Ratings based on 242 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from San Diego

Posted Jul 3, 2015
Pros: Location
Cons: Front desk personal.. Clean hallways
Location: It's only 5 minutes from downtown Guanajuato
The front desk person wasn't polite.. we wanted to get one more room and they gave us a price of 50% more of the normal rate.. Good thing that my friend was looking at the prices on a screen that they had there for the clients to see.. The rooms were small.. Hallway stink like trash can-garbage and next day stink more-smoke..we didn't like this hotel but it was a good location, just 5 minutes from downtown.
3 out of 5
Recommended
for Everyone
by A verified traveler from CD. MÉXICO

WC SE FUGABA AGUA DEL SAPITO Y TAMBIÉN DEL LAVABO

Posted Jul 2, 2015
Pros: LA ALBERCA
Cons: EL AHORRAR AGUA EN WC Y CUIDAR LAS FUGAS DE AGUA, NO SERVIA LA SECADORA DE CABELLO
Location: BIEN UBICADO AUNQUE ESTA NO MUY CERCANO AL CENTRO PERO ESTA DENTRO DE LA CIUDAD
DESDE MI OPINIÓN DEBERÍA DE UTILIZAR AHORRADORES DE AGUA Y CORREGIR LAS FUGAS TODO LO RESTANTE BIEN, LA ALBERCA MUY BIEN.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2015
Pros: LA UBICACION Y ATENCION
Cons: SI, EN COMODIDAD DE CAMAS Y ALMOHADAS
MUY AGRADABLE Y EXCELENTE ATENCION , LA COMIDA EXCELENTE
5 out of 5
Recommended
for Everyone
by A verified traveler from toluca

Hotel agradable en zone San javier

Posted Jun 22, 2015
Estancia muy agradable! El personal super am able! La Alberca en excelentes condiciones, los cuartos muy amplios y limpios, no mencionan el hecho de que Te cobran el estacionamiento por dia aparte
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 11, 2015
Buenisimo! Esta perfecto el hotel... el servicio, las habitaciones, ubicación.
4 out of 5
Recommended
for Everyone
by A verified traveler

HOTEL AGRADABLE

Posted Jun 1, 2015
Pros: La comodidad del lugar y la atención del personal del hotel.
Cons: Considero que se pueda mejorar el estado de la alberca y si comentan que se abre a las 8:00 a.m. que se cumpla
Location: muy buena ubicación
El hotel es muy cómodo, solo que en está ocasión en el tercer piso había mucho ruido y no dejaban dormir muy bien.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2015
El restaurant bastante malo. Todo lo demás muy bien
3 out of 5
Recommended
for Families
by A verified traveler

Nice hotel, need improvement on service

Posted Apr 6, 2015 on Hotels
Nice hotel with a beautiful garden and pool, but service could have been better for the price of this hotel. There was no book with hotel information in the room as is normal on other hotels. And when we asked for this book they said they don't have. Had to ask two times to get the mini bar unlocked. 50 $ pesos for a self made coffee in the room is a rip of and should have been free. Wifi internet connection was really bad. Breakfast buffet is really delicious and have a wide selection.
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Mar 31, 2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from queretaro,qro

Agradable estancia, excelente atencion.

Posted Mar 30, 2015
La habitacion con dos camas matrimoniales mas pequenas que el tamano standard, muy ruidosa la cabecera, rechinaba al menor movimiento, el personal muy amable y servicial.