On the beach, white sand, sun loungers, beach umbrellas
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Reviews of Mahogany Hôtel Résidence & Spa

Mahogany Hôtel Résidence & Spa
Pointe de la Verdure, Le Gosier

Reviews

7.4

Good

Rating 10 - Excellent. 22 out of 92 reviews" "
Rating 8 - Good. 35 out of 92 reviews" "
Rating 6 - Okay. 19 out of 92 reviews" "
Rating 4 - Poor. 12 out of 92 reviews" "
Rating 2 - Terrible. 4 out of 92 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

MICHAEL

Business traveler
Liked: Cleanliness, staff & service
On arrival it took almost an hour to check in, when I asked why it was taking so long I was informed that the room I booked was not available. i was finally given a room but although I was told it was like for like, it was not in the main hotel and was quite far from the restaurants and entertainment area. I will make sure my booking is confirmed in the main hotel building next time.
Stayed 3 nights in Oct 2023

4/10 Poor

Sara Maude

Disliked: Cleanliness
Stayed 2 nights in Apr 2022

8/10 Good

Dava, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved the kitchen on the balcony, however missing a few key items like: a sponge, towel and dishwashing liq. a knife that wasn't dull, 2 reg size coffee cups. Our room has two bed moved together as one, Sad as the room is listed as a king which was what was expected.
Stayed 4 nights in Feb 2022

4/10 Poor

CarolinaHunter

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
Unfortunately we had to wait until 6:32pm to get our room, which was on the 3rd floor of the last building; we were tired, it was humid, the AC didn't work properly, the fridge did not cool, and all the channels were in French. None of the staff knew enough English to be of assistance; they did their best, but that was just not enough. I am guessing that they cater to Europeans and not to English speaking people. Breakfast was 27 Euros per person, that was excessive. I would never stay there again, nor would I recommend it to anyone.
Stayed 2 nights in Nov 2018

10/10 Excellent

Gabriel, Dominican Rep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i Liked this hotel, the room, the amenities, the piano bar with a good music, the nice a la crate restaurant, and all you can eat restaurant too. I found good coffe and good wine. It’s a very good area close the city too.
Stayed 2 nights in Aug 2018

8/10 Good

Sandra, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, on the coast, good facilities
Having read some reviews we were worried to the extent of wondering if we should cancel. Our experience was so at variance with what was being said we'd have been forgiven for thinking it was another Hotel. We had a first floor room with balcony and balcony kitchenette offering a lovely view of the beach and surrounding gardens. Lovely location for supper and breakfast. Yes, we were joined by birds but of the chaffinch sized variety, not Hitchcock's "The Birds". The room was clean, comfortable and regularly serviced. The shower and bathroom were well appointed, well supplied with wash products and again kept spotless. At minimal cost we had wi fii passwords for 4 devices for our 13 night stay. Air conditioning was very effective! We were also supplied with a drying rack on the balcony and ironing board/iron should we have felt the need. We hired a car, on site parking was free and it was easy to visit all parts of the Island. Most roads were tarmacked, those not were a bit potholed. Some of the road layouts and priority were a bit hair raising. Dining unless you have an all inclusive deal could prove costly especially if you were travelling with family but the buffet meals we sampled offered great choice and was a good way to sample many different types of food. The dance displays were well worth seeing and the Christmas and New year Festivities were fun. Effort had been made. Did we enjoy our stay? YES. Would we want to return? DEFINITELY.
Stayed 13 nights in Dec 2017

2/10 Terrible

AS, New York, NY

Disliked: Property conditions & facilities
OK Stay, but Never Again
Upon arrival, I was confused because when the taxi driver dropped us off, the name of the hotel was not the hotel l reserved. After checking in, I realized there were several hotels combined in one and there are blocks of room that are in the Mahogany section of the hotel - confusing I know. Our stay started off horrible because the taxi driver quoted us one price and then when he dropped us off stated another price. He became so belligerent that the receptionist had to come assist. He charged us $30 more dollars then the normal price. After checking in, we were put into a room that we did not reserve - bathtub would not probably drained, it smelled a bit, and the overall it was meh! We informed the front desk about the error, but was told that we'd have to come back in the morning because the manager wasn't around. To smooth things over we received free wifi - meh! After receiving the correct room - we asked to be compensated in which the manager replied, "We fixed it, everything is fine now." The hotel was situated near the beach and there was a nice bar and pool area. The drinks were a decent price, but the restaurant charged a whopping amount for a buffet - we passed. What really took the cake, was upon check out the receptionist informed us we owed 630 euros - even after checking in on the first day - I asked was everything covered and paid for and was told yes - by the same receptionist. We went back and forth for a good 30 minutes - even after I had to call expedia on

2/10 Terrible

Bonnie, Boston, MA

Disliked: Staff & service, room comfort
Hotel is totally misrepresented
This hotel was dark, pitiful beach, and pitiful food and drinks, both restaurants. The only decent restaurant was the pizza beach restaurant, however it was very slow service. There was terrible lighting in the room, my ocean view room which really you had to stand on your toes to look over a corner of the roof to see it. Would nvpever go back to Guadeloupe because of all the misrepresentations. It is very difficult to drive around, everything is over an hour away from everything else, and in general a Very disappointing trip...worst ever!

6/10 Okay

DD, Washington DC, Metro Area

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ok Resort
Check In: We arrived at the resort after 8 pm. I was disappointed to find that our room was not ready. We were offered a drink at the bar while we waited. The room was ready in about 30 minutes. Of note; the Mahogany and La Creole Resort and Spa are the same hotels. This was a bit confusing at first. The rooms are located in dormitory style buildings with outdoor corridors, very outdated. Room: I reserved a room with a queen size bed but was given a room with 2 twin beds pushed together. The room lighting was very poor; there was a floodlight type fixture at the entrance and two tiny spotlights built into the headboard. There is an outdoor kitchen on the balcony, which included a mini fridge, electric stove, dishes, pots, etc. not bad for those who plan to cook while on vacation. Wi-Fi worked ok. Only 240 volts available, I purchased a plug kit at Best Buy. I had no issues charging my iPhone and iPad. Check your electronics voltage requirements before you travel. Restaurants: We had our meals at La Route Des Epices and Le Zawag. Both had good ambience, however the evening meal at La Route Des Epices is a buffet which lacked variety/same choices each time got old by the second day. Dinner at Le Zawag was ok. The Bar area overlooks the pool nice place to hang out and relax. Beach: The beach was ok, a little rocky in areas close to the pier. Minimal amenities. Jet Skies were available and a sand volleyball court
Beach area looking from pier
Beach looking from pier
Le Zawag, Iguanas showed for lunch
Lobby

8/10 Good

avi, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel nice service close to the beach
Very good atmosphere nice crews close to the beach clean

10/10 Excellent

Dawn, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Guadeloupe!
I've travelled to Guadeloupe 5 times for business and this is by far the best hotel I've found. I shall use it again.

8/10 Good

Lyna, UK

Liked: Cleanliness, room comfort
Good location with a great view
I had a fantastic view on the sea from my room. Good location but a car is almost necessary to move around!

6/10 Okay

ALEJANDRO, Venezuela

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
2 hours waiting for room to be ready Unadequate welcome drink; high sugar orange juice. Suggest at least a cold beer Nice room wifi mediocre

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
No Wifi with charge
They charge for wifi, but can not get any signal to connect. I reported for the service, but did not fix until check out...

8/10 Good

mike and sharon

Winter Getaway
The hotel was rather ordinary and the food was good but not exceptional. Location was rather bleak and we were not impressed with it.

10/10 Excellent

Lee, Boston, MA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, modern, safe resort for all ages.
The rooms were comfortable, clean, stylish, and the beds were extremely comfortable. The views from the balconies were lovely and the balcony kitchenette was adequately stocked and very handy. The bathrooms were very nice, modern, very clean. Our only complaint was that there could be more hooks or shelf space, and the lighting could be a little better. The fact that the Mahogany is one of several buildings within the La Creole Hotel complex was a little confusing at first. The hotel staff was generally very helpful and pleasant; a few exceptions, especially in the buffet restaurant. Definitely a snobby bias against those who are not fluent in French! Be warned if you are English-speaking and not French-fluent that most staff outside of the front desk do not speak much English and misunderstandings can result. The food in the buffet, breakfast and dinner, is good-to-excellent. The pool is beautiful. The beach and swimming cove were just so-so, but the option of being taken out to Islet de Gossier just offshore, upon request, more than made up for it. Many amenities in the hotel and pretty grounds, like a good bar and much comfy common space for hanging out, made for an extremely pleasant stay.

4/10 Poor

Kathy, Georgia, USA

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Whole too French for an English-only speaker
These is lovely French family resort where NO ONE speaks English. All forms etc are in French (Wasn't sure what I signed away, maybe my grandson). Nice beach and pool. Room only so-so. Air conditioning didn't work well. Food outstanding, very French. If you do not speak French, the whole island of Guadaloupe is a problem. The park and eco-travel lovely but the capitol city looks like a capitol in a developing country in Africa. I think other islands are more American friendly. If you are French I can recommend the resort.

4/10 Poor

Christophe, Paris

Disliked: Property conditions & facilities, room comfort
Mahogany
This is a building which is part of a huge "tourist factory" (Creole beach)with rooms and regulations that make you feel more in prison than on vacations. Even the pool is surrounded by glass walls. Food is disgusting and prices are outrageously high. I don't recommend.

8/10 Good

semaj, Vancouver, BC, Canada

Liked: Cleanliness, staff & service, room comfort
Served it's purpose
I really have an average opinion of this hotel. It had many nice features. However, one needs to remember....where you are. Older, with recent up dates. Problem with the language, and expense to dine there. Nice beach

10/10 Excellent

Christopher, Dusseldorf, Gremany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
I chose the hotel using reviews from other visitors. We were island hopping and wanted four nights in Guadeloupe. I was not dissapointed. The Mahogany Hotel is part of a much bigger complex of four hotels which are part of the Creole Beach Hotel complex in Gosier. It is situated on the Pointe de la Verdure in Gosier. The room was spacious and very clean and included a kitchen out on the balcony. Our room was in a very quiet location; the maids were not knocking on the door early in the morning. Staff very friendly and polite. Excellent swimming pools and private beach. We used the hotel restaurant once for breakfast and twice for dinner and found it to be of good quality. Breakfast is 15 Euros each and dinner buffet is 30 Euros. I was pleasantly surprised that a bottle of rose wine was only 7 Euros!!! Saturday night was the buffet barbecue and very popular. We have no complaints about the hotel except that the bar prices are steep!!! Gosier is about a 15 minute walk away and there is not much in the immediate vicinity of the hotel. However, the beaches in Gosier are very good. We found the locals very friendly and willing to chat and help especially in one attempts to speak French. Pointe a Pitre is a 3 Euro bus ride away. Guadeloupe in actually part of the European Union so no messing arround with immigration docs upon arrival!

8/10 Good

Beth, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Labyrinth
The Mahogany Hotel is part of a larger complex that offers a wide variety of choices that should accommodate most anyone's taste. But the way it is set up each section can be accessed on the same floor and so coming in late at night, tired, I ended up having to go back to the main desk just to find the elevator and then again to find my section. Also, on my first stopover I was given a room that was not even in the Mahogany section but in the Yucca section which I later discovered was not nearly as nice as Mahogany. The common areas are great with a gorgeous pool, nice beach area, lovely breakfast diningroom, lounge with live music, restaurant overlooking the sea, etc.

10/10 Excellent

PATRICIA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien.
Les chambres sont de qualité. Très bien. J'adore leur petit déjeuner très varié avec vue sur la plage!
Stayed 2 nights in Oct 2023

6/10 Okay

Mathieu

Business traveler
Lieu magnifique mais hôtel vieillissant
Hôtel un peu vieillissant. Les chambres sont spacieuses mais n’offrent aucun élément pouvant justifier un prix aussi élevé. Quant au petit déjeuner, 29€ par personne pour un buffet, c’est également excessif.
Stayed 6 nights in Jun 2023

8/10 Good

frederic

Stayed 2 nights in Apr 2023

8/10 Good

Christine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023

4/10 Poor

SÉBASTIEN

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Une salle d eau sans paroi de douche sans rideau et l eau qui eclabousse partout. Un mobilier vieillissant et une vue sur un batiment vieillissant... un hotel qui demande à être renové contrairement aux photos du sites qui ne sont pas contre actuelles...
Stayed 8 nights in Feb 2023

10/10 Excellent

Anne-Laure

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Tout était parfait
Stayed 1 night in Nov 2022

6/10 Okay

Mathieu

Business traveler
Liked: Cleanliness, room comfort
Un rajeunissement attendu
Cela fait plusieurs années que je séjourne dans cet hôtel. L’hôtel est vieillissant et aurait besoin d’un coup de jeune… De plus, les prix sont en augmentation continu et ne sont plus en adéquation avec les services proposés.
Stayed 7 nights in Jun 2022

2/10 Terrible

virginie

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2021

8/10 Good

ludovic

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

thierry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impossible de rentrer dans l hôtel avec la grève l hôtel a été très très bien avec moi treserviable tres réactive
Stayed 4 nights in Nov 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
vacances de noel à Gosier Guadeloupe
Hotel appartenant au Creole beach (mahogany = terrasse avec cuisine) Chambre assez basique, mais nous avons pris le supplement vue mer et avons beneficié d une tres belle vue depuis la terrasse.Il manque des rangements dans la chambre (porte manteaux) et aussi dans la salle de bain. Plage magnifique avec du sable blanc ultra fin et piscine sublime. repas tres bons avec du choix//buffet
Stayed 7 nights in Dec 2020

10/10 Excellent

Naissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
En amoureux
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness
Chambre correcte, salle de bain trop petite. Accueil moyen.
Stayed 1 night in Aug 2019

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le rapport qualité/prix vaut le coup
Un séjour très agréable, il s'agit d'un des plus beaux hôtels des environs et les services de l'hôtel sont appréciables : restaurant, bar, spa, salle de sport, plage privée, piscine, apéritif de bienvenue. Les chambres sont spacieuses et confortables.
Stayed 5 nights in May 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 7 nights in Feb 2019

6/10 Okay

SERGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gebucht hatten wir ein Nichtraucherzimmer mit king-size-Bett, erhalten haben wir in der "hintersten Ecke" ein grauenhaft mit Zigarettenrauch imprägniertes Zimmer und Doppelbett. Die entsprechende Beschwerde wurde anfangs mit der Bemerkung "Es gibt bei uns keine Nichtraucherzimmer ..." abgetan. Lediglich das nicht vorhandene king-size-Bett schien Anlass zu sein, uns ein anderes Zimmer (mit kostenlosem upgrade in eine höhere Kategorie) anzubieten, welches als angenehmer Nebeneffekt auch noch eine vernünftige Aussicht hatte. Unverständlich, dass ein Hotel dieser Preisklasse keine Nichtraucherzimmer hat. Hotelpersonal war insgesamt sehr freundlich, Zimmer sehr sauber und neuwertig eingerichtet, gut ausgestattet und die kleine Küche mit allem Notwendigen versehen.
Stayed 4 nights in Apr 2018

8/10 Good

Thibaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sejour d'affaire. Je viens chaque fois dans cet hotel très bien. Il manquait juste de pression dans la douche cette fois ci

10/10 Excellent

gwenael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel propre et moderne. Chambre spacieuse. Plage adaptée aux familles et bien protégée (nous avons un enfant de 16 mois), la piscine l’est un peu moins Petit déjeuner exceptionnel. Personnel bienveillant et souriant. 2 bémols : l’ascenseur souvent HS et les chambres clairement trop bruyantes si vous tombez sur des gens peu précautionneux sur votre tête....
Stayed 10 nights in Mar 2018

10/10 Excellent

Christel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zwischenstopp in paradiesischem Ambiente
Leider waren wir nur für eine Nacht auf unserem Zwischenstopp auf Guadeloupe. Wir haben uns in der gut gepflegten Hotelanlage sehr wohlgefühlt und kommen gern wieder her, wenn wir einmal länger auf dieser Insrl bleiben können. Die Lage ist optimal!
Stayed 1 night in Dec 2017

8/10 Good

Rodrigue

Liked: Cleanliness, property conditions & facilities
Bien et pratique
Bien, même si la nuitée reste chère pour le type de chambre. En revanche, les espaces communs sont magnifiques et les buffets au restaurant sont excellents
Stayed 2 nights in Nov 2017

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Mahogany : chambres pas terribles...
J'ai réservé une chambre sur hotels.com, mais la réservation ne correspondait pas du tout à la chambre. Description hotels.com : grand lit, 42m2, vue sur mer. Réalité : deux lits simple, 25m2 maxi et vue sur... d'autres chambres de l'hôtel. Par ailleurs l'éclairage des chambres mahogany est fade et par exemple vous ne pouvez pas éteindre la lumiere depuis votre lit... Du coup après avoir fait une réclamation j'ai pu avoir une chambre dites "classique" dans une autre partie du complexe beaucoup plus cosy et sympa et a priori habituellement moins chères....

2/10 Terrible

Svetlana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total disaster never recommend again!
Totally unapropriate four star valuation! Not even a 2star! humidity, door not working, teracce door not easily opened, expect nice modern lobby and restaurant rooms were not renovated from 80ties! Total disaster not worth pricing! \We changed first room immediately from seilling there were drops of water and all our stuff was wet in a few hours not being in room. Other room high humidity no circulation door very hard to open.not satisfied that we paid 200Eur, real value and standard is equal to value 50EUR/per night!!!

6/10 Okay

Simone, Modena

Liked: Property conditions & facilities
Disliked: Staff & service
Servizio lento
Rapporto qualità/prezzo che non corrisponde. Prezzo ritengo troppo elevato, i servizio è lento e spesso quasi infastidito. Purtroppo nella zona nonché alternative.

8/10 Good

Jaakko

Liked: Staff & service

8/10 Good

Niclas, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utmärkt hotell i slött område
jättetrevligt hotell med bra avstånd från flygplatsen. Området är dock lite trist, det finns en del restauranger men inga barer eller liknande.

8/10 Good

LAURIANNE

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

jonathan, Le thuit signol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre avec coin cuisine
Wifi payant. Manque d'ustensiles pour le coin cuisine. Sinon bon hotel super piscine avec plage à proximité. Gros souci au niveau de la chambre avec vu sur la mer ( payer en + ) pour rien car vu inexistante