquin Holtzheimer O. on May 25, 2018
Estimado Jose, Gracias por tu sincera opinión. Hemos mandado tus comentarios al personal involucrado. Pido disculpas por esta mala experiencia que tuviste en la habitación que se te asigno. Es muy decepcionante escuchar lo sucedido, pero esperamos que nos des otra oportunidad para demostrarte que hemos mejorado. Por favor, házmelo saber si deseas tratar el tema personalmente. Sin mas por el momento, quedo de usted. Atentamente

6/10 Okay

Silvia

Liked: Cleanliness, staff & service
Terrible disappointed with Expedia!! At check in time, I was informed that I had an economy room, which meant : NO AIR CONDITIONING!! Their explanation was that this was what Expedia sent. Well, unfortunately Expedia doesn’t tell you that there are 5 different categories to choose from. The manager contacted Expedia and Iwas told to cancel the reservation and they would look for another hotel!! This was totally unacceptable as who in their right mind after traveling all day would go somewhere else? The hotel itself is nice, very clean and the staff is incredible helpful. Thumbs up to manager Joaquin and Chuy. The restaurant is also veryyyy nice.
Stayed 5 nights in Mar 2018