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Reviews of Hotel Ex-Hacienda San Xavier

3.5 out of 5
Hotel Ex-Hacienda San Xavier
Alhondiga No 100, Col San Javier, Guanajuato, GTO

Reviews

8.0

Very Good

Rating 10 - Excellent. 400 out of 1008 reviews" "
Rating 8 - Good. 330 out of 1008 reviews" "
Rating 6 - Okay. 163 out of 1008 reviews" "
Rating 4 - Poor. 69 out of 1008 reviews" "
Rating 2 - Terrible. 46 out of 1008 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria E Hernandez

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a really nice hotel and the staff was really nice and helpful.
Stayed 3 nights in Mar 2024
Response from Eduardo Nava on Mar 27, 2024
thanks for your comments

10/10 Excellent

Cuong

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It is one of the nicer hotel within the central area of the city.
Stayed 1 night in Mar 2024
Response from Eduardo Nava on Mar 26, 2024
thanks for your comments

10/10 Excellent

Roy, Spring

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property was excellent for my family and I. It is about 20 minute walk to downtown. That’s ok a lot of places to see in between. Definitely recommend staying here for future travel.
Stayed 3 nights in Mar 2024
Response from Eduardo Nava on Mar 26, 2024
thanks for your comments

10/10 Excellent

Dagoberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Mar 2024
Response from Eduardo Nava on Mar 14, 2024
thank you for your comments

10/10 Excellent

Iliana, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely one of the best properties in Guanajuato.
Stayed 1 night in Feb 2024
Response from Eduardo Nava on Feb 29, 2024
Thanks for your comments

10/10 Excellent

rodney, Bonney Lake

Traveled with partner
Liked: Amenities
The hotel is about an 20 minute walk from downtown and the public market.
Stayed 1 night in Feb 2024
Response from Eduardo Nava on Feb 21, 2024
Thank you for your stay with us

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Feb 2024
Response from Eduardo Nava on Feb 21, 2024
Thank you for your comment

10/10 Excellent

Ramiz

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with free convenient parking lot availability
Stayed 1 night in Feb 2024
Response from Eduardo Nava on Feb 21, 2024
Thank you for your comment

8/10 Good

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio de restaurante no es bueno
Stayed 3 nights in Nov 2023
Response from Eduardo Nava on Dec 1, 2023
Gracias por su retroalimentacion, se pasaran los comentarios al area correspondiente

6/10 Okay

Laura

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for a safe/tranquil family lodging option. Room & bathroom sizes were larger than usual which was great for two adults & teenager. General condition of the facility was satisfactory considering it was an older hotel. It had absolutely gorgeous trees that have probably been there since the beginning of time. It also had a lovely garden with established plants to appreciate while you sit outside of your room in the first floor and enjoy your coffee. Bed linen quality was premium. Note to property owners: you must tear out that horrendous brown carpet in the rooms and halls. It’s dirty and unsanitary for the amount of foot traffic that you receive and the cleaning staff can’t do miracles. Invest on at least, medium quality mattresses so your guest experience can be at least an overall 4-5 with a better night’s sleep! Aside from that, I really enjoyed our one day stay in your town!
Stayed 1 night in Nov 2023
Response from Eduardo Nava on Dec 1, 2023
Thank you for your comments, we hope to see you again

6/10 Okay

claudia isela

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Oct 2023
Response from Eduardo Nava on Nov 8, 2023
Agradecemos sus comentarios, seguiremos trabajando para mejorar nuestro hotel

6/10 Okay

Karla Naomi

Stayed 1 night in Oct 2023
Response from Eduardo Nava on Oct 13, 2023
Gracias por sus comentarios

6/10 Okay

Jeffrey Damien Nunez

Stayed 1 night in Sep 2023
Response from Eduardo Nava on Oct 13, 2023
Seguimos trabajando para mejorar nuestro servicio

8/10 Good

Gerardo

Stayed 3 nights in Sep 2023
Response from Eduardo Nava on Oct 13, 2023
Gracias por su estancia con nosotros

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Todo estuvo bien solo que si tienen que mejorar el servicio al cliente. Antes de llegar a mi reservación llamé un par de veces y en primer lugar no se entienden cuando contestan el teléfono y cuando les preguntas el nombre de la persona te contestan con un “ con quien desea hablar’’ como si fuera un teléfono privado de casa obviamente quería hablar con alguien con quién me pudiera ayudar con mis preguntas y dudas que no les de miedo decir si nombre es su trabajo es el servicio al cliente, el resto todo bien…
Stayed 2 nights in Sep 2023
Response from Eduardo Nava on Sep 16, 2023
Lamentamos la situación con la llamada, tomaremos su comentario en cuenta, y agradecemos su estancia con nosotros esperando vuelva pronto

8/10 Good

Hector Alberto

Traveled with family and small children
Liked: Cleanliness
This is an amazing property, I had stayed there years past when it was under the name of "Camino Real". Today the property is still unique and beautiful. However, it is aging and needs improvements. For the price it was a fair deal to be honest. The pool is still amazing and very well kept. Some of the staff were amazing, while most need better training. The restaurant was really good one day and mediocre the next. The restaurant servers were really good, but the hostess.....you couldn't get a smile out of her, or a thank you! You can tell that upper management is either asleep or just completely absent. I still love this property, but it does need some love, and all employees need corporate training. The Valet Staff and Restaurant Servers were the top people there. Top level managers are completely absent and you can perceive this from the moment you get to the front desk.
Stayed 1 night in Aug 2023
Response from Eduardo Nava on Sep 6, 2023
We appreciate your comments, we are working to have a better service

6/10 Okay

Marce

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023
Response from Eduardo Nava on Sep 6, 2023
Gracias por su visita

6/10 Okay

Mauricio

Stayed 2 nights in Sep 2023
Response from Eduardo Nava on Sep 5, 2023
Agradecemos su calificación, lamentamos no haber superado sus expectativas

6/10 Okay

Teresa

Stayed 7 nights in Jul 2023
Response from Silvestre Orocio on Aug 22, 2023
Gracias por estar con nosotros, seguiremos trabajando para mejorar

6/10 Okay

Elsa

Traveled with partner
Liked: Cleanliness, staff & service
El hotel está bien, sin nada extraordinario. Pero un poco alejado de todo y es difícil moverse en Guanajuato
Stayed 1 night in Jul 2023
Response from Silvestre Orocio on Aug 2, 2023
Agradecemos sus comentarios

6/10 Okay

Verified traveler

Traveled with family
Disliked: Room comfort
Meh
Not what I was expecting.
Stayed 3 nights in Jul 2023
Response from Silvestre Orocio on Jul 30, 2023
We regret not meeting your expectations.

10/10 Excellent

MARIA ABIGAIL, CHAPARRAL

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff. Area was quiet. Food is delicious
Stayed 4 nights in Jul 2023
Response from Christian RM on Jul 18, 2023
Thank you for your visit, we hope to see you again at Hotel Ex Hacienda San Xavier.

6/10 Okay

Jacqueline

Traveled with family
Liked: Cleanliness, property conditions & facilities
I normally don’t leave bar reviews, I hate to be that person. But myself along with my family whom all stayed here thought we must call out Claudia. Long story short, as soon as we arrived Claudia was rude, seemed unhappy and made us feel like we were better off going elsewhere. Claudia refused to check us in while we saw other people get checked in that arrived after us! It wasn’t until after our 3rd time politely coming to her asking about available rooms that she checked us in ONLY because as she was lying to us about availability another family came in and another male employee started to happily check them in! We looked at them and then looked at her completely shocked THEN she started checking us in. We have to emphasize that everyone else working at the hotel was nice and helpful, but we will not be going back because of our experience with Claudia she was rude and unhelpful, if you happen to try and check in w her GOODLUCK! Again, everyone else was amazing!
Stayed 1 night in Jun 2023
Response from Silvestre Orocio on Jul 17, 2023
Miss Jacqueline, thank you for your comment, I am very sorry for the situation, we will be working to improve the service to our guests.I hope you can visit us soon at Hotel San Xavier and give us the opportunity to change your perception

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Pool is so enjoyable to hang out with your couple. Hotel room at the 1000 area was so quiet we had great sleep. Great buffet breakfast. Will come back .
Stayed 2 nights in Jul 2023
Response from . on Jul 11, 2023
thank you very much we hope to see you soon

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice area, location is good as well.
Stayed 2 nights in Jul 2023
Response from , on Jul 11, 2023
We appreciate your preference

4/10 Poor

Alvaro, Vancouver

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The pool and the hotel are very nice. But the photos show a bar with a cave-like feature that has been closed since Covid and that is not stated in the description. The bathroom was somewhat dirty. Carpets were dirty. Most of the hotel is kind of abandoned due to lack of customers, so all services are limited. It feels like it's in its last days.
Stayed 2 nights in Jun 2023
Response from . on Jun 20, 2023
Sorry for the inconvenience caused, but we are striving to provide a better service

10/10 Excellent

elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from . on Jun 13, 2023
Agradecemos su visita, esperando pronto tenerlo de vuelta

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service
Hotel muy bonito estilo colonial, pero las habitaciones necesitan un poco de mantenimiento.
Stayed 1 night in Jun 2023
Response from . on Jun 13, 2023
Estamos trabajando para mejorar nuestras instalaciones. Esperando que en su proxima visita su experiencia sea fenomenal

10/10 Excellent

Erika

Stayed 1 night in Jun 2023
Response from . on Jul 1, 2023
Agradecemos su estancia con nosotros esperando nos vuelva a considerar para su próxima estancia en Guanajuato capital

6/10 Okay

Rafael

Stayed 2 nights in Jun 2023
Response from . on Jun 13, 2023
Agradecemos su estancia con nosotros, estamos trabajando para mejorar.

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was super safe and had great amenities. They had their own taxi service so it was always easy to get around places / to the airport. The pool was great and the service for food and drinks was very nice as well.
Stayed 4 nights in May 2023
Response from . on May 22, 2023
We appreciate your visit, the most important thing for us is your satisfaction.

10/10 Excellent

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was wonderful. The staff were all very nice and helpful. There were restaurants and places to shop within walking distance of the hotel as well. Anytime we needed to go somewhere, the hotel help set up a taxi. It was a perfect trip!
Stayed 3 nights in May 2023
Response from . on May 15, 2023
We appreciate your visit, hoping to come back with us soon.

10/10 Excellent

Juan

Stayed 2 nights in May 2023
Response from . on May 15, 2023
Agradecemos su estancia con nosotros esperando vuelva a visitarnos pronto

10/10 Excellent

Beronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from . on May 15, 2023
Agradecemos su estancia con nosotros esperando vuelva a visitarnos pronto

8/10 Good

Alberto

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great place majestic
The hotel amd the grounds are beautiful although breakfast was not included we paid for it and it was worth it very delicious. The door man Jaime was beyond incredible amazing service . Also the gentleman that waited on is he was fantastic made our experience worth while. Great place will be back!!
Stayed 1 night in Apr 2023
Response from . on May 22, 2023
We appreciate your visit, the most important thing for us is your satisfaction.

8/10 Good

Laura

Traveled with family
Liked: Staff & service, amenities
Is a great place, not far from downtown
Stayed 1 night in Apr 2023
Response from . on May 22, 2023
We appreciate your visit, the most important thing for us is your satisfaction.

2/10 Terrible

alexia

Traveled with partner
Old and terrible staff
Stayed 2 nights in Mar 2023

10/10 Excellent

Belem

Stayed 1 night in Mar 2023

10/10 Excellent

Irving

Stayed 2 nights in Mar 2023

10/10 Excellent

Gustavo Nunez

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 5 nights in Feb 2023

6/10 Okay

Jodi

Traveled with family
Liked: Cleanliness
Our stay was okay. It would have been nice to have fresh towels brought to our room. The parking was very expensive.
Stayed 2 nights in Feb 2023

10/10 Excellent

Gato

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que está muy bien

10/10 Excellent

Susana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta serca al centro y muy limpio !

10/10 Excellent

Maria

Liked: Staff & service, amenities, property conditions & facilities
Response from Eduardo Nava on Nov 8, 2023
La esperamos pronto, Gracias

8/10 Good

Kurt

Liked: Staff & service
Very polite and helpful

8/10 Good

Benjamin

Stayed 1 night in Dec 2022

8/10 Good

Cheryl

Stayed 1 night in Dec 2022

10/10 Excellent

monserrath

Liked: Staff & service, amenities, property conditions & facilities
Property nice and clean

10/10 Excellent

Cesar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice cozy rooms
Stayed 5 nights in Nov 2022

4/10 Poor

Marisela Aragon

Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Nov 2022