Property is beautiful..needs a lot of maintenance..has stuff sitting around, to where otherwise inviting rooftop terraces, look more like storage for gardening and cleaning supplies, etc.
Place very well located, easy walk to Centro.
Property is misrepresented on its website and Expedia, as it has NO WiFi in the rooms, be it free or otherwise, and our phones would not even work to use internet. The free parking is a 30 minute walk from the property, and valet needs about an hour to deliver your car. There’s traffic; It’s Centro. No on site parking.
The biggest issue was that we checked into our king suite, and the toilet would not flush. The YOUNG WOMAN working the desk was VERY HELPFUL, or tried to be. She worked on the toilet with a plunger for 20 minutes, though toilet was not clogged. It just wouldn’t flush. She thought she’d fixed it, and left. She returned about an hour later, wondering how it was going. I let her know it still would not flush. (There are no phones in the room to call the front desk). She messed with it again, at which point I asked whether they had another room, as we were ready to head to Centro. We didn’t really come to San Miguel de Allende to sit around the room dealing with plumbing issues. She said they had no other rooms, so I asked, “so we’re to spend the afternoon, all night, and tomorrow morning, with a toilet that won’t flush?” She left to check.We moved to a room, downgrade to double bed, fixed that toilet ourselves.Nice staff!