Ratings based on 24 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
96% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2014
We rented the suite. Was a very good sized room with two french doors that open to courtyard. Room was VERY clean and bed was very comfy. The staff is AWESOME. My wife had left behind some personal items and the hotel contacted me the very next day. Service is excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

awsome

Posted Jun 27, 2014
Pros: style
Cons: zero
Location: close to everything highly recommend
great deal loved hotel , great thats it thats it no more , it was great ,great deal loved hotel , great thats it thats it no more , it was greatgreat deal loved hotel , great thats it thats it no more , it was greatgreat deal loved hotel , great thats it thats it no more , it was great
4 out of 5
Recommended
for Everyone
by A verified traveler from el paso tx

Nice, no better location.

Posted Jun 25, 2014
Great colonial hotel !!!!!!!!!!!!! Will stay again there
5 out of 5
Recommended
for Getaway With Friends
by Traveler

This traveler left a rating score only Posted May 18, 2014 on Hotels.com
2 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Apr 25, 2014 on Hotels.com
3 out of 5
Recommended
for Everyone
by Felicity from Mexico

Pleasant and relaxing

Posted Apr 24, 2014
Pros: Setting was relaxing and near the town centre.
Cons: Tea and coffee facilities in the room.
Location: Main square, loads of restaurants and walks for ambling.
This was a pleasant stay. The room overlooked a typical Mexican courtyard with a beautiful jacaranda tree. The hotel staff asked for the payment upfront, which is a little off putting but they were pleasant and helpful.
Comment from Hotel Management
Jun 19, 2014 by Gina, Hotel Management
Thank you very much for your comment. The hotel policy is to pay upon check in to avoid some problems we had in the past. We are sorry for the inconveniences that this may caused you and we thank you for making that observation, since we are always working on ways to improve our service.
3 out of 5
Recommended
by Barb from Revelstoke B.C.

Construction warning!

Posted Apr 15, 2014 on Hotels.com
Unfortunately they are building a department store across the street. No fault of the hotel but also no warning that a giant Caterpillar would be working till midnight most days. The hotel grew on me when from the verandas I could observe folks taking painting classes in the courtyard and at cocktail time learning to Salsa in the restaurant. Staff was lovely nice and the food was good! Great restaurants near. A little further from ElJardin than I expected but the walk back is all downhill! Its a shame that such an abomination can be built in this place.(Coppel) . Get there before it's finished and maybe ask for a discount because of noise.
Comment from Hotel Management
Aug 23, 2014 by Gina, Hotel Management
Thank you for your comment Barb. We´re very unhappy and unfortunate that the store is being built, we´ve tried many times to work something out with the store´s management, since many people opposed to it. We even thought that at least we could do something about the working hours but we are still trying to get someone to help us out. Your comments about my staff really made my day and we are happy you enjoyed your stay with us, even with the noise. We appreciate your comments so we continue improving our service. We hope to see you back soon!
4 out of 5
Recommended
for Business Travelers
by Ken from San Miguel

Easy accommodations, price is good.

Posted Apr 7, 2014 on Hotels.com
Easy accommodations, price is good. Rooms are good for the price, make sure to get one with a window and not a curtain over the brick wall. Staff is friendly and accommodating.
Comment from Hotel Management
Aug 23, 2014 by Gina, Hotel Management
Thank you very much for your comment. We always try to give our Expedia clients the best rooms in the house, but sometimes when we are full we have to make the best we can. Thank you for your commet about the staff. It helps us continuing to improve our service.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Mar 8, 2014 on Hotels.com
4 out of 5
Recommended
by Paul from Ajijic Mexico

Posted Mar 2, 2014 on Hotels.com
A good value hotel convenient to El Jardin with helpful staff.Stairs only to upper floors.