Ratings based on 32 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

pretty hotel with nice, clean pool

Posted Jul 6, 2014
Pros: it was very clean, it's pretty, it has lots of plants and garden, I also like the food of their restaurant.
Cons: I don't know
Location: To me I would like it to be closer to el centro.
it was very relaxing, very quite, the food of the restaurant was delicious.
2 out of 5
by A verified traveler from california

Over promised and under delivered

Posted Jul 2, 2014
Pros: The pool area looked very nice and the excersise track also looked descent. I didn't use them.
Cons: Don't over promise!!
The hotel looked like it was under some repairs, I asked for a courtyard view and my courtyard view was a parking lot!!! I also called in advance to ensure a shuttle back to the airport (very important to me since I was traveling with my younger sister) hotel assured me of the shuttle but when I requested it, they didn't have one available!!! I had to pay for a taxi. This really made me upset and most likely will never stay here again!!!!
Comment from Hotel Management
Jul 8, 2014 by Ashley, Hotel Management
We apologize for the problems you encountered during your stay regarding the coordination of your shuttle. We will be discussing the procedures on these types of situations with our staff to ensure this is handled properly in the future. Please note that preferences such as views are based on availability at the time of check-in, unless you book a reservation that specifies a view. We appreciate you taking the time to share your comments as it enables us to determine areas of improvement and make the changes necessary to improve the satisfaction of our guests. We hope you get the chance to stay with us again so we have the opportunity to exceed your expectations.
5 out of 5
Recommended
for Couples
by Hugo from MKE

Huge ROOM, Suite living!

Posted Mar 19, 2014 on Hotels.com
I stayed in the suite with the balcony and it had a great view of the pool. it had a living sit in area as well as the bedroom, 1 and half bathroom. Best hotel amenities I have stayed in Leon.
Comment from Hotel Management
Aug 2, 2014 by Eric Bourdales, Hotel Management
Dear Mr Hugo, We thank you for your business. We are so proud to know you enjoyed your stay with us recently. We hope to be once again your best option in Leon, next time you visit our city. thanks for choosing Radisson Hotels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Mexico

Posted Feb 23, 2014
Nice clean hotel with polite staff. The bath was not the most functional design. That's the only negative thing about the room.
Comment from Hotel Management
May 28, 2014 by Eric Bourdales, Hotel Management
Dear Guest, We thank you for your business and your comments. ITs important for us to know how good we are conducting our business and how our guests are feeling about it. I´am pleased to announce you that by the end of this year we will inaugurate 50 aditionals romos to our inventory. These romos will be bigger and of course taking in count the space of the bathroom. Hope to have you son back with us. Thanks for choosing Radisson Hotels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2014
Comment from Hotel Management
Jun 24, 2014 by Eric Bourdales, Hotel Management
Dear Guest, We thank you for your evaluation. We hope to see you once again son and to be able to meet personaly with you in order to recolect more information respect to your experience and stay amongst us. Thanks for choosing Radisson Poliforum Plaza Hotel Regards,
3 out of 5
Recommended
for Business Travelers
by A verified traveler from London, UK

Functional business hotel

Posted Oct 20, 2013 on Hotels.com
The hotel is fine for a short business trip, though not in a great location for restaurants etc...fortunately the food in the restaurant is decent.. Rooms are find a beds comfortable. There is also a great swimming pool. the gym is not particulalry well equipped.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good solution for a business stay.

Posted Jan 10, 2013
From far, the best in Leon Guanajuato. No noise and good service.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles ca

good hotel

Posted Nov 23, 2012
nice place ,very pleasant staffs,good location ,free internet, good food
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Convenient Location for business needs

Posted Sep 12, 2012 on Hotels.com
Great Staff and facility
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Aug 20, 2012 on Hotels.com