Ratings based on 135 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.4 Hotel condition
They paid and stayed.
by A verified traveler from San Francisco
Room condition is... meh~~~Posted Aug 16, 2014
Pros: Nothing. Only thing good was it was walking distance to Proa.
Cons: The room, especially the air conditioner and the bathroom needs an overhaul.
Location: Eat at Proa. Order the short ribs, caesar salad. Not the trio, but only the short ribs.
I was expecting the Hilton experience when checking in to my room but found the room to be very soggy and the bathroom pretty dirty. It was late in the evening so didn't bother to call housekeeping. Even with the air conditioner on all night, the room was humid and the floor carpet felt soggy. I'm never coming back to Hilton Guam, ever.
by A verified traveler
Where's the service?Posted Jul 8, 2014
Guam is really expensive in regards to transportation. The Hilton is not close to anything, but they don't run a free shuttle to Tumon or the airport ($15 per person). With all of the extra money I spent on taxis and buses, I should have stayed at the Hyatt.
for Business Travelersby A verified traveler
OK hotel that closes too earlyPosted Jun 17, 2014 on Hotels.com
This property has nice amenities, is located on the beach and has an appropriate selection of amenities. The rooms are going through a renovation and are nice. However, we arrive at 9:55pm and couldn't get anything to eat as the restaurants were all closed. As such, we ordered room service and had them deliver it to the bar. We get to the bar and it was last call! 10pm and last call! The food arrived and it was terrible; completely inedible. After the bar closed, the hotel had about 30 people hanging in the lobby talking as there was nothing to do. Why the lobby? Because there is a 24hr coffee shop that sells bottled beer.
Recommendedby Veronika Graefin Von Saurma Mylius from 120 A'Beckett Rd Upper Beaconsfield Victoria Australia
Veronika Graefin Von Saurma MyliusPosted May 19, 2014 on Hotels.com
I require to have the manager of costumer service head office call me on 0412499910 in Australia forth with otherwise I will report the hotel To the health department for grave neglect of hygiene in 2 of their rooms and a lack of amenities in working order in on other room Veronika Graefin von Saurma Mylius
for Everyoneby A verified traveler
Wonderful HotelPosted May 10, 2014
Pros: Everything... specially the staff
All the staff are friendly and they know how to treat a guest!!!
for Business Travelersby Michelle from McLean, VA
Guam - U.S. gem in the Pacific IslandsPosted Apr 21, 2014 on Hotels.com
Just an amazing experience. The staff at the hotel - particularly the breakfast staff - were truly fabulous. Loved the location, the view and just everything about my stay, the hotel.
by Paul from Kobe Japan
no planningPosted Apr 11, 2014
Pros: The bed was comfortable.
Cons: The knowledge of your customers. Put chairs on the Balcony.
Location: The food and the beaches around the hotel were great. Don't eat in the hotel or go to the spa they are overpriced.
The hotel was being refurbished at the sometime there was a huge rush of people from Japan! There was nobody in management who understood that the rush was coming, They need to redo the pool area. Their beach side help was undermanned. I love Hilton but I have always known that Hilton thinks of Guam as a backwater kind of location. The room service staff were nice and friendly.
for Personal Eventby Gloria from California
Paradise in Paradise (w/ minor exceptions)Posted Mar 2, 2014 on Hotels.com
I went to Guam to spend time with family and was fortunate to stay at Hilton. The room was comfy with a great view! The staff was friendly and housekeeping was especially nice. The polynesian show was fun! I was a little surprised (okay, disappointed) at the wifi offerings in a high end hotel, but it seems there is an island wide lack of free wifi. For the amount paid per night, I didn't expect to pay for wifi in my room or have to go to the business center for complimentary wifi. The gym is a decent size. The pools and beach front are spectacular! This outweighed the wifi problem for me ;) Charging $1 per local call also seemed a bit much! Maybe GTA is to blame, but I wish I noticed that before calling family to avoid roaming charges. Overall, however, I'd stay again. Next time I'll be able to unlock my mobile phone and if not I'd borrow a local one.
for Personal Eventby Zed from Manila
Superb ServicePosted Feb 25, 2014 on Hotels.com
For Guam first-timers, Hilton is the place to be where everybody's friendly and helpful. It also has a nice and clean beach.
for Business Travelersby Cheryl from Reno
Posted Dec 9, 2013 on Hotels.com
Hotel had a gas explosion recently, so they are rebuilding the pool area, which makes it rather noisy and hard to access the pools. The resort is usually terrific and will be again, after the renovations.