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Reviews of Coqueta Hotel Boutique

2.5 out of 5
Coqueta Hotel Boutique
CUADRANTE / CENTRO, 3, San Miguel de Allende, Guanajuato

Reviews

8.0

Very Good

Rating 10 - Excellent. 72 out of 172 reviews" "
Rating 8 - Good. 60 out of 172 reviews" "
Rating 6 - Okay. 21 out of 172 reviews" "
Rating 4 - Poor. 10 out of 172 reviews" "
Rating 2 - Terrible. 9 out of 172 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

joan, Missoula, MT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel only 2 blocks from the Parroquia and Jardin. The room was lovely-mine had a terrace overlooking the pool and gardens. And most importantly, the staff was exceptionally welcoming, friendly and helpful.
Stayed 2 nights in Dec 2017

4/10 Poor

Michael

Disliked: Room comfort
Great location BUT impossible to sleep.
The location was great, around the corner from the church. And lots of restaurants within easy walking distance. The room though was very uncomfortable. The AC unit was broken and looked like it had not been working for a while. So we were forced to open the windows which are on the street. The noise all night was deafening from the cars, trucks, people, etc. And we were concerned about leaving them open with access from the street. I even tried ear plugs which did not work. We got very little sleep.
Stayed 2 nights in Sep 2017

2/10 Terrible

Aimee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't recommend
Could be really lovely but the hotel staff and attention to detail is very bad. The place is dirty and the beds and pillows are very hard - we had the worst sleep. The bathroom had mould. Also the hotel is quite loud so don't expect any silent relaxation. The only nice plus is that it's within walking distance to everything central. I wouldn't reccommmed it to anyone.
Stayed 2 nights in Sep 2017

10/10 Excellent

Oscar, Riverside, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city, great Hotel, great location.
Very picturesque hotel, with awesome service. Pretty much in the Center of the town - do NOT rent a car, everything is walking distance. City is awesome, food is great (fair prices), roof bars are awesome, and safe. Take tours if you want to go anywhere else.
Stayed 4 nights in Aug 2017

6/10 Okay

MZ, z

Liked: Staff & service
Lots of road noise
Hotel is quaint but our room was on the street side of the building. The road noise made it impossible to sleep.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and location
Nice, clean, ample room with great view. However, air conditioning hardly worked and room was extremely hot even during the night. We had a room on 3rd floor with no elevator.
Stayed 3 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Need more/better air conditioners. English understanding and speaking could be better. Great hotel.
Stayed 3 nights in May 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful small hotel with wonderful courtyard and very friendly staff. Nice room, very convenient.

8/10 Good

Charlie, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and delightful.
We stayed in one of the larger suites on the first floor. It was spacious and had its own patio area. The hotel is perfectly located and convenient to the plaza, stores and restaurants.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Everyone was very nice and went out of their way to be accommodating. The manager, Javier, was especially helpful. Our room was lovely.

8/10 Good

GIO, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY COMFTY
Loved the vintage decor just didnt like that the hotel only had 1 iron and we have to wait for it. Besides that i loved the place and how comfty it was

8/10 Good

maria, v

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Nice hotel.
The only downside is the price didn't include breakfast and the fact the windows need insulation from outside noise

6/10 Okay

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
It was great and the service was excellent but the room we say red was close to the street and it was impossible to sleep because of the noise. They changed us the next day and was much better. The pillows are not comfortable.

6/10 Okay

Anja

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
overpriced
beautiful garden, nice rooms, very clean. however, it is overpriced and service at front desk is pretty sloppy

10/10 Excellent

gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient hotel
really good location, restaurants , bars were walking distance

10/10 Excellent

Jessica, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay in San Miguel
This was the 4th hotel we stayed during a week trip to Guanajuato. Lovely hotel! The room was spacious and it overlooked the street. It was loud during the evening -- cars zooming through and church bells going off every so often. It's really close to the main garden in San Miguel. My daughter went crazy over the pool -- even it being mid November the water was a really nice temperature. We would definitely stay here again if we visit San Miguel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really central hotel. Rooms are nice and clean. Maid service is great. Get a room with a terrace. My only negative is that they need to put a dresser/table in the room. There is no place to put things ontop of. There are drawers in the closet but thats in the closet. Other than that it is a great hotel.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Ok if you like that kind of thing
Don't expect to stay connected to the Internet at this hotel. The connection will drop 30 seconds after you make it on the site HB_COQUETA. On the other hand you can connect to the Internet back home. Aren't you going to San Miguel de Allende, (SMA), to connect with the town and people there? Not that the lack of Internet means you will enjoy peace and tranquility. There is a steady stream of vehicles outside your window on Cuadrantes throughout most of the day, not to mention the clanging of the church bells at the Iglesia right next door in the evening. But the traffic and church bells can be heard all over zona central of SMA. Bring ear plugs though. Otherwise I wouldn't have been able to sleep. The infrastructure of the hotel is a little rickety. The second day I was there, the fregadero, (sink), sprung a leak and flooded half the bathroom floor before I noticed it. But that gave me the opportunity to learn a new Spanish word, fuga. And the staff fixed it within a few hours. Oh and don't leave anything lying around that might be confused with trash. I carry my vitamin and supplement containers in plastic zip lock bags so that if they come open while in transit, the contents won't spill all over my luggage. Around the third day the maid threw them in the basura. The staff promised they would get me some replacements, as I did not know where to find such in SMA, but after a day, they had not done so, and I gave up asking.
Response from Gina on Oct 3, 2016
We are very sorry for the inconveniences you had during your stay. We are constantly working on the mold issues in our rooms, as San Miguel´s temperature is of no help in this matter. In regards to the internet, we have a large antena, routers and have been working on this for a very long time. Unfortunately San Miguel´s buildings have this same issue because the walls are very thick and we have worked with many internet providers but we can´t seem to have solve the problem. We will continue working on a couple of solutions until we find the best alternative. We are glad that our staff helped you with the water leak and we are very sorry that the maid tossed your vitamins. San Miguel´s centro is very loud as any other downtown city, we have a sister hotel, located 13 kms away from the center. It´s very peaceful and surrounded with trees and mountain views. We hope to see you back soon at any of our 2 propperties and we will ensure that you have a very pleasant stay!

10/10 Excellent

Alejandra, Mexico and USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top-Shelf service and hotel
Superb service and professionalism. My only suggestion is to improve the wi-fi access (could be spotty at times). Ideal location with a beautiful garden and pool.
Response from General Manager on Oct 3, 2016
Thank you for your comments! They help us continue working in improving our services and training our staff to provide our guests with the best experience in San Miguel. Unfortunately the internet is a big issue throughout the city, we have an anthena, several routers and worked with many internet providers but the building walls are very thick so we haven´t found the right solution for the signal inside the rooms. We hope to see you soon in San Miguel again!

6/10 Okay

Alvarado, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Reservation was not honored
When we arrived to check-in we were given any room that we did not reserve. We made a reservation for two doubles and we received one queen and a cot. We filed a complaint with the staff and after two hours of waiting we were placed in a different hotel down the street
Response from Gina on Oct 3, 2016
We are very sorry for the inconvenience and be assured that we are working very close with our front desk staff so this doesn´t happen again.

10/10 Excellent

Gary, Reno NV USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical hotel, great garden, pool, staff, and view
We had a great week at this magical hotel. The setting, gardens, rooms and staff contributed to make our stay perfect. I would recommend staying here to anyone and I will return myself
Response from Eri on Jun 8, 2016
Dear Gary, we really appreciate your comments. We hope to see you soon again.

6/10 Okay

Francisco

Liked: Staff & service
Disliked: Room comfort
Too much hot not air conditioning
Dear Francisco, we are soory about the inconvenient (a/c). Did you tell the manager during your stay?

8/10 Good

Silvia, Long beach, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hitel
Nice clean hotel. Customer service was very good.
Dear Silvia, thank you very much for your comments. Please, come back soon.

10/10 Excellent

over 65 and fun, northern California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my private oasis
Beautiful. Great wonderful people make this gorgeous boutique hotel feel like you are the only ones there. Our own garden, pool, bar etc and the service was wonderful. Close to everything but private and relaxing. And we loved the church bells. Will stay there whenever available. The staff was friendly and sofisticated. For example Javier, not only very handsome and helpful, is also a law student. Excellent.
Lunch by the cathedral
The lovely room
Our pool and garden area
Javier
Response from Eri on Jun 8, 2016
Excellent! Dear guest, thank you for you comments. We hope to see you soon again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy little hotel, but bring your own pillow - the ones in the room were very firm. They may have been able to switch them, but we did not ask. The street noise can be loud, but the window on the street side of our room (Arbol) was very soundproof. It is a spacious room with high ceilings, and a large (firm) king bed. There is no air-conditioning, but we had a large fan in our room (which was a bit noisy). Light sleepers might want ear plugs, but overall we really liked this hotel.
Dear guest, thank you very much for your comments. They help us to impove every day. We hope to see you soon again.

2/10 Terrible

Angie, SF

Disliked: Room comfort
Loud, bright and unable to sleep.
Our room was on a very busy street, right beside 2 street lights. Ear plugs were left on the pillow which helped somewhat with the noise. The only window opened on to the street. Even with the curtains closed, it was so bright I could almost read in the room! There was no fan or air conditioning. The only way we could have gotten any air to cool the room would have been to sleep with the door open. We had a miserable night without a wink of sleep.
Response from Eri on May 4, 2016
Dear Angie, thank you for your comments. We are sorry about the inconvenients during your stay. Most of the times downtown is very noisy, we are located in a touristic zone.. Did you tell the manager about the fan/AC problema during your stay?

10/10 Excellent

Mark R., Berkeley, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place: Only needs a few finishing touches
We loved this place. It's beautiful and the staff was always helpful. The rooms are beautiful. The pool and garden are heavenly. They need to work on the little things: no soap or glasses in the rooms. Reminding guests ahead of time about a garden party. Just little things like that. I would definitely stay there again!
Response from Gina on Jun 4, 2016
Dear Mark, thank you for your comments. We`d like to see you soon again!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay in San Miguel
Wonderful location. only problem is the church bells which will wake up light sleepers.
Response from Eri on Feb 20, 2016
Thank you for your comments. If you want some ear plugs, the hotel can give it to you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely San Miguel de Allende!
Very clean hotel, pleasant personal and great location.
Response from Gina on Apr 30, 2016
Great! Thank you for your comments, and please come back soon.

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel -- street noise unbearable
Everything you would expect a Mexican boutique hotel to be -- the only problem was the street noise every night. If you room faces the street, the construction transmits the 3:00 am street noise (after the bars close) into the rooms. The hotel provides ear plugs i.e. they know that they have a problem.
Response from Eri on Dec 3, 2015
Dear guest, we are sorry about the inconvenient, but downtown is noisy night and day. it`s a touristic zone. Thank you for your comments.

8/10 Good

Karen, Indiana

Liked: Cleanliness, property conditions & facilities
Close to center of town.
This hotel was close to everything you would need for a short stay. Taxis are available for trips to larger stores. If you want an early morning alarm, the church bells ring every morning at 6:30. The cleaning staff was great! She was very friendly and helpful. The garden was beautiful. We didn't have the American plan, so we can't comment on the breakfast. We would get a room with a small couch next time.
Response from Eri on Dec 3, 2015
Dear Karen, we really appreciate your good comments. They help us to improve. We hope that during your next trip to San Miguel, you will stay with us.

10/10 Excellent

Patricia, Seattle washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant choice to be a part of San miguele
Absolutely lovely spot with wonderful warm staff who went out of their way to make us feel a part of this beautiful city. We would love to return some day
Response from Gina on Jan 30, 2016
Dear Patricia, we hope to see you soon again , Your comments are very important for us. Thanl You.

10/10 Excellent

Mary, Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Comfortable hotel in convenient location.
Response from Gina on Jan 30, 2016
We really appreciate your comments, Thank you so much!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place!
Wonderful hotel in a perfect location. They were very accommodating through out our entire trip. I would highly recommend staying at the Coqueta Hotel Boutique!
Response from Eri on Dec 1, 2015
Thank you for recommending our Hotel. We hope to see you soon again during your next trip to the city.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
This is a charming hotel, centerele located and in walking distance to everything. Nice and helpful staff.
Response from Eri on Dec 1, 2015
Dear Guest, We appreciate your comments, these help us to improve. In your next trip to the city, we hope to see you again.

10/10 Excellent

Roberto, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to come back and stay here again
This place was amazing. You cannot beat the location. It was literally right behind the Parroquia, a short walk around the block and you're in the Jardin (the town's center). You are also a short walk from many great places to eat including a Starbucks. The hotel's garden is a wonderful place to relax after a day walking about town. At night, you get a beautiful view of the church tower. The staff was amazing. Great food recommendations and extremely accommodating. The architecture and layout brings you back s few centuries with all the 21st century luxury. If you want to plan a group trip this is the place. There are only 14 rooms but the garden has a BBQ and a bar. A word of caution if you have never stayed in small very traditional Mexican towns. (I have and am used to this so I loved the experience.) The front door is literally one step from the street so you will hear cars driving past from inside your room especially those adjacent to the street. To me this is just part of the experience of SMA. You are in a town full of centuries old churches with traditional bell towers. You WILL hear church bells and they ring all night. Again, part of the experience IMHO.
Response from Gina on Jan 30, 2016
Dear Roberto, thank you very much!! You did a great review. We hope to see you soon.

8/10 Good

Terry, Downey, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great centrally located hotel
We arrived to the hotel on a Monday afternoon. They had a little difficulty finding our reservation but was quickly taken care of. They gave us our room key within a matter of 15 minutes. By the time we got in our room, it had started raining heavy. We stepped out for a few minutes to get some dinner and by the time I returned to the room I noticed water running down the wall. I immediately went to inform the staff and we were quickly moved into a different room with a beautiful view of the Cathedral. Julio, Claudia, and Ana made our stay comfortable during our 4 day stay at Coqueta Boutique in San Miguel de Allende. Anytime we asked for pool towels, hairdryer, iron, ironing board, more drinks for our refrigerator, they were there to assist us. Julio also helped in making our reservations to go horseback riding. Highly recommend to anyone who goes to San Miguel de Allende to experience this. The only downside about being so close to the Cathedral is you can hear the church bells ring throughout the night. But if you ask, the staff will provide ear plugs for their guest.
Response from Eri on Dec 1, 2015
Dear guest, thank you for your comments, we are pleased knowing that your stay was enjoyable. The manager had noted its suggestion of curtains and towles. We hope to see you again soon.

6/10 Okay

Guillermo, mexico

Liked: Cleanliness
Disliked: Staff & service, room comfort
Did not deliver what I paid for, really expensive
they lied about the room, it had no air conditioner and it was really unpleasant to have my wife and my baby with only a fan at night. The TV was about 20 inches not the 50 inches advertised.
Response from Gina on Jun 30, 2015
Dear Guest; Thank you for your comments. Did you addressed this situation to our staff?

10/10 Excellent

Carlos, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and awesome facilities
This is a great boutique hotel in San Miguel de Allende, just a few blocks from main square. It has a great vibe, rooms are big and confortable, the staff is really nice and helpful. For sure I will come back.
Response from Eri on Dec 1, 2015
Dear Carlos, Thank you very much for your comments. they help us to improve. See you soon!

10/10 Excellent

sandra, new york city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool and garden area are fabulous.
My husband and I stayed for 10 days. We loved being so close to the historic center. We could walk everywhere from the hotel. Coming back and relaxing at the pool area and garden was so nice it was hard to do other things. Visually very beautiful with a lovely breeze. We would definitely go back again.
Response from Eri on Dec 1, 2015
Dear Sandra, your comments are very important for us. We really appreciate it. We hope to see you son.

8/10 Good

Lee, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Location
We stayed for a week in late February. The hotel is just a block away from the main square and the gorgeous church. Close to restaurants, shopping, art galleries, and the main park. The property is beautiful and well kept. The central courtyard and pool are nice. Our room was quite large and had some really nice touches like a vaulted brick ceiling, and very large bathtub. It was nice and clean. Some reviewers complained about the bells, which are quite loud and frequent. However, most hotels within 3 or 4 blocks of the church would have the same issue. The window in our room was on a busy street (worse on weekends). The street is fairly steep, so vehicles are extra noisy when climbing the slope. I suggest you ask for a room that is not on street side. We had the large portable fan running all night. This really helped mask the street and bell noise.
Response from Eri on Dec 1, 2015
Dear Lee, thank you for your comments, they help us to imrpove every day. We hope to see you son.

6/10 Okay

Douglas, Agoura Hills

Disliked: Staff & service, property conditions & facilities, room comfort
Find another place
we could hear the cars going by all day and night
Response from Gina on Jan 30, 2016
Dear Douglas, we are located in downtown, that`s why there is a lot of movement during the day and night. But the Hotel is very peaceful.

8/10 Good

Narala, WA, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with a lovely courtyard
I really enjoyed my stay at the Coqueta Hotel. There is plenty of staff and they go out of their way to be helpful and friendly. This hotel has a lovely courtyard that is a very pleasant place to relax and enjoy some tranquility in the middle of a busy area. You can even order a margarita to sip while sitting by the pool. The hotel is in a perfect location for seeing everything in San Miguel but because you are in the center of town it is noisy and you hear the bells of the churches constantly.

6/10 Okay

JCHama, San Diego, CA

Liked: Cleanliness
Disliked: Property conditions & facilities
Enjoyable vacation
The best part of this hotel is its location: close to main square or plaza and it's cathedral. Main shopping and restaurants are within walking distance, which is great on this hilly town. The only downside was the pool's cold water and car parking, took some time to get the car back or being taken to be parked.

8/10 Good

Gus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Linnea, Helsinki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel for a romantic getaway
We decided to book this little hotel for our babymoon getaway with my husband. When booking my only doubt was the church bell noise that was mentioned in some reviews, but have to say I cannot understand where these comments come from now.... I'm extremely sensitive sleeper and there was no noise that bothered me. On the contrary, we had the most wonderful, romantic and relaxed stay, loved our room (had the standard one in the 2nd floor), the beautiful garden and pool (a must on a hot day in SMA!). Hotel staff was super friendly and extremely flexible and we felt really welcome. Oh, and the location could not be better! Would love to come back soon!

4/10 Poor

Francisco, San Miguel

Liked: Cleanliness, staff & service
Not really a boutique hotel
Staff was very helpful in retrieving our car at time of checkout since the location of the hotel is very complicated to get to if you plan on having luggage.

8/10 Good

Maria K., Schaumburg Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel is in a great location. The rooms are clean and large enough for two. The grounds are clean and well maintained. We would love to come back to San Miguel and stay at Coqueta hotel again.

10/10 Excellent

JD, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream-like
Blink and you might think you're in Europe or in a fairy tale. This idyllic town features the best dining, incredible local art, and a very high proportion of tourists from USA and Europe. The hotel is boutique - with all the pluses and none of the minuses. Ask for the "chappel suite" and you'll have a breathtaking view of the cathedral and a beautiful private balcony to enjoy a nice bottle of wine.