Ratings based on 163 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Springfield, Mo

Good food, great service !!

Posted Nov 19, 2014
We enjoyed our stay at the Riu Palace in Costa Rica. The pools, the food, the service were all excellent !
5 out of 5
Recommended
for Couples
by A verified travelerfrom Baltimore

Hotel 40 min from airport

Posted Nov 9, 2014
Pros: Bartender alonzo, On the beach the tour guide kenneth was awesome, Zip lining tour was great. Catamaran Vision' was fun
Cons: Add another bathroom to pool area. the room service and the cleaning of the rooms
Location: Zip lining tour is great, Catamaran vision' is wonderful
Bartender alonzo was awesome!! we went in late october (considered the rainy season) Hotel was clean, staff all very friendly and professional. Two minus's the bathrooms outside by pool area too far away from pool. The room service food could have been better. Not many choices. Leave money for the maid if you want your room cleaned nicely.
2 out of 5
by A verified travelerfrom racine, wisconsin

not happy at all worst rui palace ever stayed at

Posted Oct 27, 2014
Front desk check in was horrible especially a paticular women named Fernanda no one was pleasant and it was just what we expected compared to the other ruis we stayed at, everyone was very rude and did not greet u at all, just horrible customer service ever!!!!!!
2 out of 5
by A verified travelerfrom phx az

mold growing on walls in our room. Complained, but

Posted Oct 27, 2014
Pros: the food was good
Cons: musty smell mold growing on room walls
Location: the location sucked. too far away from town to go shopping
the hotel was in the middle of BFE and needed a taxi to get anywhere. on the most part the staff was very polite.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2014
The hotel is great. the food is very good. Just be aware of mosquitos. The beach is ok.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom DALLAS

Posted Oct 15, 2014
Good resort with decent food. I think the buffet is mostly better than the restaurants that you would make reservations for. I like the Krystal among all the restaurants. The resort is located in a remote area. Closest beach town is Coco Beach 35min away. Good place to shop for souvenirs and couple local restaurants & couple lounge and bars. Overall, the resort is new and modern. Not a bad stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful place, food is rough

Posted Oct 12, 2014
The staff is wonderful, the facility is beautiful. The food is just not good.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Idaho

Very pleasant place to stay.

Posted Oct 10, 2014
We celebrated our 48th anniversary here, and was very happy to be here. The only thing that was not expected, was the little insects that came out after the sun went down, as they did bite you and it was like mosquito bites. The rest was very good.
3 out of 5
Recommended
for Everyone
by A verified traveler

Facility, wifi are great. The food need to improv.

Posted Oct 6, 2014
Enjoy the facility, not the food.the room is comfortable. Bar in the room leaked. Coffee pot not clean, when we arrived, no filter for coffee maker. Over all is OK. I would say is 5 starts. Employees need to speak more English.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom louisiana

Amazing place to spend a wedding.

Posted Oct 6, 2014
Exceptional wedding venue. Over and above in service and friendliness