Standard Double Room | Desk, blackout drapes, iron/ironing board, free WiFi
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Reviews of Real del Sol Hotel

3 out of 5
Real del Sol Hotel
Avenida Lazaro Cardenas, 1921, Guadalajara, JAL

Reviews

7.4

Good

Rating 10 - Excellent. 49 out of 191 reviews" "
Rating 8 - Good. 78 out of 191 reviews" "
Rating 6 - Okay. 34 out of 191 reviews" "
Rating 4 - Poor. 16 out of 191 reviews" "
Rating 2 - Terrible. 14 out of 191 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Nazli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Our room was clean and the staff was nice. You need to bring your own slippers.
Stayed 4 nights in Nov 2023

10/10 Excellent

Robin Moises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved a room last minute at night due to flight cancellations. Very grateful for the staff to accommodate my overnight check-in. Based on the price I paid, this was a great place to stay. The breakfast was good and I felt comfortable staying there. The A/C sounded worn out with squeaking noises, but it worked fine and quickly cooled the room on a humid day. My only issue was with the Wi-Fi, for some reason at night it just doesn't work and during the day it sometimes goes out. I'm not sure if this is an infrastructure issue in the area or if the hotel needs to update their wiring or equipment. I had to work from my room so Wi-Fi was important.
Stayed 2 nights in Nov 2023

8/10 Good

Heriberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good
Stayed 11 nights in Aug 2023
Response from Julio on Aug 29, 2023
It was a pleasure to serve you

8/10 Good

Heriberto

Liked: Cleanliness, staff & service
Stayed 9 nights in Aug 2023

8/10 Good

Gonzalo

Stayed 4 nights in May 2023
Response from Alejandra on Jul 5, 2023
Apreciable Gonzalo, nos gustaría saber en que podemos mejorar para ofrecerle una estancia plena en nuestras instalaciones, en Hotel Real del Sol estamos para servirle.

8/10 Good

Olivia

Stayed 4 nights in May 2023
Response from Alejandra on Jul 5, 2023
Apreciable Olivia, si hay algo en lo que podamos mejorar para que siga prefiriendo hospedarse con nosotros, nos gustaría saberlo, siempre buscamos incrementar la calidad en nuestros servicios.

10/10 Excellent

Richard, Tucson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and I slept well.
Stayed 1 night in Apr 2023

10/10 Excellent

HAYDAR, stanton

Liked: Cleanliness, staff & service
I happen to visit the Guadalajara city on a last minute trip. I was in a need of a room I went to the Marriott. It was $500 per night during my search on the Internet. I found this place and honest to God the truth it’s if it’s not as good as a Marriot it’s an even much better it’s safe it’s clean it’s quiet and it’s a beautiful place. I am so happy I found it and I paid the fraction what I would have paid at the Marriott.
Stayed 1 night in Apr 2023

10/10 Excellent

Crismilda

Traveled with family
Liked: Staff & service
Stayed 5 nights in Mar 2023

2/10 Terrible

Jose

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Smells a drain so bath

8/10 Good

martha

Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo bien!!
Stayed 5 nights in Nov 2022
Response from Alejandra on Dec 27, 2022
Apreciada Martha, agradecemos sus amables comentarios y esperamos volver a contar con su visita.

10/10 Excellent

MARK

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is for the traveler looking for a clean safe location.
Stayed 4 nights in Jul 2022
Response from Guest Service on Aug 9, 2022
Dear Mark, We are very pleased to see that you enjoyed your stay with us and we value your preference, rating & comments.

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, the breakfast buffet is very good.
Stayed 1 night in Jun 2022
Response from Guest Service on Jun 18, 2022
Dear Gabriel, Thank you very much for your preference and rating. It was a privilege for us to service you and knowing that you enjoyed your stay with us.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People were nice and the hotel was clean.
Stayed 3 nights in Jan 2022
Response from Guest Service on Feb 23, 2022
Estimada Mónica, Nos complace saber que disfrutó su estancia con nosotros. Agradecemos su preferencia y valoración.

8/10 Good

Rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The accommodations are a very good value for the nightly rate. In general things were above average. The aspects that could be improved are the following: the quality of the bed pillows, the bathroom door was swollen and dragged loudly against the floor, the shower door did not have a latch to keep it shut, the closet had no hangers available for the clothing, there were no glasses for water in the room.
Stayed 1 night in Feb 2022
Response from Guest Service on Feb 8, 2022
Dear Rafael, Thank you very much for your preference and rating, but mostly for your valuable comments. We will pass all of this to our management for their follow-up.

6/10 Okay

Westley

Business traveler
Liked: Staff & service
cheap hotel in every way.
its a bed to sleep in.
Stayed 1 night in Oct 2021
Response from Guest Service on Oct 7, 2021
Dear Westley, We are very sorry that you are rating the hotel this way. The rate includes buffet breakfast when most hotels offer a continental breakfast and the rooms have been recently renewed. The photographs also show the hotel as it is, so you booked what you saw. Plus all services and amenities are clearly stated in hotels.com page.

10/10 Excellent

Rodolfo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was a really good stay
Stayed 1 night in May 2021
Response from Guest service on Jun 1, 2021
Dear Rodolfo, We are very pleased to know that you enjoyed your stay with us. Thank you for your preference.

8/10 Good

Towner

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Guest service on Nov 3, 2020
Estimado Huésped; Agradecemos mucho su preferencia y valoración

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from Guest Service on Jul 27, 2020
Estimado Juan; Agradecemos su preferencia y nos complace saber que disfrutó su estancia con nosotros.

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2020
Response from Guest Service on Apr 6, 2020
Estimado Huésped; Agradecemos su preferencia y valoración. Nos complace saber que disfrutó su estancia con nosotros.

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2020
Response from Guest Service on Feb 25, 2020
Estimado Huésped; Agradecemos su preferencia y valoración.

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020
Response from Atención al Huésped on Feb 12, 2020
Estimado Huésped; Agradecemos su preferencia y su valoración. ¡Vuelva pronto!

8/10 Good

Liliana

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the stay was good but the toilet made a noise after flushing.
Stayed 1 night in Dec 2019
Response from Guest Service on Jan 16, 2020
Dear Guest; Thank you for your preference and mostly for your comments that will help us improve our services. We will tell our maintenance manager to check the bathrooms in the rooms.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The lady at check-in was very rude she did not smile one time! We brought our granddaughter and was not expecting that so we asked for two beds and she got all upset… she went and got some man that could speak English and he too did not smile but at least he said it would be $10 more and it was no problem. The lady acted like we committed a crime. The breakfast is almost all Mexican food with powdered eggs… Yuck! The fruit and yogurt was nice though. The overall facilities are somewhat shabby.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very rude staff. Its hard to give a bad review just based on rudeness, but as a visitor to a different Country, its really tough when the front desk is just cold as Ice. After international travel and jet lag, a "Welcome" or even "hello" could go a long way. You're NOT getting it here.Heres your key, go.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Decent clenliness but the rudest, coldest woman at the front desk check in I have ever seen. If you hate your life and job thsy much, quit.
Stayed 1 night in Feb 2019

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to Stay
It is Good in my Opinion it need to have Better service in the Restaurant
Stayed 4 nights in Sep 2018
Response from Guest Service on Oct 2, 2018
Dear Jesus; We appreciate your feedback that help us improve our service. We will pass your comments to our General Manager so they can work on the Restaurant Service. Sincerely

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Guest Service on Oct 2, 2018
Dear Guest; Thank you very much for your preference. We are glad you enjoyed your stay with us and we hope to see you back soon. Warm regards

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel with a very good breakfast included
Stayed 1 night in Aug 2018
Response from Guest Service on Sep 14, 2018
Dear Martin; We are glad to know you enjoyed your stay with us and that you liked our breakfast. We like to make our best effort to make our clients feel like home, Warm regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Cheap, Convenience, and Noise
Good for a night, ask for back rooms, because front rooms are just right on a noise highway.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great... but I spent a bit too much time in the room.
Stayed 1 night in Jan 2018

6/10 Okay

Allan, Melbourne

Liked: Cleanliness, property conditions & facilities, room comfort
On a major highway not close to anything
Traffic noise very loud even with double glazing. Whole room and bed would shake
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel n staff to far from downtown GDL but you have the Mercado de Abastos close by
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent free breakfast buffet
Other than the hard bed and pillows our stay was nice. They gave us our rooms at 9 am even though check in is until 2.. This was awsome as we had come a long trip and we were very tired. The breakfast buffet was a full on meal with excellent flavor. Lunch was also very well served for a reasonable price

6/10 Okay

Maria

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and service
Response from Gina on Jul 23, 2016
Excellent!1 Thank you and please come back soon.

6/10 Okay

Luis , Alaska

Liked: Staff & service
Not bad location close to the airport.
There was a group of people in the hotel's hallway talking loudly at 3am they woke me up they were until 4am. The walls made noises probably from the plumbing it was hard to sleep. Very thin walls and doors.

6/10 Okay

Lauro

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Pablo, Buenos Aires

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not the greatest experience
The hotel is combined with what used to be a Motel or couples hotel, because they did not have any more rooms at the hotel tower I had to stay at the Motel area. This part of the hotel does not uses room keys, you get in with your car directly to your room with parking spot and you can enjoy different color lights in your room as well as no privacy bathrooms and shower.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
visiting the expo ganadera de GDL Jalisco.
The hotel is close to the expo ganadera which it was nice. The rooms were huge and clean but, the stuff needs to be a little more friendly..

8/10 Good

gordo, vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Great place to stay and free breakfast bufett each morning. Also jacuzzi rooms are nice

8/10 Good

alex, santa barbara ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service!!!
It was wonderfull one of the best in Guadalajara !!

8/10 Good

Scott, Fontana, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Value in Guadalajara
Good & Safe Location. Clean and sizable room. Underground parking (Free). Easy access to free way. Excellent price.

4/10 Poor

Verified traveler

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Samuel, Monterrey MEXICO

Liked: Cleanliness, property conditions & facilities, room comfort
Good when in Guadalajara
No further comments !

4/10 Poor

Daniela

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
not recommended for tourists
I think expedia should lessen the number of stars, it is in a commercial area, no good restaurants within walking distance