Ratings based on 396 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom missouri

No complaints

Posted Jan 26, 2015
Great time. Good food. Excellent staff and service. Although liquor is nowhere near the top of the shelf. (Pretty far down :) )
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice resort

Posted Jan 26, 2015
Pros: Nice rooms overlooking the bay, I like the separate bungalows.
Cons: Advance Dinner reservations are a little hard to do, if you are out on an excursion all day and don't have time to call ahead.
Location: LOTS of things to! Visit volcano's and the area, take a boat ride down the Palo Verde River.
There are so many things to do and see in Costa Rica, you need a lot of time to visit. We always felt safe and never afraid of anything. The hotel staff is very friendly and goes out of their way to please the guests. We switched rooms from 2 double beds to a king bed without any problems. We left our safe open (accidentally) one day and when we returned to the room, all was safe and nothing had been touched. The only problem we did have was with the transportation from the airport to the hotel, but we think it was Joke Transportation and not the Hilton hotel. A nice resort and a good time was had by all.
3 out of 5
by A verified travelerfrom London

Expensive for what it is

Posted Jan 24, 2015
Expensive hotel for what it is. Although it is an 'all inclusive' resort - what you get for your money did not seem entirely worth it and everything was quoted in US dollars (you don't apparently need any Costa rican currency while in Costa Rica). While all food was included, the quality was certainly not not up to scratch to any European standards as it was generally deep fried American fare. There were some attempts at fine dining (as one would expect from a Hilton) but these seemed a little experimental and not successfully so. Our room which was half of a bungalow was smaller than expected and the housekeeping services slightly hit and miss (we frequently had to request items which had been forgotten such as replacent towels or soap). Furthermore there were many additional charges which seemed slightly extortionate given where we were - eg. $15 dollars a day for internet, transport (hotel to airport cost us $260) and tours (half day tour inc boat ride in national park $83 per person). Adding to all this was the annoying habit that has been assimilated from American culture of the 'compulsory' tip! We were expected to tip between 10-20% of the cost on just about everything! A good example being when our tour guide specifically asked for tips for the driver of the tour coach (he had already made a tidy sum).
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ojeda

Best vacation

Posted Jan 21, 2015
Amazing staff food love everything about this place
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Beautiful resort.

Posted Jan 19, 2015
Wonderful pools and restaurants. Friendly staff and great service. Lovely spa. Accommodations were very clean and comfortable. We would definitely love to return.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Dec 29, 2014
Nice place and food. Excellent staff. Food portion is little and rooms washroom was old and the bath sewage not working well otherwise one of the best trip ever
Comment from Hotel Management
Jan 19, 2015
Thank you for sharing your comments. We are very grateful for the opportunity you provided us to host your visit. I hope your overall stay in Costa Rica was a very enjoyable one and that soon you can plan on a return trip. Thank you for staying at Hilton Papagayo Costa Rica Resort & Spa! Pura Vida, Miguel Eugene General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom canada

Excellent food. Attentive and friendly staff.

Posted Dec 16, 2014
Great stay. Friendly staff. Excellent food. Lots of fun things to do in area about an hour tour ( zip lining, Rain forest, water falls and beaches.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London, on

Enjoyable holiday.

Posted Dec 10, 2014
Pros: The staff for the most part are friendly and accommodating.
Location: Good location, only 20 minute drive from the airport. Locals take advantage of tourists, cost us $60.00 for a 20 minute cab ride.
First time visiting Costa Rica and left very impressed. This is a large resort that made good use of the space. All of the rooms or bungelows are spaced apart in different areas. Be prepared to walk...a lot, but there is a resort shuttle as well. I really liked the option of the adult pool, just a little quieter (soft piped in music). The food was very good, there were four of us travelling together and we all enjoyed every meal. The dinners were exceptional. My only concern is the standard of hygiene used at this hotel. On more than one occassion, I saw the bartendar at the adult pool area take used glasses and give them a quick rinse under the tap and reuse them. Maybe this is just coincidence but two of the four of us travelling together got a cold during our stay.
Comment from Hotel Management
Dec 17, 2014
Greetings from Hilton Papagayo Costa Rica Resort & Spa. I am thankful for both your positive comments as well as the 'negatives', which will help us, focus on areas that are important for our guests. . I will discuss your review with my team and address the areas that are in our hands to improve.Should you decide to come back to Guanacaste in the future I would appreciate the opportunity to have you back with us. Miguel Eugene General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome resort on the beach

Posted Dec 5, 2014
Right on the beach, good food, view and staff. Clean rooms. Will stay again
Comment from Hotel Management
Dec 9, 2014
Greetings from Costa Rica!! I am glad to read that you had great stay at Hilton Papagayo Costa Rica Resort & Spa and particularly we met and exceeded your expectations during your stay. We can’t wait to see you again soon!! Sincerely, Miguel Eugene General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Madison, MS

Secluded beach resort

Posted Nov 30, 2014
Amazing! Great friendly staff! Hospitality! Views were excellent from all restaurants! Food was fresh and delicious!
Comment from Hotel Management
Dec 2, 2014
Greetings from the paradise! Thank you so much for your compliments. We truly appreciate your words and are proud you and your family have had fantastic experience from start to finish! We hope, even being such a frequent traveler, that we will have the opportunity to welcome you again. With best regards, Miguel Eugene General Manager