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Reviews of Oceanview Hotel & Residences

3 out of 5
Oceanview Hotel & Residences
1433 Pale San Vitores Road, Tumon, Tamuning

Reviews

7.0

Good

Rating 10 - Excellent. 123 out of 786 reviews" "
Rating 8 - Good. 320 out of 786 reviews" "
Rating 6 - Okay. 206 out of 786 reviews" "
Rating 4 - Poor. 87 out of 786 reviews" "
Rating 2 - Terrible. 50 out of 786 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious. Cleanliness!
Stayed 1 night in Jun 2021

10/10 Excellent

Antoinette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property is currently undergoing renovation. There’s noise during the day while the crew is working, so when you’re trying to take a nap, you are woken by the noise. But hey, at least they’re not working in the middle of the night 🙂
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room renovation!
Stayed 2 nights in Dec 2019

6/10 Okay

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
It was nothing special, nothing amiss. We were in transit. Appreciated the fast service of the technician to fix the air con.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2019

8/10 Good

Joy, FSM

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the location and is close to the hotel. Bit more importantly, I like how clean the rooms are.
Stayed 2 nights in Oct 2019

4/10 Poor

Randolph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 21 nights in Sep 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

8/10 Good

Nancy

Liked: Cleanliness, staff & service, room comfort
Good stopover between flights
We stayed at the Oceanview one night in transit to Saipan. The restaurant is good, the rooms are comfortable though the property is old and being updated. WiFi in the lobby worked well, and on our second stay, the WiFi in the room worked well too. Location was close to Tumon (Guam version of Waikiki) though down a big hill (and back up to return). Airport shuttle is hourly on the hour arranged in advance, $10 per person. It was the most reasonably priced stopover hotel I could find in Guam. On our second trip, early check-in was greatly appreciated. They also can store bags if early check-in is not possible.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was an easy walking distance to a beautiful white-sand beach, the main shopping areas and a lot of restaurants and cafes. The room was clean,, the staff was courteous. We had a few issues (no hot water, dripping toilet) but they were fixed within 1 hour of reporting them.
Stayed 7 nights in Apr 2019

8/10 Good

Mirela

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
A Quite Good Hotel
The hotel could be really nice with just a little bit of renovation (which I think it’s happening right now from the noise we heard). Nice staff, large rooms, clean and new sheets and towels.
Stayed 4 nights in Mar 2019

6/10 Okay

Gregory

Disliked: Property conditions & facilities
Cheap room, comfortable bed
Cheap. It’s a $100 room, decent beds, worthless internet.
Stayed 5 nights in Mar 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Liked the vanity area. Nothing else was spectacular about the property.
Stayed 3 nights in Mar 2019
Response from Jasmin on Mar 7, 2019
Hafa Adai Valued Guest, Thank you so much for staying with us and for sharing your feedback on your recent stay in our hotel. We are looking forward in welcoming you back soon. Kind Regards, Jasmin Quiambao Sales and Marketing Manager

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I arranged a pickup from the airport in advance and recovered confirmation by email from the hotel. On arrive late at night no-one was there. The helpful guy at the airport info desk called the hotel and they just said, oh we don't have a driver so just take a cab. Everywhere in the Tumon Bay area is old, tired and bad value for money. The room at Oceanview was fine, but the staff were so disorganised.
Stayed 1 night in Feb 2019
Response from Jasmin on Mar 7, 2019
Hafa Adai Valued Guest, Thank you so much for staying with us and for sharing your feedback on your recent stay in our hotel. Our sincere apologies for the missed pick up. I will forward this information to our Front Office Team for investigation and action. We are hoping you allow us to welcome you once again in the near future. Kind Regards, Jasmin Quiambao Sales and Marketing Manager

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Jasmin on Mar 7, 2019
Hafa Adai Ramon, Thank you so much on staying with us and for sharing your feedback on your recent stay in our hotel. We are looking forward in welcoming you back soon. Kind Regards, Jasmin Quiambao Sales and Marketing Manager

2/10 Terrible

guests, Seattle, USA

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
you will get what you pay. -Roaches and Ants will greet you when you open the door of your room. -Very outdated. -Molds everywhere. -Poor maintenance & housekeeping - blah blah~~ In conclusion, Certainly this business will be forced to close!
Stayed 3 nights in Jun 2018
Response from Jeda Plaza | Sales and Marketing Associate on Feb 22, 2019
Hafa Adai valued guest, Thank you for taking the time to write us a review. As we are actively changing and improving our services, renovations of our rooms and facilities are currently on going. We humbly apologize if we failed to meet your expectations. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Rate is very reasonable. And close to all the attraction.
Stayed 1 night in Feb 2019
Response from Jeda Plaza | Sales and Marketing Associate on Feb 22, 2019
Hafa Adai valued guest, Thank you for taking the time to write us a review. We appreciate your kind feedback. Thank you for choosing The Oceanview Hotel and Residences and we look forward to welcome you back with a better and brand new experience. Sincerely,

10/10 Excellent

ROLANDO

Liked: Cleanliness, property conditions & facilities, room comfort
We were there 11am.We were supposed to check in at 3 pm..But a lot guests checked out before 12 noon....99% of the time ,i was able to get a room even my supposed check in at 3 pm on the account of guests have check out before 12 noon..They wanted to charge me for the whole day if check in at 12 noon
Stayed 5 nights in Jan 2019
Response from Jeda Plaza | Sales and Marketing Associate on Feb 22, 2019
Hafa Adai Rolando, Thank you for taking the time to share your experience with us. .Reviews such as yours will help us to improve our services. Thank you for choosing The Oceanview Hotel and Residences and we look forward to welcome you back with a better and brand new experience. Sincerely,

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
The room and hotel were generally large and clean. The location was great, since it was within a 10-minute walk of the main tourist area with tons of restaurants and the beach. It’s far enough away to be very quiet at night from the hustle and bustle of the nightlife. However… There were multiple issues with the room and some of the staff. First, the we could not get access the internet in our room. Repeated calls to the front desk resulted in a maintenance person showing at 9 PM on our second night. All he did was check to see if he could get on the Net using his phone, which he could not. Then, there was the wall safe, which locked up after the second time I used it. The maintenance workers, who were the most professional of all of Oceanview’s employees, came at 9:30 PM (the same time the employee working on the Wi-Fi gentleman was there) and broke open the safe with a crowbar. I’ll say two things apart from our neighbors who were angry about the noise: 1) those safes are EXTREMELY strong, and 2) it was a lot of fun to watch those guys destroy one. Most egregious of all was the front desk employee who was too busy looking at her phone to answer my question. She stopped in midsentence to check her phone and then stopped talking altogether as she began typing on it. I was forced to ask her a question again, to which she replied “yeah” without looking up from her phone.
Stayed 3 nights in Feb 2019
Response from Jeda Plaza | Sales and Marketing Associate on Feb 22, 2019
Hafa Adai valued guest, Thank you for taking the time to share your experience with us. We humbly apologize for the inconvenience. Please know that we have raised this concern to the Housekeeping and Front Office Department and rest assured that we will take necessary actions to ensure that this will not happen again. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Front desk woman was not helpful. Did her job and was not a people person. Property looks un sanitized on the outside looks dirty and abandoned. Need alot of cleaning. Door and stairs on the second building is very dirty. Rooms are clean am thankful. Would recommend if the exterior of the building is 100 percent cleaner and safer.
Stayed 1 night in Feb 2019

6/10 Okay

Fu-Ching

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2019
Response from Jasmin on Jan 29, 2019
Hafa Adai Fu-Ching, Thank you so much for staying with us and for sharing your feedback on your recent stay in our hotel. We are looking forward in welcoming you back soon. Kind Regards, Jasmin Quiambao Sales and Marketing Manager

8/10 Good

Verified traveler

Stayed 4 nights in Dec 2018
Response from Jasmin on Jan 11, 2019
Hafa Adai Valued Guest, Thank you so much for staying with us and for sharing your rating. We are looking forward in welcoming you back soon. Kind Regards, Jasmin Quiambao Sales and Marketing Manager

2/10 Terrible

Verified traveler

Disliked: Staff & service
We were never told of a $25 charge for the hotel shuttle to take us to the airport. I asked the front desk to call someone to fix the wifi because we could not get on...no one showed up! The bed was not comfortable and the bathroom had hair on the floor from the previous occupants.
Stayed 1 night in Dec 2018
Response from Jasmin on Jan 8, 2019
Hafa Adai Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Jasmin Quiambao Sales and Marketing Manager

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I’ve stayed here before but never in the rooms I got today. I payed $200 for the night to not even stay in an updated room. It was roomy but the bathroom was on horrible condition. I didn’t even want to take a shower or walk around without shoes. Wish the pictures would have portrayed this. And I payed for an upgrade that was suppose to have upgraded fast speed WiFi but it was the same WiFi I have used before. If I would have known I would have saved my money :(
Stayed 1 night in Dec 2018
Response from Jasmin on Jan 8, 2019
Hafa Adai Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Jasmin Quiambao Sales and Marketing Manager

4/10 Poor

Verified traveler

Traveled with group, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The room was big, but it is very dated. The pictures in the ad is very misleading.
Stayed 1 night in Dec 2018
Response from Jasmin on Jan 8, 2019
Hafa Adai Valued Guest, Thank you so much for staying with us and for sharing your feedback on your recent stay in our hotel. Hope to see you again in the near future. Kind Regards, Jasmin Quiambao Sales and Marketing Manager

8/10 Good

Monty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low cost vacation in Guam
Great stay and location for the cost, highly recommended.
Stayed 14 nights in Dec 2018
Response from Jasmin on Dec 20, 2018
Hafa Adai Monty, Thank you so much for staying with us and for sharing your feedback on your recent stay in our hotel. We are looking forward in welcoming you back soon. Kind Regards, Jasmin Quiambao Sales and Marketing Manager

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Assistant GM on Dec 12, 2018
Dear Alyssa, Thank you for choosing Bayview Hotel Guam!

8/10 Good

Verified traveler

it was ok! the room was nice & staffs. i would recommend the stay here
Stayed 1 night in Nov 2018
Response from Assistant GM on Dec 3, 2018
Thank you for your comments and for choosing Oceanview Hotel & Residences. We hope to see you again.

8/10 Good

TARA, india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good to stay
Stayed 4 nights in Nov 2018
Response from Assistant GM on Dec 3, 2018
Dear Tara, Thank you for your comments. We hope to see you again. Thank you for choosing Oceanview Hotel and Residences!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but it’s on top climbing is difficult otherwise it’s ok .heart of guam Tumon downtown.
Stayed 4 nights in Nov 2018
Response from Assistant GM on Dec 3, 2018
Thank you for your comments and for choosing Oceanview Hotel.

6/10 Okay

Verified traveler

One really good feature--you can get a $ 10.00 shuttle ride (price I believe applies to each way) to and from GUM (A.B. Antonio Won Pat Intl Airport). This is super since most of the taxi drivers will find a way to get $ 20-25 out of you for a one-way from the airport to any of the popular hotels on Pale San Vitores Road. Room and shower adequate but nothing special. Room safe at lowest level near the floor so you can't actually read the operating instructions, much less use it conveniently. Restaurant not open at 7:30am as posted on its door, but finally got with the program when the front desk called them and got them going. Other than that, beautiful view of the ocean and the fantastic Westin Hotel building down the hill. Wonderful feeling standing in the swimming pool area before dawn. Very quiet and peaceful. Not a bad place overall.
Stayed 1 night in Nov 2018
Response from Assistant GM on Nov 26, 2018
Thank you for your comments. We will evaluate the level of our safe storage. Thank you for choosing Oceanview Hotel and Residence. We hope to see you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Jasmin on Nov 16, 2018
Hafa Adai Valued Guests, Thank you so much for staying with us.We are looking forward in welcoming you back soon. Kind Regards, Jasmin Quiambao Sales and Marketing Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
thumbs up
good
Stayed 1 night in Nov 2018
Response from Jasmi on Nov 16, 2018
Hafa Adai Valued Guest, Thank you so much for staying with us and for sharing your feedback on your recent stay in our hotel. We truly appreciate your high rating. Looking forward in welcoming you back soon. Kind Regards, Jasmin Quiambao Sales and Marketing Manager

8/10 Good

Innocente

Liked: Cleanliness, property conditions & facilities, room comfort
Good
All in all, great stay. Room was spacious, comfortable bedding, quite area. The only regret was that room service was not reliable.
Stayed 3 nights in Nov 2018
Response from Assistant GM on Nov 16, 2018
Dear Innocente, Thank you for your comments. We will raise the level of our room service. We use guest comments to help us make our hotel better. We hope to see you next time you visit Guam. Thank you for choosing Bayview Hotel!

6/10 Okay

Gae

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The wifi isnt strong and the lights are not working well. You need to walk all the way down to go to the main office. And the staffs dont respond quicky
Stayed 2 nights in Oct 2018
Response from Jasmin on Nov 6, 2018
Hafa Adai Gae, Thank you so much for staying with us and for sharing your feedback on your recent stay in our hotel. Regret to hear that we did not meet your expectations in regards to our wifi, lights and service. Rest assured that I will forward this information to all respective department for their evaluation. Kind Regards, Jasmin Quiambao Sales and Marketing Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Close to the beach and to many restaurants! The staff are very helpful and accommodating
Stayed 7 nights in Oct 2018
Response from Jasmin on Oct 30, 2018
Hafa Adai Valued Guest, Thank you so much for staying with us and for sharing your feedback on your recent stay in our hotel. We truly appreciate your kind words. We look forward in welcoming you back soon. Kind Regards, Jasmin QuiambaoS Sales and Marketing Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The staff was great very helpful and friendly and the room was comfortable how ever the wifi was weak and only contained decafe coffe and little sugar and the gym is in another hotel close by but a headache to reach and a smaller pool ( better size for little kids 3-4 feet deep ) at the sharing hotel was filthy and neglected. The pool at the hotel was decent size but seemed to also lack attention. The local convenient store smelled like smoke and was empty ( however i believe it was in the process of relocating ) checking in and out was quick easy and painless. Just wish it was more well maintained. Also parking is horrible
Stayed 2 nights in Oct 2018
Response from Jasmin on Oct 30, 2018
Hafa Adai Valued Guest, Thank you so much for staying with us and for sharing your feedback on your recent stay in our hotel. We truly appreciate all your kind words and constructive feedback. Rest assured that all your concerns will be forwarded to our respective department for review and evaluation. Hope to see you again soon. Kind Regards, Jasmin Quiambao Sales and Marketing Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018
Response from Jasmin on Oct 22, 2018
Hafa Adai Valued Guest, Thank you so much for staying with us. We are looking forward in welcoming you back soon. Kind Regards, Jasmin Quiambao Sales and Marketing Manager

6/10 Okay

Nanz

Liked: Staff & service
Unique: 1. Customer service EXCELLENT by the front desk and the shuttle service guys. GREAT JOB!!! 2. Gave $10 discount for the airport pick up (thanks) 3. Free shuttle to selected shopping areas (GPO, Micronesia Mall and Kmart) Don't like: 1. Rooms not cleaned daily (only linen change) rest room still has some hair strands when I returned back. 2. Condiments and toiletries not replenished; only provided on first day. 2. Rooms are not sound proof (was so noisy for the first two nights; unable to sleep. 3. First day = problem with the aircon; was told maintenance will come back but never came back until I called the next evening (upon return from outside) 4. Balcony fence not secured, some area were loose (I have a 3 yr old kid and this is a safety issue); other room was partying and several guys were leaning on the fence. 5. Room lighting were all soft type thus making it dim. I would prefer white/day light for the ceiling and hallway while lamp shades can remain with the soft light for relaxation but it can't all be dim light. 6. Lastly, since the location if not within the main road, and road wasn't showing in google, I did not see that the road is steep and was hard to walk uphill. Sooooo exhausting. Downwards no effort but with a slight mistake you will roll down all the way to the main road with a lot of cars...still dangerous. Probably why the road was not shown. Should I have known, I wouldn't check in.
Stayed 3 nights in Oct 2018
Response from Jasmin on Oct 10, 2018
Hafa Adai Nanz, Thank you so much for staying with us and for sharing your feedback on your recent stay in our hotel. We truly appreciate all your kind words and constructive feedback. These will be shared to our Management Team for review and evaluation. Hope you allow us to welcome you once again in the near future. Kind Regards, Jasmin Quiambao Sales and Marketing Manager

8/10 Good

Yuichi

Liked: Staff & service
Disliked: Property conditions & facilities
too high for me with condition of room
Just transit for a night and stay this hotel
Stayed 1 night in Sep 2018
Response from Jasmin on Oct 2, 2018
Hafa Adai Yuichi san, Thank you so much for staying with us and for sharing your feedback on your recent stay in our hotel. We are looking forward in welcoming you back soon for a longer period. Kind Regards, Jasmin Quiambao Sales and Marketing Manager

8/10 Good

Roseline

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Sep 2018
Response from Jasmin on Sep 27, 2018
Hafa Adai Roseline, Thank you so much for staying with us. We are looking forward in welcoming you back soon. Kind Regards, Jasmin Quiambao Sales and Marketing Manager

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2018
Response from Jasmin on Sep 26, 2018
Hafa Adai Valued Guest, Thank you for staying with us. Hope to see you again soon. Kind Regards, Jasmin Quiambao Sales and Marketing Manager

8/10 Good

Verified traveler

Stayed 3 nights in Sep 2018
Response from Jasmin on Sep 26, 2018
Hafa Adai Valued Guest, Thank you for staying with us. Hope to see you again soon. Kind Regards, Jasmin Quiambao Sales and Marketing Manager

10/10 Excellent

Anastasia, Pohnpei, FSM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, we were very satisfied: clean, spacious rooms, regular room services; friendly workers, convenient eatery, ice cubes dispenser, swimming pool, the view over Tumon. If there was a small refrigerator in the room than a cooler, our rating would have been 110% satisfied as we were transiting with some frozen food that needed to be kept frozen, which we managed with bags of ice cubes in our personal cooler.
Stayed 6 nights in Aug 2018
Response from Jasmin on Sep 26, 2018
Hafa Adai Anastasia, Thank you so much for staying with us and for sharing your awesome feedback and high rating in our hotel. We are looking forward in looking forward in welcoming you back soon! Kind Regards, Jasmin Quiambao Sales and Marketing Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Jasmin on Sep 26, 2018
Hafa Adai Valued Guest, Thank you for staying with us. Hope to see you again soon. Kind Regards, Jasmin Quiambao Sales and Marketing Manager

8/10 Good

Alice

Oceanview hotel is ideal for family vacation!
It was good...hotel staff friendly and our room was very clean! Worth the price!
Stayed 10 nights in Aug 2018
Response from Jasmin on Sep 26, 2018
Hafa Adai Alice, Thank you so much for staying with us and for sharing your awesome feedback. Hope to see you again soon. Kind Regards, Jasmin Quiambao Sales and Marketing Manager