Ratings based on 705 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel downtown with authentic feel

Posted Aug 16, 2014
Nice hotel, central location, 5 minutes walking distance from central plaza. Rooms are ok, but pretty old fashioned; inside court rooms don't have windows which makes them dark and stuffy. If you want natural day light, ask for a room with window. Bathrooms are ok, towels are folded into pretty swans, shower is basic but functional. Electric outlets are not placed in strategic positions and are few, internet access doesn't work, so don't expect that you can work in the room. Restaurant is nice, the Sopa Azteca is delicious. Like in many hotels in Mexico, paying with credit card doesn't always work, so always have enough cash. In this hotel, they accept Visa.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Beautiful Hotel, Perfect Location.

Posted Aug 12, 2014
Pros: Colonial architecture is impressive. Best part is the concierge, Manuel Mejia. I usually don't interact much with concierges but I'm glad I did.
Cons: Entire staff at the hotel was amazing minus one female front desk clerk. Rude, hung up on me when I called front desk to ask for a fan for the room.
Location: Central location. Very convenient for visiting the main sites or to navigate to anywhere you'd like to visit.
The hotel is lovely. The colonial architecture is beautiful, the room was large. Everything was very clean and everything seemed to be well maintained at the hotel. By far the best part is the concierge, Manuel Mejia. I usually don't interact much with concierges because they tend to give touristy recommendations whereas I prefer to do how the locals do. But not Manuel. He was super helpful and always made sure I was taken care of. He never rushed me, and always answered my 101 questions. Two nights before my departure, I got really ill. Manuel ran to the pharmacy to purchase meds for me and checked with me to make sure I was recovering.
Comment from Hotel Management
Aug 17, 2014 by Manuel Mejia M, Hotel Management
Thank you for your feedback. I am glad to hear that you have been enjoying your stays at the Hotel Morales Downtown. I am so happy to hear that you enjoyed conciergeĀ“s reception. I will be sure to pass on your terrific feedback to our secret weapon. It would be our pleasure to welcome you back. Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pleasant Hill, CA

Beautiful Colonial Style/Great Location/Great Serv

Posted Aug 3, 2014
Pros: Location, cleanliness, staff friendliness.
Location: The hotel is in a great central location close to the central parks, museums, theaters, churches, libraries and important avenues. Carriage rides.
The hotel is in a great central location close to the central parks, museums, theaters, churches, libraries and important avenues. Everything is at walking distance, should you choose to walk. The hotel is a beautiful colonial hotel that is well kept: The walls and hallways were well painted, the doors were varnished, the corridors had beautiful chairs were you could sit, relax and enjoy the music. There is a pianist that plays every morning, so that you can enjoy your breakfast. The pianist played beautifully and his music traveled to the 3rd floor; the acoustics were great. The customer service was excellent. Everyone from the concierge, to the restaurant staff, to customer service were friendly and welcoming. The restaurant food was great. I am a vegetarian and the restaurant was willing to prepare different dishes for me. The rooms were spacious and very clean.
Comment from Hotel Management
Aug 5, 2014 by Manuel Mejia M, Hotel Management
Thank you very much for taking the time to share your experiences during your stay in our hotel, We appreciate your comments as they are helpful to improve our services, Hope to see you soon. Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler from Altadena, Ca

Guadalajara vacation 2014

Posted Jul 8, 2014
Pros: Service and hotel
Cons: Keep up the good work
Location: Museums, churches, restaurant, entertainment all with walking distance.
Loved the hotel, staff is very friendly, walking to historic downtown.
Comment from Hotel Management
Jul 10, 2014 by Manuel Mejia M, Hotel Management
Thank you for taking the time to write about your recent stay and for your wonderful comment. Hope we can be your house on your next trip to Guadalajara
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay

Posted Jul 7, 2014
Pros: Location, staff, price
Cons: Rooms are a bit old. Beds could be comfier.
Location: Perfect location to explore Guadalajara
Pleasant experience. Staff was nice, room was clean, building is pretty. Room was a bit oldish and needs a liftover. Bed could have been more comfortable.
Comment from Hotel Management
Jul 10, 2014 by Manuel Mejia M, Hotel Management
Thank you for taking the time to write review about your recent stay at our Hotel. We are pleased to hear your enjoyed your stay and that our Staff was able to assist you during your stay. It would be our pleasure to welcome you back. kindly
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2014
Pros: everithing and obsoluty ubication
Cons: improvement the painted into the rooms
Location: very good
very good hotel, excelent condition and ubication, i recomended this hotel
Comment from Hotel Management
Jul 6, 2014 by Manuel Mejia M, Hotel Management
Thank you for taking the time to feedback our Hotel, we appreciate and value all our guest review, it would be our pleasure to welcome you back. kindly
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Great town

Posted Jul 3, 2014
Pros: Nice people who work there.
Cons: Nothing
Location: Easy to get everywhere.
Love the location! Great doorman--very helpful. Room was very nice. Good value overall.
Comment from Hotel Management
Jul 5, 2014 by Manuel Mejia M, Hotel Management
Thank you for taking the time to write review about your recent stay at our Hotel. We are pleased to hear your enjoyed your stay and that our Staff was able to assist you during your stay. It would be our pleasure to welcome you back. kindly
3 out of 5
Recommended
for Everyone
by A verified traveler from california

Front desk

Posted Jul 1, 2014
Well I made my reservation. When I arrived they didn't have it. They asked for a 800 pesos deposit until it arrived. They said discover was not accepted but later another lady said it was. Very frustrating since I had made plans ahead of time
Comment from Hotel Management
Jul 11, 2014 by Manuel Mejia M, Hotel Management
Thank you for taking the time to share your review with us about your recent stay at our Hotel Morales. First of all we apologize for all the inconvenient of your stay. I have shared your feedback with our team Management staff. So this could not happened again. hope you can give us a nother choice to be your house in Guadalajara. kindly
Comment from Hotel Management
Jul 11, 2014 by Manuel Mejia M, Hotel Management
Thank you for taking the time to share your review with us about your recent stay at our Hotel Morales. First of all we apologize for all the inconvenient of your stay. I have shared your feedback with our team Management staff, so this could not happen a gain. hope you can gives us a nother choice to be your house in Guadalajara. kindly
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Great hotel, great location

Posted Jun 29, 2014
We were in Guadalajara for six days visiting family and wanted a hotel close to them centrally located to shops and dining. This hotel has it all. Great location and amazing staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2014
Pros: service and confort of the rooms
Cons: nice as it is
Location: close to strore and parks and historical places
it was very nice. more of what we expected. the room and the staff service was great . we are so plesaed with this hotel thank you for the recomendation we definitely recomend it to our friends and family to stay when they travel to guadalajara
Comment from Hotel Management
Jun 25, 2014 by Manuel Mejia M, Hotel Management
Thank you for your wonderful feedback. I am glad that you have had such brilliant stay with us. Hope on your next visit to Guadalajara we can be your first choice. Regards