“I'll be back”

Great room, friendly staff and was impressed with the Italian restaurant.

“Fantastic stay”

We spent 5 nights at the Hyatt Guam, and we were very happy with the experience. The room was spacious and clean, and while the hotel is a few years old now, it has been very well maintained. The bed and pillows were excellent, and the room was very quiet so we all slept very well. We have two small children, so we often opted to dine in. The room service food was generally very good, and we found the portions to be very generous. In fact we found ordering 1 american breakfast provided enough food for the entire family. The best thing about this hotel would have to be the beach. The hotel is right on the beach, and the beach itself is beautiful. The water was crystal clear, and the sand soft and fine. It is a very good beach for young children as there are no waves, and I was very impressed by the variety of fish that could be seen. I was also surprised by the number of butterflies- it really feels like a tropical paradise. The Hyatt has an excellent location near a very nice shopping and eating district. There are lots of restaurants to choose from, many of which are famous chains. Guam also has an excellent system of buses to get around to the various shopping districts. You can catch all of these from right outside the hotel. As we are expats, the opportunity to shop at the outlet mall and K-mart were big reasons to come to Guam. The service at the hotel was good, and the staff were friendly and helpful. If we come to Guam again, we will stay at the Hyatt.

“A great hotel with friendly personnel”

Having read only one review on this hotel on this website, quite negative, we were a little worried to be going there. Such fears were not necessary as the experience has been great. First of all, it seems that renewal activities have been completed, so the place is new, clean and calm. We wanted a place to have some rest and no worries and it was the place. Room is spacious, well furnished. View on Tumon bay was perfect and it seems almost every room will get a decent view, which is not the case of some other hotels in the bay. The hotel facilities are extensive : several restaurants (we sampled only the buffet, with a good choice and competitive price), a very nice garden with a superb network of swimming pool, a small and well equipped sports center (that we didn't have time to use)... Personnel has been kind and effective during all our stay. We highly recommend this place and would return here should we travel again to Guam.

“Nice escape”

Great location. Great Beach. Good pools for the family. Pleasant staff. Clean rooms. Overall, as good as it gets on Guam.

“exactly as expected”

the staff was friendly and very helpful the food was delicious and reasonable priced the location is lovely and inviting I had a problem getting my computer to work in my room and they sent 3 people until it was working.

“it's ok to stay at this hotel,but....”

it's ok to stay at this hotel,but the hotel is pretty old... like when you enter thehotel, the hotel lobby is very nice, but once you get in to an elavaor...you will see a corridor like a old motel, smells like mold...Bath tub is dirty.. i saw some kind of black stain all over the tub.. You dont wanna spend a lot of money to stay this hotel. Actually this travel was my honeymoon and wedding...I heard Hyatt regency is the nicest place in Guam, Thats why I picked this place, but it turned out..... You shouldnt use that kind of occasion for this hotel. it's better to stay other hotels for paying less of the money.... However Location is pretty nice. it's closed to DFS, JPstore, Sand castle.. many restaurants..The beach was nice, too:)

“Slightly Run Down”

The staff was very helpful, polite and professional. My air conditioner did not work the first night; it was 78 degrees F in the room with high humidity. I asked to have it fixed in the morning and they promptly sent someone to look at it. After he repaired it the room was 82 F (after several hours). I asked to move to another room and they accommodated me. 70 F was the lowest setting for the thermostat. With the high humidity it felt like it was about 78 F. When I arrived in my new room there were strands of hair on the floor and mildew in the showers (probably an issue with the high humidity). The hotel was run down and not very clean. The SPA services were nice (massage only). I will probably try an alternate place next time.

“Not impressed”

This Hyatt is not up to the normal Hyatt standards. The service was terrible. We arrived to a hotel under renovation with no previous notification (i.e. Expedia/Hyatt website etc.) The grounds seemed unkept. The pool was dirty. Generally the hotel was understaffed. We arrived at 4am and after trekking a great distance to our room the key did not work. Nobody seemed to be answering any of the phones (bellman etc.) so we had to transport all six pieces of luggage to the lobby ourselves. The only redeeming part of the hotel was the view which we paid handsomely for.