Ratings based on 89 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel in the North of the City

Posted Jun 2, 2015
I was only here for a day, but the hotel is brand new, very comfortable and the staff was very friendly.
Comment from Hotel Management
Jun 3, 2015 by Hotel Crowne Plaza León, Hotel Management
Estimado Traveler It is a pleasure to know that your stay with us exceeded your expectations, our main goal is that all our guests have a memorable experience in our facilities. Hopefully we give us the opportunity to serve you again on your next visit to the city of Leon, Guanajuato. Sicerely, Vianey Romero, General Manager, Crowne Plaza León.
5 out of 5
Recommended
for Everyone
by A verified traveler from DF

Muy bueno!

Posted Apr 27, 2015
Muy buena ubicación, excelentes instalaciones. Altamente recomendable. Yo iba con un bebé y me proporcionaron una cuna y estuvimos muy cómodos. El personal muy amable y servicial.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Good Crowne Plaza

Posted Apr 6, 2015
Actually this Crowne Plaza Made me reconsider this brand again in future trips. Most of the things during my stay were neat. The service. The room. The Wifi. . There are two things that I appreciate a lot, free coffee and fruit next the elevators during the morning, and the relax kit from the spa. Nice touches. Of course they have minor flaws but there are more like recommendations: 1. The toiletries feel cheap. 2. They took long to pick up the phone when I tried to order room service. 3. The coffee pot wasn't previously cleaned (this was a big mistake). The best of all was the service. I was amazed of how good it was. Also to sleep and relax without hearing anything is highly appreciated.
Comment from Hotel Management
Apr 15, 2015 by Hotel Crowne Plaza León, Hotel Management
Dear Draghignazzo First of all an apology for the bad experience at his last visit, we regret that it was not expected. His comments were made and reach our Departmental Heads to be more attentive to the details that can make a difference. We hope offers us the opportunity to serve you in your next visit to the city of León, Gto., To enhance their past experience. Sincerely, Vianey Romero, General Manager, Hotel Crowne Plaza León.
2 out of 5
by A verified traveler

Dovevo riposare invece era in corso un matrimonio

Posted Mar 30, 2015
Pros: la piscina che e' adatta solo per i bambini
Musica tutta la notte con volume altissimo, matrimonio in corso. La colazione un disastro, coda lunghissima e pessimo servizio
5 out of 5
Recommended
for Everyone
by A verified traveler from West Hollywood

Posted Mar 17, 2015
The staff was very friendly and helpful. This is my second time staying at the Crowne Plaza, and it surely won't be my last. The rooms are comparable to US hotels. The pool is nice, well kept and indoors. I would definitely recommend this hotel to family and friends.
Comment from Hotel Management
Mar 18, 2015 by Hotel Crowne Plaza León, Hotel Management
Dear Sylvia. It is very gratifying that we make your stay a success, it is very important to us that your visit memorable. The improvement is continuous and comments indicate that we are on track. We hope offers us the opportunity to serve you again on your next visit to the city of León, Guanajuato. Sincerely, Vianey Romero, General Manager, Hotel Crowne Plaza León.
5 out of 5
Recommended
for Personal Event
by Rodrigo

This traveler left a rating score only Posted Feb 24, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Great place in Leon

Posted Feb 21, 2015
Great location, close to shopping centers. The hotel offers a wonderful breakfast. We were able to rent a car in the lobby which was very convenient. The staff was most helpful and professional.
Comment from Hotel Management
Mar 12, 2015 by Hotel Crowne Plaza León, Hotel Management
Dear Bobbie. We appreciate your comment, for us is very important to share with us your experience in our facilities and even more if we get memorable. The improvement is continuous and our main goal is that all our guests have a unique experience. Sincerely, Vianey Romero, General Manager, Hotel Crowne Plaza León.
Comment from Hotel Management
Mar 12, 2015 by Hotel Crowne Plaza León, Hotel Management
Dear Bobbie. We appreciate your comment, for us is very important to share with us your experience in our facilities and even more if we get memorable. The improvement is continuous and our main goal is that all our guests have a unique experience. Sincerely, Vianey Romero, General Manager, Hotel Crowne Plaza León.
5 out of 5
Recommended
for Everyone
by A verified traveler from SAN DIEGO ,CA

A MUST!!!!!!

Posted Feb 4, 2015
Pros: EVERYTHING!!!!!!
Cons: BAR
Location: 2 RESTAURANTS YOU MUST TRY...."PANTEON TAURINO" WICH IS WALKING DISTANCE HAS MARIACHI AND A GREAT VIBE, AND"LA PESKA" GREAT SEAFOOD AND VERY FRESH!!
EVERYTHING WAS AWSOME!!! 24 HOUR RESTAURANT, FOOD, CLEAN, FRIENDLY, JUST GREAT!!!!
Comment from Hotel Management
Mar 12, 2015 by Hotel Crowne Plaza León, Hotel Management
Dear PETER It is a pleasure to know that your experience at our facility was a success for us is very important that our guests can enjoy a memorable experience. The improvement is continuous, so do not cease to strive for excellence in all our services and facilities. We hope that on your next visit to the city of León, Gto., We are your first choice in accommodations. Sincerely, Vianey Romero, General Manager, Hotel Crowne Plaza León.
5 out of 5
Recommended
for Everyone
by A verified traveler from zacatecas

Es un hotel muy agradable

Posted Jan 28, 2015
La comida excelente!! Y las habitaciones muy limpias!
5 out of 5
Recommended
for Business Travelers
by fernando from Guadalajara

La mejor opción por la zona

Posted Jan 16, 2015 on Hotels
Buena ubicación, el hotel está en perfectas condiciones, vale la pena
Comment from Hotel Management
Mar 28, 2015 by Holiday Inn CC, Hotel Management
Estimado fernando. Es muy gratificante saber que su estancia con nosotros fuer memorable, ya que es muy importante cumplir este objetivo con nuestros huéspedes. La mejora es continua y sus comentarios nos indican que vamos por buen camino. Esperamos que en su próxima visita a la ciudad de León, Gto., sigamos contando con su preferencia. Sinceramente, Lic. Vianey Romero, Gerente General, Hotel Crowne Plaza León.