Ratings based on 951 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton, Alberta

Excellent location

Posted Dec 16, 2014
Pros: Location, character
Location: Close to Cathedral
Would definetly recommend and stay there again. Excellent location and friendly staff
4 out of 5
Recommended
for Everyone
by A verified travelerfrom mazatlan mexico

Nice hotel, clean, quiet and pleasant staff

Posted Dec 13, 2014
Pros: Cleanliness and quiet
The water smells musty. No coffee machine in room - which with the water smell is probably a blessing. The food is O.K. at best, not consistent, I'd advise to find elsewhere to eat. The room was very clean, quiet and thus worth the value.
4 out of 5
Recommended
for Couples
by A verified travelerfrom España

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Posted Dec 8, 2014
El hotel está muy bien ubicado en el centro histórico y las habitaciones son buenas.Lo que no nos gustó fue la atención dispensada en recepción, ya que teníamos reservada una suite doble y nos dieron una habitación pequeña y en un primer piso con el ruido de los coches, protestamos y nos dijeron que no tenían otra habitación, y al final nos tuvimos que quedarnos en ella.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Monterrey, Méx

Céntrico, cercano a muchos lugares de interés

Posted Dec 3, 2014
Pros: Su arquitectura
Cons: la iluminación
Location: se puede llegar caminando a Catedral, Centro Cultural Cabañas, Teatro Degollado, Mercado San Juan de Dios -como pocos en México-
Desafortunadamente nos tocó una de las pocas habitaciones más pequeñas, con poco espacio para guardar ropa o para moverse. La de nuestros compañeros era sumamente amplia. Fue una lástima, porque tenían el mismo precio.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Nice, safe and great location in Downtown guadalaj

Posted Dec 1, 2014
Pros: everything, the location.
Cons: maybe the buffet ? but it's ok.
Location: the location is great, in front of the 2 temples plaza, about 2 blocks from cathedral and main plaza, a lot of must-see-places and the famous calandra
I always stay at this hotel , all the staff is great and helpful. the rooms are comfortable and very unique. Very quiet and closer to everywhere. they put a basket with fruit and water. taxis are in front of the hotel. they have private parking. very good.
Comment from Hotel Management
Dec 9, 2014 by Manuel Mejia M, Hotel Management
Thank you for taking the time to share your recent stay with us. We are pleased to hear you enjoyed your stay. Hope you can give us the pleasure to welcome you back on your next trip to Guadalajara.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom H

What a gem of hotel!

Posted Nov 29, 2014
We were so surprised to find what seemed to be a luxury hotel at such an affordable price. The staff was so friendly and the restaurant had very good food at economical prices. The place is very beautiful and well kept. The rooms are very spacious. The whole atmosphere felt colonial which was a treat. Highly recommended!
Comment from Hotel Management
Dec 9, 2014 by Manuel Mejia M, Hotel Management
Thank you for taking the time to review our hotel. We appreciate and value all of our guests’ feedback and are delighted to read you enjoyed your stay with us. We hope to have the opportunity to host you again.
4 out of 5
Recommended
for Families
by A verified travelerfrom Mazatlan, MX

Beautiful Hotel in El Centro, Needs some details.

Posted Nov 29, 2014
Pros: Location, common areas, very friendly and helpful staff.
Cons: The water was dirty and musty tasting/smelling. We live in Mexico and are used to "the water". Unfortunately the water at the Hotel Morales was worse.
The hotel common areas are beautiful and well done. The staff was very friendly and helpful. Unfortunately the beds in both of our rooms were rock-hard and had noisy inner-springs. The worst part about having a bad hotel bed is that the main reason anyone rents a hotel room is to sleep. No matter how beautiful the hotel is, when it's 3AM and you have been tossing and turning all night, it's not a good experience. We stayed 3 nights and everyone in the family complained about the beds and pillows. The water in the hotel is also very "musty". The water was so bad that it made the morning coffee in the restaurant undrinkable. When you would take a shower you could sell the dirty/musty water in your towel and hair all day. It might be a Guadalajara water-quality problem, but since this is the only hotel we've stayed at in the city, I don't know.
Comment from Hotel Management
Dec 10, 2014 by Manuel Mejia M, Hotel Management
Thank you for taking the time to share your review with us about your recent stay at our Hotel Morales. We apologize that part of your stay was not exceptional for all the inconvenient you have, we have shared your feedback with our team Management staff in hopes that we may improve and be able to provide the highest service possible in all areas of our Hotel. It would be our pleasure to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom sinaloa

es un hotel muy agradable

Posted Nov 28, 2014
Pros: todo
Cons: nada todo esta muy bien
Location: esta una plaza en contra equina y una iglesia y ay venden consas para comer papitas, viejitas entre otras cosas esta comodo te puedes sentar a platica
fue muy buena nos atenderieron muy bien estaba muy comoda nos encanto lo bonito que esta y lo calido que se sentia el ambiete
Comment from Hotel Management
Dec 9, 2014 by Manuel Mejia M, Hotel Management
Agradezco sus buenos comentarios hacia nuestro hotel y servicio, para nosotros lo más importante es que haya disfrutado su estancia y que su experiencia haya sido agradable. Espero nos permita atenderlo nuevamente.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to stay with local flair.

Posted Nov 27, 2014
Pros: Comfortable clean, and friendly staff
Location: Shopping , the cathedral, good places to eat.
Only thing not right was we had made arrangements and they were confirmed to be picked up at airport. Never showed up and when called was told to take a taxi, Wasted over an hour at airport.
Comment from Hotel Management
Dec 10, 2014 by Manuel Mejia M, Hotel Management
Thank you for taking the time to share your review with us about your recent stay at our Hotel Morales. First of all we apologize for all the inconvenient of your stay. I have shared your feedback with our team Management staff so this could not happen again. It would be our pleasure to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom El Paso, TX

Nice hotel

Posted Nov 24, 2014
Pros: The Colonial Style and the location.
The hotel is in close to everything, within walking distance of almost all the attractions in Guadalajara. Our room was clean and the hotel staff always very attentive. We stayed four nights, on Saturday they had Wedding Celebration, the noise was loud, I called the front desk because at one time we believed the music came from the lobby but I was explained they had a wedding however that the music should end at 10 pm and so it did. We ordered some green enchiladas for dinner and they were good. I truly recommend this hotel.
Comment from Hotel Management
Dec 9, 2014 by Manuel Mejia M, Hotel Management
Thank you for taking the time to review our hotel. We appreciate and value all of our guests’ feedback and are delighted to read you enjoyed your stay with us. We hope to have the opportunity to host you again.