Ratings based on 54 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Nov 5, 2013
for Everyoneby A verified traveler
overrated hotelPosted Oct 24, 2013
Cons: cleanliness, customer service, services available . food prices.
Location: great location on the outside boarders of old town with easy access via taxi.
made reservations with good time in advance and only provided us with two separate rooms. one with had 92 stairs to get to. had requested two individual beds and instead they gave us one bed and a couch with a bed. rooms were dirty and stuffy. staff was not very helpful except for the bell boys. I would never come back to this place. terrible experience
for Everyoneby liliana from el paso
Beautiful hotel. We loved pool, nice and warm!Posted Oct 4, 2013
Pros: Room and pool
Cons: Ac updating ac didn't work too well
Location: About 15 walking t downtown
Great service and close to town. Staff very helpful in giving directions and recommendations.
for Couplesby Octavio from SMA
Very disapointing stay in Guanajuato.Posted Sep 2, 2013
Pros: The pool area.
Cons: Everything!!! Urgently!!!
The whole experience was atorcious, especially considering the normal service received at other Camino Real hotels.The check in process was terrible. A couple of very young girls in training took responsibility for the same and it took over 20 minutes to complete the same. Once we were sent to "our" room, the same was already occupied and we had to wait another 10 minutes for another one. Once I raised the complaint to the manager, he simply apologized recognizing that they were short staffed and that the person who was supposed to be training the reception personnel had not gone to work. The apology was never backed up with any specific action or attention by the hotel. The breakfast buffet was well beyond standard of other Camino Real hotels in Mexico. Will not come back to this hotel.
for Familiesby Cabo Ruben from Cabo San Lucas, Mexico
Centrally located and easy to find.Posted Aug 3, 2013
This hotel is designed for family use. We have a five year old that wasn't traveling with us on this particular trip but he would have had a great time at this hotel. the pool even has a water slide for the kids. At first the hotel felt a little large but it's actually quite easy to get around. The rooms have comfortable beds and linens. We are already making plans to return with our son.
for Familiesby Suzanne from Indiana
2nd time therePosted May 30, 2013 on Hotels.com
Very good place to stay very accommodating
for Everyoneby RFL
Convinient hotelPosted May 10, 2013
Pros: The hotel is clean and convenient.
Location: Very well located for any activitiy in Guanajuato
All was reasonable, but the WiFi was terrible. The WiFi infraestructure at the hotel must be renewed.
for Business Travelersby augusto
Posted Mar 26, 2013 on Hotels.com
Recommendedby Dan from Los Angeles
encountered many problemsPosted Mar 22, 2013 on Hotels.com
This hotel is in a nice location, however the rooms are noisy and not sound proof. The telephone in our room did not work during out entire stay. We ordered room service and it never arrived. One night when we returned we were locked out of the room because the code was changed and our room was far from the lobby. We requested the fridge unlocked and took two days to unlock it. They mistakenly charged us for one water bottle. There was a coffee machine but you had to pay $5.00 USD to use it. The room was very dark even if you turned on all the lights.
for Everyoneby Cesar from Mexico
Great place to stay for family.Posted Feb 18, 2013
Pros: The architecture.
Cons: The staff attention to details.
Location: Not so far to downtown and the neighborhood is well.
The place and its architecture are great. The staff service is good, but needs to take more care about attention to customers. In the other hand, we found in the main entrance aisle some cleaning tools diminishing how look the area. Same thing in the pool area.