Exterior

Reviews of Hilton Guam Resort And Spa

4 out of 5
Hilton Guam Resort And Spa
202 Hilton Road, Tumon Bay, Tamuning

Reviews

8.0

Very Good

Rating 10 - Excellent. 329 out of 1001 reviews" "
Rating 8 - Good. 424 out of 1001 reviews" "
Rating 6 - Okay. 142 out of 1001 reviews" "
Rating 4 - Poor. 73 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Makoto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hilton Guam on Feb 27, 2024
Håfa Adai Makoto,Thank you for giving us a perfect 5 out of 5 rating on Expedia! We're happy to know that your stay with us met all your expectations. It's always our goal to provide exceptional service and memorable experiences for our guests.We look forward to the opportunity to welcome you back to the Hilton Guam Resort & Spa for another outstanding visit.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team

10/10 Excellent

Darren

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hilton Guam Resort & Spa on Feb 1, 2024
Håfa Adai Darren,Thank you for the excellent 5 out of 5 rating on Expedia! We're delighted to know that your experience with us was outstanding. We look forward to welcoming you back to Hilton Guam Resort & Spa for another exceptional stay.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team

8/10 Good

James

Stayed 11 nights in Dec 2023
Response from Hilton Guam Resort & Spa on Jan 29, 2024
Håfa Adai James,Thank you for your rating. We're glad to know that your experience with us was positive, and we appreciate your feedback. We're committed to making your next visit even more enjoyable.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team

8/10 Good

Kurt

Liked: Cleanliness, staff & service, amenities
Nice access to water
Stayed 3 nights in Dec 2023
Response from The Hilton Guam Resort & Spa on Dec 28, 2023
Håfa Adai Kurt,Thank you for your rating. We're glad you appreciated the easy access to the water and hope you had the opportunity to enjoy the fantastic snorkeling right off our property. Tumon Bay's beauty is indeed a highlight for many of our guests, and we're delighted it contributed to your positive experience. We look forward to welcoming you back for more beautiful moments and exploration.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team

8/10 Good

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Stay
Price point was very good for Hilton. Check in was smooth and service was exceptional with staff aleays offering to assist in whatever our needs were.
Stayed 1 night in Dec 2023
Response from The Hilton Guam Resort & Spa on Dec 28, 2023
Håfa Adai George,Thank you for your rating on Hotels.com. We're delighted to hear that you found value in our pricing and experienced a smooth check-in process. It's wonderful to know that our team's exceptional service and readiness to assist made a significant impact on your stay. We strive to make every guest's experience memorable and are glad we succeeded with yours. We look forward to welcoming you back to Hilton Guam Resort & Spa.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team

6/10 Okay

Ashleigh

Stayed 1 night in Dec 2023
Response from The Hilton Guam Resort & Spa on Dec 28, 2023
Håfa Adai Ashleigh,Thank you for your rating on Expedia. We're committed to improving and would appreciate further feedback you have to help enhance your next stay. We hope to welcome you back for a better experience.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team

6/10 Okay

TAKASHI

Stayed 3 nights in Dec 2023
Response from The Hilton Guam Resort & Spa Team on Dec 28, 2023
Håfa Adai Takashi,Thank you for your rating. We're committed to providing an exceptional experience and would welcome any specific feedback you have to help us improve. We hope to have the opportunity to better serve you in the future.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team

8/10 Good

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking in, I was given a key that didn't work, got assigned a room that was already occupied once I got a working key, and after three trips up and down, I was able to get to my assigned hotel room. For the inconvenience, we got a light meal voucher. This was my honeymoon trip and first time to Guam. Next time, I might try to look for other options, but for the price and the friendly staff, I would say it's worth it!
Stayed 2 nights in Nov 2023
Response from The Hilton Guam Resort & Spa Team on Dec 28, 2023
Håfa Adai Tammy,Thank you for sharing your experience. We're truly sorry for the mix-up and inconvenience you encountered at check-in, especially during such a special occasion as your honeymoon. We understand how important it is for everything to go smoothly, and we regret any stress this caused.We're glad, though, that the hospitality and friendliness of our team added a positive note to your stay. We appreciate your understanding and feedback, as it helps us improve our services. Congratulations on your marriage! We hope to have the opportunity to welcome you back to Guam for a more magical experience.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team

8/10 Good

KENICHI

Stayed 1 night in Nov 2023
Response from Hilton Guam Resort & Spa on Dec 28, 2023
Håfa Adai Kenichi,Thank you for your high rating on Hotels.com. We're grateful for your support and are glad you had a positive experience. We look forward to welcoming you back for an even better stay.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team

4/10 Poor

Cindy Francine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Hilton Guam Resort & Spa on Dec 28, 2023
Håfa Adai Cindy Francine,We apologize for the delayed response and are sorry to see your 2-star rating from October. We're committed to improving and would value any specific feedback you have on how we can improve your experience. Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team

10/10 Excellent

Raoul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice but there was some very visible white dirt on the gray tile in the bathroom. There was also dark gray mold in the white grout inside the shower. Staff was very nice to us.
Stayed 2 nights in Sep 2023

8/10 Good

LAUREAL

Stayed 2 nights in Sep 2023

8/10 Good

Michael, Yigo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was nice, clean and comfortable. Absolutely beautiful ocean view. The bathroom seemed a bit aged, shower head and sink faucet needed some cleaning and declogging. Overall good experience but debatable if I'll book again at the hotel due to difficulty finding convenient parking.
Stayed 1 night in Aug 2023

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are amazing, very kind and helpful. Several dining options. Room was spacious and comfortable. Amazing beach views.
Stayed 9 nights in Jul 2023
Response from Lizel on Jul 28, 2023
Buenas and Håfa Adai! Thank you for your feedback. We appreciate your recognition as we take our guest's experience with utmost care. We strive to deliver the best experience to all of our guests and comments like yours make it all worthwhile. Si Yu'os Ma'ase'!

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Lizel on Jul 28, 2023
Buenas and Håfa Adai! Thank you for the 5 star rating at Hilton Guam Resort and Spa. We are delighted to know that our place is great and are hosts are friendly. We look forward to welcoming you back next time you are in the area. Si Yu'os Ma'ase'!

8/10 Good

Shu Chun

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Lizel on Jul 22, 2023
Buenas and Håfa Adai! Thank you for the 4 star rating at Hilton Guam Resort and Spa. We are delighted to know that our place is great and are hosts are friendly. We look forward to welcoming you back next time you are in the area. Si Yu'os Ma'ase'!

10/10 Excellent

Cheol Young

Stayed 4 nights in Jul 2023
Response from Lizel on Jul 22, 2023
Buenas and Håfa Adai! Thank you for the 10 star rating at Hilton Guam Resort and Spa. We are delighted to know that our place is great and are hosts are friendly. We look forward to welcoming you back next time you are in the area. Si Yu'os Ma'ase'!

8/10 Good

matthew

Liked: Cleanliness, staff & service
Staff was very nice and check in went well, price too high.
Stayed 3 nights in Jul 2023
Response from Lizel on Jul 22, 2023
Buenas and Håfa Adai! Thank you for the 4 star rating at Hilton Guam Resort and Spa. We are delighted to know that our place is great and are hosts are friendly. We look forward to welcoming you back next time you are in the area. Si Yu'os Ma'ase'!

10/10 Excellent

Jaesung

Stayed 3 nights in Jun 2023
Response from Lizel on Jul 22, 2023
Buenas and Håfa Adai! Thank you for the 10 star rating at Hilton Guam Resort and Spa. We are delighted to know that our place is great and are hosts are friendly. We look forward to welcoming you back next time you are in the area. Si Yu'os Ma'ase'!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Lizel on Jul 22, 2023
Buenas and Håfa Adai! Thank you for the 5 star rating at Hilton Guam Resort and Spa. We are delighted to know that our place is great and are hosts are friendly. We look forward to welcoming you back next time you are in the area. Si Yu'os Ma'ase'!

10/10 Excellent

Gwendolynn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Friendly staff. Nice restaurants. Good gift shop. Comfy bed.
Response from LIGU on Jun 26, 2023
Buenas and Håfa Adai! Thank you for the 5 star rating at Hilton Guam Resort and Spa. We are delighted to know that our place is great and are hosts are friendly. We look forward to welcoming you back next time you are in the area. Si Yu'os Ma'ase'!

8/10 Good

Laina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super nice and the room was clean.
Stayed 1 night in Jun 2023
Response from LIGU on Jun 26, 2023
Buenas and Håfa Adai! Thank you for the 4 star rating at Hilton Guam Resort and Spa. We are delighted to know that our place is great and are hosts are friendly. We look forward to welcoming you back next time you are in the area. Si Yu'os Ma'ase'!

8/10 Good

Marcus

Stayed 1 night in Jun 2023
Response from Lizel on Jul 22, 2023
Buenas and Håfa Adai! Thank you for the 4 star rating at Hilton Guam Resort and Spa. We are delighted to know that our place is great and are hosts are friendly. We look forward to welcoming you back next time you are in the area. Si Yu'os Ma'ase'!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly and accommodating.
Stayed 8 nights in May 2023
Response from LIGU on Jun 26, 2023
Buenas and Håfa Adai! Thank you for the 5 star rating at Hilton Guam Resort and Spa. We are delighted to know that our place is great and are hosts are friendly. We look forward to welcoming you back next time you are in the area. Si Yu'os Ma'ase'!

10/10 Excellent

Dokun

Stayed 1 night in May 2023
Response from LIGU on Jun 26, 2023
Buenas and Håfa Adai! Thank you for the 10 star rating at Hilton Guam Resort and Spa. We are delighted to know that our place is great and are hosts are friendly. We look forward to welcoming you back next time you are in the area. Si Yu'os Ma'ase'!

10/10 Excellent

cynthia D

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, excellent service provided.
Stayed 5 nights in May 2023
Response from LIGU on Jun 26, 2023
Buenas and Håfa Adai! Thank you for the 5 star rating at Hilton Guam Resort and Spa. We are delighted to know that our place is great and are hosts are friendly. We look forward to welcoming you back next time you are in the area. Si Yu'os Ma'ase'!

10/10 Excellent

Laina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and my room was clean!
Stayed 1 night in May 2023
Response from LIGU on Jun 26, 2023
Buenas and Håfa Adai! Thank you for the 5 star rating at Hilton Guam Resort and Spa. We are delighted to know that our place is great and are hosts are friendly. We look forward to welcoming you back next time you are in the area. Si Yu'os Ma'ase'!

10/10 Excellent

Roden

Stayed 1 night in Apr 2023
Response from LIGU on Jun 26, 2023
Buenas and Håfa Adai! Thank you for the 10 star rating at Hilton Guam Resort and Spa. We are delighted to know that our place is great and are hosts are friendly. We look forward to welcoming you back next time you are in the area. Si Yu'os Ma'ase'!

10/10 Excellent

YOON KYO

Stayed 4 nights in Apr 2023
Response from LIGU on Jun 26, 2023
Buenas and Håfa Adai! Thank you for the 5 star rating at Hilton Guam Resort and Spa. We are delighted to know that our place is great and are hosts are friendly. We look forward to welcoming you back next time you are in the area. Si Yu'os Ma'ase'!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel At the End of the Strip
Was told over the phone that The Spa was “fully booked” but when I stopped by after 11AM, it was CLOSED, tho published hours are 10AM-10PM. If you manage to get an appt the day before, you can’t cancel/reschedule w/o paying 100% since 24-hr advance notice is required. Bring your own water bottle, shampoo and hair conditioner to gym. I closed my bill the evening before my 6AM flight. Front desk & operator would not answer phone 3-3:15AM when I called for a bellhop to help with some heavy luggage (I’m over 60) and for the valet to bring up my rental car, which I still had to gas up and park before checking in. After almost 10 mins, I noticed a “service hotline” button on the phone, after futilely redialing from my stateside cell. Got to airport late, so checked in before parking the rental, and got a parking ticket. Later, HILTON emailed a bill for an unexplained $3. Cafe Cino had spam croissant. Roy’s was a let down. NO ROOM SERVICE. Swimming in the infinity pools involves you having to walk a ways to return your towel or you will be charged (so I passed on the towel bc my room was closer than the used towel bins). Most of the staff were otherwise friendly and very kind. Clean hotel. Great lobby. Tasi Ocean room is small w/little storage. No pen and pad nor phone by the beds. Bathroom amenities bound to walls industrial style aka “eco friendly”, toilet with gizmos for warmth and washing.
Stayed 7 nights in Apr 2023
Response from LG on Apr 24, 2023
Buenas and Håfa Adai! Thank you for rating your experience. We appreciated you taking the time to leave your invaluable feedback. Please know that your concern is utmost importance to us and sincerely apologized for the inconveniences during your stay. We hope to welcome you back next time you are in the area so that we may offer you a flawless experience. Si Yu'os Ma'ase'.

6/10 Okay

Susumu

Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from LG on Apr 28, 2023
Buenas and Håfa Adai! Thank you for rating your stay with us. We look forward to welcoming you back next time you are in Guam. Si Yu'os Ma'ase'!

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from LG on Apr 24, 2023
Buenas and Håfa Adai! Thank you for the 5 star rating at Hilton Guam Resort and Spa. We are delighted to know that our place is great and are hosts are friendly. We look forward to welcoming you back next time you are in the area. Si Yu'os Ma'ase'!

8/10 Good

WONSUK

Stayed 4 nights in Feb 2023
Response from Hilton Guam Resort & Spa /ag on Mar 3, 2023
Buenas and Håfa Adai! Thank you for rating your experience at Hilton Guam Resort and Spa. If you would like to share some of your concerns or feedback, please don't hesitate to reach out to us directly. We appreciate your business and choosing to stay with us. We look forward to welcoming you back. Si Yu'os Ma'ase'!

10/10 Excellent

Myranda

Stayed 1 night in Feb 2023
Response from lg on Mar 1, 2023
Buenas and Håfa Adai! Thank you for the 10 star rating at Hilton Guam Resort and Spa. We are delighted to know that our place is great and are hosts are friendly. We look forward to welcoming you back next time you are in the area. Si Yu'os Ma'ase'!

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 6 nights in Feb 2023
Response from lg on Mar 1, 2023
Buenas and Håfa Adai! Thank you for your feedback. We appreciate your recognition as we take our guest's experience with utmost care. We strive to deliver the best experience to all of our guests and comments like yours make it all worthwhile. Si Yu'os Ma'ase'!

6/10 Okay

Lee

Stayed 2 nights in Feb 2023
Response from lg on Mar 1, 2023
Buenas and Håfa Adai! Thank you for your honest rating as it allows us to improve on the service opportunity you mentioned. Your comment has been discussed in-depth with our team to avoid re-occurrence. We hope that we can welcome you back at Hilton Guam Resort and Spa. Si Yu'os Ma'ase'

10/10 Excellent

Jinsik

Liked: Cleanliness, staff & service
Comparatively Okay
Stayed 1 night in Feb 2023
Response from lg on Mar 1, 2023
Buenas and Håfa Adai! Thank you for your feedback. We appreciate your recognition as we take our guest's experience with utmost care. We strive to deliver the best experience to all of our guests and comments like yours make it all worthwhile. Si Yu'os Ma'ase'!

10/10 Excellent

Marivic

Stayed 1 night in Feb 2023
Response from dw on Mar 8, 2023
Buenas and Håfa Adai! Thank you for the 5 star rating at Hilton Guam Resort and Spa. We look forward to welcoming you back next time you are in Guam. Si Yu'os Ma'ase'!

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service
Great time. We stayed in the warm Hilton over 50 years ago and it was brand new. It was a pleasure to stay there again.
Stayed 1 night in Feb 2023
Response from lg on Mar 1, 2023
Buenas and Håfa Adai! Thank you for the 5 star rating at Hilton Guam Resort and Spa. We look forward to welcoming you back next time you are in Guam. Si Yu'os Ma'ase'!

10/10 Excellent

Joses

Stayed 3 nights in Feb 2023
Response from lg on Mar 1, 2023
Buenas and Håfa Adai! Thank you for your feedback. We appreciate your recognition as we take our guest's experience with utmost care. We strive to deliver the best experience to all of our guests and comments like yours make it all worthwhile. Si Yu'os Ma'ase'!

10/10 Excellent

KAREN A

Stayed 5 nights in Jan 2023
Response from lg on Mar 1, 2023
Buenas and Håfa Adai! Thank you for the 10 star rating at Hilton Guam Resort and Spa. We look forward to welcoming you back next time you are in Guam. Si Yu'os Ma'ase'!

10/10 Excellent

Taesun

Stayed 1 night in Jan 2023
Response from lg on Mar 1, 2023
Buenas and Håfa Adai! Thank you for your feedback. We appreciate your recognition as we take our guest's experience with utmost care. We strive to deliver the best experience to all of our guests and comments like yours make it all worthwhile. Si Yu'os Ma'ase'!

8/10 Good

Amy

Stayed 1 night in Jan 2023
Response from lg on Mar 1, 2023
Buenas and Håfa Adai! Thank you for the 8 star rating at Hilton Guam Resort and Spa. We look forward to welcoming you back next time you are in Guam. Si Yu'os Ma'ase'!

10/10 Excellent

Leanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service.
We arrived at 4 am. Had emailed hotel to find out if they do 1/2 day but no response. Also emailed about shuttle and never got response. A bit worried, but from the moment we arrived we were impressed with the friendliness of staff. Bed and pillows were super comfortable. Ocean views lovely. Really I’m was clean but paint peeling in shower. Clearly post Covid there are some areas that need refreshing. Breakfast was wonderful. French toast was so good!!! Omelettes huge. One issue was lack of seating by ocean and pool. We didn’t take advantage but pool exercises looked fun and saw yoga class as well. Happy hour drinks were good price. Loved that breakfast coupon could be used for buffet or cafe. We left at 3 am and were able to get food and coffee from go. Wound definitely stay again. Location was great. Info on website about shuttle would be helpful. Also note that dice ship no longer there and beach activities not open daily.
Stayed 4 nights in Jan 2023
Response from lg on Mar 1, 2023
Buenas and Håfa Adai! Thank you for your feedback. We appreciate your recognition as we take our guest's experience with utmost care. We strive to deliver the best experience to all of our guests and comments like yours make it all worthwhile. Si Yu'os Ma'ase'!

6/10 Okay

go

Stayed 3 nights in Jan 2023
Response from lg on Mar 1, 2023
Buenas and Håfa Adai! Thank you for your honest rating as it allows us to improve on the service opportunity you mentioned. Your comment has been discussed in-depth with our team to avoid re-occurrence. We hope that we can welcome you back at Hilton Guam Resort and Spa. Si Yu'os Ma'ase'

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton staff were fantastic. Easily the best part of the experience. The facilities aren’t new but they’re well-maintained. Parking is easy and it’s close enough to the Tamuning strip to make things accessible but not crowded with other tourists.
Stayed 3 nights in Jan 2023
Response from lg on Mar 1, 2023
Buenas and Håfa Adai! Thank you for your feedback. We appreciate your recognition as we take our guest's experience with utmost care. We strive to deliver the best experience to all of our guests and comments like yours make it all worthwhile. Si Yu'os Ma'ase'!

10/10 Excellent

Junhwan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i LIKED EVERYTHING.
Response from lg on Mar 1, 2023
Buenas and Håfa Adai! Thank you for your feedback. We appreciate your recognition as we take our guest's experience with utmost care. We strive to deliver the best experience to all of our guests and comments like yours make it all worthwhile. Si Yu'os Ma'ase'!

4/10 Poor

Dickson

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room they booked us in has a water leaks from the restroom wall.
Response from lg on Mar 1, 2023
Buenas and Håfa Adai! Thank you for rating your experience. We appreciated you taking the time to leave your invaluable feedback concerning the water leak from the restroom wall. Please know that your concern is utmost importance to us and sincerely apologized for the inconveniences during your stay. We hope to welcome you back next time you are in the area so that we may offer you a flawless experience. Si Yu'os Ma'ase'.

8/10 Good

Rowena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional, wish pool hours were extended.
Response from lg on Mar 1, 2023
Buenas and Håfa Adai! Thank you for your feedback. We appreciate your recognition as we take our guest's experience with utmost care. We strive to deliver the best experience to all of our guests and comments like yours make it all worthwhile. Si Yu'os Ma'ase'!