Ratings based on 261 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
72% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Hurricane, WV

Vacation time-Thank you Grand Papagayo Resort

Posted Mar 30, 2015
Pros: The staff was always very friendly. The hotel and grounds was smaller so walking far was never an issue. Nice pool. Great drinks. Great food.
Cons: The poolside beverage service was a joke-rarely seen. Perhaps add 1 or 2 more. I thought giving a tip would help but never saw him again.
Location: Outside the gate not a thing! However take a taxi into nearby Coco Beach to pick up any souvenirs you want, typical caribbean stuff. Worth it though.
This is an adults only resort. Smaller than most but in a good way. Upon arrival the room was ready and very spacious. The staff was always friendly. Several reviews have painted some negative stuff on food, water pressure and petty stuff that wasn't the case. I upgraded thru Expedia and got the ocean view room it's worth the money as the room is bigger. The rooms are clean and well kept, the in room fridge could use more than 2 of each drink though. The Oriental Restaurant was perhaps the best one-excellant food and atmosphere. The buffets feature typical all inclusive meals. In early hours prior to 11 might as well forget getting an alcoholic beverage as the bars don't open generally. But when the bars open the drinks are well made with friendly service. Take a tour. I took the Blue River and Hot Springs which was around a 2 hr one way trip but worth it. Also did the sunset cruise which was good, the tours are not part of the hotel but offered in an office near the pool. March is the dry season and most likely a quieter time of year as the hotel wasn't overcrowded. The clientel was mostly Americans and Canadians with a few Europeans. There were no children and adults only holds true. The beach isn't much because the waves aren't typical with much force, also it was to dangerous as the shore is covered in large rocks. Overall I would recommend this hotel to anyone. Very few negatives. If I could go back right now I'd be on the next plane. If you want relaxation this is it.
Comment from Hotel Management
Apr 24, 2015 by Lynda A, Hotel Management
Dear David, Thank you for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We`re happy that you enjoyed the intimacy and friendliness of our Adults Only resort. It`s great to see that our staff contributed so much to your stay and I`ll be sure to pass along your comments to my colleagues. Your kind words will certainly motivate them and they`ll really appreciate the mention. It was our pleasure to attend you throughout your stay and we do hope we will have an opportunity in the future to welcome you back here with us. Kind regards and best wishes from all the team here at Occidental Grand Papagayo
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, Alberta Canada

Very nice all inclusive adult only resort

Posted Mar 15, 2015
We had a very enjoyable experience at the Occidental Grand Papagayo all inclusive resort in Costa Rica. The resort was extremely clean, staff very accommodating and the food (not overly plentiful) was was prepared and fesh daily. As the accommodations are spaced out, a lot of walking is required which we enjoyed. If not, resort transportation is readily available. Overall a great place to stay.
Comment from Hotel Management
Apr 24, 2015 by Lynda A, Hotel Management
Dear Ryan, Thank you for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are so pleased that you had a great vacation and enjoyed the cuisine we had to offer in all our restaurants. We`re happy that you found the intimacy and friendliness of the resort so appealing. It`s great to see that our staff contributed so much to your stay and I`ll be sure to pass along your comments to my colleagues. Your kind words will certainly motivate them and they`ll really appreciate the mention. All the resort features you highlight and the information you have provided our future guests will prove most helpful to them. It was our pleasure to attend you throughout your stay and we do hope we will have an opportunity in the future to welcome you back here with us. Kind regards and best wishes from all the team here at Occidental Grand Papagayo
1 out of 5
by A verified travelerfrom Chicago Il

Not at all worth the money

Posted Mar 9, 2015
Pros: Steven at the Tiki Bar
Cons: Pool-swim up bar, friendlier staff. don't charge 35 dollars for a lost card for a pool towel, open seating at the restaurants
Location: Did not go through the resort for anything as they charged much more than Carlos at the beach.
Let me start off by saying Costa Rica is beautiful and if it wasn't for the country and the friends we had with us we may not have stayed the week at this hotel. I will explain why I don't think this resort is worth anywhere near the amount of money they charged us. They do not have a swim up bar and many of the chairs around the pool are for Royal Club members. They only have one person serving the pool so imaging how warm your drink will be when they bring an entire tray full 30 minutes later. There is four bars. One in the restaurant near the pool that will not let you in with wet clothes(how stupid is that) and a Tiki bar halfway between the pool restaurant bar and the beach. The person serving that bar is required to serve the people at the bar and then go to the beach, which is a long walk down stairs, take orders and then serve those orders to those on the very small beach. The third bar is at the top of the resort and it is decent. The forth bar is the disco bar which opens after the third bar closes so there really is only three bars. Terrible staff is not even worth talking about. To make a reservation they will treat you terrible and if you stay 4-7 days you only get two reservations so you can only got to two of the ala carte restaurants. They keep more than half the tables open for Royal Club Members and will not give you seat if you are 15 minutes late. The only good thing I can say about the resort is Steven that works at the Tiki Bar is great.
Comment from Hotel Management
Apr 24, 2015 by Lynda A, Hotel Management
Dear John, Thank you for sharing your experience of your recent vacation in Occidental Grand Papagayo. Your feedback is important to us in order to improve the amenities and services we offer to all our guests and we were concerned to read some of your comments. We regret that we did not meet your expectations on this occasion and please allow me to address and clarify some of your issues. Those guests who have opted to pay for the Royal Club package do have access to more amenities. However, the quality of service and treatment of ALL our guests, regardless what category of room or vacation package they have, is our number one priority and it is never our intention to make any guest feel otherwise. For safety reasons, to avoid falls and for the comfort of all our guests, wet clothes are not permitted in the snack bar and restaurants. Normally guests may enjoy three reservations in the specialty restaurants each week however, if there is availability, we are happy to make further reservations for our guests. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boise, ID

Great location close to the beach

Posted Mar 5, 2015
Pros: The location, the decor, the warm and friendly staff, the comfortable bed and close proximity to fascinating tours and destinations. food and drink!!!
Cons: It was sometimes difficult to get ahold of the front desk or to have some requests met.
Location: Snorkeling gear and tours available at the hotel. Great pool and very close to the beach. easy access to zip-line tours, the river, wildlife, a spa.
Everything about the setting, accomodations and staff was outstanding. We had a very adventure filled and fun experience..... as well as relaxing when we needed some down time. There were always activities. The food was amazing..... but the highlight was the people working at the resort. They were so friendly, warm and helpful. They were always happy and greeted all of us daily. They remembered details about likes and dislikes that were amazing. LOVED this adventure. WE would recommend this to anyone and everyone!!!!
Comment from Hotel Management
Mar 12, 2015 by Lynda Anne, Hotel Management
Dear Lana, Thank you for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are so pleased that you had a great vacation and that our staff contributed so much to your vacation experience. We are grateful for all the resort features you highlight in your review and for the information and great tips you have provided our future guests. It was our pleasure to attend you throughout your stay and we do hope we will have an opportunity in the future to welcome you back here with us. Kind regards and best wishes from all the team here at Occidental Grand Papagayo.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Boise Idaho

Relaxing beach and nature experience.

Posted Mar 2, 2015
Pros: Views, proximity to airport, and staff.
The beach was quite nice, better than we expected except at the high tide times. Wild life was plentiful and we saw quite a few bird species on site as well as monkeys, coatis, and raccoons. Adventure tours were offered on site and on the beach. Specialty restaurants were very nice and well worth making reservations (oriental, italian, and mexican) for the evening meal. The hotel offers rides to and from rooms or one can walk for excerise depending on your personal preferences. We walked for relaxation, excercise (all inclusive calories), and for photography opportunities. We stayed in building 16 and were pleased with it. Buildings 1 and 2 are closer to the pool, restaurants, bars and music but probably not as quiet.
Comment from Hotel Management
Mar 12, 2015 by Lynda Anne, Hotel Management
Dear Harlan, Thank you for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are so pleased that you had a good vacation, enjoyed all our surrounding flora and fauna, the natural beach and the cuisine we offer in our specialty restaurants . We are grateful for all the resort features you highlight in your review and for the information and great tips you have provided our future guests. Your descriptive comments will prove helpful to many. It was our pleasure to attend you throughout your stay and we do hope we will have an opportunity in the future to welcome you back here with us. Kind regards and best wishes from all the team here at Occidental Grand Papagayo.
4 out of 5
Recommended
for Couples
by A verified travelerfrom East Greenville, PA

Unbelievable nature experience

Posted Feb 23, 2015
Pros: I loved that I could go anywhere I wanted and feel safe. Wildlife was abundant and intimate setting made everyone so friendly! Loved the beach!
Cons: Food choices small for a buffet. Screen access to balcony so we could have left our door open. Nightly entertainment just ok. No ATM on site.
Location: Conveniently located 9 miles from Liberia airport. Just used taxi to avoid all the stops. Many excursions located within a 1-1 1/2 hour distanc
This was an unbelievable vacation. Costa Rica is gorgeous and we did not know that you will NOT see rain November thru March! There is a lot of hills to navigate but you can request transport very quickly from your room and the hills are what give you the breathtaking ocean views. The beach was not private but this allowed you to walk and swim as far as you wanted. There were a few locals but they did not bother you. The beach is a bit rocky so if you don't snorkel, it may not be for you, but if you do, the snorkeling was incredible!!! I saw way more from my beach than on the snorkeling trip. The wildlife was incredible. Monkeys and iguanas and raccoons and some animal that resembled a lemur. Birds, oh my! Dinner and lunch food just ok but we are not there for the food, we are there for the experience so when it is great, we consider it a bonus. It was our anniversary and we booked the romance package, which gave us our ocean view, bottle of champagne, couples massage, a breakfast in bed and a romantic dinner. Can't say enough about Costa Rica. Just prioritize your food and beach needs before committing to your hotel. Pool was great but no beach bar. Staff did an excellent job of serving drinks both at the pool and right on the beach. Stayed 10 days and bed comfortable the whole time! Board games and covered seating area located at lobby with bar and breathtaking views.
Comment from Hotel Management
Mar 12, 2015 by Lynda Anne, Hotel Management
Dear Jodi, Thank you for taking the time to share your recent vacation experience at Occidental Grand Papagayo. We are so pleased to read that you had a great time and enjoyed our natural surroundings, wildlife and natural rugged beach. We would also like to say how grateful we are to you for highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not to distant future. Kind regards
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Marlborough, MA

Great all-inclusive in Costa Rica.

Posted Feb 18, 2015
Pros: Staff, rooms, alcohol selection
Cons: The food could be better.
Location: Great location in the dry region of Costa Rica. Not close to rainforests.
The staff is exceptional. The food was the only downside, it was decent but nothing to go wild about. Our room was incredible with an amazing view.
Comment from Hotel Management
Mar 12, 2015 by Lynda Anne, Hotel Management
Dear James, Thank you so much for taking the time to share your recent experience here at Occidental Grand Papagayo. We are so pleased to see you enjoyed your vacation and that our staff contributed so much to your stay. The service we offer to guests is our main priority and we are proud to see our colleagues names mentioned in your review. We will be sure to pass along your kind words to them as they will appreciate the mention. It was our pleasure to attend you throughout your stay and we do hope we have another opportunity in the future to welcome you both back here. Kind regards and best wishes from all the team,
2 out of 5
by A verified travelerfrom Toronto

Only a 5-star in someone's imagination....

Posted Feb 18, 2015
Pros: Specialty restaurants were excellent. Bedding and pillows were top-notch. Staff was nice.
Cons: Everything else.
So, for those who want to skip the essay, here's the Cliff's Notes for this resort: Pros: Super people Excellent bed/bedding Specialty restaurants are outstanding Cons: Everything else. This simply is not a 5-star resort. - multiple lights bulbs blown in the room upon check-in -hot water not working (quickly corrected) -minibar not really a fridge, it's a Koolatron -poor selection in said Koolatron: local beers, 2 soft drinks, and 4 waters (small bottles) and inconsistently refilled -no clock/radio -no place to hang hand-towel near sink -non-existent water pressure -creaky balcony furniture -screechingly loud sliding door and blinds -pool and beach lounge chairs old and ratty and overdure for replacement -beach shared with locals, including children -insufficient dining space. 20 min line-up for buffet -poor drink service at pool (20 mins). Worse at beach (40 mins) -poor quality/selection of food at buffet/snack bar -no real entertainment/minimal activities -no washroom near beach -no tables for lounge chairs at beach -no ice machines, has to be delivered to your room etc. etc, etc Check-in was smooth. The Room: So the blown light bulbs were the first things we noticed upon reaching our room. Not a cause for major concern but indicative of the general level of quality here. Wouldn't dream of making sure everything is in working order between occupants. No hot water, quickly corrected. Then the so-called fridge jumps out at you. For anyone who knows what a Koolatron is,
Comment from Hotel Management
Apr 24, 2015 by Lynda A, Hotel Management
Dear Elwood, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great vacation hotel

Posted Feb 14, 2015
Pros: staff are excellent
My wife and I highly recommend this hotel beautiful beach and great staff
Comment from Hotel Management
Mar 12, 2015 by Lynda Anne, Hotel Management
Dear Guest, Thank you so much for taking the time to share your recent experience here at Occidental Grand Papagayo. We are so pleased to see you enjoyed your vacation and that our beach and staff contributed so much to your stay. The service we offer to guests is our main priority. It was our pleasure to attend you throughout your stay and we do hope we have another opportunity in the future to welcome you both back here. Kind regards and best wishes from all the team,
5 out of 5
Recommended
for Couples
by A verified travelerfrom New York

Winter get away

Posted Feb 11, 2015
Pros: Beach and attentiveness of the staff
Location: Coco beach has all the shopping about 15 minute cab ride. The hotel also has four different Tour operators offering half day and full day tours
The resort complex is spread out over a hill overlooking a bay of the pacific. The facilities included a great pool and a beach. The beach had gentle wave action because being a bay and the beach offered shade under trees.
Comment from Hotel Management
Mar 12, 2015 by Lynda Anne, Hotel Management
Dear Mike, Thank you for sharing your vacation experience here at Occidental Grand Papagayo. You have highlighted some great points regarding the beach and pool and we are so glad you enjoyed them so much. It was our pleasure to attend you throughout your stay and we hope to welcome you back again soon. Kind regards