Ratings based on 36 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.2 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Houston, TX
CondoPosted Jan 31, 2015
Pros: I think Imhave covered this above.
Cons: More shuttles for transporting guests would be much bretter. Also, some of the teenage guests without parents aboard were extremely unruly and rude.
Location: The location was at Reserva Conchal. There was a swimming pool, good lounging area, and of course, the beautiful beach.
The condo was very nice, large, with a beautiful view and well kept grounds. When booking, I thought we were reserving a room. So, the condo was a pleasant surprise. The only drawback were the 50 steps down to the entry which meant 50 steps back up to catch the shuttle for transport to breakfast, lunch, and dinner. For an eighty and seventy eight year old couple, this was a chore. The booking agent should really take into consideration the ages and health of their customers. The staff at check-in were accommodating and explained what to expect in the way of transportation and dining. We were fitted with bracelets and told not to remove them because they were our IDs. Also, we were told to NOT enter the Westin property ever. We soon discovered that this was untrue, but it was disconcerting. We did dine at some of the Westin restaurants and celebrated our 60th wedding anniversary at the Mangar which was an exceptional dining experience. All in all, it was a very enjoyable week.
for Everyoneby A verified travelerfrom New Orleans
Beautiful hotel, beautiful viewPosted Dec 21, 2014
Pros: Spacious, beautiful scenery,clean friendly staff
Cons: Security locks on doors
Location: Great location close to beach, on site restaurants.
Enjoyed stay. Very comfortable, wish I could have stayed longer.
for Everyoneby A verified travelerfrom Heredia belen
Bad check in experiencePosted Nov 10, 2014
The Lady who is attending at this time,has a bad treat and a few information about services of the hotel,I personally recomend the hotel is a beautiful place to stay and rest
for Everyoneby A verified traveler
Great high class establishmentPosted Oct 6, 2014
Great hotel with beautiful pools and ocean. Food at restaurants in westin was cheap and superb.
for Couplesby JAMESfrom USA
READ CAREFULLYPosted Jul 10, 2014 on Hotels.com
It is important to understand this facility has two separate entities on this property. The first is the WESTIN & the second is the condos. Pros Nice condo. We had a one bedroom and one bath with small sitting area in the bedroom and near the kitchen. Those staying at the condos had their own swimming pool. The surrounding scenery was superb but you are very far from the beach. All condos are far and I mean more than a half a mile far. The common beach for those staying in the condo area was ok. It was small but clean. Restaurants were average on the food and above average on the prices, if you can get into the restaurant. Cons You definitely need a car to get around. It is too big to walk and the shuttle service requires waiting and I am not into that. You must have reservations to eat in nearly all restaurants except the bottom tier restaurants you can walk in and wait and then eat. It is WESTIN that has this stupid policy that reservations can be made only from 8- noon each morning. It sucks. You call at 8 and they tell you to call back as they are too busy to deal with you now. You call back twenty minutes later and the reservations are all taken. It is a horrible system. This was the worst part of our trip to Guanacaste. No service what so ever on the beach for food or drinks. Again, who ever is in charge of the restaurant system should be fired. We called four times to make reservations for four wheeling and no one answered the phone. We never went. We ate off property multiple times because we were tired of the reservations scene and the food.
Recommendedby Donna B
Posted Jun 19, 2014 on Hotels.com
for Familiesby Donnafrom Gilbert AZ
Definitely a 5 Star ResortPosted Jun 9, 2014 on Hotels.com
We stayed in a 2 BR 2 BA condo for the first 3 nights of our stay in Costa Rica and just loved it there. Clean unit, clean complex. Great condos, very well laid out. Enjoyed the Beach Club food. Free breakfast every day was great The service in the Beach Club was excellent. Only complaints were the beds were horribly hard and one night when we were trying to get a shuttle, they just passed us by not once, but twice. Definitely need a rental car as it's not walking distance to the restaurants or the beach. We did have difficulty finding the resort initially, but we came in at night, in the rain having never been here before so those factors hindered us. Booking through hotels.com saved us a significant amount. We will definitely stay there again.
Recommendedby Brandi Vfrom New York, NY
Amazing room!Posted Jun 7, 2014 on Hotels.com
The condo was way better then I even expected! The rooms are so nice and spaceous! The bed was comfortable and the room was extremely clean. It had the most gorgeous Ocean View! We stayed for 3 nights and I wish I had booked more of my trip at Reserva Conchal. The downside to the hotel was it is dead in the off season. I went in early June and most of the time there were more employees then guests around. Also the beach, pool and rest of the resort is a little far away. We had a car so it was no problem for us but maybe something to think about.
for Familiesby A verified traveler
luxuryPosted Apr 18, 2014
Cons: concierge service is average at best
Location: a bit far from the volcanoes and other attractions
condos were very luxurious, better than home, a little far from all the action. Need better concierge service
for Everyoneby Patfrom CT
Great accommodations in the condominiumPosted Apr 12, 2014
Pros: It was in a beautiful setting, the breakfast buffet was excellent, and the staff was very nice.
Cons: A snack bar or small shop where you could go for a quick bite, rather than just the restaurants, which opened at 6:00.
Location: There were plenty of tours available upon request. Many were full day with much travel time involved.
Beautiful grounds, pool, landscape, and room. However, the shuttle service was needed to go anywhere on the property - beach, restaurant, main pool. Tours were easily arranged through reception, and they were very responsive to any requests. If we stayed there again, we would rent a car, just to get around the property - rather than have to call and wait for the shuttle.