Ratings based on 51 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from San Diego
Great place!Posted May 4, 2015
Our room had a beautiful ocean view. It was clean and the staff was very friendly.
for Everyoneby A verified traveler from Boston, MA
Condo Rental in the Reserva ConchalPosted Apr 18, 2015
Pros: Great that you had an condo over a hotel room. We weren't tied to anything specific to resort so could book our own excursions. Quiet, comfortable
Cons: Not much, maybe so more options of resort sponsored beach activities.
Location: Tons of beaches both on and off the resort. Great food within 5, 10, 15 minute drives in the different communities. Much more quiet beach location.
Had a one bed two bath rental in Reserva Conchal. Had a rental car which helped a lot getting around the compound as the beach/ammenities were about a 5 minute drive down. Apartment was amazing, great bedroom and master bath, 2nd bathroom was nice. Nice living room and dining room. Full kitchen if you wanted to make anything. Balcony was great with beautiful beach view and perfect furniture for lounging. AC and fans made the place comforable from the area's high temperatures.
for Everyoneby A verified traveler
Excelente hotel y hermosa playa!Posted Apr 5, 2015
Pros: Me gusto todo
Playa hermosa de arena blanca y agua cristalina, la suite increíble, y todo el personal muy amable, sin duda el mejor hotel de playa en Costa Rica!
for Everyoneby A verified traveler from Colorado
Exceptional propertyPosted Mar 21, 2015
Pros: Location, safety, access to the beach and many pools, well taken care of. I stayed in a condo on the property. Very easy to get around.
Cons: Management of the condos which is separate from the Westin Hotel.
Location: beach, town right outside the property with a few decent restaurants........TIKI...good place
The reserve is an exceptional place to stay. They have an enormous property which is a great place to explore, go to the beach, restaurants and more if you choose just to stay there. It is also a great jumping off point for getting to know the area. The only problems I had were minor things with the housekeeping staff and the people that administer the property. As I said they were minor annoyances and I would definitely still recommend this property.
for Everyoneby A verified traveler from Austin, Tx
Amazing condo, wonderful staff & beautiful beachPosted Feb 21, 2015
We traveled to many other beaches around the area and playa conchal was by far the prettiest. Clear water and snorkeling. The condo part of the hotel was extremely laid back and relaxing: just what we needed.
by A verified traveler from New York
too spread out and difficult to get aroundPosted Feb 17, 2015
Pros: The size and comfort of the condo, the lush surroundings, pool, and beach.
Cons: The attitude and helpfulness of the Reception staff.
Location: rain forest, ziplining, national park.
The condo we stayed at was beautiful. One bedroom, bath and a half, full kitchen and dining area, and roomy terrace with appropriate furniture. The main problem is that you need to take a shuttle any place you go. Waiting for the shuttle ranged from five minutes to fifty minutes. Very inconsistent. Drivers were superb in helping you on and off the van. Knowledge of English is inconsistent among staff members. Pool and beach are superb. Restaurant run by the resort is less than adequate and the food mediocre at best. Reception area staff were not as friendly and helpful as they could have been. The resort states you have access to the restaurants at the Westin. But each time we tried to make reservations through them they said the restaurants were too busy that week. We went to the Westin ourselves and made reservations dialing 0 on the house phone. Reception staff never offered info like off premise restaurants sending cabs for you, or taking cabs on your own. They were hell bent on your using their restaurant night after night. Menu was the same every night.
for Couplesby José E from San Jose, CR
Dos tranquilos días.Posted Feb 10, 2015 on Hotels
by A verified traveler from Boston
Room thermostat broken so either freezing or off.Posted Feb 2, 2015
Enormous property requiring a drive to breakfast and beach. Property includes a Westin Hotel, condos and timeshares. Listing was confusing. We ended up in a one bedroom condo with a water view which was adequate. Condos have a separate check in process with minimal staff, not well informed about options and activities. Reported thermostat problem but no one came to fix it during our four day stay. Stingy with the coffee. Gave us a pod for one morning pot and would give no more, despite our request.
for Everyoneby A verified traveler from Houston, TX
CondoPosted Jan 31, 2015
Pros: I think Imhave covered this above.
Cons: More shuttles for transporting guests would be much bretter. Also, some of the teenage guests without parents aboard were extremely unruly and rude.
Location: The location was at Reserva Conchal. There was a swimming pool, good lounging area, and of course, the beautiful beach.
The condo was very nice, large, with a beautiful view and well kept grounds. When booking, I thought we were reserving a room. So, the condo was a pleasant surprise. The only drawback were the 50 steps down to the entry which meant 50 steps back up to catch the shuttle for transport to breakfast, lunch, and dinner. For an eighty and seventy eight year old couple, this was a chore. The booking agent should really take into consideration the ages and health of their customers. The staff at check-in were accommodating and explained what to expect in the way of transportation and dining. We were fitted with bracelets and told not to remove them because they were our IDs. Also, we were told to NOT enter the Westin property ever. We soon discovered that this was untrue, but it was disconcerting. We did dine at some of the Westin restaurants and celebrated our 60th wedding anniversary at the Mangar which was an exceptional dining experience. All in all, it was a very enjoyable week.
for Couplesby Carlos
Posted Jan 12, 2015 on Hotels