Ratings based on 355 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Costa Rica, Pura Vida

Posted Oct 15, 2014
Everyone in this hotel was super nice and attentive, we absolutely loved it!
Comment from Hotel Management
Oct 17, 2014
Greetings from Costa Rica!! Thank you for choosing Hilton Papagayo Costa Rica Resort & Spa for your vacations – we’re happy to hear it was a success! We look forward to welcoming again to Guanacaste. We enjoyed taking care of you. Sincerely, Miguel Eugene General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice resort, would return

Posted Oct 10, 2014
This nice little resort is tucked away and has about 201 beds compared to some of the other ones in the area that have over 700. The rooms are mostly bungalow style. Off season is a nice time to travel here but half the restaurants are closed at night because of their occupancy level. Great all inclusive activities and resort staff are very accommodating of just about anything you ask them for. Not far from the LIR airport.
Comment from Hotel Management
Oct 15, 2014
Greetings from Costa Rica!! I just wanted to say thanks for your recent stay here at Hilton Papagayo Costa Rica Resort & Spa! I’m so glad you were able to experience our warm Hiltonality. We can’t wait to see you again soon. Sincerely, Miguel Eugene General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Fun and relaxing place with great staff

Posted Oct 8, 2014
Pros: The staff.
Location: Typical Costa Rica activities available (zip lines, rafting, fishing). Interestingly though, the costs are the same as in the US.
Stayed there 9 days and had a great time. Food was great, the onsite activities were very fun. It is a place that you can have solitude or excitement depending on your preference.
Comment from Hotel Management
Oct 15, 2014
Greetings from Costa Rica!! Thank you for taking a moment to share your experience. We look forward to welcoming you back to the Hilton Papagayo Costa Rica Resort & Spa in the not too distant future. Sincerely, Miguel Eugene General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Cranston, RI

Hotel was nice, close to the beach, uphill with tr

Posted Oct 7, 2014
Pros: The location, staff friendliness, mountain and oceanview
Cons: Change of some of the towels, use of coconut water, at least one lifeguard near the beach
Location: At least 3 national parks nearby and other beaches as well A visit to Nicaragua if interested (can be a long day but no regret)
Hotel is about 20 minutes from Liberia airport, we took a taxi to the hotel and was very impressed with the ocean view from the lobby. Guanacaste is 1hour and a half to Nicaragua's border. We took a one day tour to Nicaragua on Wednesday, the opportunity to visit another country, very interesting. River boat tour, then up to a volcano, couldn't stay for 5 minutes because of the sulfur smell, volcano was active with ashes but not in eruption with lava, beautiful view of a crater We visited Santa Rosa National Park in Liberia, got to see some birds and monkeys, enjoyed being in the mist of nature Before our departure on Sunday, we drove to the capital, San Jose, the driving was quite an adventure, was not too impressed, would recommend Guanacaste over San Jose for a relaxing vacation.
Comment from Hotel Management
Oct 15, 2014
Greetings from Costa Rica!! Thanks for taking the time to send us the great review. We hope to see you again soon at the Hilton Papagayo Costa Rica Resort & Spa! Sincerely, Miguel Eugene General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Hilton Papagayo Review

Posted Sep 18, 2014
Pros: Food, Private beach
Cons: Clean more often public bathrooms
Location: Private beach is a cool thing, Tours too
Positive: Good food, great staff, private beach Negative: Public bathrooms terrible smell, should be cleaned more frecuently
Comment from Hotel Management
Oct 15, 2014
Greetings from Costa Rica!! Thank you for taking a moment to share your experience at Hilton Papagayo Costa Rica Resort & Spa. I’m happy to hear that food, great staff and the private beach made your stay more comfortable. We look forward to seeing you the next time you travel to Guanacaste area. Sincerely, Miguel Eugene General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago,Il.

Best Vacation so far.

Posted Sep 14, 2014
Pros: The resort has 2 unit bungalows with private balcony's that are spread out on acres of hilly land instead of the typical hotel atmosphere. Unique.
Cons: Screen doors should be added to keep out insects while the room is being cleaned. It would also be nice to keep the doors open for fresh air.
Location: The resort is located on a private beach with black sand, warm water near the Pacific Gulf. Do not expect blue water. We enjoyed the 1/2 day tours.
I looked at the photos and read the reviews before booking this hotel. I was very pleased with the photos and I was more than pleased when we arrived at the resort. It was absolutely amazing and I didn't imagine how enormous the resort was. The trees and plants were beautiful the layout of the place was fantastic. The shuttle service is a much needed vehicle to get around the resort if you are not up for a long walk to the main area. The shuttles would come quickly when you needed them. The drivers were very courteous and helpful. The check-in process was very quick and pleasant. Our room was a garden view king bungalow near the Spa, the adult pool, and one of the restaurants The room was very updated and the bedding and pillows were extremely comfortable. The refrigerator was stocked with beverages and bottled water was provided everyday.I loved the private beach and the lounge area with chairs and a table under huts. We sat along the beach for hours and waiters were bringing beverages upon request. The weather was not too hot however, it did rain in the late afternoon on some days. The 4 resort restaurants had great food that you order from the menu. The portions are small, but you could order more food if needed. I think it is a great idea, because people tend to waste food in larger portions. The only buffet was for breakfast and it was fantastic. This was a great time of the year to visit because it was not crowded and my husband and I had a wonderful time.
Comment from Hotel Management
Sep 17, 2014
Greetings from Costa Rica!! Thanks for taking the time to send us the great review. We hope to see you again soon at the Hilton Papagayo Costa Rica Resort & Spa! Sincerely, Miguel Eugene General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to spend quality time with the wife.

Posted Sep 9, 2014
Everything about the hotel was very good. The food was excellent, and the staff was very friendly. The ground were very well maintained.
Comment from Hotel Management
Sep 17, 2014
Greetings from Costa Rica!! Thanks for taking the time to send us the great review. We hope to see you again soon at the Hilton Papagayo Costa Rica Resort & Spa! Sincerely, Miguel Eugene General Manager
1 out of 5
by A verified traveler from sebring fl

Old hotel needs remodeling

Posted Sep 5, 2014
We checked into the hotel on Saturday into a bungalow. . We had to be moved multiple times due to various reasons. The hotel staff was not very considerate. Very disappointed in hilton hotel management!
Comment from Hotel Management
Sep 20, 2014
Greetings from Costa Rica!! Thank you for taking a moment to share your experience at Hilton Papagayo Costa Rica Resort & Spa. We did take note in your observations that gives us hope and further drive in correcting our issues as we consider them improvement opportunities to seek excellence. The next time you are in Guanacaste, we hope you will come back to see the changes we have made and tell us what you think. We want to provide you with the best guest experience. Thank you for helping us improves! Sincerely, Miguel Eugene General Manager
Comment from Hotel Management
Sep 17, 2014
Greetings from Costa Rica!! Thank you for choosing Hilton Papagayo Costa Rica Resort & Spa for your vacations. I will let the staff know that they helped you have a great stay with us. We will be utilizing the review as a valuable teaching and training tool to discuss with our staff to make the necessary changes needed to improve our service. Thank you for helping us improves! Sincerely, Miguel Eugene General Manager
3 out of 5
Recommended
for Couples
by A verified traveler from costa rica

For some days OK

Posted Sep 1, 2014
Nice beach and pool. Public bathrooms need definitively more attention.
Comment from Hotel Management
Sep 3, 2014
Greetings from Costa Rica!! Thank you for choosing Hilton Papagayo Costa Rica Resort & Spa for your vacations – we’re happy to hear it was a success! I We can’t wait to see you again soon!! Sincerely, Miguel Eugene General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from CT

good hotel with private beach

Posted Aug 27, 2014
Pros: location and price
Location: Arienal volcano trip is a must.
Hotel has access to private beach and usable beach area is limited. access to facilities from rooms on top of the hills is not very convenient even though hotel provides transportation. Food variety is a bit limited. hotel staff is friendly and price is reasonable.
Comment from Hotel Management
Sep 3, 2014
Greetings from Costa Rica!! Thank you for choosing Hilton Papagayo Costa Rica Resort & Spa for your vacations – we’re happy to hear it was a success! I We can’t wait to see you again soon!! Sincerely, Miguel Eugene General Manager