Sundeck

Reviews of Suites Santo Domingo

2.5 out of 5
Suites Santo Domingo
Santo Domingo 16 y 18, Centro Histórico, San Miguel de Allende, GTO

Reviews

8.6

Excellent

Rating 10 - Excellent. 112 out of 226 reviews" "
Rating 8 - Good. 73 out of 226 reviews" "
Rating 6 - Okay. 24 out of 226 reviews" "
Rating 4 - Poor. 10 out of 226 reviews" "
Rating 2 - Terrible. 7 out of 226 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

FRANK

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very charming and atmospheric place. Excellent staff Rooms charming but not ultra modern. Very good value for money lots of clients who stay for several weeks. All suites have cooking facilities but it does very per room. Loved staying there but it is easier going down to town than climbing back up.taxis and Uber available.
Stayed 4 nights in Feb 2024

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guillermo on Jan 9, 2024
Fue un gusto recibirles. Muchas gracias

6/10 Okay

Cameron

Traveled with family
Liked: Staff & service
Disliked: Amenities
Okay place, close, somewhat noisy with dogs barking.
Stayed 3 nights in Oct 2023
Response from Guillermo on Oct 22, 2023
Thank you for your visit and review, hope you can come back in the near future.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Despite a language barrier, found the staff attentive and helpful! Would visit again!
Stayed 1 night in Aug 2023
Response from Guillermo on Sep 1, 2023
Thank you for your visit and nice review.

10/10 Excellent

Mark

Stayed 3 nights in Jul 2023
Response from Guillermo on Sep 1, 2023
¡Thank you !

10/10 Excellent

Thomas, Havertown

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views over the city
Stayed 1 night in Jul 2023
Response from Guillermo on Sep 1, 2023
Loved your visit, Thank you!

10/10 Excellent

Linn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay here. It is a beautiful, authentic property, gives a very good feeling and like stepping back in time. Super quiet! We absolutely love historic buildings, but if you're looking for renovated, modern, this is not it, because it is a bit worn and rustic. The outdoor areas are gorgeous, beautiful courtyard, and great view. A short walk down to the center! Beds were amazing! They had a fridge, microwave, kitchen sink (had to ask for dishwasher liquid though), coffee maker and coffee kit each day as well as a bottle of water. Cutlery, plates, glasses, coffee mugs, cooking. We were there during a heatwave and there is no AC, so be aware. They had a fan, but during the heatwave we had to keep door and windows open, we were so hot. I will assume that under more normal circumstances, the fan is enough. I saw they have extra blankets as well for when the weather is cooler. The internet worked pretty well. I wish they would specify which room you get online, because all photos of our room type showed rooms with a dining table. When we got there we had a coffee table and kitchen bar (chairs not tall enough), so for me who was going to work during my stay, I had no comfortable space to sit with my laptop to work for several hours. I could've asked to change it possibly, but we loved other features so we stayed. But maybe ask in advance or state what furniture you require (incl beds: ours said one queen, but we got two full beds, that worked better in our case).
Stayed 3 nights in Jun 2023

8/10 Good

Sandra, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not a far walk to the city center. Steep hill.
Stayed 2 nights in Mar 2023
Response from Guillermo on Apr 20, 2023
Thank you for your visit and review.

8/10 Good

sandra

Liked: Cleanliness, staff & service
It was a nice room with all amenities. The location is higher up the hill and can be difficult for some.
Stayed 6 nights in Jan 2023
Response from Guillermo on Feb 14, 2023
Thank you for your vist and review. Hope you can come back in the near future.

8/10 Good

John

Liked: Cleanliness, staff & service
SMA great location authentic room
The building and hotel room were VERY authentic. The courtyard was absolutely gorgeous. Our room was felt a little beat up, but it was clean, the shower had scalding hot water (if that's your thing), and the bed was pretty comfortable (kinda soft for one of us, but that's a personal preference). The location was GREAT. Just a short walk a few blocks to the big town square (where it all goes down), and we felt safe walking back and forth, even at night (not wee hours of morning though). Just keep your head on a swivel for all of the cars that are supposed to give pedestrians the right of way! We had a bedside lamp that didn't work. The TV worked great. Unfortunately we didn't have Internet for 2 days, and I don't think it was the hotel's fault. We just sucked it up and used our phone data for those two days. Once we got our WiFi back, it was a solid connection at about 30-40 Mbps down. We were supposed to have a kitchen, and we did get a kitchen table and some cutlery, but light on cooking utensils (we like to cook). No towels or cloths for cleaning dishes, and no dish soap (we bought some and left it there). The stove was an old camping type propane two-burner and there was no way to light it, so we just didn't fight it, and didn't use it at all. We got prepared or precooked food the entire time we were there. They close the doors at 10:30pm and you have to ring to get in, which was a nice built in safety measure. Overall we were very happy, with a few caveats.
Stayed 4 nights in Jan 2023
Response from Guillermo on Jan 14, 2023
Hola!! Thank you for your visit and incredible review. The front desk part of the building is more than 250 years old, the rest was oppened in 1949. We apoligize for the lamp and stove inconvenice, we are working on getting things fixed. Thank you again. Hope you can visit again in the future.

10/10 Excellent

Martha

Traveled with partner
Liked: Staff & service
I like it was far enough from the crowds, it could have been a lot cleaner.specially the bathroom.
Stayed 2 nights in Jan 2023
Response from Guillermo on Jan 5, 2023
Thank you for your vist and review, We will work to give a better service.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Response from Guillermo on Jan 5, 2023
Thank you for your visit and review. Hope yoy can come back in the near future.

4/10 Poor

Jose

Traveled with family
Disliked: Amenities, property conditions & facilities
Not much bed was comfortable
Stayed 3 nights in Sep 2022
Response from Guillermo on Sep 18, 2022
Thank you for your visit and review. We apologize for any inconvenience.

6/10 Okay

David

Stayed 4 nights in Aug 2022
Response from Guillermo on Sep 18, 2022
Esta es su casa, fue un gusto recibirle.

10/10 Excellent

Jairo, Santa Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming and decent place in San Miguel. Very close to the center of town and to a nice lookout area with a view of the city. The place is in an old house. Rooms are actually mini suites with all the convenience of a small apartment. Recommended
Stayed 1 night in Aug 2022
Response from Guillermo on Aug 21, 2022
Thank you for your stay and so nice review. We hope you can come back in the near future.

8/10 Good

john

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SSD was Perfect for me !!
I chose SSD because of its location near the Centro/Historico district. I did NOT want a modern hotel, I wanted a hotel that provided a taste of "old" Mexico. SSD was perfect. Clean, comfortable and culturally correct. The owners bent over backwards to help make my trip easy and pleasant. If you want original and clean, you'll like SSD. If you want chrome and plastic, SSD is not for you.
Stayed 4 nights in Apr 2022
Response from Guillermo on Jun 12, 2022
Thank you for your visit and review. We are open since 1949 and love the history of the place. Hope you can coma back in the future.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Guillermo on Apr 11, 2022
Muchas gracias por su visita, fue un gusto recibirles en esta su casa!

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient,Comfortable, Friendly staff, Quiet
Stayed 3 nights in Feb 2022
Response from Guillermo on Feb 17, 2022
Hola!, thank you for your visit and review. Hope you can come back in the future.

10/10 Excellent

Jeanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grateful
The place has old world outdated charm, A bit like staying in your Granny’s house when you were Young kid. Generous space, very clean, nothing was broken.
Stayed 1 night in Jan 2022
Response from Guillermo on Jan 25, 2022
Thank you for your review, we love it. It was our pleasure having you at Suites Santo Domingo.

6/10 Okay

Laura

Stayed 7 nights in Dec 2021
Response from Guillermo on Jan 4, 2022
Muchas gracias por su visita, esta es su casa!

10/10 Excellent

achim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
Great apartment, great host, feel like 100 years ago, steep hill to go there may be not so good for older people
Stayed 1 night in Nov 2021
Response from Guillermo on Dec 2, 2021
Thank you for your visit and comments!!

10/10 Excellent

Michelle Passos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suites Santo Domingo is located near everything but on a higher part of the city, meaning, you will have to walk up the hill and it is very exhausting. Other than that, it’s close to everything, and the suite itself was lovely, with strong Wi-Fi in the bedroom. It felt like home. Staff was friendly and the suite was kept clean. You can save money on breakfast by having it at home. They have everything a family needs: fridge, small stove, pots and pans, plates and cups. I would return, our time there was enjoyable. The only cons was that some people who stay there can be very loud late night. All that talking woke us up. But it’s not the hotel’s fault.
Stayed 3 nights in Aug 2021
Response from Guillermo on Sep 25, 2021
We loved having you at Suites Santo Domingo and hope you can come back. Thank your for you review it is very nice to know you had a good time!.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it was a straight shot the center of san miguel de allende. About 8 minute walk which was so pleasant. I stay in a standard room, had no idea it has a livjng room and dining area, small kitchen and fireplace. I liked it; it would be ideal to use if traveling with others. The patio was to die for, i loved all the plants and how the terrace had a beautiful look tobthe city. Was very nice, staff very friendly.
Stayed 2 nights in Jun 2021
Response from Guillermo on Jun 26, 2021
Thank you for staying with us and for your great review, we hope yo can come back in the near future.

6/10 Okay

Raul

Liked: Staff & service
Disliked: Room comfort
Lindo pero requiere mantenimiento
Es una linda casa con decoración agradable. Es como si te quedaras en la casa de la abuela pues es acogedora. Sin embargo ya le hace falta mantenimiento pues la regadera no funcionaba bien y cuando solicitamos arreglo este nunca llegó. Una de las manijas del lavabo del baño se safaba al usarse. Tuvimos varios insectos visitantes. Algo que funcionó muy bien fue el pequeño patio para nuestra mascota y también para sentarse a tomar un refrigerio. Elmpersonal muy amable. Ubicación muy buena.
Stayed 5 nights in Jun 2021
Response from Guillermo on Jun 16, 2021
Muchas gracias por sus atentos comentarios, estamos trabajando poco a poco en restauración para mejorar nuestro servicio. Una disculpa por los inconvenientes. Esta es su casa!

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good! No AC, but our fault for not checking it out 1st
Stayed 2 nights in May 2021
Response from Guillermo on Jun 14, 2021
Thank you for your review and comments.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
Our stay at Suites Santo Domingo was great. Casa has a lovely courtyard space where you can relax during the hot hours. Room was clean and comfortable. The staff barely speaks English but we were able to communicate using the translate apps. Great place to stay!
Stayed 4 nights in Apr 2021
Response from Guillermo on May 15, 2021
Thank you! We loved having you at Suites Santo Domingo. Hope you can come back in the near future.

6/10 Okay

Martha

Disliked: Cleanliness, staff & service
Read reviews before booking
Ok hotel. Nicely located close to downtown San Miguel. Room was ok but they really need to improve their housekeeping, especially during COVID times. If you do not want to pay extra for housekeeping, make sure you wash all dishes used!
Stayed 2 nights in Jan 2021
Response from Guillermo on Jan 12, 2021
Thank you for your review, we are working to make this place better.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has a nice setting and area for quests; staff were very friendly & helpful, I found the the walk uphill from the town centre to be a little difficult
Stayed 4 nights in Jan 2020
Response from Guillermo on Jan 24, 2020
Thank you for your review, we hope you can coma back in the near future.

8/10 Good

Hagit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Guillermo on Jan 6, 2020
Muchas gracias por su visita, fue un gusto recibirles, esperamos hayan disfrutado nuestro destino.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019
Response from Guillermo on Dec 11, 2019
Muchas gracias,esta es su casa.

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SMA
Great location on the hillside above the city and close to the Centro. Nice view from the common terrace. The rooms are a bit dated, so not a lux room by any means, but a nice comfortable Mexican vibe. No AC, which was fine for us but might be an issue during the hotter months, especially if mosquitoes keep you from opening windows.
Stayed 2 nights in Oct 2019
Response from Guillermo on Nov 19, 2019
Hola, Thank you for your coments, We loved having you stayed with us and hope you can come back.

8/10 Good

Verified traveler

Stayed 5 nights in Oct 2019
Response from Guillermo on Oct 27, 2019
Muchas gracias por responder la encuesta. Esta es su casa!!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Guillermo on Oct 21, 2019
Muchas gracias por responder nuestra encuesta. Fue un gusto recibirle. Esta es su casa.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time at this property, wonderful location, safe area and parking and wonderful staff
Stayed 1 night in Sep 2019
Response from Guillermo on Sep 25, 2019
Thank you for your kind comments, we are very happy to know you had a nice time!!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world Mexican charm with a nice view and clean and friendly staff
Stayed 2 nights in Aug 2019
Response from Guillermo on Sep 10, 2019
We loved having you at Suites Santo Domingo and hope you can come back in the near future. Thank You!!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! We felt like we had out own apartment. Excellent location. You can either walk down/up to town or take a taxi. We really enjoyed our stay.
Stayed 7 nights in Aug 2019
Response from Guillermo on Aug 27, 2019
Thank you, we loved having you at Suites Santo Domingo and hope you can come back in the near future.

8/10 Good

Alexander, Boston, MA, USA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful property was located up one of the central streets in San Miguel. Very nice rooms, and great staff. I highly recommend this charming hotel.
Stayed 5 nights in Aug 2019
Response from Guillermo on Aug 27, 2019
Thank you, we apreciate your comments, we are glad to know you had a nice stay. Hope you can come back in the future.

4/10 Poor

Juan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Guillermo on Jul 20, 2019
Muchas gracias por su evaluación. Esta es su casa.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels I have stayed in. Rooms are suites with a bedroom, kitchen and sitting room. A low rise building set into the hillside, with decks and lawn on three levels. San Miguel de Allende is a pricier than average destination, but this hotel is quite reasonable compared to the average cost. Secure parking on the premises, close to the center of town. Hot water, woo-hoo! (It can be a rarity). I'm travelling with two dogs, so "pet-friendly" is the first term on my searches. There is a pet fee, also reasonable at 200 pesos per day per pet.
Stayed 2 nights in May 2019
Response from Guillermo on May 13, 2019
Hola, thank you for your comments. We love to hear that you had a good stay at Suites Santo Domingo: We hope you can visit us again in the near future.

8/10 Good

Verified traveler

Stayed 3 nights in Apr 2019
Response from Guillermo on May 3, 2019
Muchas gracias por responder la encuesta. Esta es su casa.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Good location and beautiful views. An authentic Mexican hotel with lots of tile and quirky touches, a kitchen that worked and friendly staff.
Stayed 8 nights in Feb 2019
Response from Guillermo on Feb 25, 2019
Thank you for your stay and review. Suites Santo Domingo is your home in San Miguel.

10/10 Excellent

Verified traveler

Traveled with partner
The suite was charming and quaint. Beautiful elevated view. It’s in a quiet part of the city which is nice to come back to at the end of the day. The chambermaid Lupe is wonderful—so helpful, so sweet. The walk up the hill is hard on some elderly people and those not used to exercise. But it’s a good way to burn off some taco calories. My only complaint is that the hotel needs to invest in better quality pillows.
Stayed 14 nights in Feb 2019
Response from Guillermo on Feb 25, 2019
Thank you for your review, will let know Lupe and work on the new pillows.!!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Unique space and authentic Mexican. Staff pleasant and patient with this non spanish speaking gringo.
Stayed 4 nights in Jan 2019
Response from Guillermo on Feb 25, 2019
Thank you for your stay and review, we hope you can come back in the near future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
San Miguel de Allende is wonderful at Christmas. The views from our suite were great and we loved the "Hacienda" style courtyard and property. Probably the most comfortable bed we have ever had in Mexico - and we had a King which is sometimes hard to find. We had a minor problem with hot water that was addressed immediately by Guerillmo. Be prepared for some steps (often without handrails because this is a beautiful classic place.) Because it was December we didn't use the cute patio or semi-private garden area but it looked inviting.
Stayed 6 nights in Dec 2018
Response from Guillermo on Feb 25, 2019
Thank you for your comments, we loved having you in Suites Santo Domingo and hope you can came back in the near future.

6/10 Okay

Verified traveler

Business traveler
Lots of stairs to climb if staying in the suite. Room was chilly but we had space heaters. Shower didn’t drain well. Staff was friendly and helpful
Stayed 1 night in Dec 2018
Response from Guillermo on Dec 25, 2018
Thank you for your review, we are working to make this place better every day. !

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
This place has charm!
Definitely clean and with lots of charm I got to see 5 rooms since family stayed here too. All rooms are very unique and equally nice. They look just like the pics. However, because the property is older, we had issues. We never had hot water despite telling front desk 3 times. Did not see concern or effort to fix the hot water issues. Offered to change me to other room but that one also lacked hot water. Toilet didn’t want to flush, had to manually open lid to flush from inside tank. Felt like the olden days boiling water on stove to create a warm bath. I suppose that is part of the historic experience.
Stayed 3 nights in Dec 2018
Response from Guillermo on Dec 25, 2018
Thank you for you review, we apologize for the inconvenince, we are working to make this place better every day. This is your home away from home.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Guillermo on Dec 11, 2018
GRACIAS POR VISITARNOS, ESTA ES SU CASA

8/10 Good

Jorge Enrique

Liked: Staff & service
Stayed 1 night in May 2018
Response from Guillermo on Jun 10, 2018
Gracias por visitarnos, esta es su casa.

6/10 Okay

Verified traveler

too high up when you are walking back to the hotel
1st day no warm water until we complained next day then they fixed it
Stayed 3 nights in May 2018
Response from Guillermo on May 28, 2018
Thank you for your coments, we work every day to give a better service.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Guillermo on May 30, 2018
Muchas gracias por responder la encuesta, esta es su casa.